Dick Smith Set Top Box $148

[quietguy]

It seems there are variations in store procedures - I have returned..

1x answering machine - I didn;t like the voice quality
1x PCI card - didn't work in my Mac - they were not sure so told me to take it
home and try it.
1x Fax machine (for a friend) she found it cheaper elsewhere
1x LCD monitor - they offered a refund but I chose an exchange unit instead.

I cant fault em, but YEMDFM

David

The Family wrote:

Phil, you're twisting things mate.

I don't buy loads of stuff, use it then return it.

DSE has never, and will never, refused to sell me anything.

My issue is with its so-called no hassles 7-day returns policy.

I have, in fact, bought three items from DSE over the past that I have
returned due to performance issues. One item was worth about $120, the
second $195 and the third about $350. Each item was purchased from a
different store. The staff don't know me at any of those stores.

The greater the value of the item, the more hassles I encountered getting a
refund. For the $350 item, they had to get the manager who then made a
phone call. He then offered me DSE vouchers rather than cash. He
eventually agreed to a cash refund (I paid cash in the first place) but this
took persistence.

Please explain why you reckon DSE will refuse to sell to me.

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31d49mF38f93fU1@individual.net...

"Michael"
"Phil Allison"
"The Family"

No hassling? I've had considerable hassles returning some items to
DSE
within the first 7 days. The bigger the value of the the goods, the
bigger the hassle.



** When you make a habit of *changing your mind* like this they have
to
right to refuse to sell you anything.

It is not a play and return policy.

Cant you read English?


** The one with that problem is YOU !!!!


He hasnt been refused the right to PURCHASE,


** That he may well be soon was my point.



they are refusing to return
PURCHASED goods



** Errrrr - it is not a play and return policy.

The OP indicated he REGULARLY returns even high priced items under their 7
day "satisfaction" policy.

That is enough to get you banned from a store.




........... Phil

 

[Phil Allison]

"The Family"

Phil, you're twisting things mate.

** I just read what you wrote - didn't you mean it ???

I don't buy loads of stuff, use it then return it.

" I've had considerable hassles returning some items to
DSE within the first 7 days. The bigger the value of the the goods, the
bigger the hassle. "


** The above is a pretty damn clear indication that you do it regularly.

DSE has never, and will never, refused to sell me anything.

** They can refuse anyone they like - and give you no reason.

My issue is with its so-called no hassles 7-day returns policy.

I have, in fact, bought three items from DSE over the past that I have
returned due to performance issues.

** Then it seems quite irrelevant to the 7 day return policy.

Did the items not work as advertised ??????

One item was worth about $120, the
second $195 and the third about $350. Each item was purchased from a
different store. The staff don't know me at any of those stores.

** Wise of you to spread the damage to your reputation around.

The greater the value of the item, the more hassles I encountered getting
a
refund. For the $350 item, they had to get the manager who then made a
phone call. He then offered me DSE vouchers rather than cash. He
eventually agreed to a cash refund (I paid cash in the first place) but
this
took persistence.

** A completely detail free story like this is *not worth posting*.

Please explain why you reckon DSE will refuse to sell to me.

** I did that already :

" When you make a habit of *changing your mind* like this they have to
right to refuse to sell you anything.

It is not a play and return policy. "




............... Phil

 

[Phil Allison]

"quietguy"

My experience has been quite different - my money cheerfully refunded -
pleasant people.

** The story we are getting from " The Family " is a snow job.


BTW Does "The Family" = "La Cosa Nostra" ??????




.............. Phil

 

[Scott Howard]

In aus.comms Phil Allison <philallison@tpg.com.au> wrote:

It is not a play and return policy.

Actually, I'd say it is.

From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it - with
the only "catch" being the usual one of having to return it in a saleable
condition. Sounds like play and return to me...

Scott

 

[Phil Allison]

"Scott Howard"
Phil Allison

It is not a play and return policy.

Actually, I'd say it is.

** Then you are an imbecile.

From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it - with
the only "catch" being the usual one of having to return it in a saleable
condition. Sounds like play and return to me...

** What "sounds" to you is a comment on you.

Any customer abusing that policy ( ie buying with the intention of
returning ) is soon told what they can do.





.............. Phil

 

[Phil Allison]

"The Family" = top posting loopy

Phil, old buddy old pal,

** Is that one of those scary Mafia lines ????

What's your problem?

** Ohhh - that one definitely is .......

Get that monkey off your back for a start.

** That ugly ape's head you're wearing looks fake .......

Then perhaps take a course in English comprehension.

** Que ????

(I mean everything I say and I don't twist other people's posts).

** Problem is, no-one else knows what you mean - and I just bet that is
how you want it.

In short, GET A LIFE, buddy.

** Do you think I might have upset "La Cosa Nostra" ???




............. Phil

 

[The Family]

Phil, old buddy old pal,

What's your problem? Get that monkey off your back for a start.

Then perhaps take a course in English comprehension.

(I mean everything I say and I don't twist other people's posts).

In short, GET A LIFE, buddy.


"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31ds8sF37d8n4U1@individual.net...

"The Family"
Phil, you're twisting things mate.


** I just read what you wrote - didn't you mean it ???

I don't buy loads of stuff, use it then return it.


" I've had considerable hassles returning some items to
DSE within the first 7 days. The bigger the value of the the goods, the
bigger the hassle. "


** The above is a pretty damn clear indication that you do it regularly.


DSE has never, and will never, refused to sell me anything.



** They can refuse anyone they like - and give you no reason.


My issue is with its so-called no hassles 7-day returns policy.

I have, in fact, bought three items from DSE over the past that I have
returned due to performance issues.


** Then it seems quite irrelevant to the 7 day return policy.

Did the items not work as advertised ??????


One item was worth about $120, the
second $195 and the third about $350. Each item was purchased from a
different store. The staff don't know me at any of those stores.



** Wise of you to spread the damage to your reputation around.


The greater the value of the item, the more hassles I encountered
getting
a
refund. For the $350 item, they had to get the manager who then made a
phone call. He then offered me DSE vouchers rather than cash. He
eventually agreed to a cash refund (I paid cash in the first place) but
this
took persistence.


** A completely detail free story like this is *not worth posting*.


Please explain why you reckon DSE will refuse to sell to me.


** I did that already :

" When you make a habit of *changing your mind* like this they have to
right to refuse to sell you anything.

It is not a play and return policy. "




.............. Phil

 

[The Family]

Sean,

My advice is to ignore the convoluted idea-twisting that Mr Allison
practices.
Dunno why he wastes sensible people's time. Gets his rocks off by being a
serial pest I guess.
He probably has too much spare time - like unemployed?


"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31dv68F39rbkkU1@individual.net...

"Scott Howard"
Phil Allison

It is not a play and return policy.

Actually, I'd say it is.


** Then you are an imbecile.



From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change
of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all
instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it -
with
the only "catch" being the usual one of having to return it in a
saleable
condition. Sounds like play and return to me...



** What "sounds" to you is a comment on you.

Any customer abusing that policy ( ie buying with the intention of
returning ) is soon told what they can do.





.............. Phil

 

[Phil Allison]

"The Family" = sounds scary

Sean, = who is Sean ??


My advice is to ignore the convoluted idea-twisting that Mr Allison
practices.

** Right - so adopt the rigid ideas of a fascist instead.



............. Phil

"Scott Howard"
Phil Allison

It is not a play and return policy.

Actually, I'd say it is.


** Then you are an imbecile.



From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change
of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all
instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it -
with
the only "catch" being the usual one of having to return it in a
saleable
condition. Sounds like play and return to me...



** What "sounds" to you is a comment on you.

Any customer abusing that policy ( ie buying with the intention of
returning ) is soon told what they can do.



.............. Phil

 

[Martin]

"The Family" <someone@somewhere.com> wrote in message
news:41b1cbdb$1@duster.adelaide.on.net...

Sean,

My advice is to ignore the convoluted idea-twisting that Mr Allison
practices.
Dunno why he wastes sensible people's time. Gets his rocks off by being a
serial pest I guess.
He probably has too much spare time - like unemployed?

You have to forgive Aunty Phil - he hasn't been the same since they botched
his sex change operation and gave him a labotomy instead, that and his long
running love affair with the Speedster has really taken a toll on his soft,
mushy brain. The drugs and years of electro-therapy have just made it
worse....

Of course, it could also be the fact that they haven't managed to surgically
remove his hand from his dick yet....



Now, anti-phil flame suit on...

 

[Michael]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31d49mF38f93fU1@individual.net...

** Errrrr - it is not a play and return policy.

The OP indicated he REGULARLY returns even high priced items under their 7
day "satisfaction" policy.

That is enough to get you banned from a store.

Nope.
They SELL you the goods with that policy, they HAVE to enforce it.

........... Phil

 

[Michael]

" I've had considerable hassles returning some items to
DSE within the first 7 days. The bigger the value of the the goods, the
bigger the hassle. "

** The above is a pretty damn clear indication that you do it regularly.

No it isnt, turd-burglar.

"SOME items" - that might be as little as TWO items

My issue is with its so-called no hassles 7-day returns policy.

I have, in fact, bought three items from DSE over the past that I have
returned due to performance issues.

** Then it seems quite irrelevant to the 7 day return policy.

Why, dickhead?
Their seven day policy is NO QUESTIONS asked

Did the items not work as advertised ??????

The seven-day-return policy IS IN ADDITION TO HIS STATUTORY RIGHTS, dickhead

One item was worth about $120, the
second $195 and the third about $350. Each item was purchased from a
different store. The staff don't know me at any of those stores.

** Wise of you to spread the damage to your reputation around.

Do you think some 14-year-and-9-months pissy 'sales staff' being paid $13
per hour cares???

 

[Michael]

Phil, are you a dodgy DSE owner who says "7 days return no questions asks",
and then tries the scams set out below by DSE?




"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31e0rlF3be7jpU1@individual.net...

"The Family" = top posting loopy

Phil, old buddy old pal,


** Is that one of those scary Mafia lines ????


What's your problem?


** Ohhh - that one definitely is .......


Get that monkey off your back for a start.


** That ugly ape's head you're wearing looks fake .......



Then perhaps take a course in English comprehension.


** Que ????


(I mean everything I say and I don't twist other people's posts).


** Problem is, no-one else knows what you mean - and I just bet that
is
how you want it.


In short, GET A LIFE, buddy.



** Do you think I might have upset "La Cosa Nostra" ???




............ Phil

 

[Michael]

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31dv68F39rbkkU1@individual.net...

"Scott Howard"
Phil Allison

It is not a play and return policy.

Actually, I'd say it is.


** Then you are an imbecile.



From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change
of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all
instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it -
with
the only "catch" being the usual one of having to return it in a
saleable
condition. Sounds like play and return to me...



** What "sounds" to you is a comment on you.

Any customer abusing that policy ( ie buying with the intention of
returning ) is soon told what they can do.

Yep. Definately a DSE shill

 

[Michael]

DSE shill, i think

"The Family" <someone@somewhere.com> wrote in message
news:41b1cbdb$1@duster.adelaide.on.net...

Sean,

My advice is to ignore the convoluted idea-twisting that Mr Allison
practices.
Dunno why he wastes sensible people's time. Gets his rocks off by being a
serial pest I guess.
He probably has too much spare time - like unemployed?


"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31dv68F39rbkkU1@individual.net...

"Scott Howard"
Phil Allison

It is not a play and return policy.

Actually, I'd say it is.


** Then you are an imbecile.



From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change
of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all
instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it -
with
the only "catch" being the usual one of having to return it in a
saleable
condition. Sounds like play and return to me...



** What "sounds" to you is a comment on you.

Any customer abusing that policy ( ie buying with the intention of
returning ) is soon told what they can do.





.............. Phil

 

[Franc Zabkar]

On 4 Dec 2004 13:57:17 GMT, Scott Howard <scott@hunterlink.net.au> put
finger to keyboard and composed:

In aus.comms Phil Allison <philallison@tpg.com.au> wrote:
It is not a play and return policy.

Actually, I'd say it is.

From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it - with
the only "catch" being the usual one of having to return it in a saleable
condition. Sounds like play and return to me...

Scott

Agreed.

Read the back of your receipt for confirmation:

=====================================================================
14 DAY MONEY BACK SATISFACTION GUARANTEE, NO QUESTIONS ASKED.

Proof of purchase required for any purchase, with the exception of any
Tandy or Dick Smith Electronics branded product.

The only exception to this will be:
*Software titles *Contracted mobile phones and prepaid communications
solutions (ie Epay).
=====================================================================

It seems to me that this policy is excessively generous and open to
abuse. What's to stop someone buying an expensive plasma TV just for
the World Cup or Olympic Games, for example, and then returning it
when the event is over, and before it hits his credit card?


- Franc Zabkar
--
Please remove one 's' from my address when replying by email.

 

[Rod Speed]

Michael <michael@yahoo.com> wrote in message
news:7Aysd.59575$K7.32814@news-server.bigpond.net.au...

DSE shill, i think

'think' again. Phyllis could never get a job anywhere, ever.

It got the bums rush out of fixing toasters decades ago now.

"The Family" <someone@somewhere.com> wrote in message
news:41b1cbdb$1@duster.adelaide.on.net...
Sean,

My advice is to ignore the convoluted idea-twisting that Mr Allison
practices.
Dunno why he wastes sensible people's time. Gets his rocks off by being a
serial pest I guess.
He probably has too much spare time - like unemployed?


"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31dv68F39rbkkU1@individual.net...

"Scott Howard"
Phil Allison

It is not a play and return policy.

Actually, I'd say it is.


** Then you are an imbecile.



From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change
of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all
instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it -
with
the only "catch" being the usual one of having to return it in a
saleable
condition. Sounds like play and return to me...



** What "sounds" to you is a comment on you.

Any customer abusing that policy ( ie buying with the intention of
returning ) is soon told what they can do.





.............. Phil

 

[Rod Speed]

"Michael" <michael@yahoo.com> wrote in message
news:5Aysd.59574$K7.42534@news-server.bigpond.net.au...

"Phil Allison" <philallison@tpg.com.au> wrote in message
news:31dv68F39rbkkU1@individual.net...

"Scott Howard"
Phil Allison

It is not a play and return policy.

Actually, I'd say it is.


** Then you are an imbecile.



From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change
of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all
instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it -
with
the only "catch" being the usual one of having to return it in a
saleable
condition. Sounds like play and return to me...



** What "sounds" to you is a comment on you.

Any customer abusing that policy ( ie buying with the intention of
returning ) is soon told what they can do.

Yep. Definately a DSE shill

Fraid not. Just a terminal completely unemployable fuckwit.

 

[Rod Speed]

"Franc Zabkar" <fzabkar@optussnet.com.au> wrote in message
news:c0e5r0lhd0kle2euj95h7fhtr8nsn0bdqq@4ax.com...

On 4 Dec 2004 13:57:17 GMT, Scott Howard <scott@hunterlink.net.au> put
finger to keyboard and composed:

In aus.comms Phil Allison <philallison@tpg.com.au> wrote:
It is not a play and return policy.

Actually, I'd say it is.

From their website :
-----------------------------------------
Warranty, Refund and Exchange
Shop with confidence with our 14 Day money back guarantee. For "Change of
Mind" purchases, goods can only be accepted for refund or exchange in
unmarked, original condition and packaging, complete with all instruction
books, accessories etc.
-----------------------------------------

So if you play with it and change your mind, then you can return it - with
the only "catch" being the usual one of having to return it in a saleable
condition. Sounds like play and return to me...

Scott

Agreed.

Read the back of your receipt for confirmation:

=====================================================================
14 DAY MONEY BACK SATISFACTION GUARANTEE, NO QUESTIONS ASKED.

Proof of purchase required for any purchase, with the exception of any
Tandy or Dick Smith Electronics branded product.

The only exception to this will be:
*Software titles *Contracted mobile phones and prepaid communications
solutions (ie Epay).
=====================================================================

It seems to me that this policy is excessively generous and open to
abuse. What's to stop someone buying an expensive plasma TV just for
the World Cup or Olympic Games, for example, and then returning it
when the event is over, and before it hits his credit card?

Nothing. Thats the risk they take, stupid.

They aint alone either, Woolys has the same thing,
so does Kmart and quite a few others as well.

 

[Michael]

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:31futbF3aj9llU1@individual.net...

Michael <michael@yahoo.com> wrote in message
news:7Aysd.59575$K7.32814@news-server.bigpond.net.au...

DSE shill, i think

'think' again. Phyllis could never get a job anywhere, ever.

It got the bums rush out of fixing toasters decades ago now.

Its a bit hard to tell the diff b/w a DSE shill and someone permanently
unemployable, but youve done well, mr speed