Warning - LG Electronics - No Aftersales Service

[Duck Von Burger]

In article <26be4c9c.0406040152.356f02e5@posting.google.com>, paul_c100
@hotmail.com says...

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

Just an observation:-

LG = "Lucky Goldstar"

New Name, Same old Junk !

 

[Jesus]

Spot on

J

LG = "Lucky Goldstar"

New Name, Same old Junk !

 

[Franc Zabkar]

On Sun, 06 Jun 2004 19:55:09 +1000, Franc Zabkar
<fzabkar@optussnet.com.au> put finger to keyboard and composed:

On 4 Jun 2004 02:52:00 -0700, paul_c100@hotmail.com (Paul) put finger
to keyboard and composed:

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new.

What exactly was "the small fault"? A description of the actual
problem may put things into perspective.

Judging by your lack of response to this question, I can only conclude
that the "small fault" must be embarrassingly trivial. Is it? When you
front up to the Small Claims Tribunal, will you keep this mysterious
blemish a secret from them too? ;-)


- Franc Zabkar
--
Please remove one 's' from my address when replying by email.

 

[Phil Allison]

"Franc Zabkar" <fzabkar@optussnet.com.au

What exactly was "the small fault"? A description of the actual
problem may put things into perspective.

Judging by your lack of response to this question, I can only conclude
that the "small fault" must be embarrassingly trivial. Is it? When you
front up to the Small Claims Tribunal, will you keep this mysterious
blemish a secret from them too? ;-)

** What do you reckon it just was a few dead segments in the LCD module -
and the lunatic has harassed and threatened LG staff and sub contractors to
force them to place it ?

Also - the lunatic did not go to Fair Trading since he realised he would
not likely win.




............. Phil

 

[Koenig]

On Mon, 7 Jun 2004 17:31:36 +1000, "Noddy" <dg4163@tpg.com.au> wrote:

No one's suggesting you have to listen to them all, but the people who
listen to *none* are the ones you find working at McDonalds.

What, a successful billions of $s multi national company? What ever
you think of McD they are very good at what they do - listening to
their customers.

Yeah, I do. It smacks of an impatient and hot-headed customer, who feels
they are totally in the right, and don't want to really solve the
situation
as such, they just want to get somebody else in trouble and make a lot of
noise.

Smacks? You're kidding, right?

As I said, assuming this guys story is true, what would your reaction be to
buying a nine thousand dollar tv set, onty to get it home and find there's
something wrong with it?

Any normal person wouldn't be amused, right?

Correct.

Then, after three weeks of not having your brand new TV, wanting to go over
the head of the person who "can't tell you how long it'll be before its
ready" is impatient and "hot headed"?

Again, depending on the situation - if what we have seen in the OPs
notes are any indication, he is a hot head who is very impatient. I
have a bit more patience, especially if I can see that something is
out of a particular persons control and may take time to fix.

Three weeks isn't that bad. We also don't know what the fault was (I
don't
think he has mentioned it in any follow-ups.)

True, but it's irrelevant really. It either had a fault or it didn't, and if
it did it needs to be repaired.

Yes, but who knows how long the part will take to be acquired? There
are a lot of variables the OP has ommitted to mention.

I don't know enough about the situation to make that sort of call - but
repeatedly faxing the GM won't help his case.

I don't either, but I'm a firm believer in the saying that you get further
in this world with a kind word and a gun, than you do with just a kind word.

Then we must agree to disagree - petulant and rude customers only make
themselves feel better, and nothing gets achieved.



--
Trev

"I took the liberty of fertilising your caviar"

Fan Made DVD Commentaries - http://www.geocities.com/mmmcommentaries
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[Koenig]

On Mon, 7 Jun 2004 16:30:08 +1000, "Rod Speed" <rod_speed@yahoo.com>
wrote:

Of course they did. You aren't a repair firm looking for a part - you are
a member of the public wanting to ring up and "reserve" a spare part.

Wrong.

No. There is no way on earth a member of the public can ring up a
service department and basically say "I have my TV in this repair
shop, can you send over this part". Not gonna happen.

They are not a library,

Nothing to do with librarys.

Thank you for agreeing with me.

and LG themselves do not directly deal with
the public (certainly not in the case of repair).

Irrelevant to what he wanted to do.

He tried to ring up the service department and reserve a part, and he
also tried to open repeated dialogues with the GM. Very relevant.

That you thought you could take this course of
action shows how high your level of frustration
was "they are taking too long, *I'll* do it dammit!".

Nothing like what he said. He clearly wanted to keep
the TV until the part was available at the service agent,
to ensure that the time without the TV was minimised.

Read between the lines. He is a bit short tempered with his requests.

You *think*? And you are not entitled to a replacement unit

Wrong when the fault was present out of the box.

We don't know that.

- that your existing unit had an ambigious timeframe
for repair is regrettable, but that's the way it is.

Nope, not with a fault that had always been there, out of the box.

We don't know that.

Its the same with any repair job - sometimes parts take time to get there.

Doesnt apply with a fault that's always been there, out of the box.

Ditto.

If you are motivated enough to want to speak to the Managing Director,
then you have already been certified by the company as a lunatic.

Bullshit.

Well argued Rod.

A lunatic who thinks "going to the top" will solve it all.

Sometimes it does. I've done it myself.

I have no doubt Rod.



--
Trev

"I took the liberty of fertilising your caviar"

Fan Made DVD Commentaries - http://www.geocities.com/mmmcommentaries
VizPoets Filmmakers - http://www.vizpoets.com
Newsgroup stats - http://groups.yahoo.com/group/newsgroupstats/
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[Michael]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2iiovbFns41eU1@uni-berlin.de...

** What do you reckon it just was a few dead segments in the LCD
odule -
and the lunatic has harassed and threatened LG staff and sub contractors
to
force them to place it ?

So called 'dead pixels' are very annoying and unacceptable in a brand new
product.

Also - the lunatic did not go to Fair Trading since he realised he would
not likely win.

You're familiar with the functioning of a loony mind then?

 

[Noddy]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2iiovbFns41eU1@uni-berlin.de...

** What do you reckon it just was a few dead segments in the LCD
odule -
and the lunatic has harassed and threatened LG staff and sub contractors
to
force them to place it ?

Also - the lunatic did not go to Fair Trading since he realised he would
not likely win.

You have a remarkable insight into a problem that you know very little
about.

--
Regards,
Noddy.

 

[Phil Allison]

"Michael" <

"Phil Allison"

** What do you reckon it just was a few dead segments in the LCD
module - and the lunatic has harassed and threatened LG staff and sub
contractors
to force them to place it ?

So called 'dead pixels' are very annoying and unacceptable in a brand new
product.

** We have another *** live *** one.

Is the moon full tonight ?????




.............. Phil

 

[Franc Zabkar]

On Mon, 7 Jun 2004 18:57:17 +1000, "Phil Allison"
<philallison@tpg.com.au> put finger to keyboard and composed:

"Franc Zabkar" <fzabkar@optussnet.com.au

What exactly was "the small fault"? A description of the actual
problem may put things into perspective.

Judging by your lack of response to this question, I can only conclude
that the "small fault" must be embarrassingly trivial. Is it? When you
front up to the Small Claims Tribunal, will you keep this mysterious
blemish a secret from them too? ;-)



** What do you reckon it just was a few dead segments in the LCD module

It's starting to look that way. Nevertheless, I'd have to sympathise
with the OP to some extent - after all, his current TV is worse than
the one he started with. And to be completely honest, I would be very
annoyed if $9K didn't buy *me* a defect-free screen.

In any case, no matter whose side you take, it must be worth noting
that LG *did* replace the LCD module, which must have been an
extremely expensive item, so the OP's claim that there is "No
Aftersales Service" is clearly false.


- Franc Zabkar
--
Please remove one 's' from my address when replying by email.

 

[Noddy]

"Koenig" <trevorgenschbloodysven@optusnet.com.au> wrote in message

What, a successful billions of $s multi national company? What ever
you think of McD they are very good at what they do - listening to
their customers.

That may be so, but it's *not* what I was saying, and I suspect you know
that

Mitsubishi is an excellent example of a company not listening to its
customers.

Again, depending on the situation - if what we have seen in the OPs
notes are any indication, he is a hot head who is very impatient.

I'm genuinely intrigued that you can come to that conclusion from his post.

I have a bit more patience, especially if I can see that something is
out of a particular persons control and may take time to fix.

Do you have a choice?

Yes, but who knows how long the part will take to be acquired? There
are a lot of variables the OP has ommitted to mention.

What ones in particular that you think would make any real difference?

Then we must agree to disagree - petulant and rude customers only make
themselves feel better, and nothing gets achieved.

Fair enough.

Personally, I think customer complacency goes a *hell* of a long way to
creating apathy amongst staff.

--
Regards,
Noddy.

 

[Phil Allison]

"Franc Zabkar"
"Phil Allison"

What exactly was "the small fault"? A description of the actual
problem may put things into perspective.

Judging by your lack of response to this question, I can only conclude
that the "small fault" must be embarrassingly trivial. Is it? When you
front up to the Small Claims Tribunal, will you keep this mysterious
blemish a secret from them too? ;-)


** What do you reckon it just was a few dead segments in the LCD module

It's starting to look that way. Nevertheless, I'd have to sympathise
with the OP to some extent - after all, his current TV is worse than
the one he started with.

** So he says - but like *all* his other claims is neither detailed nor
credible. Independant, written confirmation ( from a qualified TV tech or
two ) would be needed for claim in the CTTT to have a chance to succeed.

And to be completely honest, I would be very
annoyed if $9K didn't buy *me* a defect-free screen.

** LCD screen technology is not usually defect free - never has been.
Even expensive LCD projectors have a few defects - at least - they are not
visible unless you go on a witch hunt for them. The issue is all about the
extraordinary cost to make perfect ones. If you did not pay the price for a
perfect one - then you have no grounds to whinge.

In any case, no matter whose side you take, it must be worth noting
that LG *did* replace the LCD module, which must have been an
extremely expensive item, so the OP's claim that there is "No
Aftersales Service" is clearly false.

** Absobloominglutely !!



.......... Phil

 

[Paul]

"Koenig" <trevorgenschbloodysven@optusnet.com.au> wrote in message news:<jRRwc.75$EP1.4975@news.optus.net.au>...

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

This I don't understand. Why did you have to take 3 half days off? One to
drop it down, one to pick it up. What's the third?

The service deparment came on three occasions to 'service' the unit.
Somebody has to be at home to let them in. Didn't think that one would
have been too difficult to work out.....

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

Of course they did. You aren't a repair firm looking for a part - you are a
member of the public wanting to ring up and "reserve" a spare part. They
are not a library, and LG themselves do not directly deal with the public
(certainly not in the case of repair). That you thought you could take this
course of action shows how high your level of frustration was "they are
taking too long, *I'll* do it dammit!".

Why should I leave it too chance that the TV was away for an
indefinate period of time ? We've all heard / read experiences about
people having items away for months 'waiting for parts'. If you wish
to be one of those victims, then good luck to you. I prefer to control
my own situation. Asking LG if the part was in stock and in the
country should not be a difficult question. If they genuinely were
interested in causing me the least amount of inconvenience, then they
should have been more than happy to help.

Again, we are not talking about a $29.95 toaster here.

I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit.

You *think*? And you are not entitled to a replacement unit - that your
existing unit had an ambigious timeframe for repair is regrettable, but
that's the way it is. Its the same with any repair job - sometimes parts
take time to get there.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

Now, that is bad.


I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable.

If you are motivated enough to want to speak to the Managing Director, then
you have already been certified by the company as a lunatic. A lunatic who
thinks "going to the top" will solve it all.

Why would I possibly be a 'lunatic' for escalating an issue which I
was unsatisfied with the outcome I was receiving from junior staff
members. I explained in my posting that I was not getting a suitable
response from the service manager, so I wanted to speak to her
superior.

Although I don't know you, and unlike you, won't make assumptions
about you, but let me give you a quick lesson in the corporate world.

In most cases, large companies have dedicated complaints handling
departments. Should a customer of that company feel 'motivated' to
escalate to the MD level, they will refer to this department. For most
companies that are interested in developing a good brand, this process
achieves to things. Firstly, it attempts to resolve the customer's
complaint / problem. Secondly, it provides a formal channel from which
the management / board of a company can find out what is happening at
on the front line of a business.

This is one of the first lessons in business. Most people with any
business training would be familiar with this concept.

Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

Most of us will be patient and won't try to speak to the Managing Director
about possibly baseless allegations.

How do you know they are 'baseless allegations' ? Again, if you wish
to be patient and wait for ever after paying a not insignificant
amount for a TV, then, that's completely your right. As I said, I am
not willing to leave things to chance.

> Trev.

 

[Zhod]

Thanks for that....I knew that LG made decent stuff but Ill think twice
before buying after a story like that.

You shouldnt need after sale support, but if you need you need (I needed it
for my crappy teac, they would fix at their premises underwarranty or charge
$50 to fix on site which they did with no fuss at all)



"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:2iifonFnd6n9U1@uni-berlin.de...

Zhod <zhod@iinet.net.au> wrote in message
news:40c3eb37$1_1@news.melbourne.pipenetworks.com...

And if it needs to be repaired much too often, its clearly
not of merchantable quality either and the customer can
choose to accept either a full refund or a replacement with
another item which doesnt fail at that unaccepible rate.

I dont know whether that is the case

Yeah, many arent aware of their basic consumer law rights.

Heaps of retailers arent too.

- it certainly isnt the case with 'lemon' cars where people have
been unable to make the car companies replace the lemon entirely.

Yeah, it gets more complicated with very expensive stuff like cars.
You likely could win in court on that, but thats a very expensive
proposition with a big risk of ending up bankrupt if you lose.

Much safer with cheaper stuff when the small claims
system will usually fuck the retailer over on that, with
only your time at risk if they dont find in your favour.

http://www.accc.gov.au/content/index.phtml/itemId/319431/fromItemId/319187
spells it out reasonably readably, particularly the sections on
merchantable quality and when you are entitled to a refund.

 

[Rod Speed]

Phil Allison <philallison@tpg.com.au> wrote in
message news:2iign5Fnf0itU1@uni-berlin.de...

Rod Speed wrote

If you are motivated enough to want to speak to the Managing Director,
then you have already been certified by the company as a lunatic.

Bullshit.

A lunatic who thinks "going to the top" will solve it all.

Sometimes it does. I've done it myself.

Says it all - really.

Yep, it did solve it all. Got another towel for that face of yours ?

 

[Rod Speed]

Koenig <trevorgenschbloodysven@optusnet.com.au> wrote in
message newseb8c099dbgs8jhl88c717n42roun3tvrf@4ax.com...

Rod Speed <rod_speed@yahoo.com> wrote

Koenig <trevorgenschbloodysven@optusnet.com.au> wrote

Of course they did. You aren't a repair firm looking for a part - you are
a member of the public wanting to ring up and "reserve" a spare part.

Wrong.

No. There is no way on earth a member of the public can ring
up a service department and basically say "I have my TV in this
repair shop, can you send over this part". Not gonna happen.

Pity that aint what he was trying to do.

You're furiously thrashing a straw man.

They are not a library,

Nothing to do with librarys.

Thank you for agreeing with me.

No thanks for that pathetic excuse for bullshit of yours.

and LG themselves do not directly deal with
the public (certainly not in the case of repair).

Irrelevant to what he wanted to do.

He tried to ring up the service department and reserve a part,

To be supplied to the service agent. Because he wanted to
minimise the time he wouldnt have the TV, because it was
only a relatively minor fault that didnt prevent the $9K TV
from being used. Perfectly reasonable only allow the TV to
be taken away when they actually had the part to replace.

and he also tried to open repeated dialogues with the GM.

Only after being ignored by rest of the operation.

Very relevant.

Not to that bit about the service agent having the
part required before they took the TV, to minimise
the time that the TV couldnt be used in his house.

That you thought you could take this course of
action shows how high your level of frustration
was "they are taking too long, *I'll* do it dammit!".

Nothing like what he said. He clearly wanted to keep
the TV until the part was available at the service agent,
to ensure that the time without the TV was minimised.

Read between the lines.

Thats just you jumping to completely unwarranted conclusions.

He is a bit short tempered with his requests.

You dont know that. It is perfectly reasonable with a $9K TV
that has a minor problem that doesnt prevent it being used
to only allow the service agent to take it away when they
have the part at their place to minimise the time its away.

You *think*? And you are not entitled to a replacement unit

Wrong when the fault was present out of the box.

We don't know that.

We do. He said

I recently bought an extremely expensive LG LCD
Rear Projection TV. This was a great product, but
it had a samll fault with the screen since new.

- that your existing unit had an ambigious timeframe
for repair is regrettable, but that's the way it is.

Nope, not with a fault that had always been there, out of the box.

We don't know that.

See above.

Its the same with any repair job - sometimes parts take time to get there.

Doesnt apply with a fault that's always been there, out of the box.

Ditto.

See above.

If you are motivated enough to want to speak to the Managing Director,
then you have already been certified by the company as a lunatic.

Bullshit.

Well argued Rod.

Pathetically bullshitted, gutless.

A lunatic who thinks "going to the top" will solve it all.

Sometimes it does. I've done it myself.

I have no doubt Rod.

You're still wrong on that 'will solve it all' and that
basic point about it having the fault out of the box.

 

[Noddy]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2ij0u2FndrloU1@uni-berlin.de...

<Phabulous Phil will have a context hissy here, but what the fuck....>

** So he says - but like *all* his other claims is neither detailed
nor
credible. Independant, written confirmation ( from a qualified TV tech
or
two ) would be needed for claim in the CTTT to have a chance to succeed.

Detailed, no, but not credible?

Interesting that you can automatically decide in an instant that his general
"gripe" isn't credible simply because he added no deatils that you could
verify for yourself.

More interesting is that iof he did, you'd actually *want* to...

** LCD screen technology is not usually defect free - never has been.

Of course, this information is on public display at any venue where the
average punter goes to hand over money for one.

Even expensive LCD projectors have a few defects - at least - they are
not
visible unless you go on a witch hunt for them. The issue is all about the
extraordinary cost to make perfect ones. If you did not pay the price for
a
perfect one - then you have no grounds to whinge.

What kind of propaganda is this?

I presume it was sold as a *new* item, and on that pretext on should be
defect free, *not* sold in a "this is the best you get for that kind of
money" state.

That's about as realistic as buying a new car with a few assembly line
dents, because you didn't pay "extra" for the workers to take a little care
to avoid bumping into the panels.

--
Regards,
Noddy.

 

[Franc Zabkar]

On Tue, 8 Jun 2004 07:28:02 +1000, "Noddy" <dg4163@tpg.com.au> put
finger to keyboard and composed:

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2ij0u2FndrloU1@uni-berlin.de...

** LCD screen technology is not usually defect free - never has been.

Of course, this information is on public display at any venue where the
average punter goes to hand over money for one.

Even expensive LCD projectors have a few defects - at least - they are
not
visible unless you go on a witch hunt for them. The issue is all about the
extraordinary cost to make perfect ones. If you did not pay the price for
a
perfect one - then you have no grounds to whinge.

What kind of propaganda is this?

I presume it was sold as a *new* item, and on that pretext on should be
defect free, *not* sold in a "this is the best you get for that kind of
money" state.

I *absolutely* agree. If a buyer is expected to tolerate a few
defects, then the manufacturer's "dead pixel policy" must be clearly
explained at the time of purchase. It may be interesting to note that
a search of LG's Australian website does not turn up any such a
policy. I wonder if this issue is explained in the accompanying
warranty statement, and if so, just how is it worded? Does it say that
the appliance is guaranteed to be free of defects, or free of
acceptable/tolerable defects?

BTW, I've been using a defect free 15" LCD monitor for several years
now. I'll check my own warranty statement for pertinent details and
report back to the group. If ever I do experience a bad pixel, I pray
it will be in the RAM on the video card. Having said that, I wonder if
high end graphics card manufacturers have a dead pixel policy? Would
*they* expect a user to live with a stuck bit in video RAM? ;-)

That's about as realistic as buying a new car with a few assembly line
dents, because you didn't pay "extra" for the workers to take a little care
to avoid bumping into the panels.

A workmate bought just such a car (a Mitsubishi) and was expected to
live with it. A panel that had been damaged at the factory was
repaired with body filler. Apparently this is accepted practice.
<shrug>


- Franc Zabkar
--
Please remove one 's' from my address when replying by email.

 

[Noddy]

"Franc Zabkar" <fzabkar@optussnet.com.au> wrote in message

I *absolutely* agree. If a buyer is expected to tolerate a few
defects, then the manufacturer's "dead pixel policy" must be clearly
explained at the time of purchase. It may be interesting to note that
a search of LG's Australian website does not turn up any such a
policy. I wonder if this issue is explained in the accompanying
warranty statement, and if so, just how is it worded? Does it say that
the appliance is guaranteed to be free of defects, or free of
acceptable/tolerable defects?

I have no idea, but I expect if it's mentioned in the warranty documentation
that's included with the device it's in the same boat as the Microsoft end
user licence agreement.

The Microsoft ELUA is subject to all kinds criticisms and complaints, as
it's something you generally can't read and agree to until *after* you've
pushchased their software....

BTW, I've been using a defect free 15" LCD monitor for several years
now. I'll check my own warranty statement for pertinent details and
report back to the group. If ever I do experience a bad pixel, I pray
it will be in the RAM on the video card. Having said that, I wonder if
high end graphics card manufacturers have a dead pixel policy? Would
*they* expect a user to live with a stuck bit in video RAM? ;-)

For the price you can pay for some cards today, you'd be wanting them to do
something about it

A workmate bought just such a car (a Mitsubishi) and was expected to
live with it. A panel that had been damaged at the factory was
repaired with body filler. Apparently this is accepted practice.
shrug

Last new car I bought was around 3 years ago (a Ford), and when it was ready
for delivery it had an obvious panel repair on the driver's door, with an
amount of paint overspray on the glass. I complained to the salesman, who
said it was "fine", and then to the dealer principal who said it was
unfortunately accident damaged in transit and the repair was "acceptable".

I informed them that while accidents happen, I thought the repair was very
definitely *not* acceptable, and that I'd be taking it over their heads if
they refused to rectify the problem, which, of course they were unwilling to
do.

I took the car home, photographed and detailed the complaint, and sent that
to the customer relations department of Ford Australia, with an option for
them to do something about it before I took the problem elsewhere. I also
made mention of the fact that with my wife was a journalist for a leading
daily paper, and that their features department was considering doing a
story on sloppy customer service.

To my surprise, I was contacted by the head of the customer relations
department to say that the car had been booked into their own repairer, and
that a loaner was organised for me as soon as I was ready to have it done.
They came to my house, dropped off the loaner, took the car and had it back
in 4 days in perfect condition.

A week later I received a letter from the then CEO of Ford Australia,
apologising for the mishap and hoping all was now well.

--
Regards,
Noddy.

 

[Koenig]

On Mon, 7 Jun 2004 20:56:09 +1000, "Noddy" <dg4163@tpg.com.au> wrote:

Again, depending on the situation - if what we have seen in the OPs
notes are any indication, he is a hot head who is very impatient.

I'm genuinely intrigued that you can come to that conclusion from his post.

He is impatient - he bypasses his service agent to try and secure a
part from LG directly. He is a hot head - multiple faxes to the
General Manager - useless and only usually done to get some quick
action (usually down to impatience on the customers part).

I have a bit more patience, especially if I can see that something is
out of a particular persons control and may take time to fix.

Do you have a choice?

No, which is why I don't lose sleep over a short delay.

Yes, but who knows how long the part will take to be acquired? There
are a lot of variables the OP has ommitted to mention.

What ones in particular that you think would make any real difference?

What the fault was to start with.



--
Trev

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