Trials and tribulations ebay paypal a salutary tale.

[~misfit~]

Once upon a time on usenet Rheilly Phoull wrote:

On 22/08/2016 7:28 AM, Computer Nerd Kev wrote:
In aus.electronics Brian Reay <no.sp@m.com> wrote:
On 19/08/16 13:44, F Murtz wrote:


I bought a reversing mirror monitor (for A $18.63 inc postage)from"
Fruitbig 222" which was poorly packaged and arrived broken.
He admitted it was broken after I sent photos,Did not send a new
one. My only redress aparently is refund but to get refund I have
to send it back. Australian postage is A $23 something.
My refund has been refused as I did not send it back for$23.00 to
get $18.00 aprox.
Eminently fair?

Contact Ebay.

I had a similarish issue with the wrong item shipped(from China). He
refused to pay return shipping so I contacted Ebay. They confirmed
he should pay. He asked for the cost, it exceeded the item value. I
received a full refund and was told to keep the item.

The only problem is, I never have figure out what the item is I
received. I ordered a lens bag, I received something which looks
like a hat for a garden gnome. We don't have any garden gnomes.

On other occasions, I've received the wrong item and the seller has
simply shipped the correct one and told me to keep the incorrect
one. Unfortunately, the incorrect items have yet to prove useful.

Even when outside the time limit (due to being on holiday), I've
found sellers willing to either refund or ship replacements to
items which haven't arrived. True these have been low value items
(a few pounds at most), but I've never lost out on Ebay and I have
something arrive almost daily (mainly components for my hobby). I
suspect sellers look at your feedback and, if it is 'spotless',
they see you are a genuine buyer and the item has really gone
astray.

And if the Ebay claims time limit times out, the PayPal claims system
lasts six months. That helped me recently with a seller who lied
about resending an order (or otherwise was unlucky enough to have two
identical parcels go missing in the mail).

Yeah, that "We will resend" gets a workout just to buy them some more
time so the claim expires.

I got that with an item from AliExpress. They claimed to have re-sent at day
45 of 60 and asked me to be patient. I was, right up until day 58 when I put
in a claim and got a refund. I didn't receive either the original or the
replacement - funny that.
--
Shaun.

"Humans will have advanced a long, long way when religious belief has a cozy
little classification in the DSM*."
David Melville (in r.a.s.f1)
(*Diagnostic and Statistical Manual of Mental Disorders)

 

[Rod Speed]

"Computer Nerd Kev" <not@telling.you.invalid> wrote in message
news:npfv0k$1980$1@gioia.aioe.org...

In aus.electronics Rod Speed <rod.speed.aaa@gmail.com> wrote:
Computer Nerd Kev <not@telling.you.invalid> wrote
felix <me@nothere.invalid> wrote
F Murtz wrote
Brian Gaff wrote

Well yes if you claim for the postage as well, which is what I'd have
done.

This is similar same seller .
http://www.ebay.com.au/itm/4-3-LCD-Screen-Car-Rearview-Headrest-Mirror-
Monitor-For-Car-Reversing-Camera-FB-/182066926897?hash=item2a6408d531:g
:gswAAOSwQjNW9XIU

http://tinyurl.com/zug758n

It has a bit I did not see originally
30 days money back if you pay postage,

lesson 1: read the refund conditions before you buy

And you'll often have a hard time finding items that don't carry a
similar refund conditions statement. Aliexpress is another option
though, and in theory safer as the seller doesn't get your money
until you say the item has arrived in good condition.

Only in theory. I got a neckband headset that way, it never worked.
The seller refused to do anything about it, refused to extend the
deadline for when the transaction automatically completed, got
the money anyway.

Ah, I'll keep that in mind. I did get a refund for a dud USB
memory stick I purchased for $2 on Aliexpress (I didn't expect
it to work, I just bought it out of curiosity). That claim went
through without any hassle.

Yeah, I have had some equally good results. One kept farting around,
I kept telling them that I would give them very bad feedback if they
didn’t give me a full refund. They did eventually give me a full refund
and I spelt out in the feedback that it took a lot of hassling to get the
full refund. They then kept asking me to withdraw the bad feedback
and I kept telling them that it would be dishonest to withdraw it
because I had just said what had actually happened.

They eventually gave up asking me to withdraw the bad feedback.

so I was stuffed from the beginning but he should have sent
me a new one but wanted me to return old broken one first
even though he could see the damage from my photos.

lesson 2: check the feedback. (98.2%) eg;

"They sold me a FAULTY item and Im having a really hard time on getting
a
refund"

"Horrible customer service, rude & demanding. Misleading listing
regarding light"

"The item arrived but don't working. Sell don't refund when I was
return
item"

etc.,

never buy from a seller with less then 99%

If a seller sells some junk and people buy it anyway, then leave
negative feedback, that doesn't mean that the service is particularly
bad. If you are intent on buying a particular model of device from
_someone_, then complaints relating to the condition of other
items are irrelevent as those devices they relate to may have
been a flawed design regardless of the seller.

But the feedback is relevant when they refused to provide a refund
when what was bought never did what it was claimed to do.

Yes, it's worth reading. However often it isn't clear whether the
buyer asked for a refund before posting the feedback. My point is
not to judge by the total percentage alone.