Why can't electronics on new washers & dryers be tougher?

William Sommerwerck wrote:
The GE microwave that came with my condo has been running daily (though not
heavily) for at least 10 years, with no problems.

It makes no sense to buy something cheap, then complain when it fails. It's
not true that "you get what you pay for" (expensive items can be unreliable,
cheap items good values), but if people stopped buying cheap merchandise,
companies would likely stop manufacturing it.
Or just charge more for it so that it was no longer perceived as cheap.

Sylvia.
 
Sylvia Else wrote:
William R. Walsh wrote:
Used that
for a while until I found that getting a new compatible relay for the
GE was impossible. I turned the whole mess over to Best Buy, who took
the dead oven back and let me pick another.

Just as well. But doesn't your jurisdiction require manufacturers to
support their products. Here in Australia if I found that a manufacturer
couldn't or wouldn't supply a replacement part for an appliance that
is only just out of warranty, I could, if I were so minded, sue them for
my loss.

Sylvia.
Ah, but they would supply it, for a price, that is.
In the laptop world, some components cost more then a new laptop....
 
Sjouke Burry wrote:
Sylvia Else wrote:
William R. Walsh wrote:
Used that
for a while until I found that getting a new compatible relay for the
GE was impossible. I turned the whole mess over to Best Buy, who took
the dead oven back and let me pick another.

Just as well. But doesn't your jurisdiction require manufacturers to
support their products. Here in Australia if I found that a
manufacturer couldn't or wouldn't supply a replacement part for an
appliance that is only just out of warranty, I could, if I were so
minded, sue them for my loss.

Sylvia.
Ah, but they would supply it, for a price, that is.
In the laptop world, some components cost more then a new laptop....
Yes, and maybe the real problem was that the price asked for the
replacement part would make the repair uneconomic. But William said that
obtaining the part was impossible. I took that to mean that GE indicated
they were unable to supply one, not that they were asking too much for it.

Sylvia.
 
On Fri, 05 Jun 2009 04:22:41 +0200, Sjouke Burry <burrynulnulfour@ppllaanneett.nnll> wrote:
Sylvia Else wrote:
William R. Walsh wrote:
Used that
for a while until I found that getting a new compatible relay for the
GE was impossible. I turned the whole mess over to Best Buy, who took
the dead oven back and let me pick another.

Just as well. But doesn't your jurisdiction require manufacturers to
support their products. Here in Australia if I found that a manufacturer
couldn't or wouldn't supply a replacement part for an appliance that
is only just out of warranty, I could, if I were so minded, sue them for
my loss.

Sylvia.
Ah, but they would supply it, for a price, that is.
In the laptop world, some components cost more then a new laptop....
There's no part in a laptop that costs as much as replacing
the laptop (same model) unless perhaps you live in a place so
remote that it costs $2000 to have a screw delivered.
 
In article <0ctd259h5ehbraj8hp8sc9jhdamhdp67p1@4ax.com>, Mark Lloyd <mlloyd@xmail.com10.invalid> wrote:
On Wed, 03 Jun 2009 08:08:34 -0500, Steve Barker
ichasetrains@hotmail.com> wrote:

Michael A. Terrell wrote:
Bob Larter wrote:
William R. Walsh wrote:
Hi!

The obvious solution to this problem is to buy laundry equipment with
conventional electro-mechanical controls. (Assuming they're still made.)
They most certainly are. It's still quite possible to buy (at least in the
US) a washer or dryer with conventional, non-microcontroller-based
controls.
Even some of these fancy-dancy front loaders are made that way:
http://greyghost.mooo.com/doingthelaundry/bigpics/newwasher.jpg (494x691,
20KB).

I've been inside it once, and the internals are what you'd expect of a
machine much older. The timer is a simple mechanical one, water level is
detected by vacuum, and while the drum motor has an electronic controller,
it looks to be well made.

How it's possible to not make the microcontroller-based controls work
reliably for years and years is beyond me. Makers of microwave ovens have
managed to do so for years. I've *never* seen a microwave oven with a dead
control panel.
I have, several times.


Dozens of them.



I've never seen a microwave quit for any reason. AND if it did, i'd get
out another $69 and buy a new one.

My microwave is 23 years old, and everything still works. Would a new
one last that long?
Around 1990 my brother had the family microwave and threw it away
for because it was larger and was in the way. It was the 20 year old
Heathkit microwave I assembled around 1970. Cost about $400, or
$2000 in todays money. I had to keep up with maintenance though, fixing a couple things.

Right now my most expensive unit is a Sears GE mocrowave/turbo oven
which run about $450, and I hope it holds up. Above the stove ventilator model.
I prefer using the powerfull Panasonic 1250 watt inverter to the 900 watt GE
most of the time. I also prefer to use my little turbo oven rather than the GE
because it also works much faster. Good things come in small packages some times.

greg
 
Sylvia Else wrote:
William R. Walsh wrote:
Used that
for a while until I found that getting a new compatible relay for the
GE was impossible. I turned the whole mess over to Best Buy, who took
the dead oven back and let me pick another.

Just as well. But doesn't your jurisdiction require manufacturers to
support their products. Here in Australia if I found that a manufacturer
couldn't or wouldn't supply a replacement part for an appliance that is
only just out of warranty, I could, if I were so minded, sue them for my
loss.
If the gizmo cost less than $500, you wouldn't even have to do that, you
could just take them to the Small Claims Tribunal, & you'd probably win.

--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
---^----^---------------------------------------------------------------
 
Sjouke Burry wrote:
Sylvia Else wrote:
William R. Walsh wrote:
Used that
for a while until I found that getting a new compatible relay for the
GE was impossible. I turned the whole mess over to Best Buy, who took
the dead oven back and let me pick another.

Just as well. But doesn't your jurisdiction require manufacturers to
support their products. Here in Australia if I found that a
manufacturer couldn't or wouldn't supply a replacement part for an
appliance that is only just out of warranty, I could, if I were so
minded, sue them for my loss.

Sylvia.
Ah, but they would supply it, for a price, that is.
In the laptop world, some components cost more then a new laptop....

Ayup. LCD panels & main boards being the two standard examples.

--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
---^----^---------------------------------------------------------------
 
AZ Nomad wrote:
On Fri, 05 Jun 2009 04:22:41 +0200, Sjouke Burry <burrynulnulfour@ppllaanneett.nnll> wrote:
Sylvia Else wrote:
William R. Walsh wrote:
Used that
for a while until I found that getting a new compatible relay for the
GE was impossible. I turned the whole mess over to Best Buy, who took
the dead oven back and let me pick another.
Just as well. But doesn't your jurisdiction require manufacturers to
support their products. Here in Australia if I found that a manufacturer
couldn't or wouldn't supply a replacement part for an appliance that
is only just out of warranty, I could, if I were so minded, sue them for
my loss.

Sylvia.
Ah, but they would supply it, for a price, that is.
In the laptop world, some components cost more then a new laptop....

There's no part in a laptop that costs as much as replacing
the laptop (same model) unless perhaps you live in a place so
remote that it costs $2000 to have a screw delivered.
ROTFL! Wanna bet?

--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
---^----^---------------------------------------------------------------
 
GregS wrote:
In article <0ctd259h5ehbraj8hp8sc9jhdamhdp67p1@4ax.com>, Mark Lloyd <mlloyd@xmail.com10.invalid> wrote:
On Wed, 03 Jun 2009 08:08:34 -0500, Steve Barker
ichasetrains@hotmail.com> wrote:

Michael A. Terrell wrote:
Bob Larter wrote:
William R. Walsh wrote:
Hi!

The obvious solution to this problem is to buy laundry equipment with
conventional electro-mechanical controls. (Assuming they're still made.)
They most certainly are. It's still quite possible to buy (at least in the
US) a washer or dryer with conventional, non-microcontroller-based
controls.
Even some of these fancy-dancy front loaders are made that way:
http://greyghost.mooo.com/doingthelaundry/bigpics/newwasher.jpg (494x691,
20KB).

I've been inside it once, and the internals are what you'd expect of a
machine much older. The timer is a simple mechanical one, water level is
detected by vacuum, and while the drum motor has an electronic controller,
it looks to be well made.

How it's possible to not make the microcontroller-based controls work
reliably for years and years is beyond me. Makers of microwave ovens have
managed to do so for years. I've *never* seen a microwave oven with a dead
control panel.
I have, several times.

Dozens of them.


I've never seen a microwave quit for any reason. AND if it did, i'd get
out another $69 and buy a new one.
My microwave is 23 years old, and everything still works. Would a new
one last that long?

Around 1990 my brother had the family microwave and threw it away
for because it was larger and was in the way.
My ex threw away a huge, old, ultra-reliable uwave for pretty much the
same reason. I was /really/ pissed off that she hadn't at least asked me
if I wanted it.


--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
---^----^---------------------------------------------------------------
 
On Sat, 06 Jun 2009 02:46:47 +1000, Bob Larter <bobbylarter@gmail.com> wrote:
AZ Nomad wrote:
On Fri, 05 Jun 2009 04:22:41 +0200, Sjouke Burry <burrynulnulfour@ppllaanneett.nnll> wrote:
Sylvia Else wrote:
William R. Walsh wrote:
Used that
for a while until I found that getting a new compatible relay for the
GE was impossible. I turned the whole mess over to Best Buy, who took
the dead oven back and let me pick another.
Just as well. But doesn't your jurisdiction require manufacturers to
support their products. Here in Australia if I found that a manufacturer
couldn't or wouldn't supply a replacement part for an appliance that
is only just out of warranty, I could, if I were so minded, sue them for
my loss.

Sylvia.
Ah, but they would supply it, for a price, that is.
In the laptop world, some components cost more then a new laptop....

There's no part in a laptop that costs as much as replacing
the laptop (same model) unless perhaps you live in a place so
remote that it costs $2000 to have a screw delivered.

ROTFL! Wanna bet?
Then you should have no trouble naming some parts that cost as much as replacing
the laptop.
 
About 15 years ago I bought a discontinued made-in-the-U-S-of-A Litton
microwave. I put it aside when I moved to a condo (as the new kitchen had a
GE "vent hood" microwave that's given perfect service. But the Litton was
solidly made, and on those rare occsions when I've had to schlep a microwave
to a party or dinner, it's worked fine.

In fairness, the Litton and other American microwaves were probably
"overbuilt" -- the quality level was much higher than it had to be, even for
a product intended to last 20 years or more. The quality of the non-American
GE appears to be "about right".
 
With respect to good customer service...

Last year I bought a really nice GE (ie, Thomson) DECT 6.0 telephone system.
(It works very well, and is easy to use, quite unlike a Uniden unit I'd
bought and returned. It's unusual to see a product where someone has
actually paid attention to the shape, size, layout, and grouping of the
controls.)

One of the cordless handset batteries was defective. GE would not simply
replace the battery -- I was supposed to return the entire unit! When I
asked to simply purchase the battery, I learned it cost around $20 (that's
for two AAA NiMH cells), and wasn't in stock anyway!

Circuit City treated me well, swapping out the bad battery. Of course,
Circuit City was then obliged to return a complete "defective" unit, which
is not the way things are supposed to work!
 
On Sat, 06 Jun 2009 02:46:16 +1000, Bob Larter <bobbylarter@gmail.com>
wrote:

Ayup. LCD panels & main boards being the two standard examples.
I beg to differ. If you buy replacement panels from the manufacturer,
then one can easily pay as much as the laptop (for low end models
only). However, if you purchase them from numerous vendors on the web
or on eBay, the prices are typically $60-$200 depending on size,
new/used, and oddity. I've repaired many broken LCD displays this way
with few difficulties beyond ordering the wrong panel and misplacing
the screws. Same with the even cheaper LCD inverters, which are a
more common problem. Depending on difficulty, I usually add 1-2 hours
labour at $75/hr onto the bill with the panel and parts at cost.
Unless the laptop is junk, it's still economical to repair laptops.
(Note: I can't say the same for fixing failed BGA chips on laptop
motherboards).

I think what you're referring to is the relative cost of building a
computer from replacement components versus buying a package. For
entertainment, I sometimes add up the prices of *ALL* the replacement
boards, case parts, modules, and pieces that comprise a machine. I
haven't done this for perhaps 8 years, but last time I checked, I
could build an Apple G3 laptop for only 10 times the cost of a new G3
laptop. PC's aren't much better, where I vaguely recall an HP
something laptop parts collection also costing 10 times the
replacement parts cost (not including assembly and repair labour).

Long ago, I worked for a radio manufactory. We sold a $0.50
transistor for about $5.00. Most of the added cost was picking,
boxing, shipping, insurance, handling, billing, etc. I once
calculated that the cost of shipping an empty box (no contents) was
about $75. It's probably higher today. I convinced sales to only
sell small transistors in lots of 25 pieces. The delivered price was
the same as a single piece price, $5.00. Later, we were selling 100
piece parts kits to the dealers for not much more. In other words,
the parts were worthless, but the overhead is where the money was
hidden. A new LCD panel from Dell, might be worth only $150, but cost
perhaps $400 because of handing, stocking, flooring, inventory,
packaging, executive compensation package, etc.


--
Jeff Liebermann jeffl@cruzio.com
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558
 
On Fri, 5 Jun 2009 10:38:51 -0700, William Sommerwerck <grizzledgeezer@comcast.net> wrote:
With respect to good customer service...

Last year I bought a really nice GE (ie, Thomson) DECT 6.0 telephone system.
(It works very well, and is easy to use, quite unlike a Uniden unit I'd
bought and returned. It's unusual to see a product where someone has
actually paid attention to the shape, size, layout, and grouping of the
controls.)

One of the cordless handset batteries was defective. GE would not simply
replace the battery -- I was supposed to return the entire unit! When I
asked to simply purchase the battery, I learned it cost around $20 (that's
for two AAA NiMH cells), and wasn't in stock anyway!

Circuit City treated me well, swapping out the bad battery. Of course,
Circuit City was then obliged to return a complete "defective" unit, which
is not the way things are supposed to work!

no wonder they're out of business.
 
Hi!

Yes, and maybe the real problem was that the price asked
for the replacement part would make the repair uneconomic.
When I called GE Appliances, the people I spoke to were professional
and courteous. They really tried to help. I cannot fault them. A
control panel was the smallest part of the assembly available. Daewoo
built the oven for them, so this doesn't come as a terrible surprise.

I never did think to ask about a slight extension of the warranty, a
pro-rated repair or even something where GE might pay for the part and
I'd pay for the repair (which means "do it myself").

Having struck out with GE, I tried to see if I could find a source for
the G5G-1A relay. I didn't even get that done, so finally I turned to
OMRON themselves. Proving that I'm something of an eternal optimist, I
felt they would send/sell me *one* piece as a gesture of goodwill
toward a potential customer.

That they would not do. To top it off, by the time I got the person
who could make that decision, they were exceptionally rude and
absolutely unwilling to do anything.

But you know what? That's fine. Next time someone comes up to me and
says "oh golly, I'm designing this thing that will be mass produced
and uses a relay" I will think for a bit, smile and say "whatever you
do, don't buy the parts from OMRON". Two can play that game! :)

In the end, I made my case to my mother, dealt with Best Buy (who were
excellent about the whole thing!) and purchased the oven I felt she
should have bought to start with. I would have considered a
workaround, but I was tired of the whole thing and never liked that
oven anyway.

William
 
On Fri, 05 Jun 2009 11:48:02 -0700, Jeff Liebermann <jeffl@cruzio.com> wrote:
I think what you're referring to is the relative cost of building a
computer from replacement components versus buying a package. For
entertainment, I sometimes add up the prices of *ALL* the replacement
If you aren't restricting yourself to buying manufacteror replacement
parts, the cost of repairing a computer isn't prohibitive at all.

HP might want $500 for a motherboard replacement, but that doesn't mean that
the microatx MB can't be replaced with a non-HP board, probably of far
high quality, for $50.

If you tally up the parts that make up a computer, the total cost is about what
PC sellers charge. Only difference is that their bulk buying savings means
that they can basically toss in the OS for free. Of course, it isn't easy
finding those crappy $8 power supplies that make their way into most PCs. I
always seem to use power supplies that cost about $40 and unlike the crappy $8
ones, they won't have their fan fail in a few years, or run a 5% chance of
blowing up and taking out everything they power.
 
Circuit City treated me well, swapping out the bad battery.
Of course, Circuit City was then obliged to return a complete
"defective" unit, which is not the way things are supposed to work!

No wonder they're out of business.
Circuit City is out of business for more-significant reasons than having to
pick up after a manufacturer's mess.
 
On Fri, 5 Jun 2009 12:53:25 -0700, William Sommerwerck <grizzledgeezer@comcast.net> wrote:
Circuit City treated me well, swapping out the bad battery.
Of course, Circuit City was then obliged to return a complete
"defective" unit, which is not the way things are supposed to work!

No wonder they're out of business.

Circuit City is out of business for more-significant reasons than having to
pick up after a manufacturer's mess.
They're out of business because their staff was incompetant at every level
of the organization. That a low level stock jock thought it reasonable
to return a phone as defective in order to swap out a battery was
just an indication. The clerk was incompetant. The manager who trained
him was incompetant. The regional management and HR who put that manager in
his position were incompetant. etc.
 
Circuit City treated me well, swapping out the bad battery.
Of course, Circuit City was then obliged to return a complete
"defective" unit, which is not the way things are supposed to
work!

No wonder they're out of business.

Circuit City is out of business for more-significant reasons than having
to pick up after a manufacturer's mess.

They're out of business because their staff was incompetant at every
level of the organization. That a low level stock jock thought it
reasonable
to return a phone as defective in order to swap out a battery was just
an indication. The clerk was incompetant. The manager who trained
him was incompetant. The regional management and HR who put that
manager in his position were incompetant. etc.
Although Circuit City had really lousy salespeople (because it fired
everyone and replaced them with lower-paid people), in this particular case
it was MANAGER who swapped out the battery. The unit had been purchased just
a few days previously, and I had the right to return it for any reason,
anyhow. He was trying to help a customer, and I was grateful. He "did the
right thing".
 
"William R. Walsh" wrote:
Having struck out with GE, I tried to see if I could find a source for
the G5G-1A relay. I didn't even get that done, so finally I turned to
OMRON themselves. Proving that I'm something of an eternal optimist, I
felt they would send/sell me *one* piece as a gesture of goodwill
toward a potential customer.

<http://parts.digikey.com/1/parts/1414537-relay-pwr-spst-no-16a-24vdc-g5g-1a-psdc24.html>


--
You can't have a sense of humor, if you have no sense!
 

Welcome to EDABoard.com

Sponsor

Back
Top