P
Peter Sommerfeld
Guest
I'm glad I'm not the only one who's given up on mySupport. I think it
is seriously broken. A number of times, I had to argue with whoever's
on the other end that I really was experiencing a Quartus bug. Often,
the response I got was a cut-and-paste of the Quartus error message,
as if I wouldn't have looked at it myself already.
I'm very thankful there are knowledgeable Altera people because this
is the first place I go now for q&a now.
-- Pete
is seriously broken. A number of times, I had to argue with whoever's
on the other end that I really was experiencing a Quartus bug. Often,
the response I got was a cut-and-paste of the Quartus error message,
as if I wouldn't have looked at it myself already.
I'm very thankful there are knowledgeable Altera people because this
is the first place I go now for q&a now.
-- Pete
I for one have been delighted to see more Altera presence at this group.
Greg, Vaughn, Paul, Hong and others have provided valuable support in
this forum.
It bears mention, however, that I have a paid Quartus subscription
and an active mySupport account ! Yet the caliber of support I can
get here, both from Altera and non-Altera folk, far surpasses what
your company sees fit to provide through mySupport.
For example, I posted 4 mySupport requests during the month of March.
One generated a response "I submitted a Software Problem Report for
this issue. It will be resolved in a future release of DSP Builder".
Another -- in regard to AsyncClear on registered ports of Stratix
memory blocks -- got me after 3 weeks a response "Asynclear is not
support is stratix memory block", which I believe to be factually
in error. The other two queries are gathering dust.
The upshot of this is that you have a user like myself, who is happy
with the Stratix chips and likes the Quartus software, yet I would
not hesitate to do my next design in Xilinx.