K
Koenig
Guest
On Tue, 8 Jun 2004 05:11:21 +1000, "Rod Speed" <rod_speed@yahoo.com>
wrote:
up trying to secure a part.
to carry out that customers request on behalf ot he service agent -
its inappropriate and not his place to be asking. Repair details are
directed through the qualified service agent, not the general public.
was until he was able to take the unit away for inspection.
--
Trev
"I took the liberty of fertilising your caviar"
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wrote:
Well, what was he doing? His original post talked about him ringingNo. There is no way on earth a member of the public can ring
up a service department and basically say "I have my TV in this
repair shop, can you send over this part". Not gonna happen.
Pity that aint what he was trying to do.
up trying to secure a part.
Yes, I agree, but again it comes back to there is no way LG are goingHe tried to ring up the service department and reserve a part,
To be supplied to the service agent. Because he wanted to
minimise the time he wouldnt have the TV, because it was
only a relatively minor fault that didnt prevent the $9K TV
from being used. Perfectly reasonable only allow the TV to
be taken away when they actually had the part to replace.
to carry out that customers request on behalf ot he service agent -
its inappropriate and not his place to be asking. Repair details are
directed through the qualified service agent, not the general public.
Still futile.and he also tried to open repeated dialogues with the GM.
Only after being ignored by rest of the operation.
Considering the service agent wouldn't have a clue what the real faultHe is a bit short tempered with his requests.
You dont know that. It is perfectly reasonable with a $9K TV
that has a minor problem that doesnt prevent it being used
to only allow the service agent to take it away when they
have the part at their place to minimise the time its away.
was until he was able to take the unit away for inspection.
--
Trev
"I took the liberty of fertilising your caviar"
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