R
Rod Speed
Guest
"KLR" <kreed@bigpond.net.au> wrote in message news543gvs3kbu7n31elhkji9l8roo72scu51@4ax.com...
for megabucks of sales would be ringing them and
attacking them like Allison certainly did.
Wouldnt be too surprising given Allison's approach tho.On Tue, 1 Jul 2003 20:19:12 +1000, "Mike" <mike@(nospam).com.au
wrote:
"Phil Allison" <philallison@optusnet.com.au> wrote in message
news:3f015cff$0$31276$afc38c87@news.optusnet.com.au...
"Mike" <mike@(nospam).com.au
I found out that they have made another error apart from the spelling
mistakes and the prices on the cap sale were also misprinted. If any are
interesting then ring and they can tell you the correct price and its
proper
order code. I was told they have a list available of the real sale
prices.
** I did phone Farnell prior to making my post and tried to explain
to
the technical advice guy the obvious stupidity of what had been printed in
the flyer. The dope was slow to comprehend and then more than slightly
hostile - like it was his own mistake I was pointing out.
There is NO point in knowing the normal order code - every item
in
the flyer has a special code so Farnell know YOU are ordering from the
latest flyer.
The problem is having NO fucking idea WHICH cap is being offered.
................. Phil
Oh well, It worked for me sorry it didn't for you. I told them what I was
interested in and they gave me a price and what order code it was in the
catalogue so I could check all the specs.
Mike
Why should you have to go to all that trouble - and especially for
loads of different part nos ? Farnell is supposed to be an
organisation catering to the professional market - not a discount
store with a "bargain bin of caps out the front that you are supposed
to take "pot luck with"
I would imagine that most of its potential buyers would want to see
reasonable info on these parts before buying and not have to stuff
round trying to get it.
Professional people and business people also do not have the time to
waste on the phone like this - regardless of if its a 13xxx number or
not. Time is $$$.
could it be an attitude???
Yep. Sounds like attitude of the tech advice guy here was definitely
a problem.
IE: Someone on a help desk being "more than slightly hostile" to a
customer is a NO NO".
And its more than a tad unlikely that anyone responsiblePiss of the wrong customer/buyer like
this and you could lose millions in sales.
for megabucks of sales would be ringing them and
attacking them like Allison certainly did.