Stay away from HP stuff

[Rudolf]

Hi, all

Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the printer to
work reliable. Would print one page and the "document failed to print".
Comms to PC is completely broken. I will not go into too much details, but
HP software sucks big time.
Tried obvious things -- new drivers, formware update, etc. At some stage
playing with drivers, wonderful HP software killed all printing support to
the point I had to re-install Windows. Nothing helps.

Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at all.
Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys! (this is not a racial remark, but rather the way of
describing HP technical support level of confidence).
After almost 4 weeks of frustratuion I finally managed to get authorisation
to return the unit for a refund. Gave it back yesterday and money should
arrive in about a week or so.

Got myself a similar functionality Samsung and it actually works.

Anyway, think twice before getting an HP. If it works, you are in luck. If
it does not you are on your own.

Hope it will save someone lots of time.
Regards,
Rudolf

 

[Phil Allison]

"Rudolf"

Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at
all. Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys!

** Have a look at page 9 of the TV Week issue currently on sale.

Full page ad from Optus boasting about their "On -call technical support ".

Shows a monkey sliding down a steel pole.

Hysterical.




.......... Phil

 

[GB]

"Phil Allison" <philallison@tpg.com.au> wrote in
news:4bvmutF135l6pU1@individual.net:

Shows a monkey sliding down a steel pole.

Hahahah!

Hysterical.

you're not wrong!


GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)

 

[The Real Andy]

On Fri, 5 May 2006 10:28:59 +1000, "Rudolf" <xyz@xyz.com> wrote:

Hi, all

Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the printer to
work reliable. Would print one page and the "document failed to print".
Comms to PC is completely broken. I will not go into too much details, but
HP software sucks big time.
Tried obvious things -- new drivers, formware update, etc. At some stage
playing with drivers, wonderful HP software killed all printing support to
the point I had to re-install Windows. Nothing helps.

Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at all.
Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys! (this is not a racial remark, but rather the way of
describing HP technical support level of confidence).
After almost 4 weeks of frustratuion I finally managed to get authorisation
to return the unit for a refund. Gave it back yesterday and money should
arrive in about a week or so.

Got myself a similar functionality Samsung and it actually works.

Anyway, think twice before getting an HP. If it works, you are in luck. If
it does not you are on your own.

Hope it will save someone lots of time.
Regards,
Rudolf

I use HP for everything, never once had a problem.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.

 

[Steve Andrew]

"The Real Andy" <will_get_back_to_you_on_This@> wrote in message
news:nr9m52dk5t453umco4cq1oipovgp2r2l7f@4ax.com...

On Fri, 5 May 2006 10:28:59 +1000, "Rudolf" <xyz@xyz.com> wrote:

Hi, all

Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the printer
to
work reliable. Would print one page and the "document failed to print".
Comms to PC is completely broken. I will not go into too much details, but
HP software sucks big time.
Tried obvious things -- new drivers, formware update, etc. At some stage
playing with drivers, wonderful HP software killed all printing support to
the point I had to re-install Windows. Nothing helps.

Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at
all.
Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys! (this is not a racial remark, but rather the way of
describing HP technical support level of confidence).
After almost 4 weeks of frustratuion I finally managed to get
authorisation
to return the unit for a refund. Gave it back yesterday and money should
arrive in about a week or so.

Got myself a similar functionality Samsung and it actually works.

Anyway, think twice before getting an HP. If it works, you are in luck. If
it does not you are on your own.

Hope it will save someone lots of time.
Regards,
Rudolf


I use HP for everything, never once had a problem.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.

No - But piss-poor support is

 

[Anthony Fremont]

"The Real Andy" <will_get_back_to_you_on_This@> wrote in message

I use HP for everything, never once had a problem.

That is just simply not possible. Their software is junk, just as the
OP said. It always has been, nothing new there.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....

Let me guess, you have a corporate account with them. I'm also going to
bet that you don't have to call India for support. 1000 pcs and 100
servers w/absolutely no problems. Right.

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.

I have spent scores (probably hundreds) of hours fighting HP crapware
since the early 90's. The support now is really the worst, they will
disconnect you and then send an e-mail explaining how "technical
problems" interrupted the session. This happens just as soon as their
scripts run out of canned responses for them.

As for the hardware quality, I saw a brand new 4100 (>$1000 US) print
one page then die of high-voltage failure. I suggest that you need to
setup one of the wonderful new 7310 Officejet (>$400 US) in a shared
scanning environment if you really need to see for yourself just how bad
it really can be. Perhaps you didn't know that HP censors posts from
their forum that mention things like this. BTW, the 7310 problems are
very well known, yet HP still keeps selling them and their is no fix in
sight until the next M$ OS comes out. Do you think that is reasonable?
Didn't you ever wonder why they have two sets of driver downloads for
the mid-range printers?

Don't get me wrong, not everything they have is junk. Just all of their
home equipment and half of the "professional" stuff.

 

[aussiblu]

I have a heap of HP stuff too (at the moment 2 PCs,a camera, 2
Printers, a scanner and probably other things I have forgotten).
I must agree their online tech support since it went to India
has been a bit hit and miss and varies from excellent to
hopeless depending on who you get to. I had one person that was
really good, knowledgeable and helpful while another women grasp
of English was so bad she was incomprehensible (and several
others whose Indian-English while understandable after some
interpretation, had me in fits).

The last time on board sound died on the mother board of a new
Pavilion I was told numerous times to do the same thing
(re-install the drivers) by numerous online support staff even
though I told them I had already done that 101 times. I then
rang the help number and to my great surprise second time around
got a Aussie based here who was very helpful and a AWA
technician turned up the next day, confirmed the mobo was faulty
and replaced it with a new one (the pain was having to uninstall
all the hardware and software I had installed as they required
it to be in its virgin as bought state).

However in the case of the first phone call I made, after
waiting 90 minutes in the HP call waiting queue on a Saturday
morning I was connected to another lady who was calling HP and
expected me to help her with her problem ( I was tempted as I
thought I could but knowing it would take a while to explain a
simple solution to someone who was rudely impatient and
apparently somewhat computer illiterate, I selfishly chose to
hang up and call again). I was so long in the queue their
office hours were over and I expect some techo at HP with a
sense of humour just connected all the callers still waiting in
the queue to other queuing calls.

My admittedly perhaps somewhat illogical loyalty to HP stems
from the 80's when their stuff was excellent if somewhat
expensive. I also think their website, in terms of online data
sources not necessarily online help staff, is very useful if
sometimes a little difficult to navigate; most of what you want
is there it is just sometimes a little hard to find.

On balance while HP are not the centre of excellence they were
in the 80's still compare favourably in terms of value for
money, quality and service, to similar companies such as Dell.

--
Regards
Blue

Remove Z from email address to reply directly.

 

[budgie]

On Fri, 05 May 2006 14:43:19 GMT, "aussiblu" <zaussiblu@bigpond.net.au> wrote:

(snip)

The last time on board sound died on the mother board of a new
Pavilion I was told numerous times to do the same thing
(re-install the drivers) by numerous online support staff even
though I told them I had already done that 101 times.

That's the standard problem with help desks - they know f-all about the product
and barely enough to follow a script. Even the "on-shore" ones I have had the
misfortune to need to contact (D-Link, 3Com/USR and Acer) were simply
script-jockeys.

(more snip)

My admittedly perhaps somewhat illogical loyalty to HP stems
from the 80's when their stuff was excellent if somewhat
expensive. I also think their website, in terms of online data
sources not necessarily online help staff, is very useful if
sometimes a little difficult to navigate; most of what you want
is there it is just sometimes a little hard to find.

Totally agree.

On balance while HP are not the centre of excellence they were
in the 80's still compare favourably in terms of value for
money, quality and service, to similar companies such as Dell.

They aren't a shadow of the outfit they were in the 80's.

<O/T> Interesting you mentioned Dell. I've never held their stuff in any
regard, but a mate recently sent me his P2-300 laptop to set up to run some
(yes, really) DOS apps under 98SE. Sent the vanilla 98CD too, and said i could
blow the lot away and reinstall if necessary. the machine was a mess so I did
reinstall. Then started hunting for drivers (video etc etc). Found the Dell
website to be an absolute pleasure and full of all the stuff I could want. Far
cry from my last search at the HP site for a simple printer driver. Dell1 HP 0.

 

[Lord Garth]

"Anthony Fremont" <spam@nowherest.com> wrote in message
news:125md0i48326e8c@news.supernews.com...

"The Real Andy" <will_get_back_to_you_on_This@> wrote in message

I use HP for everything, never once had a problem.

That is just simply not possible. Their software is junk, just as the
OP said. It always has been, nothing new there.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....

Let me guess, you have a corporate account with them. I'm also going to
bet that you don't have to call India for support. 1000 pcs and 100
servers w/absolutely no problems. Right.

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.

I have spent scores (probably hundreds) of hours fighting HP crapware
since the early 90's. The support now is really the worst, they will
disconnect you and then send an e-mail explaining how "technical
problems" interrupted the session. This happens just as soon as their
scripts run out of canned responses for them.

As for the hardware quality, I saw a brand new 4100 (>$1000 US) print
one page then die of high-voltage failure. I suggest that you need to
setup one of the wonderful new 7310 Officejet (>$400 US) in a shared
scanning environment if you really need to see for yourself just how bad
it really can be. Perhaps you didn't know that HP censors posts from
their forum that mention things like this. BTW, the 7310 problems are
very well known, yet HP still keeps selling them and their is no fix in
sight until the next M$ OS comes out. Do you think that is reasonable?
Didn't you ever wonder why they have two sets of driver downloads for
the mid-range printers?

Don't get me wrong, not everything they have is junk. Just all of their
home equipment and half of the "professional" stuff.

I'd second that driver issue...

The software couldn't auto detect the network printer, no even given the MAC
address. After I hard coded the IP, I had to move the printer to the other
side of the
office. When I plugged the net cable back into the very same switch, all
the
system were again unable to detect the printer.

I had to uninstall and reinstall their bloatware, taking some 35 minutes
each.
Who the hell wants a driver that requires .NET to be installed anyway?

 

[I.F.]

"GB" <gb0506@kickindanuts.threefiddy.com> wrote in message
news:445b23f2$1@news.comindico.com.au...

"Phil Allison" <philallison@tpg.com.au> wrote in
news:4bvmutF135l6pU1@individual.net:
Shows a monkey sliding down a steel pole.

Hahahah!


Hysterical.

you're not wrong!


GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

For some odd reason that story reminds me of HP sauce!

 

[I.F.]

"The Real Andy" <will_get_back_to_you_on_This@> wrote in message
news:nr9m52dk5t453umco4cq1oipovgp2r2l7f@4ax.com...

On Fri, 5 May 2006 10:28:59 +1000, "Rudolf" <xyz@xyz.com> wrote:

Hi, all

Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the printer
to
work reliable. Would print one page and the "document failed to print".
Comms to PC is completely broken. I will not go into too much details, but
HP software sucks big time.
Tried obvious things -- new drivers, formware update, etc. At some stage
playing with drivers, wonderful HP software killed all printing support to
the point I had to re-install Windows. Nothing helps.

Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at
all.
Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys! (this is not a racial remark, but rather the way of
describing HP technical support level of confidence).
After almost 4 weeks of frustratuion I finally managed to get
authorisation
to return the unit for a refund. Gave it back yesterday and money should
arrive in about a week or so.

Got myself a similar functionality Samsung and it actually works.

Anyway, think twice before getting an HP. If it works, you are in luck. If
it does not you are on your own.

Hope it will save someone lots of time.
Regards,
Rudolf


I use HP for everything, never once had a problem.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.

But the manufacturer's attitude is a good reason to avoid their products, it
stands to reason that they don't want to upset lucrative corporate clients,
but from what I'm increasingly hearing HP's attitude to the average Joe -
"we've got your money - now piss off"!

 

[Alex Gibson]

"I.F." <dai.ode@ntlworld.com> wrote in message
news:LNN6g.1867$5J2.240@newsfe7-win.ntli.net...

"GB" <gb0506@kickindanuts.threefiddy.com> wrote in message
news:445b23f2$1@news.comindico.com.au...
"Phil Allison" <philallison@tpg.com.au> wrote in
news:4bvmutF135l6pU1@individual.net:
Shows a monkey sliding down a steel pole.

Hahahah!


Hysterical.

you're not wrong!


GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they
were told "we're not going to bother writing new drivers for XP - you'll
have to buy a new one", the person concerned did just that - but not from
HP!

For some odd reason that story reminds me of HP sauce!

The trick with scanners and win xp is to use the microsoft scanner drivers
they actually work quite well.
Fine if you have one of the more popular brands or the scanner has a twain
interface.

Not problems with old scsi scanners as long as there are win 2000 drivers
for the adaptor card.

The hp mac scanner software actually works pretty well
the printer software is another story.

Alex

 

[Jasen Betts]

On 2006-05-05, I.F. <dai.ode@ntlworld.com> wrote:

"GB" <gb0506@kickindanuts.threefiddy.com> wrote in message
news:445b23f2$1@news.comindico.com.au...
"Phil Allison" <philallison@tpg.com.au> wrote in
news:4bvmutF135l6pU1@individual.net:
Shows a monkey sliding down a steel pole.

Hahahah!


Hysterical.

you're not wrong!


GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))

--

Bye.
Jasen

 

[The Real Andy]

On Fri, 05 May 2006 11:04:37 GMT, "Steve Andrew"
<sjandrew@bigpond.net.au> wrote:

"The Real Andy" <will_get_back_to_you_on_This@> wrote in message
news:nr9m52dk5t453umco4cq1oipovgp2r2l7f@4ax.com...
On Fri, 5 May 2006 10:28:59 +1000, "Rudolf" <xyz@xyz.com> wrote:

Hi, all

Just a bit of warning.
I used to think HP was good, until recently. Bought myself all-on-one
LaserJet 3050. Well, given all my experience I could not get the printer
to
work reliable. Would print one page and the "document failed to print".
Comms to PC is completely broken. I will not go into too much details, but
HP software sucks big time.
Tried obvious things -- new drivers, formware update, etc. At some stage
playing with drivers, wonderful HP software killed all printing support to
the point I had to re-install Windows. Nothing helps.

Anyway, tried to talk to HP and here is where fun began. ALL HP technical
support is in India. I mean ALL of it. Nobody in Australia at all. Only
people who do hardware repair and they are not involved in software at
all.
Bad quality of phone line and wonderful Indian accent you can barely
understand and no authority to decide on anything. Nothing but a bunch of
trained monkeys! (this is not a racial remark, but rather the way of
describing HP technical support level of confidence).
After almost 4 weeks of frustratuion I finally managed to get
authorisation
to return the unit for a refund. Gave it back yesterday and money should
arrive in about a week or so.

Got myself a similar functionality Samsung and it actually works.

Anyway, think twice before getting an HP. If it works, you are in luck. If
it does not you are on your own.

Hope it will save someone lots of time.
Regards,
Rudolf


I use HP for everything, never once had a problem.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.

No - But piss-poor support is

Find me a supplier with better support. I think you will find they are
all the same, probably reading the same FAQ that you will find on the
website.

 

[The Real Andy]

On Fri, 5 May 2006 06:17:05 -0500, "Anthony Fremont"
<spam@nowherest.com> wrote:

"The Real Andy" <will_get_back_to_you_on_This@> wrote in message

I use HP for everything, never once had a problem.

That is just simply not possible. Their software is junk, just as the
OP said. It always has been, nothing new there.

It is possible. Software works fine for me.

My current emplorer uses HP for everything, rarely do they have
issues. Considering we have around 100 hp servers, several HP sans and
I would dare to estimate 1000+ pc's that aint to bad. Add to this the
printers we sell to clients are ....... HP....

Let me guess, you have a corporate account with them. I'm also going to

No corporate account, HP are funny that way. We still go via a
distributer. Data #3 to be exact.

bet that you don't have to call India for support. 1000 pcs and 100
servers w/absolutely no problems. Right.

No, thats right, i never call india. In fact i never call help desks
at all, they are all the same. Cisco is probably the one exception,
but then we never use there support because it is too expensive.

I guess you picked a bad one. Purchasing one faulty printer is hardly
good advice to avoid using the manufacturer.

I have spent scores (probably hundreds) of hours fighting HP crapware
since the early 90's. The support now is really the worst, they will
disconnect you and then send an e-mail explaining how "technical
problems" interrupted the session. This happens just as soon as their
scripts run out of canned responses for them.

Like i said before, most companies are the same. When is the last time
you called telstra? I called foxtel the other day becuase the modem in
my receiver was stuffed. It took me 5 calls before i could convince
the operator that I had checked the line and reset the box. Even after
i told them i had a phone pluged into the fox end of the phone cable
and was using it to ring them they still did not beleive me. Same shit
everywhere you go.

As for the hardware quality, I saw a brand new 4100 (>$1000 US) print
one page then die of high-voltage failure. I suggest that you need to
setup one of the wonderful new 7310 Officejet (>$400 US) in a shared
scanning environment if you really need to see for yourself just how bad
it really can be. Perhaps you didn't know that HP censors posts from
their forum that mention things like this. BTW, the 7310 problems are
very well known, yet HP still keeps selling them and their is no fix in
sight until the next M$ OS comes out. Do you think that is reasonable?
Didn't you ever wonder why they have two sets of driver downloads for
the mid-range printers?

If you want a real bad mob try NEC. You may change your mind quickly.

BTW. MS have done some hotfixes recently that have fucked over a lot
of hardware manufacturers, this may well be what you are suggesting.
HP is on the way to fixing this issue. It has hurt me with some non HP
hardware that we get manufactured.

Don't get me wrong, not everything they have is junk. Just all of their
home equipment and half of the "professional" stuff.

WE use the 'home' printers, the super cheap laser printers and we do
get failures, but when you have 1000's this is always going to happen.

 

[The Real Andy]

On Sat, 06 May 2006 06:16:09 -0000, Jasen Betts <jasen@free.net.nz>
wrote:

On 2006-05-05, I.F. <dai.ode@ntlworld.com> wrote:

"GB" <gb0506@kickindanuts.threefiddy.com> wrote in message
news:445b23f2$1@news.comindico.com.au...
"Phil Allison" <philallison@tpg.com.au> wrote in
news:4bvmutF135l6pU1@individual.net:
Shows a monkey sliding down a steel pole.

Hahahah!


Hysterical.

you're not wrong!


GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))

That would exlude just about every piece of hardware manufactured
these days.

 

[TPr]

As a HP technician, I can tell you you're just unlucky, perhaps this one was
just a lemon. There are thousands out there working flawlessly day in day
out. With the most common problem comming from people, as usual, feeding
paper with wet liquid paper thru the scanner, and wondering why everything
thereafter scanned has black lines down the copy.

If you were in perth, id of been happy to take a look at it for you, outside
of business hours, at no cost.

"Rudolf" <xyz@xyz.com> wrote in message
news:445a9c4e$1_1@news.iprimus.com.au...
| Hi, all
|
| Just a bit of warning.
| I used to think HP was good, until recently. Bought myself all-on-one
| LaserJet 3050. Well, given all my experience I could not get the printer
to
| work reliable. Would print one page and the "document failed to print".
| Comms to PC is completely broken. I will not go into too much details, but
| HP software sucks big time.
| Tried obvious things -- new drivers, formware update, etc. At some stage
| playing with drivers, wonderful HP software killed all printing support to
| the point I had to re-install Windows. Nothing helps.
|
| Anyway, tried to talk to HP and here is where fun began. ALL HP technical
| support is in India. I mean ALL of it. Nobody in Australia at all. Only
| people who do hardware repair and they are not involved in software at
all.
| Bad quality of phone line and wonderful Indian accent you can barely
| understand and no authority to decide on anything. Nothing but a bunch of
| trained monkeys! (this is not a racial remark, but rather the way of
| describing HP technical support level of confidence).
| After almost 4 weeks of frustratuion I finally managed to get
authorisation
| to return the unit for a refund. Gave it back yesterday and money should
| arrive in about a week or so.
|
| Got myself a similar functionality Samsung and it actually works.
|
| Anyway, think twice before getting an HP. If it works, you are in luck. If
| it does not you are on your own.
|
| Hope it will save someone lots of time.
| Regards,
| Rudolf
|
|

 

[Michael A. Terrell]

The Real Andy wrote:

On Sat, 06 May 2006 06:16:09 -0000, Jasen Betts <jasen@free.net.nz
wrote:

On 2006-05-05, I.F. <dai.ode@ntlworld.com> wrote:

"GB" <gb0506@kickindanuts.threefiddy.com> wrote in message
news:445b23f2$1@news.comindico.com.au...
"Phil Allison" <philallison@tpg.com.au> wrote in
news:4bvmutF135l6pU1@individual.net:
Shows a monkey sliding down a steel pole.

Hahahah!


Hysterical.

you're not wrong!


GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))

That would exlude just about every piece of hardware manufactured
these days.

Maybe he still uses a ASR33? ;-)


--
Service to my country? Been there, Done that, and I've got my DD214 to
prove it.
Member of DAV #85.

Michael A. Terrell
Central Florida

 

[The Real Andy]

On Sun, 07 May 2006 09:09:10 GMT, "Michael A. Terrell"
<mike.terrell@earthlink.net> wrote:

The Real Andy wrote:

On Sat, 06 May 2006 06:16:09 -0000, Jasen Betts <jasen@free.net.nz
wrote:

On 2006-05-05, I.F. <dai.ode@ntlworld.com> wrote:

"GB" <gb0506@kickindanuts.threefiddy.com> wrote in message
news:445b23f2$1@news.comindico.com.au...
"Phil Allison" <philallison@tpg.com.au> wrote in
news:4bvmutF135l6pU1@individual.net:
Shows a monkey sliding down a steel pole.

Hahahah!


Hysterical.

you're not wrong!


GB
--
"Men will never be free until the last king is strangled with the
entrails of the last priest." (Diderot, paraphrasing Meslier)

The guy I get my computer gear from was telling me the other day about
someone who asked his help sorting out a HP printer or a scanner that
wouldn't re-install after they upgraded to WinXP. On contacting HP they were
told "we're not going to bother writing new drivers for XP - you'll have to
buy a new one", the person concerned did just that - but not from HP!

I try to avoid hardware that needs proprietry drivers to work ( like the
cheaper HP printers (and many opher brands))

That would exlude just about every piece of hardware manufactured
these days.


Maybe he still uses a ASR33? ;-)

My first computer was the one before the microbee, the one that
arrived in kitform.... I remember stealing a transformer and
capacitors from my dad's work for the PSU.

Later on my dad scored one of the built microbee's with basic. Twas
awesome!

 

[budgie]

On Sun, 7 May 2006 15:55:20 +0800, "TPr" <Jnr@iinet.net.au> wrote:

As a HP technician, I can tell you you're just unlucky, perhaps this one was
just a lemon. There are thousands out there working flawlessly day in day
out. With the most common problem comming from people, as usual, feeding
paper with wet liquid paper thru the scanner, and wondering why everything
thereafter scanned has black lines down the copy.

If you were in perth, id of been happy to take a look at it for you, outside
of business hours, at no cost.

I am in Perth, and I had the misfortune to have a problem with a 5L. The HP
people at O.P. sent me to some dodgy ppl in Main St - not where you work(ed) I
hope - who tested it and determined it needed a new formatter.

I took it home and cursed it a few times, and it suddenly worked fine again.

Maybe I know magic curses they didn't, but it left me with a distinctly bad
impression of the HP support chain. That and faulty inkjet carts which die with
80% ink left.