Warning - LG Electronics - No Aftersales Service

[spodosaurus]

Probably to avoid wierdos like you, Phil...


--
remove the underscores to unmung the email address...

 

[spodosaurus]

I had problems with my new but much less expensive LG television. The
repairers were nice, but LG new there was a problem and kept selling
this model anyway. Eventually, after it had to be sent in for repairs
again, LG had fixed the problem and supplied the repairer with an
updated part. The repairer had a problem getting the parts from LG on
both occaisions. I'll not be buying LG again for any product. I'll spend
a few bucks more not to have to deal with them.

--
remove the underscores to unmung the email address...

 

[Huey Fong]

Why do you force us to scroll down over words we've already read just read
you rubbish? It's very bad manners to take for granted that people like what
you like when all you do is annoy those people.
HF

"dj" <dj@nospam.com> wrote in message
news:1o11c0d60nd0fnvtmev0oi3b9o2erk0dhk@4ax.com...

On Fri, 04 Jun 2004 13:10:05 GMT, "Astounded" <Astounded@wotusaid.com
wrote:

Sounds like ttt works for Low Grade to me!

It is considered rude to top post.
And why use the word "sounds" ? That is a word used for hearing
something. The word you should have posted is "looks".

I use a lg dvd drive and not had any problems so I must work for lg as
well?

Why would anyone from lg bother getting involved in a news group
discussion.

It looks as though you have a vendetta against Lg yourself.
If you have bothered reading all the other replies from others Paul
you would have noticed that all are satisfied with Lg drives.

 

[Rod Speed]

Fuck them over using the small claims system in your state.

That should put one hell of a bomb under them and you may
well get a brand new TV or a full refund of what you paid.

Doesnt cost much in most states.

Even the threat of the small claims system
may well put one hell of a bomb under LG too.


"Paul" <paul_c100@hotmail.com> wrote in message news:26be4c9c.0406040152.356f02e5@posting.google.com...

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul

 

[Rod Speed]

dj <dj@nospam.com> wrote in message
news:1o11c0d60nd0fnvtmev0oi3b9o2erk0dhk@4ax.com...

Astounded <Astounded@wotusaid.com> wrote

Sounds like ttt works for Low Grade to me!

It is considered rude to top post.

Only by pig ignorant fools.

And why use the word "sounds" ? That is a word used for hearing
something. The word you should have posted is "looks".

It is considered rude to mindless nit pick like that.

 

[Pepe Duran]

I have had the SAME bad experience with LG as Paul has. Its NOT an isolated
case.
Deal with LG is like extracting teeth. VERY painful indeed.
You have been warned

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:2ic71aFlf8ptU1@uni-berlin.de...

Fuck them over using the small claims system in your state.

That should put one hell of a bomb under them and you may
well get a brand new TV or a full refund of what you paid.

Doesnt cost much in most states.

Even the threat of the small claims system
may well put one hell of a bomb under LG too.


"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0406040152.356f02e5@posting.google.com...
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul

 

[The Real Andy]

On Fri, 04 Jun 2004 10:07:13 GMT, "PeteZ" <peteZ@aol.com> wrote:

I like (and appreciate) this info - it will help me decide on the brand of
my next purchase on this type of gear.

Your story is truly unbelieveable ! Call a radio / TV station - they'd be
interested in hearing from you.

Just when I thought LG was OK, you might have saved me a load of dosh - I'll
avoid them like the plague.

many thanks,

- peteZ

Hard luck. I've shitloads of people hear saying that Sony is shit too.
I have a 68cm Sony Wega Trinitron TV, never had a blue with it. Every
time my friends come around they comment on the picture quality. I
also have a Sony Digital Camera, never had beef with that either.

I've also got an LG lifestyle system, had it for a while now, never
had grief with that.

Back to tv's, also got two NEC's, a 68cm and a 34cm. The small one is
over ten year old and I've only replaced the LOPT once because it was
arcing. I dare say whoever made the LOPT probably has parts in plenty
of other TV's too. The 68cm NEC has never failed, it is about 4 years
old.

Going the other way, my business partner purchased a very expensive
European model TV that failed within 2weeks of purchase. He had it
repaired about 4 times in the next few months with the same problem
each time. Finally it was modified and he has not had a problem since.

The fact is that most TV's are now made and designed in china. You get
what you're given. Whilst there are a few exceptions to the rule, they
are all basically the same and if you get a bad one, thats just bad
luck. I dare say the failure rate of most TV's is going to be less
than 1%. IF not, there will be a mod issued. If not the manufacturer
is going out of business and it doesn't matter a fuck.

 

[ashhh]

yeah theyre always fine while they work.. der. :|
"ttt" <ttt@ttt.com> wrote in message
news:40c05348.6937615@news-server.bigpond.net.au...

On Fri, 04 Jun 2004 10:07:13 GMT, "PeteZ" <peteZ@aol.com> wrote:
Have a look at what he said. Comes across as a impatient person and
the customer from hell.


I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.

 

[Noddy]

"ttt" <ttt@ttt.com> wrote in message
news:40c05348.6937615@news-server.bigpond.net.au...

What a crock of shit!!!!!!

Are you saying this guy's story wasn't true, or that you're stupid enough to
ignore other people's warnings when making major purchase descisions?

Have a look at what he said. Comes across as a impatient person and
the customer from hell.

You're fucking absolutely shitting me, aren't you?

Surely you're not for second suggesting that if you paid nine thousand
dollars for a TV that you would be *happy* if it was off for three weeks or
more getting repaired?

Jesus...

I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.

Right.

So you have absolutely zero experience with returning LG products for
warranty repairs...

Who'd have guessed

--
Regards,
Noddy.

 

[atec]

Get back in your cage .

Noddy wrote:

"ttt" <ttt@ttt.com> wrote in message
news:40c05348.6937615@news-server.bigpond.net.au...

What a crock of shit!!!!!!

Are you saying this guy's story wasn't true, or that you're stupid enough to
ignore other people's warnings when making major purchase descisions?

Have a look at what he said. Comes across as a impatient person and
the customer from hell.

You're fucking absolutely shitting me, aren't you?

Surely you're not for second suggesting that if you paid nine thousand
dollars for a TV that you would be *happy* if it was off for three weeks or
more getting repaired?

Jesus...

I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.

Right.

So you have absolutely zero experience with returning LG products for
warranty repairs...

Who'd have guessed

--
Regards,
Noddy.

--
X-No-Archive: Yes

 

[DJ!]

On Fri, 04 Jun 2004 14:40:11 GMT, dj <dj@nospam.com> wrote:

Most do not do that because on spam.

Newsflash! Posting your real name DOES NOT result in a flood of spam.

Nothing wrong with doing that because most do it to not get spam.

Plenty of ways to bot-proof a legitimate email address when posting to
newsgroups if you're concerned about spam.

Cheers... Derek (DJ)
derek@ausmicro.com derek@clubduh.com

--
Quote of the moment
"Relationships are hard. It's like a full-time job, and we
should treat it like one. If your boyfriend or girlfriend
wants to leave you, they should give you two weeks' notice.
There should be severance pay, and before they leave you,
they should have to find you a temp."
- Bob Ettinger

 

[DJ!]

On 4 Jun 2004 02:52:00 -0700, paul_c100@hotmail.com (Paul) wrote:

They completely ignore me.

Possibly with good cause. We only have your side of the story here,
remember.

Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

WHOA! "Citibank...the worst bank in Australia". What's your basis for
that throw-away?

Cheers... Derek (DJ)
derek@ausmicro.com derek@clubduh.com

--
Quote of the moment
Everyone has a photographic memory. Some don't have film.

 

[DJ!]

On Fri, 04 Jun 2004 10:07:13 GMT, "PeteZ" <peteZ@aol.com> wrote:

Your story is truly unbelieveable ! Call a radio / TV station - they'd be
interested in hearing from you.

ROTFL!

If you knew how many consumers threw the "...and if you don't, I'll
contact A Current Affair..." threat at companies, you'd know how
pathetic that idea is.

Cheers... Derek (DJ)
derek@ausmicro.com derek@clubduh.com

--
Quote of the moment
"The Swiss have an interesting army. Five hundred years without
a war. Pretty impressive. Also pretty lucky for them. Ever see
that little Swiss Army knife they have to fight with? Not much
of a weapon there. Corkscrews. Bottle openers. 'Come on, buddy,
let's go. You get past me, the guy in back of me, he's got
a spoon. Back off. I've got the toe clippers right here.'"
- Jerry Seinfeld

 

[DJ!]

On Fri, 04 Jun 2004 13:10:05 GMT, "Astounded" <Astounded@wotusaid.com>
wrote:

Sounds like ttt works for Low Grade to me!

Twat.

Cheers... Derek (DJ)
derek@ausmicro.com derek@clubduh.com

--
Quote of the moment
"The Swiss have an interesting army. Five hundred years without
a war. Pretty impressive. Also pretty lucky for them. Ever see
that little Swiss Army knife they have to fight with? Not much
of a weapon there. Corkscrews. Bottle openers. 'Come on, buddy,
let's go. You get past me, the guy in back of me, he's got
a spoon. Back off. I've got the toe clippers right here.'"
- Jerry Seinfeld

 

[DJ!]

On Sat, 5 Jun 2004 02:02:59 +1000, "Han Solo"
<dantooine1@NOSPAMyahoo.com> wrote:

Your going to avoid LG like the plague on just one persons bad experience?

And one "experience" without any feedback from the target of his
whinging.

how pathetic

IAWHS

Cheers... Derek (DJ)
derek@ausmicro.com derek@clubduh.com

--
Quote of the moment
"The Swiss have an interesting army. Five hundred years without
a war. Pretty impressive. Also pretty lucky for them. Ever see
that little Swiss Army knife they have to fight with? Not much
of a weapon there. Corkscrews. Bottle openers. 'Come on, buddy,
let's go. You get past me, the guy in back of me, he's got
a spoon. Back off. I've got the toe clippers right here.'"
- Jerry Seinfeld

 

[flyinyereye]

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:2ic71aFlf8ptU1@uni-berlin.de...

Fuck them over using the small claims system in your state.

That should put one hell of a bomb under them and you may
well get a brand new TV or a full refund of what you paid.

Doesnt cost much in most states.

Even the threat of the small claims system
may well put one hell of a bomb under LG too.

I wonder why Paul hasn't utilised his rights under the Trade Practices Act
and contacted the store he purchased it from? The unit was clearly defective
and he has the right to repair/replacement/refund (as the store decides).
I'd be putting the pressure on them; in fact I'd have started with them when
the fault was first noticed.

If he's going to threaten small claims action he should be doing it against
the retailer who sold him the dodgy product. He seems to have jumped the gun
by escalating his problem to LG rather than taking up his concerns with the
retailer first, IMO.

 

[atec]

Long answer simple , following the correct path would invalidate his
fallacious allegations and subjugate his misbegotten suggestion to the
level of pond scum where they belong

flyinyereye wrote:

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:2ic71aFlf8ptU1@uni-berlin.de...
Fuck them over using the small claims system in your state.

That should put one hell of a bomb under them and you may
well get a brand new TV or a full refund of what you paid.

Doesnt cost much in most states.

Even the threat of the small claims system
may well put one hell of a bomb under LG too.

I wonder why Paul hasn't utilised his rights under the Trade Practices Act
and contacted the store he purchased it from? The unit was clearly defective
and he has the right to repair/replacement/refund (as the store decides).
I'd be putting the pressure on them; in fact I'd have started with them when
the fault was first noticed.

If he's going to threaten small claims action he should be doing it against
the retailer who sold him the dodgy product. He seems to have jumped the gun
by escalating his problem to LG rather than taking up his concerns with the
retailer first, IMO.

--
X-No-Archive: Yes

 

[Noddy]

"DJ!" <derek@ausmicro.com> wrote in message

Possibly with good cause. We only have your side of the story here,
remember.

Of course.

Just out of curiosity, did you see a *single* point in the guys story that
was in any way unreasonable?

--
Regards,
Noddy.

 

[Goforit]

"Pepe Duran" <pepeduran533@hotmail.com> wrote in message
news:ti6wc.6202$rz4.3392@news-server.bigpond.net.au...

I have had the SAME bad experience with LG as Paul has. Its NOT an
isolated
case.
Deal with LG is like extracting teeth. VERY painful indeed.
You have been warned

I have a number of LG electrical items in the house and I will never buy
another one after the pathetic level of warranty repair customer service we
received recently. Fucking rude, incompetent dickheads.

My brother-in-law owns an electrical retail outlet here in Sydney and he has
refused to stock any further LG items after receiving one too many
complaints from customers regarding LG's lack of after sales care.

Fuck em.

 

[Phil Allison]

"Noddy" <dg4163@tpg.com.au

"DJ!" <derek@ausmicro.com

Possibly with good cause. We only have your side of the story here,
remember.

Of course.

Just out of curiosity, did you see a *single* point in the guys story that
was in any way unreasonable?

** Just about the whole lot smacks of a control freak and a crank:

1. He avoided saying what the original "small fault" was.

2. He has libelled LG publicly on the basis of one example which only he
knows about while remaining anonymous.

3. There is ***no information*** in his story that can be checked out by
those reading it.

4. He has not availed himself of the free legal process for settling such
disputes.

5. He has not returned to explain or justify himself.




............. Phil