Toshiba TV29C90 problem; Image fades to black...

Too_Many_Tools <too_many_tools@yahoo.com> wrote:
It is NOT a conspiracy - it is the result of accountants over-ruling
engineers. The demand is to lower costs, at any cost. The engineers
then have to decide where to cut costs.


The engineers are TOLD by the MBA accountants where to cut costs.

Good designs are allowed to turn to bad designs to cut a fraction of a
penny.

The sooner the product dies after warranty, the sooner the customer
will be buying another NEW item.

As has been pointed out, the repair inventory is considered a "profit
center" which is code for gouge the customer if he wants to repair the
item.

And yes it IS a conspiracy....to get more of the public's money.
Doesnt happen like that with the chinese products.

Just another reason why bugger all is made in
the US anymore except for stuff like aircraft etc.


clare wrote:
On Mon, 15 Jan 2007 07:02:25 +1100, "Rod Speed"
rod.speed.aaa@gmail.com> wrote:

Ecnerwal <LawrenceSMITH@SOuthernVERmont.NyET> wrote
Rick Brandt <rickbrandt2@hotmail.com> wrote

This raises an apparent contradiction.

Perhaps you've not been adequately involved with your appliances
to see that there is not a contradiction, even "apparently".

Or perhaps you havent.

The old ones were, for the most part, designed to be repairable.

Yes. And so are the current ones too with the exception of plug
packs etc.

"This part always breaks eventually, we'll
isolate it and make it easy to replace".

That is just plain silly with domestic appliances. There is bugger
all except light bulbs that cant be designed to last indefinitely.

And even that has changed just recently too.

The new ones are, for the most part, designed NOT to be repairable,

Oh bullshit.

and/or parts prices/availability are manipulated
to render them effectively non-economic to repair.

More bullshit. I've done just that fine with a modern electric
chainsaw.

"This part will (by design) break about 1 year after the warranty
runs out -

Not even possible.

It is NOT a conspiracy - it is the result of accountants over-ruling
engineers. The demand is to lower costs, at any cost. The engineers
then have to decide where to cut costs. Sometimes they win, sometimes
you loose.
Cost to assemble dictates design more than sevicability. If they can
save a dollar in total per machine by making assembly easier (or by
cutting out a procedure, like de-burring drilled or stamped holes)
without increasing their warranty exposure, they do it.
This could all change OVERNIGHT if all the cheap B@$7@rds in North
America wouldn't insist on buying the cheapest whatever possible. If
there was a market for quality products at a price that companys
could afford to build them and sell them for, quality goods would
still be available. That market just does not exist any more. If it
did, Wallmarts would be closing all over North America, instead of
continuing to displace the established specialty shops that used to
sell the "good stuff".

--
Posted via a free Usenet account from http://www.teranews.com
 
You must be the guy who draws the "Dilbert" comic strip.
No but ask any engineer....Dilbert is fact, not fiction.

TMT

Karl S wrote:
On 14 Jan 2007 11:40:18 -0800, Too_Many_Tools wrote:

In my opinon, it is a symptom of a larger problem....

Companies are setting up the situation that you are forced to buy new
versus repair the used applicance, car, electronics, computers, cell
phones....because they make a larger profit.

The MBAs that are crafting the company policy are behind this.

You must be the guy who draws the "Dilbert" comic strip.
 
Andrew VK3BFA <ablight@alphalink.com.au> wrote
William Noble wrote

nonrepairable is not the same as planned obsolescense.
A new product may be impossible to repair because it
uses custom electronics and special assembly techniques
but that doesn't mean it's planned to quit working in 3 years.

Yes it is - your wrong.
Nope.

Theres actually an engineering discipline devoted to this
subject - its called "Stress Engineering" ie how many
cycles can the door open and close before ir breaks
The reality is that that isnt done with domestic appliances.

- or, how many hours will the just adequate component get
stinking hot before it desolders itself from the circuit board.....
That aint designing it to fail just outside the warranty.

all things that most technicians are intimately familiar
with - (their called "bread and butter" faults..).
we used to make a living from them....
They werent deliberately designed in. Just lousy design.

the technically difficult repairs that took EONS you did
for self satisfaction and lost money on - that was ok
when there was enough of the other stuff to make a living.

The whole societal mindset has changed - most of my customers now
are "mature aged" and have the life long expectation that when thing
breaks, it gets fixed. The younger ones - don't even bother, they
EXPECT it to break soon after the warranty ends (thats BONUS time!)
and will not even think about getting it repaired....
Because it makes not sense to spend a high percentage of the cost of
a new VCR repairing an existing one. The new one gets a new warranty.

Modern manufacturing methods - them too - snap together plastic
assemblies designed for easy assembly with no thought for subsequent
servicing (hey, nuts and bolts cost MONEY) - done by unskilled, low
wage workers to whom a screwdriver is probably a complex machine tool.
And most of that stuff just doesnt fail, most obviously
with plug packs and molded power cords.

Modern circuit boards - SMD components, machine assembled,
wave soldered - give VERY high reliability due lack of "operator error"
Nope, due to the technology.

but again, virtually impossible to repair without specialist equipment -
fine if your in aerospace, or medical, or industrial where you have
the margins, but not domestic stuff. (and thats assuming the
complex in house LSI IC is even available - it usually isnt...)
And they hardly ever need to be repaired too.

And the manufacturers too - theres no money in servicing, 10,000 TV
sets can be ordered, delivered to the customers distribution centre
straight off the boat all from one person sitting in front of a PC -
no warehouses, spare parts stock, skilled staff to manage the
spare parts, service data to manage, field service staff to
control, cost of running a service centre....
And those arent designed to fail just outside the warranty.

Same for service data - costs too much. Its easier to replace
something under warranty irrespective of the fault, crush it, and
claim it as a tax loss than maintain a service centre with skilled techs,,,,
The reality is that costs a lot less to stamp out another in the
asian factory than it can ever cost to have a first world tech fix it.

Sooo - this leaves people like us - slightly demented, do it
yourselfers, who machine bits out of aluminum to replace a broken
plastic bracket (thats why I got into this bizarre metalworking world)
- people who will spend DAYS chasing a generic replacement, who,
when they see something of a similar model in the dumpster, will
rescue it to take home for spares.....

Do I complain - yeh, fer sure. Would I do anything else - no way,
I enjoy the challenge. Learning new skills, being rat cunning and
devious, figuring out how to beat the obsolescence game....its fun
(mostly) Pity it barely pays the bills - fortunately the house is paid
for, the kids are off our hands (mostly) and I dont lust after a turbo
Porsche...(now, more tools - thats different...)
And they are dirt cheap now.

And when my generation goes - thats it, cant
see anyone choosing to do this to make a living.
Corse they wont.

Sitting at a service station console taking money for gasoline pays better.
And so do almost everything else too.

The only industries where you CAN make good money servicing are:-

1.Where the machine itself costs LOTS of money,
so the repair is a small part of the cost
2.Where people are standing idle because the machine is down
Even that is arguable, an operation like that should have decent redundancy.

3 There is some sort of "voodoo mystique" about it (medical is a good example)

Ah, that feels SO much better ..........

Andrew VK3BFA.
 
"Too_Many_Tools" <too_many_tools@yahoo.com> wrote in message
news:1168803617.571470.24010@q2g2000cwa.googlegroups.com...
In my opinon, it is a symptom of a larger problem....

Companies are setting up the situation that you are forced to buy new
versus repair the used applicance, car, electronics, computers, cell
phones....because they make a larger profit.
Only partly true. Do you want to keep your computer forever? Do you think
you'd be on line here if you still had that 286 processor? We lived for
centuries with no computer but having one is a choice we make. I bought a
new refrigerator with the money saved on the electric bill by getting rid of
the old one. Sometimes, new really is better.
 
The *only* kitchen item made of SS currently tarnishing in my kitchen is
my pizza wheel. I'm not terribly upset....
JR
Dweller in the cellar

hallerb@aol.com wrote:

Rod Speed wrote:

Too_Many_Tools <too_many_tools@yahoo.com> wrote:


In my opinon...no.

I dont believe it happens in the sense that its actually possible
to design something to fail early and still have a viable product.

And there is plenty of stuff that clearly aint anything to do
with planned obsolescence at all. Most obviously with stuff
as basic as bread knives which are all metal. Those wont
even need to be replaced when the handle gives out.

And heaps of kitchen stuff is now stainless steel, which
will last forever compared with the older tinplate crap.


I intentionally try to have older appliances, vehicles, machines to
lower repair costs and keep overall ownership cost to a minimum.

Your thoughts?

Works fine with some things, but can bite. I just replaced
the switch in the vaccuum cleaner which is about 40 years
old. Cost peanuts and was very easy to find a new one.

The big 9ź" hand held circular saw that I built the house with
35 years ago has just seen the power switch fail and that is
no longer available from the manufacturer. Fortunately its
failed on so the saw is still usable tho more dangerous.
It uses blades with a 1?" hole. The current blades have
1" holes with washers which allow smaller shafts but no
easy way to use them on my old saw. There doesnt appear
to be any readily available source of different collets for that.

Just had the chain adjuster failed on a dirt cheap relatively
new electric chainsaw. I assumed that they wouldnt bother
to supply parts like that, but I was wrong, readily available
and in fact free. Clearly no planned obsolescence there.

And power tools are now so cheap that they are very viable
to buy even for just one job. I had to cut a copper pipe thats
buried in the ground and it costs peanuts to buy a very decent
jigsaw to cut it, just to avoid having to dig a bigger hole around
where I needed to cut it. Its been fine for other stuff since,
no evidence that its going to die any time soon. Could well get
40 years out of that too like I did with most of the power tools
that I used to build the house.

Cars in spades. I've just replaced my 35 year old car that I was
too stupid to fix the windscreen leak with which eventually produced
rust holes in the floor which wont pass our registration check.
While its possible to plate the holes, I cant be bothered, I intended
to drive that car into the ground and decided that that had happened.
No evidence that the replacement new car wont last as long. Its
certainly got more plastic, most obviously with the bumper bars that
the new one doesnt have, but that mostly due to modern crumple
zones, not due to planned obsolescence and might save my life etc.

People were raving on about planned obsolescence when
I built the house and I've had very little that has ever needed
replacement apart from basic stuff like light bulbs and the
occassional failure of stuff like elements in the oven etc.

More below.


Irreparable damage
By Bryce Baschuk
THE WASHINGTON TIMES
January 9, 2007

Bill Jones, after 42 years, is finally closing the
Procter Appliance Service shop in Silver Spring.

That isnt planned obsolescence, thats the fact that its a
lot cheaper to pay a very low wage asian to make you
a new one than it ever is to pay a first world monkey to
repair your existing one with all but quite trivial faults.


"You can't make a good salary to survive on the way you
could years ago," said the 61-year-old owner of the oven,
refrigerator and washer-dryer repair shop. "Everything
has changed in the appliance business."

It has indeed, but not because of planned obsolescence.


Mr. Jones recently sold his home in Laurel and is in the
process of moving to Bluffton, S.C., with his wife, Jeannette.

Sob sob.


Mr. Jones is one of the many Washington-area repairmen who have
struggled to stay afloat as residents replace, not repair, old appliances.

Because its generally better value to replace.


"It's a dying trade," said Scott Brown, Webmaster of www.fixitnow.com
and self-proclaimed "Samurai Appliance Repairman."

Wota fucking wanker. Bet he doesnt disembowel himself when he fucks up.


The reason for this is twofold, Mr. Brown said: The cost
of appliances is coming down because of cheap overseas
labor and improved manufacturing techniques,

So much for your silly line about planned obsolescence.


and repairmen are literally dying off.

They arent in other industrys that are still viable,
most obviously with cars and trucks and houses.


The average age of appliance technicians is 42, and there are few
young repairmen to take their place, said Mr. Brown, 47. He has
been repairing appliances in New Hampshire for the past 13 years.

He should have had a clue 13 years ago.
The writing was on the wall long before that.


In the next seven years, the number of veteran appliance
repairmen will decrease nationwide as current workers retire
or transfer to other occupations, the Department of Labor
said in its 2007 Occupational Outlook Handbook.

Must be rocket scientist shinybums.


The federal agency said many prospective repairmen prefer work
that is less strenuous and want more comfortable working conditions.

They actually prefer a decent income.

That claimed 'prefer work that is less strenuous and want more
comfortable working conditions' clearly hasnt affect car, truck or
house repair and the construction industry etc. Tho there will
always be some of that with a 5% unemployment rate.


Local repairmen said it is simply a question of economics.
"Nowadays appliances are cheap, so people are just getting new ones,"

Yep, only a fool wouldnt if the new one costs about
the same as the cost of repairing the old one.


said Paul Singh, a manager at the Appliance Service Depot, a repair
shop in Northwest. "As a result, business has slowed down a lot."

"The average repair cost for a household appliance is $50 to $350,"
said Shahid Rana, a service technician at Rana Refrigeration, a repair
shop in Capitol Heights. "If the repair is going to cost more than
that, we usually tell the customer to go out and buy a new one."

Must be rocket scientist apes.


It's not uncommon for today's repairmen to condemn an appliance
instead of fixing it for the sake of their customers' wallets.

If they decide to repair an appliance that is likely to break
down again, repairmen are criticized by their customers
and often lose business because of a damaged reputation.

Mr. Jones said he based his repair decisions on the 50 percent
rule: "If the cost of service costs more than 50 percent of the price
of a new machine, I'll tell my customers to get a new one."

What makes a lot more sense is to factor in the failure rate of that appliance.


"A lot of customers want me to be honest with them, so I'll tell them
my opinion and leave the decision making up to them," he said.

In recent years, consumers have tended to buy new
appliances when existing warranties expire rather than
repair old appliances, the Department of Labor said.

Hardly surprising given that they are now so cheap.


Mr. Brown acknowledged this trend. "Lower-end appliances which you
can buy for $200 to $300 are basically throwaway appliances," he said.
"They are so inexpensive that you shouldn't pay to get them repaired."
"The quality of the materials that are being made aren't lasting,"

Pig ignorant silly stuff.


Mr. Jones said. "Nowadays you're seeing more plastic

I had some reservations about my 35 year old
dishwasher that does have a plastic liner. Its lasted fine.


and more circuit boards, and they aren't holding up."

Bullshit.


Many home appliances sold in the United States
are made in Taiwan, Singapore, China and Mexico.

And now china.


"Nothing is made [in the United States] anymore," Mr. Jones said.
"But then again, American parts are only better to a point,
a lot of U.S. companies are all about the dollar."

Fortunately for the next generation of repairmen, some of today's
high-end appliances make service repairs the most cost-effective option.

The Department of Labor concurred. "Over the next decade, as more
consumers purchase higher-priced appliances designed to have much
longer lives, they will be more likely to use repair services than to
purchase new appliances," said the 2007 Occupational Outlook Handbook.

Bet that will have fuck all effect on the employment prospects.


Modern, energy-efficient refrigerators
can cost as much as $5,000 to $10,000,

Pig ignorant drivel. You can buy plenty of modern energy efficient
fridges for a hell of a lot less than that. I've done just that a month ago.


and with such a hefty price tag, throwing one away is not an option.

Bet the fools stupid enough to buy those will anyway.


In some cases, repairmen can help consumers reduce the
amount of aggravation that a broken appliance will cause.

Consider the time and effort it takes to shop for a new appliance, wait
for its delivery, remove the old one and get the new one installed.

I did mine in 30 mins total, literally.


In addition, certain appliances such as ovens and
washing machines can be a bigger hassle to replace
because they are connected to gas and water lines.

Just changed washing machines over too, with a free
one I inherited. Changing the water over took minutes too.


"It takes your time, it takes your effort, and if you don't
install the new appliance, you'll have to hire a service
technician to install it anyways," Mr. Brown said.

Only the incompetant fools that cant change the washing machine over.


Some consumers bond with their appliances like old pets,
and for loyalty or sentimental reasons, refuse to let them go.

Mr. Rana said some of his clients have appliances that are
more than 30 years old. It makes sense, he said. "A lot of old
refrigerators are worth fixing because they give people good service.

Wrong, those are normally lousy energy efficiency.


They just don't make things like they used to."

Yeah, they make them much better today energy efficiency wise.

And much better design wise too with the shelves and bins etc too.


did you know theres all qualitys of stainless, some will last literaLLY
FOREVER not so for kitchen stainless, try a magnet on stainless the
better quality is non magnetic

--
--------------------------------------------------------------
Home Page: http://www.seanet.com/~jasonrnorth
If you're not the lead dog, the view never changes
Doubt yourself, and the real world will eat you alive
The world doesn't revolve around you, it revolves around me
No skeletons in the closet; just decomposing corpses
--------------------------------------------------------------
Dependence is Vulnerability:
--------------------------------------------------------------
"Open the Pod Bay Doors please, Hal"
"I'm sorry, Dave, I'm afraid I can't do that.."
 
"Too_Many_Tools" <too_many_tools@yahoo.com> wrote in message
news:1168830410.480473.125040@m58g2000cwm.googlegroups.com...
It is NOT a conspiracy - it is the result of accountants over-ruling
engineers. The demand is to lower costs, at any cost. The engineers
then have to decide where to cut costs.


The engineers are TOLD by the MBA accountants where to cut costs.

Good designs are allowed to turn to bad designs to cut a fraction of a
penny.

The sooner the product dies after warranty, the sooner the customer
will be buying another NEW item.
From their competitor? What manufacturer wants to take that chance?

As has been pointed out, the repair inventory is considered a "profit
center" which is code for gouge the customer if he wants to repair the
item.
If you have to stock, for thirty years, a part that exists only on a
small handful of machines out there, how much would that part _really_ cost
after overhead for that _entire_ period gets figured in? And since machines
change design every few years, there are simply thousands and thousands of
parts all in the same situation. It's for that reason I quit bitching about
the prices of replacement parts at car dealers. I may pay more, but I'm
assured that it will be there more so than any other source. That assurance
costs money.


And yes it IS a conspiracy....to get more of the public's money.
I'm calling you out on that one. Perhaps if all the brands and
manufacturers of appliances were consolidated so much that they _had_ to be
in cahoots, I'd be more inclined to believe you, but your appliances are
built all over the world now, by a variety of companies competing hard for
your business, not just once, but again and again, and that means that one
company with a good product will never say a word to a competitor about how
they do a better job. I certainly wouldn't, and the way to make money in
appliances is to build a better product that gives the customer the value
for the dollar they are willing to pay. Folks that want a top of the line
appliance will pay extra for the appearance of better quality, and if it can
be proved they're getting their money's worth, they'll spend even more.
What it costs me when a product fails, wastes my time, and the hassle and
frustration of resolving the situation, means far more to me than the
initial cost of a product. I've paid that price too many times, as I'm sure
we all have at one time or another, so back to the point of the most bang
for my buck is why companies competing for my precious dollar will not
conspire with each other. All it takes is for one of them to refuse to
conspire and the conspirators lose, leaving that one to earn my money.

 
On Sun, 14 Jan 2007 18:19:24 GMT, "Rick Brandt"
<rickbrandt2@hotmail.com> wrote:

Ecnerwal wrote:
In article <B%tqh.1176$O02.696@newssvr11.news.prodigy.net>,
"Rick Brandt" <rickbrandt2@hotmail.com> wrote:

This raises an apparent contradiction.

Perhaps you've not been adequately involved with your appliances to
see that there is not a contradiction, even "apparently".

The old ones were, for the most part, designed to be repairable. "This
part always breaks eventually, we'll isolate it and make it easy to
replace".

The new ones are, for the most part, designed NOT to be repairable,
and/or parts prices/availability are manipulated to render them
effectively non-economic to repair. [snip]

What you say speaks to the issue of why did we repair in the past and why don't
we repair now, but it says nothing about the comparable reliability. If
appliances in the past were "built to be repaired" that can be interpretted to
mean that failures were expected. If failures were expected and people could
make a living performing those repairs then that suggests that the appliances
were not that reliable.

The main reason we don't repair modern electronic appliances is that
the cost of parts and labour to carry out the repairs is often nearly
as much (or more) than the appliance cost new. Why would anyone pay
for a repair on an item, which may be as good as new when repaired,
when a brand new item may only cost a little more. The new item also
comes with a new warranty.

This will only change when the standard of living in countries
producing the majority of appliances goes up considerably thus making
the cost of producing items more expensive.

However, along with that, in order to make them economical to repair,
they must also be designed for accessibility to components such that
they can physically be repaired. Designing in repairability also adds
a bit to the cost of production.

Personally, I am all in favour of repairability if for no other reason
than it saves energy and resources across the board.
 
Alan Moorman@visi.com wrote:
On 14 Jan 2007 18:19:35 GMT, et472@FreeNet.Carleton.CA
(Michael Black) wrote:

snip

And I want to add something about "planned obsolescence" because it
is often misused. If people are choosing to buy cheap, it's hardly
that the manufacturers are making things so they will break. The
consumer often wants that cheaper tv set or VCR.

And there is the issue of just plain obsolescence. Forty years
ago, there'd hardly be any electronic items around the house. A
tv set or two, some radios, maybe a stereo. But look around now,
and everything is electronic. It's either been invented in the past forty
years (not even that long in many cases), or at the very least could not
have been a consumer item until recently. Once you have consumers buying
the latest thing, things are bound to go obsolete. Buy early, and things
still have to develop, which means the things really may become obsolete
in a few years. It's not the manufacturer doing this to "screw the
consumer", it's a combination of new developments and consumer demand.

If my computer from 1979 had been intended to last forever, it would
have been way out of range in terms of price. Because they'd have to
anticipate how much things would change, and build in enough so upgrading
would be doable. So you'd spend money on potential, rather than spending
money later on a new computer that would beat out what they could
imagine in 1979. And in recent years, it is the consumer who is deciding
to buy a new computer every few years (whether a deliberate decision or
they simply let the manufacturer lead, must vary from person to person.)

Michael


Planned obsolescence has been a tenet of the automobile
industry since the '30s. General Motors, in particular
used styling to make a 2 or 3 year-old-car look "old" and in
need of replacement with a newly styled model.

A bigger engine, prettier colors, new styles, all those
things are at the heart of 'planned obsolescence.'


Well, when i was growing up having a car at 100K miles meant it was shot
and junk. Cars routinely go 150/200K miles if there properly maintained
and not some boner motor or tranny combo (always exceptions to the rule).

Electronics, while in some respects is miles ahead do to large scale
integration has its own issues. Heat build up has caused many devices to
fail from bad solder joints or component failure. Electronic CRT chassis
are so flimsy that if you take the chassis out the plastic wont support
the CRT. So progress is both good and bad. CD players have lasers that
get dirty and get tossed long before the actual laser diode is gone.

Bob


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Ross Herbert <rherber1@bigpond.net.au> wrote:
On Sun, 14 Jan 2007 18:19:24 GMT, "Rick Brandt"
rickbrandt2@hotmail.com> wrote:

Ecnerwal wrote:
In article <B%tqh.1176$O02.696@newssvr11.news.prodigy.net>,
"Rick Brandt" <rickbrandt2@hotmail.com> wrote:

This raises an apparent contradiction.

Perhaps you've not been adequately involved with your appliances to
see that there is not a contradiction, even "apparently".

The old ones were, for the most part, designed to be repairable.
"This part always breaks eventually, we'll isolate it and make it
easy to replace".

The new ones are, for the most part, designed NOT to be repairable,
and/or parts prices/availability are manipulated to render them
effectively non-economic to repair. [snip]

What you say speaks to the issue of why did we repair in the past
and why don't we repair now, but it says nothing about the
comparable reliability. If appliances in the past were "built to be
repaired" that can be interpretted to mean that failures were
expected. If failures were expected and people could make a living
performing those repairs then that suggests that the appliances were
not that reliable.



The main reason we don't repair modern electronic appliances is that
the cost of parts and labour to carry out the repairs is often nearly
as much (or more) than the appliance cost new. Why would anyone pay
for a repair on an item, which may be as good as new when repaired,
when a brand new item may only cost a little more. The new item also
comes with a new warranty.

This will only change when the standard of living in countries
producing the majority of appliances goes up considerably
thus making the cost of producing items more expensive.
It wont change even then, the manufacture
will just move on to new low cost countrys.

That has already happened a number of times now.

However, along with that, in order to make them economical
to repair, they must also be designed for accessibility to
components such that they can physically be repaired.
Not necessarily. You can replace components, like
you do with cell phone batterys most obviously.

Designing in repairability also adds a bit to the cost of production.
Not much tho, again most obviously with cellphones.

Personally, I am all in favour of repairability if for no other
reason than it saves energy and resources across the board.
Its a tiny part of world energy consumption.
 
Carl McIver <cmciver@mindspring.com> wrote:
"Too_Many_Tools" <too_many_tools@yahoo.com> wrote in message
news:1168830410.480473.125040@m58g2000cwm.googlegroups.com...

It is NOT a conspiracy - it is the result of accountants
over-ruling engineers. The demand is to lower costs, at any cost.
The engineers then have to decide where to cut costs.


The engineers are TOLD by the MBA accountants where to cut costs.

Good designs are allowed to turn to bad designs to cut a fraction of
a penny.

The sooner the product dies after warranty, the sooner the customer
will be buying another NEW item.

From their competitor? What manufacturer wants to take that
chance?

As has been pointed out, the repair inventory is considered a "profit
center" which is code for gouge the customer if he wants to repair
the item.

If you have to stock, for thirty years, a part that exists only on
a small handful of machines out there, how much would that part
_really_ cost after overhead for that _entire_ period gets figured
in? And since machines change design every few years, there are
simply thousands and thousands of parts all in the same situation. It's for that reason I quit
bitching about the prices of replacement
parts at car dealers. I may pay more, but I'm assured that it will
be there more so than any other source. That assurance costs money.


And yes it IS a conspiracy....to get more of the public's money.

I'm calling you out on that one. Perhaps if all the brands and
manufacturers of appliances were consolidated so much that they _had_
to be in cahoots, I'd be more inclined to believe you, but your
appliances are built all over the world now, by a variety of
companies competing hard for your business, not just once, but again
and again, and that means that one company with a good product will
never say a word to a competitor about how they do a better job. I
certainly wouldn't, and the way to make money in appliances is to
build a better product that gives the customer the value for the
dollar they are willing to pay. Folks that want a top of the line
appliance will pay extra for the appearance of better quality, and if
it can be proved they're getting their money's worth, they'll spend
even more. What it costs me when a product fails, wastes my time, and
the hassle and frustration of resolving the situation, means far more
to me than the initial cost of a product. I've paid that price too
many times, as I'm sure we all have at one time or another, so back
to the point of the most bang for my buck is why companies competing
for my precious dollar will not conspire with each other. All it
takes is for one of them to refuse to conspire and the conspirators
lose, leaving that one to earn my money.
The trouble is that there is no easy to way get a real handle on what
products on offer will last significantly longer with most appliances.

And its arguable how many really care that much about that sort of
thing now with the appliances so cheap and so trivially affordable.
 
Bob Urz <sound@inetnebr.com> wrote:
Alan Moorman@visi.com wrote:
On 14 Jan 2007 18:19:35 GMT, et472@FreeNet.Carleton.CA
(Michael Black) wrote:

snip

And I want to add something about "planned obsolescence" because it
is often misused. If people are choosing to buy cheap, it's hardly
that the manufacturers are making things so they will break. The
consumer often wants that cheaper tv set or VCR.

And there is the issue of just plain obsolescence. Forty years
ago, there'd hardly be any electronic items around the house. A
tv set or two, some radios, maybe a stereo. But look around now,
and everything is electronic. It's either been invented in the
past forty years (not even that long in many cases), or at the very
least could not have been a consumer item until recently. Once you
have consumers buying the latest thing, things are bound to go
obsolete. Buy early, and things still have to develop, which means
the things really may become obsolete in a few years. It's not the
manufacturer doing this to "screw the consumer", it's a combination
of new developments and consumer demand. If my computer from 1979 had been intended to last
forever, it would
have been way out of range in terms of price. Because they'd have
to anticipate how much things would change, and build in enough so
upgrading would be doable. So you'd spend money on potential,
rather than spending money later on a new computer that would beat
out what they could imagine in 1979. And in recent years, it is the consumer who is
deciding to buy a new computer every few years (whether a
deliberate decision or they simply let the manufacturer lead, must
vary from person to person.)

Planned obsolescence has been a tenet of the automobile
industry since the '30s. General Motors, in particular
used styling to make a 2 or 3 year-old-car look "old" and in need of replacement with a newly
styled model.

A bigger engine, prettier colors, new styles, all those
things are at the heart of 'planned obsolescence.'

Well, when i was growing up having a car at 100K miles meant it was
shot and junk. Cars routinely go 150/200K miles if there properly maintained
And they dont need much maintenance either,
most obviously with suspension lubrication etc.

and not some boner motor or tranny combo (always exceptions to the rule).

Electronics, while in some respects is miles ahead do to large scale integration has its own
issues.
Not really.

Heat build up has caused many devices to fail from bad solder joints or component failure.
That doesnt happen much anymore and it isnt mostly
the large scale integration where that happens anyway.

Electronic CRT chassis are so flimsy that if you take the chassis out the plastic wont support the
CRT.
Doesnt need to, the CRT is the guts of the system everything is attached to.

So progress is both good and bad.
Not much bad with electronics.

CD players have lasers that get dirty and get tossed long before the actual laser diode is gone.
And even DVD burners are now so cheap that its just a yawn.
 
"Rod Speed" <rod.speed.aaa@gmail.com> wrote in message
news:510h6hF1hjflrU1@mid.individual.net...

CD players have lasers that get dirty and get tossed long before the
actual laser diode is gone.

And even DVD burners are now so cheap that its just a yawn.
We've gone from an 80K floppy drive that cost $800 to a DVD burner that can
store 9 Gb and costs $35.

From an 8 Mb hard drive that cost $7,000 to a 320 Gb drive that costs $100.
 
I have a simple suggestion. Watch your neighbors' trash. When you see
them throw various equipment away, take it home and take it apart. See
if you see signs of intentionally poor design, trying to save pennies
at the huge expense of the customer, etc. See how many interchangeable
parts you see, how well made is the mechanism etc. If anything, doing
so is fun and educational.

i
 
The main thing I detest with modern products is keyboards. I used
to be able to buy proper double injection moulded keyboards in the
pre PC days but they arent even buyable now even with the branded
produces like Microsoft and Logitech and the stupid cheap stuck on
lettering never lasts very long at all.
I'm pleased to agree with that comment since it's on topic
and something that's near and dear to my heart.
I use my computer keyboard every day so it's not just an appliance,
it's a tool. It ought to fit my hand and operate reliably.
You'll have to pry my original IBM PS/2 space-saving keyboard
from my cold dead hands - I ain't giving' this up for anything!
The keys FEEL RIGHT and really click, not fake springs here!
It's survived a lot of pounding and frustration
and NONE of the keycap legends are smudged.
Only recently I noticed that the matte finish has rubbed off
the left shift key and the "A" key, making the surface smooth.
The keyboard has been in daily use for perhaps 10 years.

But I wouldnt go back to corded mice and keyboards again.
In spades with non optical mice either.
I favor trackballs and I lament how the award-winning ergonomic ones
are not available anymore.
That's not planned obsolescence or feature-itis
so much as the "race to the bottom":
whoever sells the parts with the lowest price or highest markup wins
by slowly deleting or removing options until they're no longer available.
My Itac trackball's buttons are fully reprogrammable so they work without
any specialized drivers. Nobody else does that in hardware,
it's always part of their drivers (which are a nightmare to configure & update).

Similarly:
- VCRs have been stripped of all their buttons so there's no way
to use them without the remote control. If the remote is lost or broken,
then most of the features are "lost" because the universal remotes
don't give all the original buttons.

- home camcorders keep losing features such as aux mic input,
which several friends require for their taping.
They can't afford the $xx,000 "professional" cameras just to get
features that are no longer included in the $x00 home versions.

- high end audio equipment is hard to get: some is no longer made
AT ANY PRICE due to Chinese products flooding the market
with lower prices and lowered expectations.

- similarly, the Yamaha CD burners were top rated for reliability of
mechanism and firmware. They're no longer available thanks to market erosion
to Chinese CD burners. For the home-professional,
I don't care if I can buy a new CD burner every week or every day,
I need RELIABLE OPERATION that these new disposible ones cannot provide.
I need CDs that are burned precisely to read well a week, a year or 10 years later.
It's unsure if the cheapie CD burners can really achieve that :-(
And similarly, the CD blanks are sometimes crap-tastic
despite all the advances in manufacturing tech that makes it possible
to create high-reliability media, if anyone's willing to pay the extra pennies.


--

-- mejeep deMeep ferret!
 
David Naylor wrote:
Leonard Caillouet wrote:

dantecl@gmail.com> wrote in message
news:1163325374.398729.196190@b28g2000cwb.googlegroups.com...

Hello people,

I have a Sony KP-46S15 tv with some strange problem. The picture is
good, but it's black/white, doesn't matter if it's cable or video
input. But, the weird thing is that the OSD is colored, all the menu
items are normally colored.

This color problem was flickering some time ago, and now it's
permanently B/W...

Any tips?

Dante


Basic troubleshooting would be the tip. If you need tips at this point, you
need a tch to evaluate the set.

Leonard

--------------------------------------------------------------------------------
I am using the free version of SPAMfighter for private users.
It has removed 11876 spam emails to date.
Paying users do not have this message in their emails.
Try SPAMfighter for free now!
SYMPTOMS

Unit had no color.

Intermittently unit had streaks of red and blue across black and white
picture.

RESOLUTION

Had good chroma siganal to the Y/C jungle.
Found no 3.58 at pin 7 of jungle chip.
Replaced X302 restored normal operation.
 
Rod Speed wrote:
Andrew VK3BFA <ablight@alphalink.com.au> wrote
William Noble wrote

nonrepairable is not the same as planned obsolescense.
A new product may be impossible to repair because it
uses custom electronics and special assembly techniques
but that doesn't mean it's planned to quit working in 3 years.

Yes it is - your wrong.

Nope.

Theres actually an engineering discipline devoted to this
subject - its called "Stress Engineering" ie how many
cycles can the door open and close before ir breaks

The reality is that that isnt done with domestic appliances.
Of course it is - if your making a million of anything, you minimise
costs to the last cent, because 1c by 1,000,000 is REAL money. We can
put a man on the moon - is it so hard to figure out MTBF of electronic
equipment. And if the factory costs millions of dollars to set up
(they do) its in their best interests to keep them running - the costs
of shutting down are prohibitive.

And, good people, if you want a new TV set, there has NEVER been a
better time to buy one. LCD, Plasma are killing the conventional CRT
market - havent you wondered why they are so cheap now? - its
desperation time till new plant comes on stream to make the new
consumer toys....
- or, how many hours will the just adequate component get
stinking hot before it desolders itself from the circuit board.....

That aint designing it to fail just outside the warranty.
Oh? - how come PCB pads are barely adequate for the heat dissipation of
the component - as far as I know, thats been taught in engineering
courses for the last 20 years.....ANY tech will immediately start
looking for dry joints as a first thing to do issue...
all things that most technicians are intimately familiar
with - (their called "bread and butter" faults..).
we used to make a living from them....

They werent deliberately designed in. Just lousy design.
I beg to differ. You are saying EVERY manufacturer on the planet has
the identical "bad design" features.....and keeps on making them, model
after model, year after year?.....
the technically difficult repairs that took EONS you did
for self satisfaction and lost money on - that was ok
when there was enough of the other stuff to make a living.

The whole societal mindset has changed - most of my customers now
are "mature aged" and have the life long expectation that when thing
breaks, it gets fixed. The younger ones - don't even bother, they
EXPECT it to break soon after the warranty ends (thats BONUS time!)
and will not even think about getting it repaired....

Because it makes not sense to spend a high percentage of the cost of
a new VCR repairing an existing one. The new one gets a new warranty.
Yep. Thats why they are no repaired. I though this was why this thread
got started?

Modern manufacturing methods - them too - snap together plastic
assemblies designed for easy assembly with no thought for subsequent
servicing (hey, nuts and bolts cost MONEY) - done by unskilled, low
wage workers to whom a screwdriver is probably a complex machine tool.

And most of that stuff just doesnt fail, most obviously
with plug packs and molded power cords.

Modern circuit boards - SMD components, machine assembled,
wave soldered - give VERY high reliability due lack of "operator error"

Nope, due to the technology.
Idiot. The technology was partly developed to eliminate manual
operation, as well as speed/ease of assembly. Do some research. NASA
figured this out in the 1960's....a huge proportion of failures were
due to poor human made solder joints - the short term cure was HRHS
certification of operators, the evolution was rigidly controlled
machine operation....
but again, virtually impossible to repair without specialist equipment -
fine if your in aerospace, or medical, or industrial where you have
the margins, but not domestic stuff. (and thats assuming the
complex in house LSI IC is even available - it usually isnt...)

And they hardly ever need to be repaired too.
Erk. Then whats the problem? - why are we having this discussion? - if
its so reliable, surely servicing isn't an issue?

And the manufacturers too - theres no money in servicing, 10,000 TV
sets can be ordered, delivered to the customers distribution centre
straight off the boat all from one person sitting in front of a PC -
no warehouses, spare parts stock, skilled staff to manage the
spare parts, service data to manage, field service staff to
control, cost of running a service centre....

And those arent designed to fail just outside the warranty.
But they do. 3 to 5 years from a modern domestic ANYTHING is good value
now....or has your experience been different from the rest of us? -
Same for service data - costs too much. Its easier to replace
something under warranty irrespective of the fault, crush it, and
claim it as a tax loss than maintain a service centre with skilled techs,,,,

The reality is that costs a lot less to stamp out another in the
asian factory than it can ever cost to have a first world tech fix it.
Erk (again) yes, well, thats why things dont get repaired - so cheap to
buy new ones - pity about the quality issues....
Sooo - this leaves people like us - slightly demented, do it
yourselfers, who machine bits out of aluminum to replace a broken
plastic bracket (thats why I got into this bizarre metalworking world)
- people who will spend DAYS chasing a generic replacement, who,
when they see something of a similar model in the dumpster, will
rescue it to take home for spares.....

Do I complain - yeh, fer sure. Would I do anything else - no way,
I enjoy the challenge. Learning new skills, being rat cunning and
devious, figuring out how to beat the obsolescence game....its fun
(mostly) Pity it barely pays the bills - fortunately the house is paid
for, the kids are off our hands (mostly) and I dont lust after a turbo
Porsche...(now, more tools - thats different...)

And they are dirt cheap now.
That I will concede. And is not the quality the same as all the other
disposable products? And for those people out there proudly running
their Bridgeport or Monarch in their basement, they came from once
prosperous factories that got decimated by cheap modern crap. How else
could you afford them?

Its happened in my trade too - there is SO MUCH high quality test
equipment out there now, stuff I could not afford even 10 years ago.
Now I can - the companies that used it are no more, or its so cheap to
replace a "black box" that they don't need to maintain service
engineers and test gear. And in telecoms, I will grudgingly concede
that there is redundancy - but when BIG network fault happens, theres
a mad scramble to find enough techs to go out and fix it.....((because
the accountants says the new stuff is so reliable, (they read the
glossy brochures, sorta like IT people) why do we need to pay staff in
case it MIGHT break down?))


And when my generation goes - thats it, cant
see anyone choosing to do this to make a living.

Corse they wont.
Good, you got one right.
Sitting at a service station console taking money for gasoline pays better.

And so do almost everything else too.

The only industries where you CAN make good money servicing are:-

1.Where the machine itself costs LOTS of money,
so the repair is a small part of the cost
2.Where people are standing idle because the machine is down

Even that is arguable, an operation like that should have decent redundancy.
Rubbish. Any machine thats down is losing money (ask the accountants -
they run things these days) - and there is virtually NO REDUNDANCY,
even in hospital situations - next time you visit someone in hospital,
look at the calibration tag on the machines (IV drips are a favourite)-
see how long since its been serviced. Have a look around the back - see
how much dust/muck is jammed into the air filter element on the cooling
fan....(ECG's are good for this.....

BTW - I think "redundancy" has been replaced by one of those marvelous
new management speak phrases - "Just In Time" - the premise that the
supply chain functions perfectly to avoid ANY down time.

Multiple redundancy is a thing we HOPE they put in nuclear power
stations, and aeroplanes -and even thats being pushed. Civil aviation
here - most commercial airliners have 3 generators, time was if one
failed, the plane was pulled from service. Not now - it waits till the
next "scheduled service"....(costs money to take it out of service for
"unnecessary repairs"...and besides, the thing will fly on 1
generator....)

Anyway, I just fixed a 20 yo VCR for a customer - worn plastic gears
not meshing. Cure - fit washer on shaft to raise gear teeth to unworn
portion.

And I will keep on doing things like this, and you will keep on buying
new consumer crap - whose the winner?

Andrew VK3BFA.

Thats it, no more from me - I am trying not to RANT....(and failing)


3 There is some sort of "voodoo mystique" about it (medical is a good example)

Ah, that feels SO much better ..........

Andrew VK3BFA.
 
Companies are setting up the situation that you are forced to buy new
versus repair the used applicance ...

Only partly true. Do you want to keep your computer forever? Do you think
you'd be on line here if you still had that 286 processor?
That's opening up a can of worms:
some PCs were upgradeable, with socketed CPUs and even
daughterboards for the CPU, but with raised expectations of our computers
and evolving motherboard chipsets and faster peripherals,
it's really hard to truly salvage much from a PC
other than disks and some peripherals.

BUT: some specialized applications require the "legacy" interfaces
that are being phased out, such as custom interface cards with the ISA interface,
or RS232 serial interfaced peripherals.
There are often items that have no equivalent in current production
so you can't just buy the PCI or USB version.

I still have some Z80 based single board computers
because they're now "old enough" to become embedded systems.
Many '486 systems /could be used again/ if anyone gave a damn
to find lightweight (NON-M$) operating systems to make them
dedicated devices, such as a digital answering machine, print server, etc.

--

-- mejeep deMeep ferret!
 
The engineers are TOLD by the MBA accountants where to cut costs.

You've never worked for a company that manufactures stuff have you?

Marketing (NOT accounting) might provide a price-point that their research
indicates a product needs to be at to be competitive and the
design/engineering/manufacuring departments might be given a mandate to meet
that price point by top level management, but there are no "accountants" telling
anyone where to cut costs.
I believe it is you who needs to work in the real world and ignore the
fairy tales of academic circles.

In a real company, engineers are under the thumb of accountants. They
are to make whatever cuts need to be made to make the desired profit
margin. Products are manufactured with intentional end lifes and
without any possiblity of repair...all required by MBAs who have
dictated what the product life and quality will be.

It is done to extract as much of your cash as possible.

TMT

Rick Brandt wrote:
Too_Many_Tools wrote:
It is NOT a conspiracy - it is the result of accountants
over-ruling engineers. The demand is to lower costs, at any cost.
The engineers then have to decide where to cut costs.


The engineers are TOLD by the MBA accountants where to cut costs.

You've never worked for a company that manufactures stuff have you?

Marketing (NOT accounting) might provide a price-point that their research
indicates a product needs to be at to be competitive and the
design/engineering/manufacuring departments might be given a mandate to meet
that price point by top level management, but there are no "accountants" telling
anyone where to cut costs.
 
The main reason we don't repair modern electronic appliances is that
the cost of parts and labour to carry out the repairs is often nearly
as much (or more) than the appliance cost new. Why would anyone pay
for a repair on an item, which may be as good as new when repaired,
when a brand new item may only cost a little more. The new item also
comes with a new warranty.
YET despite that, there is still some favorable economics for
reclaiming and repairing stuff, even if it's sold as "refurbished".
I occasionally buy refurbished stuff since that means
"the parts that break first have already been replaced".
--

-- mejeep deMeep ferret!
 
I have a simple suggestion. Watch your neighbors' trash. When you see
them throw various equipment away, take it home and take it apart. See
if you see signs of intentionally poor design, trying to save pennies
at the huge expense of the customer, etc. See how many interchangeable
parts you see, how well made is the mechanism etc. If anything, doing
so is fun and educational.
I agree! If only the garbage collectors were to "close the loop"
and somehow report what products are failing the most
(dare I suggest that RFID tagging stuff from cradle-to-grave
could supply such data?)

I buy plastic storage containers since cardboard boxes
tend to fall apart particularly when stacked.
But some brands are /so bad/ that they're cracked and broken
WHILE STILL IN THE STORE!

I'm all for recycling but I bow to the economics that
transportation and storage may exceed the value of what's reclaimed
(yes, I've seen Penn and Teller's BULLSHIT show about recycling)
but there's no checks-and-balances system to correct for stores
getting credit for entire boatloads of crap that can't (or won't) be fixed.
It's not just a matter of landfill and garbage handling,
it's a lack of accountability for the merchanise that's arriving on our shores.
--

-- mejeep deMeep ferret!
 

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