Warning - LG Electronics - No Aftersales Service

[Phil Allison]

"Oldus Fartus".

Paul wrote:

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.


No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave, but if the item is
not of merchantable quality,

** Not the slightest chance of LG or anyone sane agreeing that is the case
here.

then you are entitled to a refund, replacement or repair at *your*
option, not the retailer's, or LG's.

** The unit had a minor fault - the above is therefore is all irrelevant.



........... Phil

 

[DJ!]

On Sun, 6 Jun 2004 10:25:17 +1000, "John Smith"
<someone@microsoft.com> wrote:

see the number of complaints about LG on www.notgoodenough.com

There are a number of companies that seem to be outstanding at
ignoring their customers and not providing service. For those not
familiar, it is an Aussie site.

It's for every Ray Martin wannabe whinger.

Cheers... Derek (DJ)
derek@ausmicro.com derek@clubduh.com

--
Quote of the moment
Law of mental health
If you're feeling good, don't worry, you'll get over it.

 

[JohnP]

"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

From a personal experience I totally agree. There AS service is beyond a
joke. Caveat Emptor.

 

[Franc Zabkar]

On 4 Jun 2004 02:52:00 -0700, paul_c100@hotmail.com (Paul) put finger
to keyboard and composed:

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new.

What exactly was "the small fault"? A description of the actual
problem may put things into perspective.


- Franc Zabkar
--
Please remove one 's' from my address when replying by email.

 

[Noddy]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2id0k6FlondlU1@uni-berlin.de...

** Lets just put back the question you posed and then snipped - Noddy:

Err, um, I'm sorry?

I'd *already* posted it and you'd replied. Why did it need to be posted
again?

** Very naughty to snip out the context like that.

I guess I'll have to take your word for it, but I'm afraid I'm not following
you.....

** Not really - control freaks are pretty boring in my book.

Mine too.

The interesting part is that you could gather that he is a control freak
from his post. I've had half a dozen people read it and no one seems to get
that impression

** A "reasonable" person would have mentioned it.

Why?

Is the level of service relevant to the nature of the fault in any way?

** The subject is Paul's post - not idiocies from Noddy's.

Speaking of idiocies, is your asterisk key stuck, or can't you tell where
your own comments are when reading it back to yourself?

** Read you own question again - the operative word was "unreasonable".

Indeed, and I think it's quite unreasonable of you to suspect his story is
untrue simply because you personally can't verify it.

** The subject is Paul's post - he claims to be stuck with no
options.

He does indeed.

And if he started small claims proceedings a week ago, how long do you think
it would be before there was some resolution?

** There is plenty that needs explaining.

And, like a ture armchair expert, you don't want to name them, right?

** It *is* just you.

I doubt it Phil, I really do

Regards,
Noddy.

 

[Phil Allison]

"Noddy"

"Phil Allison"

** Lets just put back the question you posed and then snipped - Noddy:

Err, um, I'm sorry?

I'd *already* posted it and you'd replied. Why did it need to be posted
again?

** The context needs to be visible else naughty Noddys pretend it is
something other than it was.

** Very naughty to snip out the context like that.

I guess I'll have to take your word for it, but I'm afraid I'm not
following
you.....

** When caught red-handed - feign incomprehension.

Fools the gullible.

** Not really - control freaks are pretty boring in my book.

Mine too.

The interesting part is that you could gather that he is a control freak
from his post. I've had half a dozen people read it and no one seems to
get
that impression

** When you have no case - quote anonymous experts in your favour.

** A "reasonable" person would have mentioned it.

Why?

** It gives essential context to the matter.

** The subject is Paul's post - not idiocies from Noddy's.

Speaking of idiocies, is your asterisk key stuck, or can't you tell where
your own comments are when reading it back to yourself?

** When you have no case - insult the other party on any pretext you
like.

** Read you own question again - the operative word was
"unreasonable".

Indeed, and I think it's quite unreasonable of you to suspect his story is
untrue simply because you personally can't verify it.

** Paul's post is the topic - not Noddy' s personal opinions.

** The subject is Paul's post - he claims to be stuck with no
options.

He does indeed.

And if he started small claims proceedings a week ago, how long do you
think
it would be before there was some resolution?

** When you have no case - simply change the subject.

** There is plenty that needs explaining.

And, like a ture armchair expert, you don't want to name them, right?

** When you have no case - insult the other party.

** It *is* just you.

I doubt it Phil, I really do

** Noddy is just another troll.

A pathetic one too.



............. Phil

 

[Paul]

I will type slowly for you.

I bought the LCD rear projection because it was a 60 inch. The
cheapest 60 inch plasma screens are above $20,000. I also have a 42
inch plasma which is for a smaller room.

LG's High Definition 60inch Rear Projection TV is actually a very good
product. It is a shame that they can't get their aftersales right. The
products can be good.




Ken Oaf <tipsy@beerlover.com.au> wrote in message news:<1ki4c0p00ilcmdev0up8ku4h24ki4isong@4ax.com>...

On Sat, 05 Jun 2004 23:14:50 +1000, Sam Richards <me@privacy.net> wrote:

On 4 Jun 2004 02:52:00 -0700, paul_c100@hotmail.com (Paul) wrote:

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.

Why did you spend $9000 on a poxy LCD rear projection ?

What a waste of cash.

A good point. One can have a good plasma screen for that price. Or two crappy
plasma screens...

 

[Noddy]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2iga75Fmdir8U1@uni-berlin.de...

<sniped a load of meaningless diatribe>

** Noddy is just another troll.

A pathetic one too.

Ironic post of the week

--
Regards,
Noddy.

 

[vavud]

Write to Not Good Enough. This will give LG publicity they don't want.
You'll suddenly see how friendly and helpful they will become.
Also go tot the ACCC. You can raise a complaint online which takes the pain
out of it. You'll get what you expect for the top dollar you have paid.
Don't take any shit from them!

"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul

 

[vavud]

Interesting that you know so many people with this brand? I know no one with
any LG product!
How do you know Paul is bullshitting. Your story sounds more like bullshit
than his is.

"ttt" <ttt@ttt.com> wrote in message
news:40c05348.6937615@news-server.bigpond.net.au...

On Fri, 04 Jun 2004 10:07:13 GMT, "PeteZ" <peteZ@aol.com> wrote:

I like (and appreciate) this info - it will help me decide on the brand of
my next purchase on this type of gear.

What a crock of shit!!!!!!


Your story is truly unbelieveable ! Call a radio / TV station - they'd be
interested in hearing from you.

Have a look at what he said. Comes across as a impatient person and
the customer from hell.


Just when I thought LG was OK, you might have saved me a load of dosh -
I'll
avoid them like the plague.

I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.


many thanks,

- peteZ


"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul

 

[Oldus Fartus]

Phil Allison wrote:

"Oldus Fartus".

Paul wrote:


Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.


No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave, but if the item is
not of merchantable quality,



** Not the slightest chance of LG or anyone sane agreeing that is the case
here.



then you are entitled to a refund, replacement or repair at *your*

option, not the retailer's, or LG's.



** The unit had a minor fault - the above is therefore is all irrelevant.

Yes, I suspect you are correct Phil. Perhaps he will tell us all what
the small fault with the screen is.

--
Cheers
Oldus Fartus

 

[Astounded]

Confucius says woman who fly upside down sure to have crack up. Regardless
of quality or Low Grade.
"DJ!" <derek@ausmicro.com> wrote in message
newsaa2c019smpmgo85p0scp4tltil5o77s2k@4ax.com...

On Fri, 04 Jun 2004 13:10:05 GMT, "Astounded" <Astounded@wotusaid.com
wrote:

Sounds like ttt works for Low Grade to me!

Twat.

Cheers... Derek (DJ)
derek@ausmicro.com derek@clubduh.com

--
Quote of the moment
"The Swiss have an interesting army. Five hundred years without
a war. Pretty impressive. Also pretty lucky for them. Ever see
that little Swiss Army knife they have to fight with? Not much
of a weapon there. Corkscrews. Bottle openers. 'Come on, buddy,
let's go. You get past me, the guy in back of me, he's got
a spoon. Back off. I've got the toe clippers right here.'"
- Jerry Seinfeld

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.698 / Virus Database: 455 - Release Date: 2/06/04

 

[Allan]

I agree, it rubbish to say Its rude to top Post..
Its a reply, we have read the original Post, we don't want to scroll down
reading through the original post again and again,
just to read someone's reply..

Allan


"Huey Fong" <nospam@auspics.com> wrote in message
news:2ibts8Fl160nU1@uni-berlin.de...

Why do you force us to scroll down over words we've already read just read
you rubbish? It's very bad manners to take for granted that people like
what
you like when all you do is annoy those people.
HF

"dj" <dj@nospam.com> wrote in message
news:1o11c0d60nd0fnvtmev0oi3b9o2erk0dhk@4ax.com...
On Fri, 04 Jun 2004 13:10:05 GMT, "Astounded" <Astounded@wotusaid.com
wrote:

Sounds like ttt works for Low Grade to me!

It is considered rude to top post.
And why use the word "sounds" ? That is a word used for hearing
something. The word you should have posted is "looks".

I use a lg dvd drive and not had any problems so I must work for lg as
well?

Why would anyone from lg bother getting involved in a news group
discussion.

It looks as though you have a vendetta against Lg yourself.
If you have bothered reading all the other replies from others Paul
you would have noticed that all are satisfied with Lg drives.

 

[Dyna Soar]

Allan wrote:

I agree, it rubbish to say Its rude to top Post..
Its a reply, we have read the original Post, we don't want to scroll
down reading through the original post again and again,
just to read someone's reply..

Top posting is only for those either too lazy or too pig ignorant to snip.

--
Dyna.

It takes 42 muscles to frown but it only takes 4 to raise my middle
finger and say, "Go bite my bum!"

 

[Rod Speed]

Phil Allison <philallison@tpg.com.au> wrote in
message news:2ifmmiFm9hi6U1@uni-berlin.de...

Oldus Fartus wrote
Paul wrote

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.

No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave,
but if the item is not of merchantable quality,

Not the slightest chance of LG or anyone
sane agreeing that is the case here.

Mindless bullshit, particularly with the small claims system.

then you are entitled to a refund, replacement
or repair at *your* option, not the retailer's, or LG's.

The unit had a minor fault - the above is therefore is all irrelevant.

Wrong. As always. Its not of merchantable quality. Its defective.

 

[Rod Speed]

"Oldus Fartus" <denisand@iiNOSPAMnet.net.au> wrote in message news:40c30945$0$29808$5a62ac22@freenews.iinet.net.au...

Phil Allison wrote:

"Oldus Fartus".

Paul wrote:


Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.


No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave, but if the item is
not of merchantable quality,



** Not the slightest chance of LG or anyone sane agreeing that is the case
here.



then you are entitled to a refund, replacement or repair at *your*

option, not the retailer's, or LG's.



** The unit had a minor fault - the above is therefore is all irrelevant.




Yes, I suspect you are correct Phil.

Nope, he aint.

And whether the fault its always had means its not of merchantable
quality or not fit for purpose is irrelevant, because that full refund or
and exchange for a copy that doesnt have the fault, or fixing the fault,
is the customer's choice, not the retailers.

Perhaps he will tell us all what the small fault with the screen is.

Doesnt matter on that particular question.

 

[Rod Speed]

More of your mindless crap.

Leaving everything quoted works much better when
the posts are read from the groups.google archive.

"Dyna Soar" <dynasoarREMOVE.THIS@ozdebate.com> wrote in message news:2ihgqeFnboqtU1@uni-berlin.de...

Allan wrote:

I agree, it rubbish to say Its rude to top Post..
Its a reply, we have read the original Post, we don't want to scroll
down reading through the original post again and again,
just to read someone's reply..

Top posting is only for those either too lazy or too pig ignorant to snip.

--
Dyna.

It takes 42 muscles to frown but it only takes 4 to raise my middle
finger and say, "Go bite my bum!"

 

[Dyna Soar]

Rod Speed wrote:

More of your mindless crap.

Leaving everything quoted works much better when
the posts are read from the groups.google archive.

What are you, Roddles?
Lazy or just pig ignorant?



--
Dyna.

It takes 42 muscles to frown but it only takes 4 to raise my middle
finger and say, "Go bite my bum!"

 

[Phil Allison]

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:2ihi8qFnia7gU1@uni-berlin.de...

"Oldus Fartus" <denisand@iiNOSPAMnet.net.au> wrote in message
news:40c30945$0$29808$5a62ac22@freenews.iinet.net.au...
Phil Allison wrote:

"Oldus Fartus".

Paul wrote:


Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get
involved.


No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave, but if the item
is
not of merchantable quality,



** Not the slightest chance of LG or anyone sane agreeing that is the
case
here.



then you are entitled to a refund, replacement or repair at *your*

option, not the retailer's, or LG's.



** The unit had a minor fault - the above is therefore is all
irrelevant.




Yes, I suspect you are correct Phil.

Nope, he aint.

** Yes he is.

And whether the fault its always had means its not of merchantable
quality or not fit for purpose is irrelevant, because that full refund or
and exchange for a copy that doesnt have the fault, or fixing the fault,
is the customer's choice, not the retailers.

** Bullshit.



.............. Phil

 

[Phil Allison]

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:2ihi3hFn1r5rU1@uni-berlin.de...

Phil Allison <philallison@tpg.com.au> wrote in
message news:2ifmmiFm9hi6U1@uni-berlin.de...
Oldus Fartus wrote
Paul wrote

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.

No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave,
but if the item is not of merchantable quality,

Not the slightest chance of LG or anyone
sane agreeing that is the case here.

Mindless bullshit, particularly with the small claims system.

** Robot bullshit, clunk, clunk, clunk.

then you are entitled to a refund, replacement
or repair at *your* option, not the retailer's, or LG's.

The unit had a minor fault - the above is therefore is all
irrelevant.

Wrong. As always. Its not of merchantable quality. Its defective.

** The Robot lies.





.............. Phil