R
Rudolf
Guest
Hi, all
Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the printer to
work reliable. Would print one page and the "document failed to print".
Comms to PC is completely broken. I will not go into too much details, but
HP software sucks big time.
Tried obvious things -- new drivers, formware update, etc. At some stage
playing with drivers, wonderful HP software killed all printing support to
the point I had to re-install Windows. Nothing helps.
Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at all.
Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys! (this is not a racial remark, but rather the way of
describing HP technical support level of confidence).
After almost 4 weeks of frustratuion I finally managed to get authorisation
to return the unit for a refund. Gave it back yesterday and money should
arrive in about a week or so.
Got myself a similar functionality Samsung and it actually works.
Anyway, think twice before getting an HP. If it works, you are in luck. If
it does not you are on your own.
Hope it will save someone lots of time.
Regards,
Rudolf
Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the printer to
work reliable. Would print one page and the "document failed to print".
Comms to PC is completely broken. I will not go into too much details, but
HP software sucks big time.
Tried obvious things -- new drivers, formware update, etc. At some stage
playing with drivers, wonderful HP software killed all printing support to
the point I had to re-install Windows. Nothing helps.
Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at all.
Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys! (this is not a racial remark, but rather the way of
describing HP technical support level of confidence).
After almost 4 weeks of frustratuion I finally managed to get authorisation
to return the unit for a refund. Gave it back yesterday and money should
arrive in about a week or so.
Got myself a similar functionality Samsung and it actually works.
Anyway, think twice before getting an HP. If it works, you are in luck. If
it does not you are on your own.
Hope it will save someone lots of time.
Regards,
Rudolf