Warning - LG Electronics - No Aftersales Service

[Noddy]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2ictd9Fkl915U1@uni-berlin.de...

** Just about the whole lot smacks of a control freak and a crank:

Really? Interesting.....

1. He avoided saying what the original "small fault" was.

Does it matter?

2. He has libelled LG publicly on the basis of one example which only he
knows about while remaining anonymous.

This may be true, but it is his right to complain if he personally isn't
happy, no?

3. There is ***no information*** in his story that can be checked out by
those reading it.

So, it's just *gotta* be fake.....

4. He has not availed himself of the free legal process for settling
such
disputes.

That you know of.

5. He has not returned to explain or justify himself.

That may possibly be because he has nothing further to add yet.

Maybe it's just me, but I'm *fascinated* that some people can see so much
about the guy and his problem in a couple of paragraphs

Maybe some of the people around here were on the other end of the phone

--
Regards,
Noddy.

 

[Phil Allison]

"Noddy" <

"Phil Allison"

** Lets just put back the question you posed and then snipped - Noddy:

Just out of curiosity, did you see a *single* point in the guys story that
was in any way unreasonable?

** Very naughty to snip out the context like that.

** Just about the whole lot smacks of a control freak and a crank:

Really? Interesting.....

** Not really - control freaks are pretty boring in my book.

1. He avoided saying what the original "small fault" was.

Does it matter?

** A "reasonable" person would have mentioned it.

2. He has libelled LG publicly on the basis of one example which only
he
knows about while remaining anonymous.

This may be true, but it is his right to complain if he personally isn't
happy, no?

** The subject is Paul's post - not idiocies from Noddy's.

3. There is ***no information*** in his story that can be checked out
by
those reading it.

So, it's just *gotta* be fake.....

** Read you own question again - the operative word was "unreasonable".

4. He has not availed himself of the free legal process for settling
such disputes.

That you know of.

** The subject is Paul's post - he claims to be stuck with no options.

5. He has not returned to explain or justify himself.

That may possibly be because he has nothing further to add yet.

** There is plenty that needs explaining.

Maybe it's just me, but I'm *fascinated* that some people can see so much
about the guy and his problem in a couple of paragraphs

** It *is* just you.




.............. Phil

 

[[BnH]]

Before LG put you into a legal lawsuit for defamation,
you might want to put down all your details and details of the person you
have contacted recently
and now contact LG Australia directly.

My ex gf and a few friends have LG CRT monitor last time and the service
centre
in Botany, NSW service was awesome.

No problems whatsoever.
Drop the mon, show the receipt, called back within 2 weeks ... no question
asked.

=bob=



"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...

 

[Ken Oaf]

On 4 Jun 2004 02:52:00 -0700, paul_c100@hotmail.com (Paul) wrote:

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

Do you still work for Samsung?

 

[Ken Oaf]

On Sat, 05 Jun 2004 12:00:04 +1000, DJ! <derek@ausmicro.com> wrote:

If you knew how many consumers threw the "...and if you don't, I'll
contact A Current Affair..." threat at companies, you'd know how
pathetic that idea is.

When people try that line on me, I give them the phone number for ACA then hang
up on them.

I have yet to see a cameraman on my doorstep. ;-)

 

[Zhod]

Its a good idea if thats the only info you have..

"Han Solo" <dantooine1@NOSPAMyahoo.com> wrote in message
news:40c09dcb$0$1583$afc38c87@news.optusnet.com.au...

Your going to avoid LG like the plague on just one persons bad experience?
how pathetic,just because one person has been given shit service from
LG,well not actaully LG them self but some repair agent doesnt mean LG is
a
shit manufactuer.


"PeteZ" <peteZ@aol.com> wrote in message
news:lRXvc.5380$rz4.2082@news-server.bigpond.net.au...
I like (and appreciate) this info - it will help me decide on the brand
of
my next purchase on this type of gear.

Your story is truly unbelieveable ! Call a radio / TV station - they'd
be
interested in hearing from you.

Just when I thought LG was OK, you might have saved me a load of dosh -
I'll
avoid them like the plague.

many thanks,

- peteZ


"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul

 

[Pepe Duran]

Phone LG and try and talk to a REAL person. If you are phoning from
interstate its a LONG wait on a STD call. Their products are O.K. there
after sales service is pathetic.
You pay for what you get.
DONT purchase LG

"Ken Oaf" <tipsy@beerlover.com.au> wrote in message
news:f3s2c0dnjcsrbo43tkjh2gvb9u8ot4e8kh@4ax.com...

On 4 Jun 2004 02:52:00 -0700, paul_c100@hotmail.com (Paul) wrote:

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

Do you still work for Samsung?

 

[Paul]

"flyinyereye" <spam@spam.com> wrote in message news:<40c12ee5$0$8110$5a62ac22@freenews.iinet.net.au>...

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:2ic71aFlf8ptU1@uni-berlin.de...
Fuck them over using the small claims system in your state.

That should put one hell of a bomb under them and you may
well get a brand new TV or a full refund of what you paid.

Doesnt cost much in most states.

Even the threat of the small claims system
may well put one hell of a bomb under LG too.

I wonder why Paul hasn't utilised his rights under the Trade Practices Act
and contacted the store he purchased it from? The unit was clearly defective
and he has the right to repair/replacement/refund (as the store decides).
I'd be putting the pressure on them; in fact I'd have started with them when
the fault was first noticed.

If he's going to threaten small claims action he should be doing it against
the retailer who sold him the dodgy product. He seems to have jumped the gun
by escalating his problem to LG rather than taking up his concerns with the
retailer first, IMO.

I bought from Bing Lee in Chatswood. I asked them to try and negotiate
a more efficient result. They wouldn't do anything. I am familiar with
Fair Trading. I will take the appropriate action at the appropriate
time.

Thanks for your suggestions though.

 

Astounded,
Almost illegible, completely ill-formated post with a huge amount of
quoted text and your own line not even separated from the rest of the
quoted garbage.


Astounded wrote:
> Sounds like ttt works for Low Grade to me!

 

[Paul]

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.


atec <"atec77(notspam)"@hotmail.com> wrote in message news:<40C0481B.AA951340@hotmail.com>...

You may have been misinformed , if its warranty return for repair to
the place of purchase

Paul wrote:

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.

Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul

 

ashhh: Poorly formatted post.


ashhh wrote:
> yeah theyre always fine while they work.. der. :|

 

[Paul]

Thanks Rudolf. I'm in Sydney. I'm actually reasonably happy with the
service agent. They are just passing on info from LG.



"Rudolf Ladyzhenskii" <rudolfl@optusnet.com.au> wrote in message news:<40c04985$0$8987$afc38c87@news.optusnet.com.au>...

Hi,

I am a technician and find LG to be quite helpful in obtaining parts.
LG as other companies subcontract the warranty repairs to local business and
not all of them are equally good.

Where are you? May be someone can suggest a good LG authorised place near
you.

Rudolf


"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul

 

[Paul]

No, LG Electronics are listed on Not Good Enough as a "Non Responder"
which means confirms the issues I'm having. They are not interested in
aftersales service.

But thanks for the suggestion.


Anthony Horan <anthonyhoran@hotmail.com> wrote in message news:<1cl3xi6pnl8qx.1x49antn3p8oc$.dlg@40tude.net>...

On 4 Jun 2004 02:52:00 -0700, Paul wrote:

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.

Have you tried posting your experience with this to www.notgoodenough.org?
They might be able to wrestle some answers out of LG for you


- Anthony

 

Manufacturers are ok at repairing a TV if it's totally dead... ie if it
doesn't turn on at all. But as for image quality problems, that's
harder. "Progressive scan" etc is just used for marketing purposes... no
one in the LG company would actually know what it means.



Paul wrote:

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

 

[Paul]

Phil, you are a fool.

The point of the posting is to warn people that when they buy a
product from LG that if the product is faulty and can't be readily
fixed, then LG does not stand behind it's products. This is based on
my experience. If you or others wish to ignore the advice, that's your
choice.

Usenet is one of the best forums for discovering product flaws or
problems with companies before handing over your money. I have used
this forum on many occasions when I have been buying a product or
service. I am grateful to people who post their experiences. It saves
me the grief of going through the same.

The internet has provided a mechanism wherebye the indivual has a
voice that can be heard further than immediate word of mouth.

I don't think the post actually requested advice on what to do. I am
more than capable of that. Perhaps you should read carefully in the
future and respond with relevant comments. Eitehr a) you agree, or b)
your own experiences were different. Feel free to post them.





"Phil Allison" <philallison@tpg.com.au> wrote in message news:<2ib8haFkuc4oU1@uni-berlin.de>...

"Paul" <paul_c100@hotmail.com

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices.
(snip tedious story)


** I notice you have not been prepared to put your full name to any of this
"Paul who ever you are".

We do not know which state you live in or which repair agent you are talking
about. Also, you used Google to access usenet and supplied only a Hotmail
address - which hides your identity nicely.

Is this something you threatened LG Electronics you would to do to them if
they ignored your requests ???

I also notice you made no attempt to use the free legal process supplied by
state governments to settle customer v trader disputes - ie Fair
Trading, CTTT etc. Why exactly is that ??????

God knows what you are really up to but public vendettas on usenet by
anonymous persons are not a pretty sight.

Believe me - I know.



............. Phil

 

[Paul]

"Bernard Morey" <bernardmorey@optusnet.com.au> wrote in message news:<40c06a00$0$8984$afc38c87@news.optusnet.com.au>...

"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

Write (snail mail) to the head office in Korea. That should get results. I
succeeded in getting Hitachi to repair an out-of-warranty washing machine
that way (turns out it was a crock anway - probably why they no longer sell
them here).

Good suggestion .. Thanks ..

 

[Paul]

What exactly is the point of your posting ? The comment clearly stated
that Sony and Philips have been interested when their products had
faults. You do not know how many products I buy, how frequently, and
to what value. If you have never had a faulty appliance ever, then you
are either very lucky, or you don't buy very much.



"Vic" <dtmaker@hotmail.com> wrote in message news:<xPWdnRv--Yw05l3dRVn2vw@giganews.com>...

Hey check-up this other two lines:

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past.

Maybe is a question of asking which products he has not problems with?

Vic
"Phil Allison" <philallison@tpg.com.au> wrote in message
news:2ib8haFkuc4oU1@uni-berlin.de...

"Paul" <paul_c100@hotmail.com

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices.

(snip tedious story)


** I notice you have not been prepared to put your full name to any of
this
"Paul who ever you are".

We do not know which state you live in or which repair agent you are
talking
about. Also, you used Google to access usenet and supplied only a Hotmail
address - which hides your identity nicely.

Is this something you threatened LG Electronics you would to do to them if
they ignored your requests ???

I also notice you made no attempt to use the free legal process supplied
by
state governments to settle customer v trader disputes - ie Fair
Trading, CTTT etc. Why exactly is that ??????

God knows what you are really up to but public vendettas on usenet by
anonymous persons are not a pretty sight.

Believe me - I know.



............. Phil

 

[Phil Allison]

"Paul" <paul_c100@hotmail.com>

Phil, you are a fool.

** Paul - your are a top posting arse.

The point of the posting is to warn people that when they buy a
product from LG that if the product is faulty and can't be readily
fixed, then LG does not stand behind it's products. This is based on
my experience. If you or others wish to ignore the advice, that's your
choice.

** False premise.

Usenet is one of the best forums for discovering product flaws or
problems with companies before handing over your money.

** More false premises.

I have used
this forum on many occasions when I have been buying a product or
service. I am grateful to people who post their experiences. It saves
me the grief of going through the same.

** Same silly wrong assertions as before.

The internet has provided a mechanism wherebye the indivual has a
voice that can be heard further than immediate word of mouth.

** Perfect too for anyone intent on an illegal vendetta.

I don't think the post actually requested advice on what to do.

** Suggestions on that are gratis - go straight to hell.

I am more than capable of that.

** Paul - you are an arse.

Perhaps you should read carefully in the future and respond with relevant
comments. Eitehr a) you agree, or b)
your own experiences were different. Feel free to post them.

** Paul - you have just confirmed my worst fears about you.

Now, there is not the slightest doubt you are indeed a control freak and
a dangerous crank.





............... Phil

 

[Phil Allison]

"Paul"

I bought from Bing Lee in Chatswood. I asked them to try and negotiate
a more efficient result. They wouldn't do anything. I am familiar with
Fair Trading. I will take the appropriate action at the appropriate
time.

** Your one man, crazed vendetta will go down badly at Fair Trading.




........... Phil

 

[Paul]

ttt@ttt.com (ttt) wrote in message news:<40c05348.6937615@news-server.bigpond.net.au>...

On Fri, 04 Jun 2004 10:07:13 GMT, "PeteZ" <peteZ@aol.com> wrote:

I like (and appreciate) this info - it will help me decide on the brand of
my next purchase on this type of gear.

What a crock of shit!!!!!!

Your story is truly unbelieveable ! Call a radio / TV station - they'd be
interested in hearing from you.

Have a look at what he said. Comes across as a impatient person and
the customer from hell.

Not sure how you came to that conclusion ?

Just when I thought LG was OK, you might have saved me a load of dosh - I'll
avoid them like the plague.

I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.

Yes, I have other LG products too, and they have worked fine too. But,
like others, you've completely missed the point :

As a consumer, if things go wrong, you want to know what kind of
support the supplier is going to give.

I've actually been a supporter of LG in the past because of some of
the good products they sell. I got sucked in, bought something
expensive, it failed, and they are not interested. Simple.

many thanks,

- peteZ


"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul