Too far from exchange for ADSL?

[David L. Jones]

My application for ADSL connection (with OzEmail) just got rejected
for the following reason:

"Reason: Your residence is too far from your local telephone exchange.
The distance between your premises and your local telephone exchange
is too
great for the ADSL Broadband service. ADSL is a distance-sensitive
service and
reliability has been deemed unattainable between you and your
exchange."

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

Anyone had a similar problem?
Any way to get around it?
Was it maybe something at my end which caused the test to fail?
Can I just go to some other provider and tell them to connect me
regardless and live with a potentially less than optimum bandwidth?

Any help appreciated.

Thanks
Dave

 

[Mike Paull]

It's all in the wording, once you enter your phone number the reply should
come back with

"Congratulations! Our preliminary search shows that your exchange does
support DSL."

The key words are preliminary and exchange, note there is no mention that
your telephone line supports DSL. These days you need to be no more than
4km from your exchange, more than that and there isn't anything you can do.

Well.... You *could* try and subscribe with BigPond who are notorious for
connecting people up when they shouldn't have

Your only other option is to see if any sort of wireless broadband is
available in your area.

Mike




On 7 May 2004 22:10:43 -0700, tronnort@yahoo.com (David L. Jones) wrote:

My application for ADSL connection (with OzEmail) just got rejected
for the following reason:

"Reason: Your residence is too far from your local telephone exchange.
The distance between your premises and your local telephone exchange
is too
great for the ADSL Broadband service. ADSL is a distance-sensitive
service and
reliability has been deemed unattainable between you and your
exchange."

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

Anyone had a similar problem?
Any way to get around it?
Was it maybe something at my end which caused the test to fail?
Can I just go to some other provider and tell them to connect me
regardless and live with a potentially less than optimum bandwidth?

Any help appreciated.

Thanks
Dave

 

On 7 May 2004 22:10:43 -0700, tronnort@yahoo.com (David L. Jones)
wrote:

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

That only checks your exchange is enabled, not how far away you are
and what your line loss is.

 

[Phil Allison]

"David L. Jones" <tronnort@yahoo.com>

My application for ADSL connection (with OzEmail) just got rejected
for the following reason:

"Reason: Your residence is too far from your local telephone exchange.
The distance between your premises and your local telephone exchange
is too
great for the ADSL Broadband service. ADSL is a distance-sensitive
service and
reliability has been deemed unattainable between you and your
exchange."

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

** Another case of David Jones jumping to conclusions and acting on
guesses ????

You bet the tedious little wanker did.





............... Phil

 

[Alex Gibson]

"David L. Jones" <tronnort@yahoo.com> wrote in message
news:894aa0b3.0405072110.8e7f546@posting.google.com...

My application for ADSL connection (with OzEmail) just got rejected
for the following reason:

"Reason: Your residence is too far from your local telephone exchange.
The distance between your premises and your local telephone exchange
is too
great for the ADSL Broadband service. ADSL is a distance-sensitive
service and
reliability has been deemed unattainable between you and your
exchange."

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

Anyone had a similar problem?
Any way to get around it?
Was it maybe something at my end which caused the test to fail?
Can I just go to some other provider and tell them to connect me
regardless and live with a potentially less than optimum bandwidth?

Any help appreciated.

Thanks
Dave

Tried looking at the http://bc.whirlpool.net.au/ site ?

Might be worth posting your question there.

Have alook at this thread
http://forums.whirlpool.net.au/forum-replies.cfm?t=179992

Tried another isp ?

What speed did you request ?
Just got adsl with tpg unlimited 256/64.

Max speed I could have got is 512 due to distance from the exchange.
Though with the newest equipment I should be able to get 1Mbs.

Alex

 

[Rod Speed]

"David L. Jones" <tronnort@yahoo.com> wrote in message news:894aa0b3.0405072110.8e7f546@posting.google.com...

My application for ADSL connection (with OzEmail) just got rejected
for the following reason:

"Reason: Your residence is too far from your local telephone exchange.
The distance between your premises and your local telephone exchange
is too
great for the ADSL Broadband service. ADSL is a distance-sensitive
service and
reliability has been deemed unattainable between you and your
exchange."

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

Pretty smart move not reading the fine print on that page.

Anyone had a similar problem?

Yep, its not that uncommon.

Any way to get around it?

Move.

Was it maybe something at my end which caused the test to fail?

Nope. It isnt a physical test, they basically do a calculation using
the database on the length of each wire guage thats involved
in the cabling between your line socket and the exchange.

Can I just go to some other provider and tell them to connect me
regardless and live with a potentially less than optimum bandwidth?

Nope. They all resell the Telstra service at the copper pair level
and Telstra still provides the adsl over the copper pair.

 

[Dave]

Dave

I had the same problem. Fortunately the Foxttel cable runs down my
road so I have Bigpond cable. If this is an option for you, it works
well.

Dave

On 7 May 2004 22:10:43 -0700, tronnort@yahoo.com (David L. Jones)
wrote:

My application for ADSL connection (with OzEmail) just got rejected
for the following reason:

"Reason: Your residence is too far from your local telephone exchange.
The distance between your premises and your local telephone exchange
is too
great for the ADSL Broadband service. ADSL is a distance-sensitive
service and
reliability has been deemed unattainable between you and your
exchange."

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

Anyone had a similar problem?
Any way to get around it?
Was it maybe something at my end which caused the test to fail?
Can I just go to some other provider and tell them to connect me
regardless and live with a potentially less than optimum bandwidth?

Any help appreciated.

Thanks
Dave

 

[WDino]

Actually there is a lot more than just distance in whether ADSL can be
provided or not.

Firstly ADSL requires two pairs of wires in the Telstra cable that have low
crosstalk between them. Due to the wisdom (or lack of) the present Telstra
management, there often aren't ANY spare pairs available, let alone ones
with low crosstalk, to your house.
So even if you are within the right distance from the exchange (or a
fibre-optic connected street side node) then you still may not be able to
get ADSL.

Telstra seems to be trying to get people off Dial-up, but without
considering the limitations of ADSL connections. Maybe the sales people just
don't know. The following is an approximate conversation between a Telstra
cold-caller and my brother.

(Indian accented voice): You are on Dial-up Internet. We would like to
connect you to Broadband. It actually will be cheaper for you than Dial-up.
(Response): I cannot get ADSL connected.
(Indian accented voice): I know that. We can connect you by ISDN.
(Response): That costs more and is timed as well.
(Indian accented voice): No, it will be cheaper, Blah, blah (for two
minutes).
(Response): No, it is a lot dearer than Dial-up, because . . .(reading
downloaded blurb from Telstra web page). And it is too slow.
(Indian accented voice): Listen to what I am saying . I have all of the
right information. etc.

Now how can you get anywhere under those circumstances. He did the only
thing reasonable. He hung up.

 

[John G]

"WDino" <contact@bigpond.com> wrote in message
news:F0Enc.30449$TT.3204@news-server.bigpond.net.au...

Actually there is a lot more than just distance in whether
ADSL can be
provided or not.

Firstly ADSL requires two pairs of wires in the Telstra
cable that have low
crosstalk between them. Due to the wisdom (or lack of) the
present Telstra
management, there often aren't ANY spare pairs available,
let alone ones
with low crosstalk, to your house.
So even if you are within the right distance from the
exchange (or a
fibre-optic connected street side node) then you still may
not be able to
get ADSL.

Where do the 2 pairs stop??

My ADSL works just fine as you can see with just 2 wires to
the ADSL modem. Thats ONE pair.

Further Ozemail told me ADSL was not available in December.
In January I apllied to another provider and soon afterwards
a Telstra Tech phoned on a Saturday afternoon saying he was
connecting me to a suitable cable.
I called Ozemail again and shortly they connected.
I let the other order slip as I did not particularly want
the ISP.
--
John G

Wot's Your Real Problem?

 

[Nick W]

WDino dribbled...

Actually there is a lot more than just distance in whether ADSL can be
provided or not.

Firstly ADSL requires two pairs of wires in the Telstra cable that have low
crosstalk between them. Due to the wisdom (or lack of) the present Telstra
management, there often aren't ANY spare pairs available, let alone ones
with low crosstalk, to your house.

TWO pairs of wires? Last time I checked POTS services were only one pair.
Crosstalk has nothing to do with it. Service Qualification is run on
calculated transmission loss.

So even if you are within the right distance from the exchange (or a
fibre-optic connected street side node) then you still may not be able to
get ADSL.

Actually if you're on a "fibre-optic connected street side node" then you
more than likely won't be able to get ADSL, unless it's an appropriately
configured CMUX-AU (shhh Magilla ) or an IRIM that has a MiniMux unit in
it.

Nick

 

[Terry Collins]

WDino wrote:

....snip....

Firstly ADSL requires two pairs of wires in the Telstra cable that have low
crosstalk between them.

umm, I think you will find that is ISDN.

We just used an existing telephone line and I haven't seen a Telstra
person since the last time the line went out. I just plugged in my ADSL
modem and splitter, then buzzed the ISP and waiting for it all to work
(after setting up boxen {.

 

[Marty]

"David L. Jones" <tronnort@yahoo.com> wrote in message
news:894aa0b3.0405072110.8e7f546@posting.google.com...

My application for ADSL connection (with OzEmail) just got rejected
for the following reason:

"Reason: Your residence is too far from your local telephone exchange.
The distance between your premises and your local telephone exchange
is too
great for the ADSL Broadband service. ADSL is a distance-sensitive
service and
reliability has been deemed unattainable between you and your
exchange."

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line

Do you mean this site
http://homesite.service.ozemail.com.au/products/broadband/priceplans that
tests your compatability, and has this statement printed under where you
type your phone number:

"Please note, this checks whether your exchange is Broadband enabled.
Further testing of your line occurs after you register for the service."

Or, the result page from this test that says "Congratulations! Our
preliminary search shows that your exchange does support DSL."

Both clearly indicate that the test only checks if the EXCHANGE is ADSL
capable.... Perhaps you need to update your glasses (or learn how to
read)..

Probably shoulda read the fine print on the site before spending your money,
eh!!

Anyone had a similar problem?
Any way to get around it?
Was it maybe something at my end which caused the test to fail?
Can I just go to some other provider and tell them to connect me
regardless and live with a potentially less than optimum bandwidth?

Any help appreciated.

Thanks
Dave

 

[Phil Allison]

"Marty" <NOSPAM_vk2umj@yahoo.com.au_NOSPAM>
....

"David L. Jones" <tronnort@yahoo.com

Great lot of good that does me after just buying my ADSL modem based
on their "Click here to see if your line supports ADSL" test which
said it was available to my line


Do you mean this site
http://homesite.service.ozemail.com.au/products/broadband/priceplans that
tests your compatability, and has this statement printed under where you
type your phone number:

"Please note, this checks whether your exchange is Broadband enabled.
Further testing of your line occurs after you register for the service."

Or, the result page from this test that says "Congratulations! Our
preliminary search shows that your exchange does support DSL."

Both clearly indicate that the test only checks if the EXCHANGE is ADSL
capable.... Perhaps you need to update your glasses (or learn how to
read)..

** How cruel - but how true !!!

Probably shoulda read the fine print on the site before spending your
money,
eh!!

** David Jones wanked himself so much his sight does not extend to fine
print any more.

He can't even see the nose on his face any more.




........... Phil

 

[David L. Jones]

Thanks for the help guys.
I read on the Whirlpool forum about a new line loss limit, and some
people getting reconnected to ADSL after retesting to a new spec, but
it doesn't sound promising...
Guess I should have done my homework beforehand, but I never heard of
anyone having any problems getting connected, and figured the minor
warning was just ass-covering for those in the sticks etc, not those
in fairly new houses in the densely populated burbs close to
exchanges!
I was only asking for the lowest speed limit too (256/64).
Turns out line loss is a real common problem, now I know. My problem
now ain't the modem (can get my money back), but getting reasonably
priced broadband access now. The OzEmail plan was pefect with the free
dialup access which I needed too, oh well...

Thanks
Dave

 

[Rod Speed]

WDino <contact@bigpond.com> wrote in message
news:F0Enc.30449$TT.3204@news-server.bigpond.net.au...

Actually there is a lot more than just distance
in whether ADSL can be provided or not.

Just distance and wire guage.

Firstly ADSL requires two pairs of wires in the Telstra cable

Wrong. One pair, actually.

that have low crosstalk between them.

Wrong.

Due to the wisdom (or lack of) the present Telstra
management, there often aren't ANY spare pairs
available, let alone ones with low crosstalk, to your house.

Dont need any spare pairs, just the pair currently being used.

So even if you are within the right distance from the
exchange (or a fibre-optic connected street side
node) then you still may not be able to get ADSL.

Telstra seems to be trying to get people off Dial-up,

Bullshit. They're just offering broadband at a very decent price.

but without considering the limitations of ADSL connections.

Bullshit.

Maybe the sales people just don't know.
The following is an approximate conversation
between a Telstra cold-caller and my brother.

Thats completely irrelevant to what is being discussed.

 

[Rod Speed]

"Terry Collins" <terryc@woa.com.au> wrote in message news:409F2192.B073CB87@woa.com.au...

WDino wrote:

...snip....
Firstly ADSL requires two pairs of wires in the Telstra cable that have low
crosstalk between them.

umm, I think you will find that is ISDN.

Nope, not with residential isdn.

We just used an existing telephone line and I haven't seen a Telstra
person since the last time the line went out. I just plugged in my ADSL
modem and splitter, then buzzed the ISP and waiting for it all to work
(after setting up boxen {.

 

[Terry Collins]

Marty wrote:

Do you mean this site
http://homesite.service.ozemail.com.au/products/broadband/priceplans that
tests your compatability, and has this statement printed under where you
type your phone number:

"Please note, this checks whether your exchange is Broadband enabled.
Further testing of your line occurs after you register for the service."

There must be another test page, because it says that one of my lines is
ADSL able and the other is NOT ADSL able. Both from the same exachange.

 

[Nick W]

David L. Jones wrote in message
<894aa0b3.0405100139.e347a06@posting.google.com>...

Thanks for the help guys.
I read on the Whirlpool forum about a new line loss limit, and some
people getting reconnected to ADSL after retesting to a new spec, but
it doesn't sound promising...

It only adds ~500m of standard copper. Although can be up to 1km if your
line is partly fencing wire.

Guess I should have done my homework beforehand, but I never heard of
anyone having any problems getting connected, and figured the minor
warning was just ass-covering for those in the sticks etc, not those
in fairly new houses in the densely populated burbs close to
exchanges!

You may be close to an exchange, but most developers are too tight to pay
for copper to be laid into their fancy new development, and will only pay
for a RIM or CMUX-AU, which are usually incompatible with ADSL.

I was only asking for the lowest speed limit too (256/64).

Doesn't matter. Your line has to be able to get 1.5/256 to pass Service
Qualification.

Turns out line loss is a real common problem, now I know. My problem
now ain't the modem (can get my money back), but getting reasonably
priced broadband access now. The OzEmail plan was pefect with the free
dialup access which I needed too, oh well...

Nick

 

[Brian Goldsmith]

"David L. Jones" wrote

I never heard of anyone having any problems getting connected,

****** Depends on how ugly or brain dead you might be.

and figured the minor warning was just ass-covering for those in the
sticks

**** Yes,those dummies out in the sticks certainly know how to look
after their donkeys.

Brian Goldsmith.

 

[Phil Allison]

"Brian Goldsmith" <brian.goldsmith@nospamecho1.com.au>

"David L. Jones" wrote

I never heard of anyone having any problems getting connected,

****** Depends on how ugly or brain dead you might be.

** Maybe he needs to check out Lavalife ....

and figured the minor warning was just ass-covering for those in the
sticks

**** Yes,those dummies out in the sticks certainly know how to look
after their donkeys.

** ROTFLMAO




............ Phil