Shopping experience @ D O N T R O N I C S <--- 1st March 05,

[Outraged]

Because they do not want me to give them update by email, I think
this is a better way to update.

Today's mail arrived, I still have not receive the parcel.

Darwin.

 

[eltan]

Mail / custom inspection?


"Outraged" &lt;r2d2o4-c1vj@yahoo.SPAMOFF.com&gt; wrote in message
news:Xns960C64D211DF1r2d2@203.26.24.228...

Because they do not want me to give them update by email, I think
this is a better way to update.

Today's mail arrived, I still have not receive the parcel.

Darwin.

 

[Unbeliever]

Sender blocked, some of us have better things to do.
Alf

 

[Don McKenzie]

Outraged wrote:

Because they do not want me to give them update by email, I think
this is a better way to update.

Today's mail arrived, I still have not receive the parcel.

Darwin.

we have responded to your requests several times Darwin.
We have also given you the reason for the delay several times.
we have also offered you a refund several times, but it appears you would rather
just be grumpy.

You can't please everyone.

for others that may wonder how we treat our customers, please read:
http://www.dontronics.com/reco.html

Darwin, a refund to your account is now done, so you don't have anything to
complain about anymore, and you can be Mr Smiley instead of Mr Grumpy.

Instead of us just offering the refund, you have forced us to refund.
Nice work.

Don...


--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

Hi Don,

Don't stress about "Mr Grumpy" we all know they are out there and that
he is not going to be the last.

I've found that most customers don't understand that a lot of our
business practices (ordering, freight, manufacturing delays, etc) are
largely out of our hands - and they dont want to know.

Thankfully, most are reasonable and understanding when an unforseen
problem comes up and a solution can be arranged other wise we would
have bigger ulcers and higher doses of medication prescribed in order
to handle the Grumpies.

The trick is to not get tarnished by the "Grumpies". I've had people
come into the workshop that I thought were going to be "Grumpies" just
based on first impressions - They've turned out to be some of my best
customers. While some others started with great first impressions then
turned into life lessons for no reason within my control.

The link to your feedback page backs up the excellent reputation you
have developed in the trade.

Keep up the great work.

Cheers,
Sam T





On Wed, 02 Mar 2005 08:44:08 +1100, Don McKenzie &lt;look@mysig.com&gt;
wrote:

Outraged wrote:

Because they do not want me to give them update by email, I think
this is a better way to update.

Today's mail arrived, I still have not receive the parcel.

Darwin.

we have responded to your requests several times Darwin.
We have also given you the reason for the delay several times.
we have also offered you a refund several times, but it appears you would rather
just be grumpy.

You can't please everyone.

for others that may wonder how we treat our customers, please read:
http://www.dontronics.com/reco.html

Darwin, a refund to your account is now done, so you don't have anything to
complain about anymore, and you can be Mr Smiley instead of Mr Grumpy.

Instead of us just offering the refund, you have forced us to refund.
Nice work.

Don...

 

[Don McKenzie]

Thanks very much for the feedback Sam.

Top posting for a reason. I read this thread and responded before I realised
that there was a very long thread posted previously that I had missed, as I was
away for a week.

Have now responded to that thread in more detail.

Don...


kaselectremovethespamblock@bigpond.com wrote:

Hi Don,

Don't stress about "Mr Grumpy" we all know they are out there and that
he is not going to be the last.

I've found that most customers don't understand that a lot of our
business practices (ordering, freight, manufacturing delays, etc) are
largely out of our hands - and they dont want to know.

Thankfully, most are reasonable and understanding when an unforseen
problem comes up and a solution can be arranged other wise we would
have bigger ulcers and higher doses of medication prescribed in order
to handle the Grumpies.

The trick is to not get tarnished by the "Grumpies". I've had people
come into the workshop that I thought were going to be "Grumpies" just
based on first impressions - They've turned out to be some of my best
customers. While some others started with great first impressions then
turned into life lessons for no reason within my control.

The link to your feedback page backs up the excellent reputation you
have developed in the trade.

Keep up the great work.

Cheers,
Sam T





On Wed, 02 Mar 2005 08:44:08 +1100, Don McKenzie &lt;look@mysig.com
wrote:


Outraged wrote:


Because they do not want me to give them update by email, I think
this is a better way to update.

Today's mail arrived, I still have not receive the parcel.

Darwin.

we have responded to your requests several times Darwin.
We have also given you the reason for the delay several times.
we have also offered you a refund several times, but it appears you would rather
just be grumpy.

You can't please everyone.

for others that may wonder how we treat our customers, please read:
http://www.dontronics.com/reco.html

Darwin, a refund to your account is now done, so you don't have anything to
complain about anymore, and you can be Mr Smiley instead of Mr Grumpy.

Instead of us just offering the refund, you have forced us to refund.
Nice work.

Don...

--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Outraged]

Don McKenzie &lt;look@mysig.com&gt; while reading the NewsGroups, found
courage and express out opinion in
news:4224E228.2090503@mysig.com:

Outraged wrote:

Because they do not want me to give them update by email, I
think this is a better way to update.

Today's mail arrived, I still have not receive the parcel.

Darwin.

we have responded to your requests several times Darwin.
We have also given you the reason for the delay several times.
we have also offered you a refund several times, but it appears
you would rather just be grumpy.

You can't please everyone.

for others that may wonder how we treat our customers, please
read: http://www.dontronics.com/reco.html

Darwin, a refund to your account is now done, so you don't have
anything to complain about anymore, and you can be Mr Smiley
instead of Mr Grumpy.

Instead of us just offering the refund, you have forced us to
refund. Nice work.

Don...

You have responded to my request several times Don.
You did give me reason for the delay.
You offer me refund ONCE.
Then you minion INSULT me.

Instead of looking at all the evidence and respond appropriately,
you seems to disregard the reason of my complaint, which is the
insult I get.

You may have some testimonial, but I believe you also get
comnplaints.
Yes, you cannot please everybody, but then again, you do not have to
insult them.

Instead of fixing the problem, you are taking the easy way out by
refunding my money. That is cowardly. By burying your head in the
sand, you will not make the problem go away.

I still have something to complain about. Your company make me waste
one month of my time waiting for this, then out of the blue, you
quit.

Through all my posts, I never put my blame to you personally,
instead, I put the blame where it should be, your minion.
However, instead of trying to patch this rocky relationship, you burn
the bridge.
Nice work indeed.


Darwin.

 

[Don McKenzie]

Outraged wrote:

Through all my posts, I never put my blame to you personally,
instead, I put the blame where it should be, your minion.
However, instead of trying to patch this rocky relationship, you burn
the bridge.
Nice work indeed.


Darwin.

Darwin,

Perhaps it was the angry email faces you kept sending her in emails every three
or 4 days as a reminder that you were still waiting, when you decided to ignore
her lengthy apologies, and explanations completely.

Even the messages you posted to the aus.electronics group is an extension of
this, you seem to think it will hurry up something that is beyond our control,
and that we have apologized for, and offered a refund. We can't do anything else
but apologize and offer a refund, or you wait for the item. We told you when it
was sent, and when you should expect it's arrival.

So we apologize, we explain, we offer a refund.
You can wait for the product, or take the refund. There isn't other options I'm
afraid. As it is, you have forced me into the refund option, so I'm sure you
will end up with the product for nothing. I hope this will at least make you happy.

What did you expect her to do? Shut up and simply take it? I wouldn't have!
I do value my customers very highly, but I would only put up with so much of the
sort of ongoing email dribble that you tried on us.

Sorry, I am not going to attempt to reply any further in an open forum.

You said this in your first posting on the list:

1. Dontronics... buy at your own peril!!
2. Please wait ...(and wait.. and wait..)
3. Please do not waste our time in enquiring about your purchases
4. You are a moron who do not know how to add dates.
5. You as a customer should read our web site everyday and agree
with all our updated terms!!

Before I even had an opportunity to respond.
OK, have you done enough damage now?
Can we put it to bed?

Don...



--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Mike Harding]

On Wed, 02 Mar 2005 11:35:28 +1100, Don McKenzie &lt;look@mysig.com&gt;
wrote:

Before I even had an opportunity to respond.
OK, have you done enough damage now?

He's done no damage as far as I'm concerned Don

Next time I need something you're selling I'll have
no hesitation in ordering it from you and I'm sure
I'll receive the quality and pleasant service I have
in the past.

Don's been in this business a long time and on
two occasions in the past he has gone well beyond
the call of duty on my behalf to sort out problems
which were not of his making.

Mike Harding

 

[Mike Harding]

On Wed, 02 Mar 2005 11:42:58 +1100, Mike Harding
&lt;mike_harding@nixspam.fastmail.fm&gt; wrote:

On Wed, 02 Mar 2005 11:35:28 +1100, Don McKenzie &lt;look@mysig.com
wrote:
Before I even had an opportunity to respond.
OK, have you done enough damage now?

He's done no damage as far as I'm concerned Don

Next time I need something you're selling I'll have
no hesitation in ordering it from you and I'm sure
I'll receive the quality and pleasant service I have
in the past.

Don's been in this business a long time and on
two occasions in the past he has gone well beyond
the call of duty on my behalf to sort out problems
which were not of his making.

Mike Harding

PS. Nearly forgot - congratulations on the 41st
wedding anniversary - you've both done well to
put up with one-another for so long

Mike Harding

 

[Outraged]

Don McKenzie &lt;look@mysig.com&gt; while reading the NewsGroups, found
courage and express out opinion in
news:42250A50.5070007@mysig.com:

Outraged wrote:
Through all my posts, I never put my blame to you personally,
instead, I put the blame where it should be, your minion.
However, instead of trying to patch this rocky relationship,
you burn the bridge.
Nice work indeed.


Darwin.

Darwin,

Perhaps it was the angry email faces you kept sending her in
emails every three or 4 days as a reminder that you were still
waiting, when you decided to ignore her lengthy apologies, and
explanations completely.

Again you do not see the problem.

I send ONE emoticon (sad face) email to her.
In all I send TWO emails to enquiry about my order.
My first enquiry about the delivery is 14 days since I ordered and
paid for the item.
My second enquiry is 6 days after that.
The rest of the emails is in regards to the replies I received.

If you maintain that I did send dribbles every three or four days,
PROVE it!

Otherwise, all your response will be just a lie and you are just
trying to cover up on your own problems. By attacking me, you have
shown that you do not value your customer much.

Yes, I did let out some of my fumes with my first post, however,

- How was I to know that you are on holiday, so you cannot handle
my emails?

- How was I to know that you are not the one who ask Sharon to
insult me in the first place?

- Why should I not enquiry about the state of my order?

- If you value your customer so highly, why do you let someone who
work for you, insult your customer and get away with it?

- Why do you maintain that I did the damage in the relationship,
where the fiasco started with YOUR side insulting me?

Sir, your customer complaint handling have much to be desired.
I maintain my opinion of your service

1. Dontronics... buy at your own peril!!
2. Please wait ...(and wait.. and wait..)
3. Please do not waste our time in enquiring about your purchases
4. You are a moron who do not know how to add dates.
5. You as a customer should read our web site everyday and agree
with all our updated terms!!

And I add,

6. If you complain, we will resolve this by refusing to sell you
things.
7. If you complain, it will be your own fault.
8. We can't hear you, We blocked our ear.

Darwin.

 

[Don McKenzie]

Darwin, you just don't know when to stop.

As I said in a previous message, I don't intend to go blow by blow with you in
an open forum.

Readers aren't that interested, and will make up their own minds.

Please read:
http://www.dontronics.com/reco.html

Cheers Don...



--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Outraged]

Don McKenzie &lt;look@mysig.com&gt; while reading the NewsGroups, found
courage and express out opinion in
news:38kllsF5o56esU1@individual.net:

Darwin, you just don't know when to stop.

As I said in a previous message, I don't intend to go blow by
blow with you in an open forum.

Readers aren't that interested, and will make up their own
minds.

Please read:
http://www.dontronics.com/reco.html

Cheers Don...

Then don't answer me.

By attempting to gag me do you think you could fix the problem?

You just unable to deal with customer complain, a pity!

I can imagine what you would do if there cames a waranty problem.

I was mistaken about you. So was I about Skase.

Cheers
Darwin.

 

[Don McKenzie]

Outraged wrote:

I was mistaken about you. So was I about Skase.

You neglected to blame me for the children overboard, the demise of Mark Latham,
being Rod Speed as well as Phil Allison, and feeding baby Bob to the crocs.

Now that you are showing your colours, I'll rest my case.

Don...

(apologies Rod and Phil, it's a joke, and I know you guys can handle jokes, you
do don't you? Oohhppsss....... Now I may be in real trouble.)



--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Outraged]

Don McKenzie &lt;look@mysig.com&gt; while reading the NewsGroups, found
courage and express out opinion in
news:38kqc8F5p5t22U1@individual.net:

Outraged wrote:

I was mistaken about you. So was I about Skase.

You neglected to blame me for the children overboard, the demise
of Mark Latham,
being Rod Speed as well as Phil Allison, and feeding baby Bob
to the crocs.

Now that you are showing your colours, I'll rest my case.

Don...

(apologies Rod and Phil, it's a joke, and I know you guys can
handle jokes, you do don't you? Oohhppsss....... Now I may be
in real trouble.)

You sir, are a charlatan.

 

[Ken Taylor]

"Outraged" &lt;r2d2o4-c1vj@yahoo.SPAMOFF.com&gt; wrote in message
news:Xns960DA013B76DDr2d2@203.26.24.228...

Don McKenzie &lt;look@mysig.com&gt; while reading the NewsGroups, found
courage and express out opinion in
news:38kqc8F5p5t22U1@individual.net:

Outraged wrote:

I was mistaken about you. So was I about Skase.

You neglected to blame me for the children overboard, the demise
of Mark Latham,
being Rod Speed as well as Phil Allison, and feeding baby Bob
to the crocs.

Now that you are showing your colours, I'll rest my case.

Don...

(apologies Rod and Phil, it's a joke, and I know you guys can
handle jokes, you do don't you? Oohhppsss....... Now I may be
in real trouble.)




You sir, are a charlatan.

Your rants reveal far more about your personality than Don's quips do about
himself.

Ken

 

[Clifford Heath]

Mike Harding wrote:

Next time I need something you're selling I'll have
no hesitation in ordering it from you

I'll go further than that and actively try to find a
need for something he's selling.

Now bug off, Outraged, we're sick of your whining.

 

[Bob Parker]

Thanks for the laugh, Don. It's been one of those weeks and I
needed it.
I don't think I've ever actually bought anything from you, but I've
certainly been impressed with your politeness and eagerness to provide
information.
Rest assured that if I do ever get the time to need something you
sell, I won't hesitate to order it from you. This little discussion
hasn't changed my perception of you or Dontronics at all.

Cheers,
Bob


Don McKenzie &lt;look@mysig.com&gt; wrote:

Outraged wrote:

I was mistaken about you. So was I about Skase.

You neglected to blame me for the children overboard, the demise of Mark Latham,
being Rod Speed as well as Phil Allison, and feeding baby Bob to the crocs.

Now that you are showing your colours, I'll rest my case.

Don...

(apologies Rod and Phil, it's a joke, and I know you guys can handle jokes, you
do don't you? Oohhppsss....... Now I may be in real trouble.)

 

[Don McKenzie]

Outraged wrote:

But the truth of the matter is that I only send TWO emails to ask about my
order in twenty days. Thus I challenged Don McKenzie to proof his claim that I

send query emails to Sharon every few days about my order.

He cannot.

You know what I really love about this Darwin.

You bring this up in an open forum, and have never tackled me directly and
discretely at any time.

You hide behind a false name and email address, thus remaining anonymous.

You force me to defend myself in an open forum. The worst possible thing you can
do I believe.

What do you expect me to do? Of course I will get my back up and defend myself.

Everyone knows who I am.
You hide.
I don't divulge that you are running a business, and where your web page is
located, or any other details about you, yet I have it all at my fingertips.
I know you wouldn't understand what customer confidentiality is.

As it is, you have now managed to get the goods for nothing, now why don't you
do the right thing and leave it alone.

All of this for a $50 item, and the funds have been returned to you anyway.
You have a lot more spare time than I have.

That's the polite version.

Don...


--
Don McKenzie
E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics

VoIP USB/RJ11 Use Any Phone http://www.dontronics.com/phoneconnector.html
USB to RS232 Converter that works http://www.dontronics.com/usb_232.html

 

[Martin, VK2UMJ]

"Don McKenzie" &lt;look@mysig.com&gt; wrote in message
news:38pitsF5s1o0dU1@individual.net...

Outraged wrote:

But the truth of the matter is that I only send TWO emails to ask about
my
order in twenty days. Thus I challenged Don McKenzie to proof his claim
that I send query emails to Sharon every few days about my order.
He cannot.

You know what I really love about this Darwin.

You bring this up in an open forum, and have never tackled me directly and
discretely at any time.

You hide behind a false name and email address, thus remaining anonymous.

You force me to defend myself in an open forum. The worst possible thing
you can do I believe.

What do you expect me to do? Of course I will get my back up and defend
myself.

Everyone knows who I am.
You hide.
I don't divulge that you are running a business, and where your web page
is located, or any other details about you, yet I have it all at my
fingertips.
I know you wouldn't understand what customer confidentiality is.

As it is, you have now managed to get the goods for nothing, now why don't
you do the right thing and leave it alone.

All of this for a $50 item, and the funds have been returned to you
anyway.
You have a lot more spare time than I have.

That's the polite version.

Don...

So, some (potential customers) are all still waiting - you accused Darwin of
sending numerous e-mails which is what prompted your staff member to react,
and Darwin claims only two messages were sent. Now, either Darwin or you
are lying, and by the sound of your response above I suspect it may be you
that is now back peddling.....

Darwin has publicly apologised for the contents of his (TWO) messages, now
maybe it is time for you to either provide the proof that he sent numerous
messages, or for you to also apologise for accusing him of sending numerous
messages AND Sharon apologise for the contents of her replies.

And, before anyone jumps in and says that Don hasn't made any such claims:

Darwin,

Perhaps it was the angry email faces you kept sending her in emails every
three or 4 days as a reminder that you were still waiting, when you decided
to ignore her lengthy apologies, and explanations completely.

According to Darwin, the "lengthy apology, and explanation" received after
his first enquiry was:

"Sorry, our supplier is closed
for Chinese New Year and your order have not been shipped yet. We
will get on to it though.."

Hmm, lengthy apology?????

Then, to his SECOND message he gets:

"I hope that your continuing emails to me letting me know how you
are feeling about something that I explained was beyond our
knowledge or control, is helping to make you feel better, as I see
no other purpose, unless you wish to make me personally feel
worse."

Sorry Don, but if *I* was to receive such a sarcastic reply to a routine
SECOND enquiry about an item I had on order, my response back would
certainly not have been as polite or apologetic as Darwin claims his reply
to this was.

Now, please, I beg you to prove me (and Darwin) wrong. If you can show that
the above reply from Sharon was prompted by Darwin sending "emails every
three or 4 days as a reminder", then *I* will also publicly apologise for
this posting and promptly shut the hell up!!

Over to you. Oh, details on how you can reply by private e-mail are
contained in the signature, just in case this is wanted.


--
Martin

To reply by e-mail, replace ".invalid" with ".com.au"


"I cannot help but notice that there is no problem
between us that cannot be solved by your departure."