Stay away from HP stuff

On 2006-05-07, The Real Andy <will_get_back_to_you_on_This@b.c> wrote:

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))

That would exlude just about every piece of hardware manufactured
these days.
not if you include monitors keyboards mice and disc/disk drives (most of which
will function at-least acceptably without special drivers)

I recently saw a announcement that a major player in
the wi-fi game had released open source drivers..

printers with ethernet connections are often good too.

Bye.
Jasen
 
The Real Andy <will_get_back_to_you_on_This@b.c> wrote in
news:36gr52hce0nvhph9v9cbgttctbkei1jibh@4ax.com:
Later on my dad scored one of the built microbee's with basic. Twas
awesome!
On eof the best bits about them was that they had proper
keyboards!

GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)
 
How many HP Officejet 5110 are out there working flawlessly ?
"TPr" <Jnr@iinet.net.au> wrote in message
news:445da7e0$0$3294$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
As a HP technician, I can tell you you're just unlucky, perhaps this one
was
just a lemon. There are thousands out there working flawlessly day in day
out. With the most common problem comming from people, as usual, feeding
paper with wet liquid paper thru the scanner, and wondering why everything
thereafter scanned has black lines down the copy.

If you were in perth, id of been happy to take a look at it for you,
outside
of business hours, at no cost.

"Rudolf" <xyz@xyz.com> wrote in message
news:445a9c4e$1_1@news.iprimus.com.au...
| Hi, all
|
| Just a bit of warning.
| I used to think HP was good, until recently. Bought myself all-on-one
| LaserJet 3050. Well, given all my experience I could not get the printer
to
| work reliable. Would print one page and the "document failed to print".
| Comms to PC is completely broken. I will not go into too much details,
but
| HP software sucks big time.
| Tried obvious things -- new drivers, formware update, etc. At some stage
| playing with drivers, wonderful HP software killed all printing support
to
| the point I had to re-install Windows. Nothing helps.
|
| Anyway, tried to talk to HP and here is where fun began. ALL HP
technical
| support is in India. I mean ALL of it. Nobody in Australia at all. Only
| people who do hardware repair and they are not involved in software at
all.
| Bad quality of phone line and wonderful Indian accent you can barely
| understand and no authority to decide on anything. Nothing but a bunch
of
| trained monkeys! (this is not a racial remark, but rather the way of
| describing HP technical support level of confidence).
| After almost 4 weeks of frustratuion I finally managed to get
authorisation
| to return the unit for a refund. Gave it back yesterday and money should
| arrive in about a week or so.
|
| Got myself a similar functionality Samsung and it actually works.
|
| Anyway, think twice before getting an HP. If it works, you are in luck.
If
| it does not you are on your own.
|
| Hope it will save someone lots of time.
| Regards,
| Rudolf
|
|
 
Rudolf wrote:
Hi, all

Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the
printer to work reliable.
Why, would it print poor grammar ?

geoff
 
"Jasen Betts" <jasen@free.net.nz> wrote in message
news:137a.445c3f29.60452@clunker.homenet...
I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))
Almost everything in fact.

MrT.
 
On Sun, 07 May 2006 11:33:07 -0000, Jasen Betts <jasen@free.net.nz>
wrote:

On 2006-05-07, The Real Andy <will_get_back_to_you_on_This@b.c> wrote:

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))

That would exlude just about every piece of hardware manufactured
these days.

not if you include monitors keyboards mice and disc/disk drives (most of which
will function at-least acceptably without special drivers)
I would strip that to mice and keyboards and dd's. But these days even
those use custom drivers, and yes, the drivers that ship with windows
are typically written by the manufacturers.

I recently saw a announcement that a major player in
the wi-fi game had released open source drivers..
And?

printers with ethernet connections are often good too.
printers with ethernet connections still use drivers written by the
manufacturers.
 
On 2006-05-08, The Real Andy <will_get_back_to_you_on_This@b.c> wrote:
On Sun, 07 May 2006 11:33:07 -0000, Jasen Betts <jasen@free.net.nz
wrote:

On 2006-05-07, The Real Andy <will_get_back_to_you_on_This@b.c> wrote:

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))

That would exlude just about every piece of hardware manufactured
these days.

not if you include monitors keyboards mice and disc/disk drives (most of which
will function at-least acceptably without special drivers)

I would strip that to mice and keyboards and dd's. But these days even
those use custom drivers, and yes, the drivers that ship with windows
are typically written by the manufacturers.
the custom drivers for mice and keyboards don't generally enable new hardware
features just provide software that does stuff when a certain extra button is
pressed... the regular generic drivers I use here can already sense extra
buttons (where they use the regular protocol) and the user interface can be
configured do any extra stuff I could want...

I recently saw a announcement that a major player in
the wi-fi game had released open source drivers..

And?
one less field whare proprietary drivers will be needed...

printers with ethernet connections are often good too.

printers with ethernet connections still use drivers written by the
manufacturers.
often that's not needed. many listen on IP port 515 and use the standard
print protocol. if the printer understands PCL or Postscript (or some other
standard data format) there's no need for proprietry drivers.

Bye.
Jasen
 
I use HP for everything, never once had a problem.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....
1. Do not mix professional and consumer grade products. Consumer grade is
MUCH WORSE!


I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.
2. I am not complaining about a faulty printer. If that was the case, HP
would replace/repair it and I would not complain. Things do break doewn.
However I am complaining about poor written software, HP unwilling to help
customer and incompetence of support stuff. Having brand new printer not
working and manufacturer not being able to do anything for weeks is
unacceptable! It took over a month before I got a refund (and a lot of time
spent on phone with HP support in India). Now I have cheaper Samsung and it
actually works, so I am happy.
I just know that if I or any of my customer will have problem with HP gear,
HP is very uncooperative and customer service is virtually non-existent.

Rudolf
 
"TPr" <Jnr@iinet.net.au> wrote in message
news:445da7e0$0$3294$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
As a HP technician, I can tell you you're just unlucky, perhaps this one
was
just a lemon. There are thousands out there working flawlessly day in day
out. With the most common problem comming from people, as usual, feeding
paper with wet liquid paper thru the scanner, and wondering why everything
thereafter scanned has black lines down the copy.

If you were in perth, id of been happy to take a look at it for you,
outside
of business hours, at no cost.
I repeteadly offered HP "tech support" to take printer and my PC to their
repair center. The standard answer was -- they will not be able to deal with
software/drivers issues. I've been told that they can not even upgrade
firmware on printer (which I find quite bizzare). I offered it number of
times and got same responce.

Rudolf
 
On Wed, 17 May 2006 16:39:48 +1000, "Rudolf" <xyz@xyz.com> wrote:

I use HP for everything, never once had a problem.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....


1. Do not mix professional and consumer grade products. Consumer grade is
MUCH WORSE!
We use both. When you have a few 1000 printers, consumer crap makes a
big difference to your capex.

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.
2. I am not complaining about a faulty printer. If that was the case, HP
would replace/repair it and I would not complain. Things do break doewn.
However I am complaining about poor written software, HP unwilling to help
customer and incompetence of support stuff. Having brand new printer not
working and manufacturer not being able to do anything for weeks is
unacceptable! It took over a month before I got a refund (and a lot of time
spent on phone with HP support in India). Now I have cheaper Samsung and it
actually works, so I am happy.
I would bet if you had a problem with your Samsung the support would
be no better than HP.

I just know that if I or any of my customer will have problem with HP gear,
HP is very uncooperative and customer service is virtually non-existent.

Rudolf
 
On Wed, 17 May 2006 16:39:48 +1000, "Rudolf" <xyz@xyz.com> wrote:

I use HP for everything, never once had a problem.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....


1. Do not mix professional and consumer grade products. Consumer grade is
MUCH WORSE!


I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.
2. I am not complaining about a faulty printer. If that was the case, HP
would replace/repair it and I would not complain. Things do break doewn.
However I am complaining about poor written software, HP unwilling to help
customer and incompetence of support stuff. Having brand new printer not
working and manufacturer not being able to do anything for weeks is
unacceptable! It took over a month before I got a refund (and a lot of time
spent on phone with HP support in India). Now I have cheaper Samsung and it
actually works, so I am happy.
I just know that if I or any of my customer will have problem with HP gear,
HP is very uncooperative and customer service is virtually non-existent.

Rudolf

I have found HP's support (especially phone support) to be better than
any other large IT supplier. I have had trouble at times getting the
same from Acer before but I know people who swear by them. As for
poorly written things, their printed literature (HP's) can be a little
on the pathetic side sometimes.
 
I would bet if you had a problem with your Samsung the support would
be no better than HP.

Actually, I called Samsung for "pre-sales support" (I needed to sort out few
things not mentioned on web site).
I got to someone who can actually speak Engslish and they made sense.

But product works and I am hapy.

Rudolf
 
On 2006-05-17, Rudolf <xyz@xyz.com> wrote:
"TPr" <Jnr@iinet.net.au> wrote in message
news:445da7e0$0$3294$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
As a HP technician, I can tell you you're just unlucky, perhaps this one
was
just a lemon. There are thousands out there working flawlessly day in day
out. With the most common problem comming from people, as usual, feeding
paper with wet liquid paper thru the scanner, and wondering why everything
thereafter scanned has black lines down the copy.

If you were in perth, id of been happy to take a look at it for you,
outside
of business hours, at no cost.

I repeteadly offered HP "tech support" to take printer and my PC to their
repair center. The standard answer was -- they will not be able to deal with
software/drivers issues. I've been told that they can not even upgrade
firmware on printer (which I find quite bizzare). I offered it number of
times and got same responce.
many low-end HPs don't store significant firmware and have only a mask-rom
bootloader.

the "firmware" is sent from the PC before printing can commence
--

Bye.
Jasen
 
This is a more complex all-in-one laser printer/fax/scanner/copier. It has
to have some sort of intelligence.

BTW, uploading latest firmware did not help anyway.

Rudolf

"Jasen Betts" <jasen@free.net.nz> wrote in message
news:2a46.446c292f.6e4d2@clunker.homenet...
On 2006-05-17, Rudolf <xyz@xyz.com> wrote:

"TPr" <Jnr@iinet.net.au> wrote in message
news:445da7e0$0$3294$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
As a HP technician, I can tell you you're just unlucky, perhaps this one
was
just a lemon. There are thousands out there working flawlessly day in
day
out. With the most common problem comming from people, as usual, feeding
paper with wet liquid paper thru the scanner, and wondering why
everything
thereafter scanned has black lines down the copy.

If you were in perth, id of been happy to take a look at it for you,
outside
of business hours, at no cost.

I repeteadly offered HP "tech support" to take printer and my PC to their
repair center. The standard answer was -- they will not be able to deal
with
software/drivers issues. I've been told that they can not even upgrade
firmware on printer (which I find quite bizzare). I offered it number of
times and got same responce.

many low-end HPs don't store significant firmware and have only a mask-rom
bootloader.

the "firmware" is sent from the PC before printing can commence
--

Bye.
Jasen
 

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