Shopping experience @ D O N T R O N I C S

[Outraged]

Don Mckenzie from Dontronics often write in this newsgroup.
His manner of replies to queries are nice and enlightening.
So, of late when I need a new PIC programmer, I thought that I
should buy from his web shop.

This posting is about my first time experience in buying from
DONTRONICS.

On 4th february, I ordered a PIC programmer, and I pay using my
creditcard online. Being in business, I asked for a TAX INVOICE
because I got charged GST when I ordered.

The reply came fast enough, "Sorry, the item you ordered is tax
exempt. We will refund your GST, and here is your tax invoice"

- Okay, I wonder if I did not ask for a tax invoice, would they
automatically refund me the GST charged? Have anyone buy PIC
programmers from them? did you get charged GST? if you do, do
you know that you could ask for a GST refund ?

So.. I wait for the programmer to arrive....(btw, they estimate
that the delivery time is 5-8 days)

On 18th february, (10 working days later) I still have not received
the programmer..
So, I emailed them, and received, "Sorry, our supplier is closed
for Chinese New Year and your order have not been shipped yet. We
will get on to it though.."

- Err.. Chinese New Year on 2005 is on 9th February. I put in my
order on 4th February. Thats 5 days before, even if you count
the weekend off, there is still 3 days to ship the item.

Well, I am not in a hurry, so I wait. However, I did email them
and say that I am unhappy.

On 24th February, (20 days since my order is placed) I still have
not received the order. So, again I emailed them to tell them the
update.

Now this get interesting.. The reply came as follows:
**I quote

"I hope that your continuing emails to me letting me know how you
are feeling about something that I explained was beyond our
knowledge or control, is helping to make you feel better, as I see
no other purpose, unless you wish to make me personally feel
worse."

** end quote

WOWSER!! I must have done something wrong here, they are upset!!
So.. I reply and APOLOGISED and explained that I am worry about my
programmer and if they could chase it up.

Then they reply:
** I Quote

Your updates were wasting my time.

I advised that this was sent on Monday. You tell me on Thursday
that "oh, woe, a week has passed and it hasn't arrived yet".
Well in my books, 7 days constitutes a week, (therefore making next
Monday 1 week since the programmer was despatched) so I was not
looking forward to receiving a *oh sigh, oh sigh* emails from you
every few days.

Please re-read the information regarding estimated shipping times
on Kits: http://www.dontronics.com/cat_hard_diy.html
You were never going to receive this in one week.

Yes, I would greatly appreciate not receiving any more of your
"updates"

** End quote

Say what?? WTF?? *I* waste their time? I am trying to purchase
from them. My custome to them shoud give them profit! Not loss!

BTW, the estimated shipping time is updated AFTER my order, so it
is my fault for not reading their update!!

In all my emails, I am not being rude nor demanding nor
unreasonable. I am at loss as in what did I do wrong!

Should I conclude with:

1. Dontronics... buy at your own peril!!
2. Please wait ...(and wait.. and wait..)
3. Please do not waste our time in enquiring about your purchases
4. You are a moron who do not know how to add dates.
5. You as a customer should read our web site everyday and agree
with all our updated terms!!

SO what next?
I still have not got my programmer.

No lady, I do not need your apology, I need my programmer.
Please send it to me. Afterall I have already paid for it.

Darwin.

 

[Eric]

Very interesting story, let us know when your programmer comes, it looks
like Dontronics don't give two shits about their customers,




"Outraged" <r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote in message
news:Xns9608C1944E23Fr2d2@203.26.24.228...
Don Mckenzie from Dontronics often write in this newsgroup.
His manner of replies to queries are nice and enlightening.
So, of late when I need a new PIC programmer, I thought that I
should buy from his web shop.

This posting is about my first time experience in buying from
DONTRONICS.

On 4th february, I ordered a PIC programmer, and I pay using my
creditcard online. Being in business, I asked for a TAX INVOICE
because I got charged GST when I ordered.

The reply came fast enough, "Sorry, the item you ordered is tax
exempt. We will refund your GST, and here is your tax invoice"

- Okay, I wonder if I did not ask for a tax invoice, would they
automatically refund me the GST charged? Have anyone buy PIC
programmers from them? did you get charged GST? if you do, do
you know that you could ask for a GST refund ?

So.. I wait for the programmer to arrive....(btw, they estimate
that the delivery time is 5-8 days)

On 18th february, (10 working days later) I still have not received
the programmer..
So, I emailed them, and received, "Sorry, our supplier is closed
for Chinese New Year and your order have not been shipped yet. We
will get on to it though.."

- Err.. Chinese New Year on 2005 is on 9th February. I put in my
order on 4th February. Thats 5 days before, even if you count
the weekend off, there is still 3 days to ship the item.

Well, I am not in a hurry, so I wait. However, I did email them
and say that I am unhappy.

On 24th February, (20 days since my order is placed) I still have
not received the order. So, again I emailed them to tell them the
update.

Now this get interesting.. The reply came as follows:
**I quote

"I hope that your continuing emails to me letting me know how you
are feeling about something that I explained was beyond our
knowledge or control, is helping to make you feel better, as I see
no other purpose, unless you wish to make me personally feel
worse."

** end quote

WOWSER!! I must have done something wrong here, they are upset!!
So.. I reply and APOLOGISED and explained that I am worry about my
programmer and if they could chase it up.

Then they reply:
** I Quote

Your updates were wasting my time.

I advised that this was sent on Monday. You tell me on Thursday
that "oh, woe, a week has passed and it hasn't arrived yet".
Well in my books, 7 days constitutes a week, (therefore making next
Monday 1 week since the programmer was despatched) so I was not
looking forward to receiving a *oh sigh, oh sigh* emails from you
every few days.

Please re-read the information regarding estimated shipping times
on Kits: http://www.dontronics.com/cat_hard_diy.html
You were never going to receive this in one week.

Yes, I would greatly appreciate not receiving any more of your
"updates"

** End quote

Say what?? WTF?? *I* waste their time? I am trying to purchase
from them. My custome to them shoud give them profit! Not loss!

BTW, the estimated shipping time is updated AFTER my order, so it
is my fault for not reading their update!!

In all my emails, I am not being rude nor demanding nor
unreasonable. I am at loss as in what did I do wrong!

Should I conclude with:

1. Dontronics... buy at your own peril!!
2. Please wait ...(and wait.. and wait..)
3. Please do not waste our time in enquiring about your purchases
4. You are a moron who do not know how to add dates.
5. You as a customer should read our web site everyday and agree
with all our updated terms!!

SO what next?
I still have not got my programmer.

No lady, I do not need your apology, I need my programmer.
Please send it to me. Afterall I have already paid for it.

Darwin.

 

[Wing Fong Wong]

Outraged <r2d2o4-c1vj@yahoo.spamoff.com> wrote:

On 18th february, (10 working days later) I still have not received
the programmer..
So, I emailed them, and received, "Sorry, our supplier is closed
for Chinese New Year and your order have not been shipped yet. We
will get on to it though.."

- Err.. Chinese New Year on 2005 is on 9th February. I put in my
order on 4th February. Thats 5 days before, even if you count
the weekend off, there is still 3 days to ship the item.

Just a little OT, but most companies in HK, China and Taiwan will

usually break a week out from Chinese New Year. They take the usual
Christmas break at Chinese New Year.

--

Wing Wong.
Webpage: http://wing.ucc.asn.au

 

[Mike Harding]

On Fri, 25 Feb 2005 21:41:52 +1300, "Eric"
<hahaha@clear.i.never.see.junk.mail.com> wrote:

Very interesting story, let us know when your programmer comes, it looks
like Dontronics don't give two shits about their customers,

Don has been around for a long time - I and other people
have often done business with him - he's a nice guy and it
will take a _lot_ more than this post to make me even think
of going elsewhere.

Mike Harding

 

[Alan Rutlidge]

"Mike Harding" <mike_harding@nixspam.fastmail.fm> wrote in message
news:40st11pt5h13rudd4ngdb8pik0nku095pd@4ax.com...

On Fri, 25 Feb 2005 21:41:52 +1300, "Eric"
hahaha@clear.i.never.see.junk.mail.com> wrote:

Very interesting story, let us know when your programmer comes, it looks
like Dontronics don't give two shits about their customers,

Don has been around for a long time - I and other people
have often done business with him - he's a nice guy and it
will take a _lot_ more than this post to make me even think
of going elsewhere.

Mike Harding

Hi Mike,

Point taken but in business there is no place for rudeness. If there is an
unavoidable delay in obtaining supply for a particular item from a
wholesaler or in dispatching, a simple courteous reply to the customer
generally gets an understanding and sympathetic ear.

BTW: I think it is good business practice to tell your customers (web page
notice is enough) that you intend to suspend trading over a particular
period (such as might be the case in small business that tend to close on
Christmas Eve and re-open after New Year's Day). It is unreasonable to
expect that the customer to automatically be aware that the vendor
celebrates Chinese New Year and shuts shop for the event, especially if it
is an Australian business (whom I'm just assuming Dontronics is).

From Dontronics' own webpage -

"Dontronics is located in Melbourne, Australia.
95% of all goods are shipped on the next business day after receiving your
order. If an item is currently out of stock, this is advised on the product
Order page. If there is a shipping delay for any reason whatsoever, you
will be notified by email.

Orders received for products shipped from locations other than Dontronics in
Melbourne are forwarded on to the relevant supplier, and an email advising
of this is also forwarded to all customers.

What does: "Thanks for the order, on the way for you" mean?
It means we have your order, and we have the goods in stock. It also means
we have processed your order and are packaging the goods ready for shipment
on the next available business day after the order has been processed."

Given that this is their standard modus operandii one might expect prompt
dispatch of in-stock items and any delays in delivery clearly and politely
communicated to the customer. The 5 - 8 days out of HK is reasonable.

From the tone of the e-mails Darwin has been receiving I get the impression
he is not dealing directly with Dontronics but possibly with a third party
supplier. Never the less, the buck still stops at Dontronics' doorstep as
the vendor.

A first time customer getting these sorts of "don't bother me" e-mails may
very well have reason for concern and especially as it has been some time
and the goods still haven't turned up and they have already been paid for.
The customer IMHO has every right to enquire as to the progress of thier
order, especially if the goods haven't been delivered within a reasonable
timeframe as quoted by the vendor.

Cheers,
Alan

 

[Poxy]

Outraged wrote:

Don Mckenzie from Dontronics often write in this newsgroup.
His manner of replies to queries are nice and enlightening.
So, of late when I need a new PIC programmer, I thought that I
should buy from his web shop.

It sounds like Dontronics is acting as an agent for a foreign kit supplier
who sends the kits direct to the customer, and in doing so does not incur
GST for items under $500 or so as it passes through Aust Post. This would
explain why GST is applicable. It doesn't quite explain why Dontronics would
offer a GST refund, unless in normal circumstances, Dontronics is the
importer and sends the goods direct to the customer, in which case GST would
be involved.

GST confusion aside, without knowing the tone of your enquiries and any
history, the responses you recieved sound intemperate and juvenile - if I
ordered from an Australian supplier I would expect the goods within 2 days,
unless I was informed otherwise - the shipping delay would then factor into
my decision to purchase from that supplier. The Chinese New Year situation
may be extraordinary but the supplier should be sympathetic to the
customer's expectations.

 

I've had good experience buying from Don, only from locally stocked items
though.

I've never had any problems with 'kitsrus' either assuming they're still
called that.
Were you polite in your enquiries? That sure doesn't sound like Don replying
anyway.

 

[eltan]

Not to mention some countries' postal services take at least 2 weeks to
deliver even for a single page business letter!


"Wing Fong Wong" <wing@stude.com.au> wrote in message
news:cvmni3$oqa$1@enyo.uwa.edu.au...

Outraged <r2d2o4-c1vj@yahoo.spamoff.com> wrote:
On 18th february, (10 working days later) I still have not received
the programmer..
So, I emailed them, and received, "Sorry, our supplier is closed
for Chinese New Year and your order have not been shipped yet. We
will get on to it though.."

- Err.. Chinese New Year on 2005 is on 9th February. I put in my
order on 4th February. Thats 5 days before, even if you count
the weekend off, there is still 3 days to ship the item.

Just a little OT, but most companies in HK, China and Taiwan will
usually break a week out from Chinese New Year. They take the usual
Christmas break at Chinese New Year.

--

Wing Wong.
Webpage: http://wing.ucc.asn.au

 

[Outraged]

Mike Harding <mike_harding@nixspam.fastmail.fm> while reading the
NewsGroups, found courage and express out opinion in
news:40st11pt5h13rudd4ngdb8pik0nku095pd@4ax.com:

On Fri, 25 Feb 2005 21:41:52 +1300, "Eric"
hahaha@clear.i.never.see.junk.mail.com> wrote:

Very interesting story, let us know when your programmer comes,
it looks like Dontronics don't give two shits about their
customers,

Don has been around for a long time - I and other people
have often done business with him - he's a nice guy and it
will take a _lot_ more than this post to make me even think
of going elsewhere.

Mike Harding

Mike, I am not trying to bad talk Don. As I have started in my post,
Don Mckenzie have my respect.

It is his minion that answer my enquiry that I cannot stand. In
business, politeness goes a long way. Especially to your customer.

Darwin

 

[Outraged]

"Poxy" <pox@poxymail.com> while reading the NewsGroups, found
courage and express out opinion in
news:388e31F5jjfpfU1@individual.net:

It sounds like Dontronics is acting as an agent for a foreign
kit supplier who sends the kits direct to the customer, and in
doing so does not incur GST for items under $500 or so as it
passes through Aust Post. This would explain why GST is
applicable.

What I am getting at is, why did they not set their web store
correctly in the first place? Surely I am not their first
customer?
Do they refund every single buyer of the programmer as they order?
would it not be easier if they automate their shopping trolley to
NOT charge GST at the checkout?

Have anyone bought PIC programmer from Don? Do you get your GST
refunded?

GST confusion aside, without knowing the tone of your enquiries
and any history, the responses you recieved sound intemperate
and juvenile - if I ordered from an Australian supplier I would
expect the goods within 2 days, unless I was informed otherwise
- the shipping delay would then factor into my decision to
purchase from that supplier. The Chinese New Year situation may
be extraordinary but the supplier should be sympathetic to the
customer's expectations.

I have copies of all my correspondence to them. I have my
colleagues and friends to read them, to find out if I use any
offensive tone or I overstep my boundary as a customer. All of them
(most of these people are prominent business person in my area)
could not find any part of my enquiry that is not polite.

I agree with them when they told me that the shipment is being
delayed due to Chinese New Year. However, when TWO WEEKS after the
Chinese New Year has passed, and I have still waiting for the
order, I think it is well within my right as a customer to be
worried and enquiry about the state of my order.

To show the tone of my enquiry, below is the exact quote of my
enquiry on 24th February.
See if you could find any offensive language used in it.

"Another Week passed.. I am getting older ..
Still no delivery of the programmer..
*sigh*

Darwin "

And this is the reply I get

"
Darwin,
I hope that your continuing emails to me letting me know how you
are feeling about something that I explained was beyond our
knowledge or control, is helping to make you feel better, as I see
no other purpose, unless you wish to make me personally feel worse.
What would you like me to do? Cancel your order, refund your money
and you can return the programmer when it arrives? Or just feel
bad?

Sharon"

to which I replied
"
Sharon,
If my updates are upsetting you, I apologise.
I will not do it again.

And, no, I do not want a refund, I need the programmer.
The point I am trying to make is that the programmer has not
arrived.
Please chase it up for me.
Darwin "

Then I get:

"
Darwin,
Your updates were wasting my time.
......
*snip*

and so on as in my original post.

I dont think I use any offending tone, and
I dont think theirs is a professional approach to customer service.

Darwin.

 

[Outraged]

<John @ Trebutech> while reading the NewsGroups, found courage
and express out opinion in
news:421f1aa8$0$27614$61c65585@un-2park-reader-02.sydney.pipenetwor
ks.com.au:

I've had good experience buying from Don, only from locally
stocked items though.

I've never had any problems with 'kitsrus' either assuming
they're still called that.
Were you polite in your enquiries? That sure doesn't sound like
Don replying anyway.

Hi John,

I also do not think it is Don that answer my queries.
Sharon did. I think she have some personal matter and she is taking
it out on me.
I am very unhappy for this. The approach is very unprofessional.

Darwin.

 

[eltan]

But based on what evidence(s) that mail should & will delivery less than a
week for example?

In Aust, depend on size & location it usually took less than a week, but
overseas, who knows.

In fact I've some letter that took more than 2 weeks to deliver & receive.

"Outraged" <r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote in message
news:Xns960960635871Br2d2@203.26.24.228...

"Poxy" <pox@poxymail.com> while reading the NewsGroups, found
courage and express out opinion in
news:388e31F5jjfpfU1@individual.net:

It sounds like Dontronics is acting as an agent for a foreign
kit supplier who sends the kits direct to the customer, and in
doing so does not incur GST for items under $500 or so as it
passes through Aust Post. This would explain why GST is
applicable.

What I am getting at is, why did they not set their web store
correctly in the first place? Surely I am not their first
customer?
Do they refund every single buyer of the programmer as they order?
would it not be easier if they automate their shopping trolley to
NOT charge GST at the checkout?

Have anyone bought PIC programmer from Don? Do you get your GST
refunded?


GST confusion aside, without knowing the tone of your enquiries
and any history, the responses you recieved sound intemperate
and juvenile - if I ordered from an Australian supplier I would
expect the goods within 2 days, unless I was informed otherwise
- the shipping delay would then factor into my decision to
purchase from that supplier. The Chinese New Year situation may
be extraordinary but the supplier should be sympathetic to the
customer's expectations.


I have copies of all my correspondence to them. I have my
colleagues and friends to read them, to find out if I use any
offensive tone or I overstep my boundary as a customer. All of them
(most of these people are prominent business person in my area)
could not find any part of my enquiry that is not polite.

I agree with them when they told me that the shipment is being
delayed due to Chinese New Year. However, when TWO WEEKS after the
Chinese New Year has passed, and I have still waiting for the
order, I think it is well within my right as a customer to be
worried and enquiry about the state of my order.

To show the tone of my enquiry, below is the exact quote of my
enquiry on 24th February.
See if you could find any offensive language used in it.

"Another Week passed.. I am getting older ..
Still no delivery of the programmer..
*sigh*

Darwin "

And this is the reply I get

"
Darwin,
I hope that your continuing emails to me letting me know how you
are feeling about something that I explained was beyond our
knowledge or control, is helping to make you feel better, as I see
no other purpose, unless you wish to make me personally feel worse.
What would you like me to do? Cancel your order, refund your money
and you can return the programmer when it arrives? Or just feel
bad?

Sharon"

to which I replied
"
Sharon,
If my updates are upsetting you, I apologise.
I will not do it again.

And, no, I do not want a refund, I need the programmer.
The point I am trying to make is that the programmer has not
arrived.
Please chase it up for me.
Darwin "

Then I get:

"
Darwin,
Your updates were wasting my time.
.....
*snip*

and so on as in my original post.

I dont think I use any offending tone, and
I dont think theirs is a professional approach to customer service.

Darwin.

 

[John Crighton]

On 25 Feb 2005 19:01:45 +1100, Outraged
<r2d2o4-c1vj@yahoo.SPAMOFF.com> wrote:

Don Mckenzie from Dontronics often write in this newsgroup.
His manner of replies to queries are nice and enlightening.
So, of late when I need a new PIC programmer, I thought that I
should buy from his web shop.

This posting is about my first time experience in buying from
DONTRONICS.

On 4th february, I ordered a PIC programmer, and I pay using my
creditcard online. Being in business, I asked for a TAX INVOICE
because I got charged GST when I ordered.

The reply came fast enough, "Sorry, the item you ordered is tax
exempt. We will refund your GST, and here is your tax invoice"

- Okay, I wonder if I did not ask for a tax invoice, would they
automatically refund me the GST charged? Have anyone buy PIC
programmers from them? did you get charged GST? if you do, do
you know that you could ask for a GST refund ?

So.. I wait for the programmer to arrive....(btw, they estimate
that the delivery time is 5-8 days)

On 18th february, (10 working days later) I still have not received
the programmer..
So, I emailed them, and received, "Sorry, our supplier is closed
for Chinese New Year and your order have not been shipped yet. We
will get on to it though.."

- Err.. Chinese New Year on 2005 is on 9th February. I put in my
order on 4th February. Thats 5 days before, even if you count
the weekend off, there is still 3 days to ship the item.

Well, I am not in a hurry, so I wait. However, I did email them
and say that I am unhappy.

On 24th February, (20 days since my order is placed) I still have
not received the order. So, again I emailed them to tell them the
update.

Now this get interesting.. The reply came as follows:
**I quote

"I hope that your continuing emails to me letting me know how you
are feeling about something that I explained was beyond our
knowledge or control, is helping to make you feel better, as I see
no other purpose, unless you wish to make me personally feel
worse."

** end quote

WOWSER!! I must have done something wrong here, they are upset!!
So.. I reply and APOLOGISED and explained that I am worry about my
programmer and if they could chase it up.

Then they reply:
** I Quote

Your updates were wasting my time.

I advised that this was sent on Monday. You tell me on Thursday
that "oh, woe, a week has passed and it hasn't arrived yet".
Well in my books, 7 days constitutes a week, (therefore making next
Monday 1 week since the programmer was despatched) so I was not
looking forward to receiving a *oh sigh, oh sigh* emails from you
every few days.

Please re-read the information regarding estimated shipping times
on Kits: http://www.dontronics.com/cat_hard_diy.html
You were never going to receive this in one week.

Yes, I would greatly appreciate not receiving any more of your
"updates"

** End quote

Say what?? WTF?? *I* waste their time? I am trying to purchase
from them. My custome to them shoud give them profit! Not loss!

BTW, the estimated shipping time is updated AFTER my order, so it
is my fault for not reading their update!!

In all my emails, I am not being rude nor demanding nor
unreasonable. I am at loss as in what did I do wrong!

Should I conclude with:

1. Dontronics... buy at your own peril!!
2. Please wait ...(and wait.. and wait..)
3. Please do not waste our time in enquiring about your purchases
4. You are a moron who do not know how to add dates.
5. You as a customer should read our web site everyday and agree
with all our updated terms!!

SO what next?
I still have not got my programmer.

No lady, I do not need your apology, I need my programmer.
Please send it to me. Afterall I have already paid for it.

Darwin.

Hello Darwin,
I bought a book from Futurlec for just under $100 all up.
They promised 2 weeks delivery on the web site.
I got my book 12 weeks later.

I have now learnt to ask lots of questions
and not to assume anything.

Do you have this item in stock?
Is the price still as advertised?
Are there any additional charges?
When will I get the item if I send the money now?
Will the item be new or shop soiled or damaged?
Will I get the item shown in the picture?
Will the item/gizmo work when I receive it?

That mob Macsomething that sell second hand test gear,
ask them. Does the power cord come with the item?
Even though you see it switched on in a picture do
not assume you will get the rare as hens teeth power cord.
Don't assume a photo copy of the manual will be cheap
either, $10 a page is not cheap!

Even after asking lots of questions there will still
be a hidden gotcha. That's just the way of it.

Darwin, just smile! Don't worry! Be happy!
When you get upset, bad chemicals are made in your
body which affects your health. Do not let people
upset you. Not worth it! Life is to short

I am sure Dontronics will send your item eventually.

Regards,
John Crighton
Hornsby

 

[Outraged]

john_c@tpg.com.au (John Crighton) while reading the NewsGroups,
found courage and express out opinion in
news:421fb02e.637744@News.individual.net:

Hello Darwin,
I bought a book from Futurlec for just under $100 all up.
They promised 2 weeks delivery on the web site.
I got my book 12 weeks later.

I have now learnt to ask lots of questions
and not to assume anything.

Do you have this item in stock?
Is the price still as advertised?
Are there any additional charges?
When will I get the item if I send the money now?
Will the item be new or shop soiled or damaged?
Will I get the item shown in the picture?
Will the item/gizmo work when I receive it?

That mob Macsomething that sell second hand test gear,
ask them. Does the power cord come with the item?
Even though you see it switched on in a picture do
not assume you will get the rare as hens teeth power cord.
Don't assume a photo copy of the manual will be cheap
either, $10 a page is not cheap!

Even after asking lots of questions there will still
be a hidden gotcha. That's just the way of it.

Darwin, just smile! Don't worry! Be happy!
When you get upset, bad chemicals are made in your
body which affects your health. Do not let people
upset you. Not worth it! Life is to short

I am sure Dontronics will send your item eventually.

Regards,
John Crighton
Hornsby

Hello John.
Thanks for your advice. Yes I am also sure that the item will
arrive eventually.

However, the point of the matter is why did they insult me when all
I did is to enquiry about my purchases?

Is this a standart operating procedure from this company? I hope
not, because I don't think someone like Don Mckenzie would let his
company down that direction. It is sad indeed.

I am mostly a happy person, I could take insults and give them out
too. But that normally reserved to my close friends because they
would know that I did not meant it, nor they. Never to strangers.

To insult a total stranger (viz. "your opinion is wasting my time")
especially if that stranger is your customer, you will leave people
angry and dissatisfied.

Yeah Futurlec is known to have slow delivery but they do not insult
you. They apologise everytime you contact them. I did have to
wait for their delivery, and at every enquiry, I received POLITE
answers. Your opinion is important to them.

Contrary to this at DONTRONICS. Your opinion is NOT important to
them. If you enquire, you are wasting their time. Obviously your
time while waiting for the delivery is not important. And obviously
their time to read and reply to your emails are priceless.

That make you think wether it is worthwhile to buy from them at
all? Do I really need their product that desparately so that if
the price to pay is to have them insult me?
Maybe I should go somewhere else?

I got a lot of fume to let out... pftsssssss!!!!!!


Darwin.

 

[Outraged]

"eltan" <eltan@start.com.au> while reading the NewsGroups, found
courage and express out opinion in
news:cvoctq$18ot$1@otis.netspace.net.au:

But based on what evidence(s) that mail should & will delivery
less than a week for example?

In Aust, depend on size & location it usually took less than a
week, but overseas, who knows.

In fact I've some letter that took more than 2 weeks to deliver
& receive.

eltan,

It is not the delivery time I am complaining about.. it is the insult
they dished out when I enquire for the product.

If they politely ask me to wait, I will..
If they update me with the state of delivery, even if they do it
often, I would not get upset.
For example, Futurlec is a company that normally deliver very slow,
yet I still buy from them.

On the other hand, to say that my enquiry is wasting their time,
well..
Maybe I should buy somewhere else.

And it will be my duty to warn other unsuspecting buyers to stay away
from them, lest the item they bought may never arrive and they are
not allowed to enquiry about it.

Darwin

 

[Outraged]

Wing Fong Wong <wing@stude.com.au> while reading the NewsGroups,
found courage and express out opinion in
news:cvmni3$oqa$1@enyo.uwa.edu.au:

Outraged <r2d2o4-c1vj@yahoo.spamoff.com> wrote:
On 18th february, (10 working days later) I still have not
received the programmer..
So, I emailed them, and received, "Sorry, our supplier is
closed for Chinese New Year and your order have not been
shipped yet. We will get on to it though.."

- Err.. Chinese New Year on 2005 is on 9th February. I put in
my
order on 4th February. Thats 5 days before, even if you
count the weekend off, there is still 3 days to ship the
item.

Just a little OT, but most companies in HK, China and Taiwan
will usually break a week out from Chinese New Year. They take
the usual Christmas break at Chinese New Year.

That is fine.

But Dontronics have been a dealer for them for a few year, they
should have already expect the problem. They should warn the buyers
of this fact before they buy.

I am not grudging the delivery time, I could wait.

I am upset because they insult me when I enquiry about the item.

If a customer are not allowed to ask them about the state of delivery
for the product they bought, what may happen if say there is a
warranty problem? They may send out gorillas to get you.

"Life time warranty - If the item is faulty, we will kill you - End
of warranty"

Darwin.

 

[Poxy]

Outraged wrote:

To show the tone of my enquiry, below is the exact quote of my
enquiry on 24th February.
See if you could find any offensive language used in it.

"Another Week passed.. I am getting older ..
Still no delivery of the programmer..
*sigh*

Darwin "

While not offensive, that email has an irritable, passive/agressive tone to
it - you don't ask directly for the status of your order, which would be the
more appropriate approach.

That said, the onus is on the supplier to act in a professional manner, even
if the customer doesn't.

 

[Outraged]

"Poxy" <pox@poxymail.com> while reading the NewsGroups, found
courage and express out opinion in
news:38a34dF5lu5rtU1@individual.net:

Outraged wrote:

To show the tone of my enquiry, below is the exact quote of my
enquiry on 24th February.
See if you could find any offensive language used in it.

"Another Week passed.. I am getting older ..
Still no delivery of the programmer..
*sigh*

Darwin "

While not offensive, that email has an irritable,
passive/agressive tone to it - you don't ask directly for the
status of your order, which would be the more appropriate
approach.

That said, the onus is on the supplier to act in a professional
manner, even if the customer doesn't.



Poxy,

I agree to both of your statements.

In the first one, I may be trying to express my frustation in a
passive way. I do regret it. I did apologise to the recipient for
it.

But it seems that my apology is taken as a weakness by them, thus
they think they could insult me and get away with it, just because
I back down.

I think if I send something in the line of:

"What the fucks happening to my order bitch?
Spit it out you fuckin' thievin' bastard."

or in a more literated loquent line of

"Send my purchases to me, you bloody ball-less twit protohomidid
chromosomally aberrent caricarture of a coprohagic cloacal
parasitic pond scum!"

I may be guilty of agression in the first degree. But I think that
would sum up how I feel towards them in this instance.

Professionalism is what we expect when we read Don Mckenzie's
comments in the news group. That what bring me to his store in the
first place. But as the matter of fact, this is far from my
expectation in the negative way.

Darwin.

 

[Adrian Jansen]

I have sat on both sides of that fence, having run a retail store in
Adelaide for 7 years or so in a bygone age, and had exactly the same
problems, both with customers and unresponsive suppliers.

I have always had good and friendly service from Dontronics, annd
certainly good delivery on anything directly from their stock. For
stuff beyond their control, I would expect they cant do much more than
what has already been done, and sending reminders every day or so
probably serves no good purpose.

In my opinion, Dontronics is one of the best suppliers around, and it
does no one any good to badmouth him in public.

--
Regards,

Adrian Jansen adrianjansen at internode dot on dot net
Design Engineer J & K Micro Systems
Microcomputer solutions for industrial control
Note reply address is invalid, convert address above to machine form.

 

[Outraged]

Adrian Jansen <adrian@qq.vv.net> while reading the NewsGroups,
found courage and express out opinion in
news:421ffa13$1@duster.adelaide.on.net:

I have sat on both sides of that fence, having run a retail
store in Adelaide for 7 years or so in a bygone age, and had
exactly the same problems, both with customers and unresponsive
suppliers.

I have always had good and friendly service from Dontronics,
annd certainly good delivery on anything directly from their
stock. For stuff beyond their control, I would expect they cant
do much more than what has already been done, and sending
reminders every day or so probably serves no good purpose.

In my opinion, Dontronics is one of the best suppliers around,
and it does no one any good to badmouth him in public.

Hello Adrian,
I am in retail business right now. And have been in this business
for over 18 years. I agree there are problems inconjuction with
customers and unresponsive suppliers.
However, there is no call for being rude to your customer.
A happy customer will tell 2 others, an unhappy one will tell the
world.

Having paid their money, and having been promised that a certain
item will arrive within a certain time, it is within the right of
the customer to enquiry on the state of their order. Especially if
the customer has waited for far longer than the promised time.

I have waited for FOURTEEN days (4th feb till 18th feb) before I
send my first remander, and my second remander is sent on the 24th,
SIX days after that.

I am not sure where you get the notion of me sending them a
reminder every day or so. I certainly do NOT send them remainder
every day. I am much too busy to do that. I have only send them
TWO remainder in TWENTY days. Is that too much?

It is also well within your right to have the opinion that you have
satisfactory treatment from them.
Unfortunately, experience tought me the contrary.
I have stated in my original post that I RESPECTED Don Mckenzie,
based on his contribution into this forum.
It is the service I get from his minion that I resent.

If you do not take offence when some one insult you, well, it is
your right also.
If this sort of thing happened 100 to 200 years ago, this type of
insult may be a call for a duel. For not only I am called a time
waster, there is also a hint that they question my intelligence.
Would I not demand satisfaction? Or should I file for libel? or
was it slander?
Aint we lucky to live in the 21st century?

Darwin.