Verizon Telephone Ringer ISSUE (land line)

On Wed, 15 Jan 2020 07:24:52 -0500, jaugustine@verizon.net wrote:

On Sun, 12 Jan 2020 07:17:46 -0500, jaugustine@verizon.net wrote:

Hi, Here is more information (I use my Tracphone to call my landline
number):

I scoped the phone line. When there was no problem (phone rings), I saw a
nice 20 hz sign wave on the display.

When the phone did NOT ring, I saw what looks like a rounded sawtooth.
One sawtooth for each ring period!! The amplitude of the "sawtooth" was
much lower than the normal ring signal.

Since I have DSL for internet, is it possible one of the DSL filters might
cause this problem?

I am going to disconnect everything in the house at main phone jack,
plug in a single spare telephone. If that doesn't ring, then I will contact
Verizon. I will post an update later.

UPDATE:

This problem got worse (more frequent) in the last couple days. As a
result, I was able to determine that NOTHING in the house was the cause.

I disconnected everything at the main phone jack, plugged
in a spare telephone at that jack, and used my Tracfone to call
my landline number. The first time, the telephone rang. A little
while later, I tried it again, and by golly, it did not ring. I contacted
Verizon tech support. A service man is scheduled to come Monday.

MORE UPDATE:

A service man did NOT come.

Verizon is still working on the problem. I was told by a tech support
person that they are working on the cable (not outside my house).

John
If it is a high resistance short they may find it after a time. Bitchy
to find.


KenW
 
On Wednesday, January 15, 2020 at 7:25:32 AM UTC-5, jaugu...@verizon.net wrote:
On Sun, 12 Jan 2020 07:17:46 -0500, jaugustine@verizon.net wrote:

Hi, Here is more information (I use my Tracphone to call my landline
number):

I scoped the phone line. When there was no problem (phone rings), I saw a
nice 20 hz sign wave on the display.

When the phone did NOT ring, I saw what looks like a rounded sawtooth.
One sawtooth for each ring period!! The amplitude of the "sawtooth" was
much lower than the normal ring signal.

Since I have DSL for internet, is it possible one of the DSL filters might
cause this problem?

I am going to disconnect everything in the house at main phone jack,
plug in a single spare telephone. If that doesn't ring, then I will contact
Verizon. I will post an update later.

UPDATE:

This problem got worse (more frequent) in the last couple days. As a
result, I was able to determine that NOTHING in the house was the cause.

I disconnected everything at the main phone jack, plugged
in a spare telephone at that jack, and used my Tracfone to call
my landline number. The first time, the telephone rang. A little
while later, I tried it again, and by golly, it did not ring. I contacted
Verizon tech support. A service man is scheduled to come Monday.

MORE UPDATE:

A service man did NOT come.

Verizon is still working on the problem. I was told by a tech support
person that they are working on the cable (not outside my house).

Last mile. between your DEMARC and their SLIC where up to 16 lines are multiplexed to a single pair o the C. O. More lines, if it s Fiber Optic to the C.O, They work from the SLIc towards your house, looking for problems.
 
<SNIP>

UPDATE:

This problem got worse (more frequent) in the last couple days. As a
result, I was able to determine that NOTHING in the house was the cause.

I disconnected everything at the main phone jack, plugged
in a spare telephone at that jack, and used my Tracfone to call
my landline number. The first time, the telephone rang. A little
while later, I tried it again, and by golly, it did not ring. I contacted
Verizon tech support. A service man is scheduled to come Monday.

MORE UPDATE:

A service man did NOT come.

Verizon is still working on the problem. I was told by a tech support
person that they are working on the cable (not outside my house).

Last mile. between your DEMARC and their SLIC where up to 16 lines are multiplexed to a single pair o the C. O. More lines, if it s Fiber Optic to the C.O, They work from the SLIc towards your house, looking for problems.

FINAL UPDATE:

On Wednesday, 2 Verizon service men showed up. They did some testing at
the pole first, and concluded the problem is in the house.

Note: The previous owner of this house had two phone lines coming in
from the pole, and several lines inside the house.

The service men rewired the main jack, and removed the MOVs surge
protectors (I installed years ago). They ran more ringing tests and since
then, the telephone ALWAYS rings when someone calls.

I tested the MOV surge protectors and they "clamp" at 250 volts. Even
though they seem to be OK, I am going to order new ones.

FYI: Ringing voltage is about 90VAC (20HZ) unloaded (no devices on
line). This is RMS voltage with a PEAK voltage around 127VAC.

Thanks again to everyone, John
 
On Fri, 17 Jan 2020 10:21:50 -0500, jaugustine@verizon.net wrote:

UPDATE:

This problem got worse (more frequent) in the last couple days. As a
result, I was able to determine that NOTHING in the house was the cause.

I disconnected everything at the main phone jack, plugged
in a spare telephone at that jack, and used my Tracfone to call
my landline number. The first time, the telephone rang. A little
while later, I tried it again, and by golly, it did not ring.

Is your phone connected to your modem or are you still on ADSL?
 
jaugustine@verizon.net <jaugustine@verizon.net> wrote:
The service men rewired the main jack, and removed the MOVs surge
protectors (I installed years ago). They ran more ringing tests and since
then, the telephone ALWAYS rings when someone calls.

I tested the MOV surge protectors and they "clamp" at 250 volts. Even
though they seem to be OK, I am going to order new ones.

I installed MOVs on my phone line years ago, they failed when there was
a nearby lightning strike (I suppose they did their work). I had to
remove them to get the line working again (which was ISDN at that time,
so 90V DC all the time) and ever since then the two defective MOVs have
been laying in a corner of my electronics work desk waiting for me to
get new ones.... never got around to ordering some, and the local
electronics store where I bought them has long been closed down.

It may be that they were the cause, but of course it may just as well
have been a bad contact that they fixed by fiddling with it.
 

Welcome to EDABoard.com

Sponsor

Back
Top