Shopping experience @ D O N T R O N I C S

[NA]

Poxy wrote:

It sounds like Dontronics is acting as an agent for a foreign kit supplier
who sends the kits direct to the customer, and in doing so does not incur
GST for items under $500 or so as it passes through Aust Post. This would

If that is in fact how they are doing business the Aust Tax Office
would, in my opinion, be very interested in giving their opinion as to
whether GST is, or is not, payable.

 

[Ed ()]

1. talk to the ATO about the gst dodge
2. ask for your money back.
3. make up yout kit from elsewhere

what is this precious don bullshit?
no-one is above having to do the right thing.

 

[eltan]

From what I read in previous mail, if I was dontronics, I too would be
piss-off. That is because I know what's the problem & trying to fix it,
there is absolutely no need to tell me what or how you feel, frankly I don't
care either.

For some reasons, some people think that's important on telling their
supplier what or how they feel (I for one, hated it.) and rather than such
as "Payment received?", "Goods delivered?", "When do you think..." etc...


"Outraged" <r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote in message
news:Xns96097F363EA0r2d2@203.26.24.228...

"eltan" <eltan@start.com.au> while reading the NewsGroups, found
courage and express out opinion in
news:cvoctq$18ot$1@otis.netspace.net.au:

But based on what evidence(s) that mail should & will delivery
less than a week for example?

In Aust, depend on size & location it usually took less than a
week, but overseas, who knows.

In fact I've some letter that took more than 2 weeks to deliver
& receive.


eltan,

It is not the delivery time I am complaining about.. it is the insult
they dished out when I enquire for the product.

If they politely ask me to wait, I will..
If they update me with the state of delivery, even if they do it
often, I would not get upset.
For example, Futurlec is a company that normally deliver very slow,
yet I still buy from them.

On the other hand, to say that my enquiry is wasting their time,
well..
Maybe I should buy somewhere else.

And it will be my duty to warn other unsuspecting buyers to stay away
from them, lest the item they bought may never arrive and they are
not allowed to enquiry about it.

Darwin

 

[Albm&ctd]

On 26 Feb 2005 12:38:10 +1100, Outraged
<r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote:

"Life time warranty - If the item is faulty, we will kill you - End
of warranty"

Now that WAS farkin funny

Al

I don't take sides. It's more fun to insult everyone.
http://kwakakid.cjb.net/insult.html

 

[Albm&ctd]

On 26 Feb 2005 09:06:39 +1100, Outraged
<r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote:

It is his minion that answer my enquiry that I cannot stand. In
business, politeness goes a long way. Especially to your customer.

Probably where I went wrong then.

Al

I don't take sides. It's more fun to insult everyone.
http://kwakakid.cjb.net/insult.html

 

[Albm&ctd]

On 26 Feb 2005 12:20:42 +1100, Outraged
<r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote:

I got a lot of fume to let out... pftsssssss!!!!!!

Jeeezus... lay off them beans!

Al

I don't take sides. It's more fun to insult everyone.
http://kwakakid.cjb.net/insult.html

 

[Martin]

"Outraged" <r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote in message
news:Xns9609A8D20B1C1r2d2@203.26.24.228...

Adrian Jansen <adrian@qq.vv.net> while reading the NewsGroups,
found courage and express out opinion in
news:421ffa13$1@duster.adelaide.on.net:

I have sat on both sides of that fence, having run a retail
store in Adelaide for 7 years or so in a bygone age, and had
exactly the same problems, both with customers and unresponsive
suppliers.

I have always had good and friendly service from Dontronics,
annd certainly good delivery on anything directly from their
stock. For stuff beyond their control, I would expect they cant
do much more than what has already been done, and sending
reminders every day or so probably serves no good purpose.

In my opinion, Dontronics is one of the best suppliers around,
and it does no one any good to badmouth him in public.


Hello Adrian,
I am in retail business right now. And have been in this business
for over 18 years. I agree there are problems inconjuction with
customers and unresponsive suppliers.
However, there is no call for being rude to your customer.
A happy customer will tell 2 others, an unhappy one will tell the
world.

Having paid their money, and having been promised that a certain
item will arrive within a certain time, it is within the right of
the customer to enquiry on the state of their order. Especially if
the customer has waited for far longer than the promised time.

I have waited for FOURTEEN days (4th feb till 18th feb) before I
send my first remander, and my second remander is sent on the 24th,
SIX days after that.

I am not sure where you get the notion of me sending them a
reminder every day or so. I certainly do NOT send them remainder
every day. I am much too busy to do that. I have only send them
TWO remainder in TWENTY days. Is that too much?

It is also well within your right to have the opinion that you have
satisfactory treatment from them.
Unfortunately, experience tought me the contrary.
I have stated in my original post that I RESPECTED Don Mckenzie,
based on his contribution into this forum.
It is the service I get from his minion that I resent.

If you do not take offence when some one insult you, well, it is
your right also.
If this sort of thing happened 100 to 200 years ago, this type of
insult may be a call for a duel. For not only I am called a time
waster, there is also a hint that they question my intelligence.
Would I not demand satisfaction? Or should I file for libel? or
was it slander?
Aint we lucky to live in the 21st century?

Darwin.

Darwin,

I am not a Dontronics customer and nor do I take much notice of any regular
posters, so I'm not biased towards or against him or his company. I did
find your first reminder to them rather childish and a bit of a smartarse
tone, however having said that it doesn't justify the reply you got from
them IMHO, and certainly the second response I think was way out of line...

I have dealt with other companies where I have waited beyond the promised
delivery date and then enquired about the status of my order, and even when
the delivery is beyond their control I have always received polite
explanation of the delay and apologies for the delay. Personally if I
received a response like that from a business I would promptly cancel my
order, request a refund, and write a very strong letter of complaint
(staying polite of course!) to the manager. There are always other
suppliers out there!!!

I have also worked in our family business in the past and it was always
drummed into me "the customer is always right", no matter how annoying they
are. Without them, you have no business and join the ranks of unemployed
rather rapidly!! I know you may sometimes mumble to yourself how much of a
wanker a particular customer is, but that doesn't mean you have to actually
tell the customer what you think!!!!

Obviously this is a problem from one of Don's staff members which other
replies seem to have forgotten - they are defending Don as if it was a
personal attack on him only! It would be interesting to see what Don
himself has to say about the way his staff have acted - does he condone this
behaviour or is it frowned upon? Even a simple apology from Don I'm sure
would settle the dust and possibly restore some faith in the company....

Cheers

 

[Outraged]

"Martin" <vk2umj@yahoo.com.invalid> while reading the NewsGroups,
found courage and express out opinion in
news:38f57lF5ocr6rU1@individual.net:

Darwin,

I am not a Dontronics customer and nor do I take much notice of
any regular posters, so I'm not biased towards or against him or
his company. I did find your first reminder to them rather
childish and a bit of a smartarse tone,

I agree, That was my mistake. And I did APOLOGISE right away to
the recipient.

however having said that
it doesn't justify the reply you got from them IMHO, and
certainly the second response I think was way out of line...

Yes I think so too.

I have dealt with other companies where I have waited beyond the
promised delivery date and then enquired about the status of my
order, and even when the delivery is beyond their control I have
always received polite explanation of the delay and apologies
for the delay. Personally if I received a response like that
from a business I would promptly cancel my order, request a
refund, and write a very strong letter of complaint (staying
polite of course!) to the manager. There are always other
suppliers out there!!!

This Friday would be ONE MONTH since I ordered the item. If I do
not receive it by then, that may be the direction of my approach.

I have also worked in our family business in the past and it was
always drummed into me "the customer is always right", no matter
how annoying they are. Without them, you have no business and
join the ranks of unemployed rather rapidly!! I know you may
sometimes mumble to yourself how much of a wanker a particular
customer is, but that doesn't mean you have to actually tell the
customer what you think!!!!

Yes true. Especially if the customer apologised for upsetting the
staff member, you do not kick people when they are down.
I run a business with 25 staff member currently and I will not
tolerate any of my staff member to act as they did.

I have my fair share of bad customers. That is why I apologise to
them for being impatient. However, the reply I get for apologising
was totally infuriating.

Obviously this is a problem from one of Don's staff members
which other replies seem to have forgotten - they are defending
Don as if it was a personal attack on him only! It would be
interesting to see what Don himself has to say about the way his
staff have acted - does he condone this behaviour or is it
frowned upon? Even a simple apology from Don I'm sure would
settle the dust and possibly restore some faith in the
company....

Cheers

I am waiting for Don's comment. I am sure he as a good business
person would act appropriately. But until then, my impression is
that his company is undisciplined, juvernile and unprofessional.


Darwin.

 

[Don McKenzie]

Outraged wrote:

Don Mckenzie from Dontronics often write in this newsgroup.
His manner of replies to queries are nice and enlightening.
So, of late when I need a new PIC programmer, I thought that I
should buy from his web shop.

SO what next?
I still have not got my programmer.

No lady, I do not need your apology, I need my programmer.
Please send it to me. Afterall I have already paid for it.

Darwin.

Sorry, I started reading messages from the bottom up, so I did Darwin's refund,
even before I saw this lot.

That's what happens when you take a week off for your 41st wedding anniversary.

I have been in business since 1964, and I find the accusations from several
people in this group regarding my GST dealings to be very offensive.

I was the one that had two ATO GST officers on my premises 4 months before GST
was introduced. They didn't believe the deals I was doing globally, and had to
make up the rules for each case I presented. I was also given a written copy of
their findings, and I believe I am only one of a handful to receive written GST
rules confirmation. Mind you, they only gave me 2 days to spare before GST was
introduced, and the documents were finalised.

For any individual or company that wants to know how to operate on the Internet
within Australia, and abide by the GST rules, can go visit:
http://www.dontronics.com/gst.html
This explains goods from Hong Kong, and why they are GST free.

What Darwin forgot to mention was the two very polite messages from Sharon
regarding the GST refund, and how she was able to refund without his credit card
numbers, which he had to know about.

OK, that just covers the GST.

I will approach all other items at a time of my choosing, and I thank the many
loyal Dontronics supporters that have added to this thread.

I will mention that the DIY Programmers that I get from Hong Kong have
experienced bad delays due to staffing and illness problems to say nothing of
the Chinese new year. I can either sell them with the advertised delay, or dump
them. If I dump them, then there isn't much else around that even goes close to
price or quality.

Most other items are covered on my pages, they may be hard to find at times, but
the people that love to simply jump in with these false accusations make me
wonder where these groups are heading, and what benefit they will really be in
future.

I would love to bore readers with the full email exchanges, and not just
Darwin's version, but I'm sure most of you have better things to do.

Don...




Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Outraged]

Don McKenzie <look@mysig.com> while reading the NewsGroups, express
out opinion in news:4224F105.30502@mysig.com:

What Darwin forgot to mention was the two very polite messages
from Sharon regarding the GST refund, and how she was able to
refund without his credit card numbers, which he had to know
about.

I agree that those emails in regards to the GST is very polite and I
did replies my gratitute for them. If you feel that I accuse you in
that regard, again I apologize.

I did not accuse you of GST cheat, I just express my curiosity about
your web shop setup. Why, if I was not your first customer, have you
not find the error in your GST setup?

OK, that just covers the GST.

I will approach all other items at a time of my choosing, and I
thank the many loyal Dontronics supporters that have added to
this thread.

I will read with interest when you do. Many people have been treated
well by Christopher Skase before he skip the country.

I will mention that the DIY Programmers that I get from Hong
Kong have experienced bad delays due to staffing and illness
problems to say nothing of the Chinese new year. I can either
sell them with the advertised delay, or dump them. If I dump
them, then there isn't much else around that even goes close to
price or quality.

Never I dispute that there is a problem, all I did is to tell you
that I have not receive the parcel,then I got insulted.

Most other items are covered on my pages, they may be hard to
find at times, but the people that love to simply jump in with
these false accusations make me wonder where these groups are
heading, and what benefit they will really be in future.

If you do not think this group woth the effort, why do you read and
post here?

I would love to bore readers with the full email exchanges, and
not just Darwin's version, but I'm sure most of you have better
things to do.

Don...

Don,

From the begining, I stated that I do not hold you guilty, nor did I
accuse you for being irresponsible.
Almost all my post stated that I respected you.

What I did is to state the treatment I received while doing business
with you is bad. I am outraged because when I enquire about the
state of my order, I get a very rude, insulting reply.

Never I would want to exchange flame mails over the news group,
however, I was left with no choice with your customer complaint
handling.

If you still maintain that the fault is in my hand, then well, I
sadly mistaken about you.

Darwin.

 

[Ken Taylor]

"Outraged" <r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote in message
news:Xns960D7824138D8r2d2@203.26.24.228...

Don McKenzie <look@mysig.com> while reading the NewsGroups, express
out opinion in news:4224F105.30502@mysig.com:


What Darwin forgot to mention was the two very polite messages
from Sharon regarding the GST refund, and how she was able to
refund without his credit card numbers, which he had to know
about.

I agree that those emails in regards to the GST is very polite and I
did replies my gratitute for them. If you feel that I accuse you in
that regard, again I apologize.

I did not accuse you of GST cheat, I just express my curiosity about
your web shop setup. Why, if I was not your first customer, have you
not find the error in your GST setup?

Darwin, it is disingenuous of you to claim you didn't mean to imply in some
way that Don may not be up-front on the GST.

OK, that just covers the GST.

I will approach all other items at a time of my choosing, and I
thank the many loyal Dontronics supporters that have added to
this thread.

I will read with interest when you do. Many people have been treated
well by Christopher Skase before he skip the country.

And here's where you prove that you are now becoming malicious. No doubt
you'll claim again that you didn't mean to imply anything.

I would trust Don; I would *NOT* trust you.

Ken

 

[Don McKenzie]

Darwin, you just don't know when to stop.

As I said in a previous message, I don't intend to go blow by blow with you in
an open forum.

Readers aren't that interested, and will make up their own minds.

Please read:
http://www.dontronics.com/reco.html

Cheers Don...



--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Outraged]

Don McKenzie <look@mysig.com> while reading the NewsGroups, found
courage and express out opinion in
news:38kln5F5o56esU2@individual.net:

Darwin, you just don't know when to stop.

As I said in a previous message, I don't intend to go blow by
blow with you in an open forum.

Readers aren't that interested, and will make up their own
minds.

Please read:
http://www.dontronics.com/reco.html

Cheers Don...

Then don't answer me.

By attempting to gag me do you think you could fix the problem?

You just unable to deal with customer complain, a pity!

I can imagine what you would do if there cames a waranty problem.

I was mistaken about you. So was I about Skase.

Cheers
Darwin.

 

[Don McKenzie]

Outraged wrote:

I was mistaken about you. So was I about Skase.

You neglected to blame me for the children overboard, the demise of Mark Latham,
being Rod Speed as well as Phil Allison, and feeding baby Bob to the crocs.

Now that you are showing your colours, I'll rest my case.

Don...

(apologies Rod and Phil, it's a joke, and I know you guys can handle jokes, you
do don't you? Oohhppsss....... Now I may be in real trouble.)


--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Peter Johnson]

This Friday would be ONE MONTH since I ordered the item. If I do
not receive it by then, that may be the direction of my approach.

Hi Darwin,

I won't comment on Don's personal response to the delays however I've dealt
with DonTronics in the past and always found service good and feel they are
honest and try their best to resolve any situations that arise. We are a
company that sells a lot of stuff internationally and I'll give you a few
examples of a few situations that come to mind that were no doubt very
infuriating to the customer (and in the second case us) but no fault of our
own so you can see both sides of the situation:

Customer 1 - Ordered some surplus batteries we had that were hard to obtain,
Australia Post quoted that for standard mail it would be 3-4 weeks delivery
and he was in no rush, so given the 20KG weight decided that would be OK as
it was more a 'last time buy' for his company so they had future stock to
maintain a system that used the obsolete battery.

Customer response: After about 5 weeks sent an e-mail to say the batteries
hadn't arrived and wanted to check they were sent OK and didn't get returned
to us. We reported that yes everything was sent OK and didn't have any
explanation other than maybe checking with his local customs that they
hadn't held up the package. This guy was very easy to deal with and after
about 8 weeks sent another e-mail to the same effect, when we said the same
so he'd probably understandly thought we'd either ripped him off or they had
got stolen in the mail.

He understood standard air mail is not insured so there wasn't a lot more to
be done. About 4 months later I received an e-mail that the batteries
arrived. No obvious explanation, he said all the postmarks indicated we had
sent when promised but they just turned up out of the blue and must have
either got lost in the postal system or customs for a few months and thanked
us for everything.

Customer 2 - Ordered some prototyping boards which we sell in fairly low
volumes and don't tend to carry a lot of stock. At the time the order was
placed we had nil stock, so informed him there would be around a 2 week lead
time before they could be sent as we had to get more PCBs made. He sent an
e-mail about a week later to see if they had been sent because he hadn't
received them, at that time we had become aware of a few unexpected delays
with our suppliers so informed him that the original lead time was now 3-4
weeks.

Customer response: To a variety of our e-mail addresses we received almost
daily e-mails asking where the order was even before the original quoted
lead time had passed. To the simple 'it will be Feb 10 before they can be
sent' type response he kept asking the same question again and again. The
replies contained the contents of the previous e-mail so it wasn't as though
there were any e-mail problem. Meanwhile he said he'd contacted Austrade
because our unacceptable service gave Australian companies a bad name, even
before the 4 weeks from before the time of ordering had passed.

This was a credit card order and we hadn't charged his card, we would have
been quite happy to cancel his order at any time during the process, but yet
kept receiving these endless e-mails. I must admit we didn't get the order
out until Feb 11, but were quite happy he was getting them sent TNT so any
other delays became their problem, I think I can imagine how this guy would
have responded to a few weeks of not knowing where his package was!


Regards,

Peter Johnson, CommLinx Solutions
http://www.commlinx.com.au/

 

[Outraged]

"Peter Johnson" <peter@nospam.commlinx.com.au> while reading the
NewsGroups, found courage and express out opinion in
news:d06bfc$2obp$1@otis.netspace.net.au:

This Friday would be ONE MONTH since I ordered the item. If I
do not receive it by then, that may be the direction of my
approach.

Hi Darwin,

I won't comment on Don's personal response to the delays however
I've dealt with DonTronics in the past and always found service
good and feel they are honest and try their best to resolve any
situations that arise. We are a company that sells a lot of
stuff internationally and I'll give you a few examples of a few
situations that come to mind that were no doubt very infuriating
to the customer (and in the second case us) but no fault of our
own so you can see both sides of the situation:

** SNIP **

Hi Peter,

Thank you for your explanation. Yes I can relate to the examples
you provided for I am in retail business myself and I have my share
of irate and impatient customers.

I think I did not explain my complain towards Dontronics clearly.

- I do NOT complain about the delivery time. I enquire about it.
Somehow my enquire trigger some emotional response from Sharon

- I do complain about the INSULT Sharon wrote to me as the result
of my enquiry.

I agree I was meandering when I post this the first time and my
rambling might bring the readers to get the wrong conclusion.
Added to that, I believe my emotion make me try to gather all
errors made by them and use it against them.


The way Don Mckenzie and some of his supporters reply on my post
make the impression that I sent them endless emails.

But the truth of the matter is that I only send TWO emails to ask
about my order in twenty days. Thus I challenged Don McKenzie to
proof his claim that I send query emails to Sharon every few days
about my order.
He cannot.

And, instead of resolving the this particular situation, Don burn
the bridges.

Nevermind, I am glad to see their color this early in the
relationship.

Again I stress out, I do not grudge his delivery time.
I grudge the insult thrown at me by his worker (and Don's failure
to see that)

Regards
Darwin

 

[Don McKenzie]

Outraged wrote:

But the truth of the matter is that I only send TWO emails to ask
about my order in twenty days. Thus I challenged Don McKenzie to
proof his claim that I send query emails to Sharon every few days
about my order.
He cannot.

You know what I really love about this Darwin.

You bring this up in an open forum, and have never tackled me directly and
discretely at any time.

You hide behind a false name and email address, thus remaining anonymous.

You force me to defend myself in an open forum. The worst possible thing you can
do I believe.

What do you expect me to do? Of course I will get my back up and defend myself.

Everyone knows who I am.
You hide.
I don't divulge that you are running a business, and where your web page is
located, or any other details about you, yet I have it all at my fingertips.
I know you wouldn't understand what customer confidentiality is.

As it is, you have now managed to get the goods for nothing, now why don't you
do the right thing and leave it alone.

All of this for a $50 item, and the funds have been returned to you anyway.
You have a lot more spare time than I have.

That's the polite version.

Don...



--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Outraged]

Don McKenzie <look@mysig.com> while reading the NewsGroups, found
courage and express out opinion in
news:38phn2F5o2q6aU1@individual.net:

Outraged wrote:

But the truth of the matter is that I only send TWO emails to
ask about my order in twenty days. Thus I challenged Don
McKenzie to proof his claim that I send query emails to Sharon
every few days about my order.
He cannot.

You know what I really love about this Darwin.

You bring this up in an open forum, and have never tackled me
directly and discretely at any time.

You hide behind a false name and email address, thus remaining
anonymous.

You force me to defend myself in an open forum. The worst
possible thing you can do I believe.

What do you expect me to do? Of course I will get my back up and
defend myself.

Everyone knows who I am.
You hide.
I don't divulge that you are running a business, and where your
web page is located, or any other details about you, yet I have
it all at my fingertips. I know you wouldn't understand what
customer confidentiality is.

As it is, you have now managed to get the goods for nothing, now
why don't you do the right thing and leave it alone.

All of this for a $50 item, and the funds have been returned to
you anyway. You have a lot more spare time than I have.

That's the polite version.

Don...



Don,

I tried to email your company and I got insulted. Why should I try
that avenue again?

You have my email.
If you do not want to talk it out in open forum, email me.
You could have done that earlier, or even as soon as you notice my
complain. You do not. You attack me in the forum in return.
You burn the bridges in public.

I am willing to publicly apologize, at any avenue you ask for, if you
could prove that I am indeed wrong as of your accusations.
What would you willing to do if it is the other way around?

$50 is small change, I do not ask for the refund, you forced it to
me. I would not spend all this time for ten fold of the amount.
On the other hand, an insult to a customer is a grave matter.
You do not loose only $50 but you loose all the future sales because
of that. Then again why should I teach you how to run your own
business?

Again, you have my email.

Darwin

 

[Terry Given]

Outraged wrote:

Don McKenzie <look@mysig.com> while reading the NewsGroups, found
courage and express out opinion in
news:38phn2F5o2q6aU1@individual.net:


Outraged wrote:


But the truth of the matter is that I only send TWO emails to
ask about my order in twenty days. Thus I challenged Don
McKenzie to proof his claim that I send query emails to Sharon
every few days about my order.
He cannot.

You know what I really love about this Darwin.

You bring this up in an open forum, and have never tackled me
directly and discretely at any time.

You hide behind a false name and email address, thus remaining
anonymous.

You force me to defend myself in an open forum. The worst
possible thing you can do I believe.

What do you expect me to do? Of course I will get my back up and
defend myself.

Everyone knows who I am.
You hide.
I don't divulge that you are running a business, and where your
web page is located, or any other details about you, yet I have
it all at my fingertips. I know you wouldn't understand what
customer confidentiality is.

As it is, you have now managed to get the goods for nothing, now
why don't you do the right thing and leave it alone.

All of this for a $50 item, and the funds have been returned to
you anyway. You have a lot more spare time than I have.

That's the polite version.

Don...




Don,

I tried to email your company and I got insulted. Why should I try
that avenue again?

You have my email.
If you do not want to talk it out in open forum, email me.
You could have done that earlier, or even as soon as you notice my
complain. You do not. You attack me in the forum in return.
You burn the bridges in public.

I am willing to publicly apologize, at any avenue you ask for, if you
could prove that I am indeed wrong as of your accusations.
What would you willing to do if it is the other way around?

$50 is small change, I do not ask for the refund, you forced it to
me. I would not spend all this time for ten fold of the amount.
On the other hand, an insult to a customer is a grave matter.
You do not loose only $50 but you loose all the future sales because
of that. Then again why should I teach you how to run your own
business?

Again, you have my email.

Darwin
Hi Darwin,

you seem to forget your passive/aggressive email was actually pretty
offensive. It is not necessary to say *fuck* to upset people. Sharon's
subsequent replies were no more flippant than your "I am getting older"
remark. Get over it. Especially since the damn programmer has been
provided free of charge. Me, I'd have told you to fuck off, and
cancelled the order.

Cheers
Terry (not a pseudonym)

 

[John Crighton]

On 4 Mar 2005 10:09:23 +1100, Outraged <r2d2o4-c1vj@yahoo.SPAMOFF.com>
wrote:

$50 is small change, I do not ask for the refund, you forced it to
me. I would not spend all this time for ten fold of the amount.
On the other hand, an insult to a customer is a grave matter.
You do not loose only $50 but you loose all the future sales because
of that. Then again why should I teach you how to run your own
business?

Again, you have my email.

Darwin

Hello Darwin,
if you have the goods now. give them back
to Dontronics or pay for them. That is fair.

All the other rude stuff is a separate issue.

Regards
John Crighton
Hornsby