Replacement picture tube out of warranty?

Fraser wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

I have a sony that is tsill doing this after over two years of
intermittent problems.

Its not worth fixing: Tube plus labor is pretty much new set.


Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.
 
"Bill Renfro" <brenfro@charter.net> wrote in message news:<vum0ts9falhk84@corp.supernews.com>...
Could be a fault in the drive circuits, not the tube.
If it is the tube and Toshiba will not replace it, the tech should be able
to isolate the filiment from ground by using a seperate winding on the
flyback core. Worth a shot before buying a new tv.

Bill
Christian Technology
Entirely correct. And adding a new winding onto the LOPTF is very
easy. But dont DIY it as there are important issues you wont
appreciate unless you have some electronic knowledge.

A cathode to heater short is not too bad as it can be worked round.


Regards, NT
 
For guidance relevant in England see
http://www.oxon-tss.org.uk/cgi-bin/con1item.cgi?file=*ADV0006-1011.txt

naf@alumni.caltech.edu (Niel A. Farrow) wrote in message news:<bseice$31q$1@naig.caltech.edu>...
In article <XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net>,
Fraser <no46764@spam.com> wrote:
Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

You have rights under the consumer purchase (or whatever it's called) law
and should be able to get a replacement of it meneded free of charge. A
judge would also find a 3.5 year lifespan unaccepatable.


Go back to shop and ask them to replace or repair it free of charge. Be
polite etc.

If they say no tell them you are prepared to do it the 'hard way'.

Go back home and write a recorded letter saying what you want doing. Keep
it short and polite.

Then make a claim under small claims. Info on web sites.

All a bit time consuming but you can claim for time taken off work and
travel expenses, and you may find the claim process galvanises the shop
into action before going to court.

Good luck,

Neil
 
"Bob Brenchley." <Bob@format.publications.ukf.net> wrote in message
news:lkekuv0n52ovkvhc08skmgr56ges5t1fla@4ax.com...
On Wed, 24 Dec 2003 19:51:03 -0000, "half_pint"
esboella.nospam@yahoo.com> wrote:


"Fraser" <no46764@spam.com> wrote in message
news:XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net...
Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty
picture
tube. The problem is that now and again the green gun overloads,
filling
the
screen with a green zig-zag pattern, then the TV shuts down. The repair
shop
say this is due to a bad design in the picture tube, causing
overheating.
This is a well known problem in this tube (Philips) apparently, and
this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very
very
expensive when I bought it, and a three and a half year life span is
simply
unacceptable for something like this. Is there any recourse under UK
law
to
do this? I was thinking about going along the usual "fit for purpose"
and
"merchantable quality" lines. Does anyone know of any
successes/failures
of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Well all I can say is if you enjoy viewing anything in widescreen format
you
deserve all you get, its a bloody stupid format, which seems set
to ruin my TV enjoyment for ever.

That is so nice to hear.

If your TV won't work have a look
out of you letter box, you will get a similar effect to WS.
I believe I mentioned here earlier that WS tubes would be more
prone to failure for various reason which I won't explore here.

Good, because with your incredibly limited knowledge of electronics we
know you will get it totally wrong.

Garbage.
His post proves I am correct.

Why not but a portable and a mignifying lens which stretches the
picture horizontally? It will be a lot cheaper and more reliable.

I doubt you will have much luck complaining, because you bought
a WS in the first place you are already marked out as a mug with
more money than sense, so they will not be forthcoming.

Harsh word I know, but true.
But anyway have a Merry Xmas.
--
---------------
regards half_pint

--
Bob.

The difference between ordinary stupid and extraordinary stupid can be
summed up in one word -- YOU.
 
On Fri, 26 Dec 2003 15:33:39 -0000, "half_pint"
<esboella.nospam@yahoo.com> wrote:


That is so nice to hear.

If your TV won't work have a look
out of you letter box, you will get a similar effect to WS.
I believe I mentioned here earlier that WS tubes would be more
prone to failure for various reason which I won't explore here.

Good, because with your incredibly limited knowledge of electronics we
know you will get it totally wrong.


Garbage.
His post proves I am correct.

to draw any conclusions from a study size of one is a total rubbish

please go away and learn something useful before posting something you
allege is fact again.

btw, your post on WS is rubbish as well. I predominantly use my WS tv
to watch dvds as content from tv is generally crap, as you should know
16:9 is more representative than 4:3 for most transfers to dvd.
 
David Hemmings wrote:
On Fri, 26 Dec 2003 15:33:39 -0000, "half_pint"
esboella.nospam@yahoo.com> wrote:


That is so nice to hear.

If your TV won't work have a look
out of you letter box, you will get a similar effect to WS.
I believe I mentioned here earlier that WS tubes would be more
prone to failure for various reason which I won't explore here.

Good, because with your incredibly limited knowledge of electronics
we know you will get it totally wrong.


Garbage.
His post proves I am correct.

to draw any conclusions from a study size of one is a total rubbish
I include the thousands who didn't post.
please go away and learn something useful before posting something you
allege is fact again.

btw, your post on WS is rubbish as well. I predominantly use my WS tv
to watch dvds as content from tv is generally crap, as you should know
16:9 is more representative than 4:3 for most transfers to dvd.
I dont watch DVD period.
Why should I suffer for you to indulge your fetish?

--
---------------
regards half_pint
 
On Fri, 26 Dec 2003 16:18:05 -0000, "half_pint"
<esboella.nospam@yahoo.com> wrote:

David Hemmings wrote:
On Fri, 26 Dec 2003 15:33:39 -0000, "half_pint"
esboella.nospam@yahoo.com> wrote:


That is so nice to hear.

If your TV won't work have a look
out of you letter box, you will get a similar effect to WS.
I believe I mentioned here earlier that WS tubes would be more
prone to failure for various reason which I won't explore here.

Good, because with your incredibly limited knowledge of electronics
we know you will get it totally wrong.


Garbage.
His post proves I am correct.

to draw any conclusions from a study size of one is a total rubbish

I include the thousands who didn't post.
For shame, did they ask you to post on their behalf, guessing and
misrepresentation don't count either.

please go away and learn something useful before posting something you
allege is fact again.

btw, your post on WS is rubbish as well. I predominantly use my WS tv
to watch dvds as content from tv is generally crap, as you should know
16:9 is more representative than 4:3 for most transfers to dvd.

I dont watch DVD period.
Why should I suffer for you to indulge your fetish?
fucktard, i hardly think watching a film in the current best sound and
audio format a fetish. A 22:9 crt is definitely out of the question,
the 16:9 is the best compromise between those wanting to watch films
as they were intended (seeing as there is scare little tv programmes
of any merit anymore) and those desparately clinging to to past, i'm
surprised you don't argue that the colour guns make tvs less reliable.

What do you use you tv for, putting plants on ?

Niche - 4:3 tvs, VCR, good tv.......
 
On Fri, 26 Dec 2003 15:33:39 -0000, "half_pint"
<esboella.nospam@yahoo.com> wrote:

Garbage.
His post proves I am correct.
Never know it in this life. Please hurry forward to the next life
where you may have a brains and stand a chance of being right for
once.

--
Bob.

The difference between ordinary stupid and extraordinary stupid can be
summed up in one word -- YOU.
 
"Bob Brenchley." <Bob@format.publications.ukf.net> wrote in message
news:v3ipuv8r5a5uvpqiqlguiuu4ltcmll4368@4ax.com...
On Fri, 26 Dec 2003 15:33:39 -0000, "half_pint"
esboella.nospam@yahoo.com> wrote:

Garbage.
His post proves I am correct.

Never know it in this life. Please hurry forward to the next life
where you may have a brains and stand a chance of being right for
once.
LOL the irony!!!!
--
---------------
regards half_pint

--
Bob.

The difference between ordinary stupid and extraordinary stupid can be
summed up in one word -- YOU.
 
"David Hemmings" <davids.spamtrap@virgin.net> wrote in message
news:2mbpuv419d8fikc3t9oq23tjab0q6e10v3@4ax.com...
On Fri, 26 Dec 2003 16:18:05 -0000, "half_pint"
esboella.nospam@yahoo.com> wrote:

David Hemmings wrote:
On Fri, 26 Dec 2003 15:33:39 -0000, "half_pint"
esboella.nospam@yahoo.com> wrote:


That is so nice to hear.

If your TV won't work have a look
out of you letter box, you will get a similar effect to WS.
I believe I mentioned here earlier that WS tubes would be more
prone to failure for various reason which I won't explore here.

Good, because with your incredibly limited knowledge of electronics
we know you will get it totally wrong.


Garbage.
His post proves I am correct.

to draw any conclusions from a study size of one is a total rubbish

I include the thousands who didn't post.


For shame, did they ask you to post on their behalf, guessing and
misrepresentation don't count either.

please go away and learn something useful before posting something you
allege is fact again.

btw, your post on WS is rubbish as well. I predominantly use my WS tv
to watch dvds as content from tv is generally crap, as you should know
16:9 is more representative than 4:3 for most transfers to dvd.

I dont watch DVD period.
Why should I suffer for you to indulge your fetish?

fucktard, i hardly think watching a film in the current best sound and
audio format a fetish. A 22:9 crt is definitely out of the question,
the 16:9 is the best compromise between those wanting to watch films
as they were intended
They were *intended* to be watched in a high capacity *cinema*,
hence the wide format, so everyone could sit near the screen.

(seeing as there is scare little tv programmes
of any merit anymore)
There is plenty of merit, if you find no merit in real life, ie news
sport, music, politics and comedy then maybe not.

and those desparately clinging to to past, i'm
surprised you don't argue that the colour guns make tvs less reliable.
Thalidomide was a new drug for pregnant women once.

What do you use you tv for, putting plants on ?
You can get more plants on a widescreen so no.

Niche - 4:3 tvs, VCR, good tv.......
 
On Sat, 27 Dec 2003 01:29:24 -0000, "half_pint"
<esboella.nospam@yahoo.com> wrote:

I dont watch DVD period.
Why should I suffer for you to indulge your fetish?

fucktard, i hardly think watching a film in the current best sound and
audio format a fetish. A 22:9 crt is definitely out of the question,
the 16:9 is the best compromise between those wanting to watch films
as they were intended

They were *intended* to be watched in a high capacity *cinema*,
hence the wide format, so everyone could sit near the screen.
Rubbish - the shape of the cinema screen has nothing to do with the
seating.

In addition, as most films now make far more from the video/DVD
release then from the box office, and given the extra content the film
makers have to plan for the DVD, their thoughts are always with the
home viewer.
(seeing as there is scare little tv programmes
of any merit anymore)

There is plenty of merit, if you find no merit in real life, ie news
sport, music, politics and comedy then maybe not.

and those desparately clinging to to past, i'm
surprised you don't argue that the colour guns make tvs less reliable.

Thalidomide was a new drug for pregnant women once.
And is now a highly successful drug in combatting a number of medical
problems.
What do you use you tv for, putting plants on ?

You can get more plants on a widescreen so no.


Niche - 4:3 tvs, VCR, good tv.......

Widescreen TV - giving you a more natural view on the world.

--
Bob.

If brains were taxed, you would get a rebate.
 
On Sat, 27 Dec 2003 10:37:25 UTC, Bob Brenchley.
<Bob@format.publications.ukf.net> wrote:

They were *intended* to be watched in a high capacity *cinema*,
hence the wide format, so everyone could sit near the screen.

Rubbish - the shape of the cinema screen has nothing to do with the
seating.
I agree. Let's ignore half_pint from now on....his views are clearly the
result of inverted snobbery, ignorance, envy...or all three.
--
Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70...
 
On Sat, 27 Dec 2003 10:37:25 +0000, Bob Brenchley. wrote:

Widescreen TV - giving you a more natural view on the world.
<splutter> but still at a pathetic resolution. Not seen high
definition have you? Now that is an "open window".

Of course with the "never mind the quality, count the channels"
philosophy of UK broadcasters we are highly unlikely to see Hi-Def in
the UK for at least the next 10 years or more.

--
Cheers new5pam@howhill.com
Dave. pam is missing e-mail
 
On Sat, 27 Dec 2003 11:35:21 +0000 (GMT), "Dave Liquorice"
<newspam@howhill.com> wrote:

On Sat, 27 Dec 2003 10:37:25 +0000, Bob Brenchley. wrote:

Widescreen TV - giving you a more natural view on the world.

splutter> but still at a pathetic resolution. Not seen high
definition have you? Now that is an "open window".

Best we can muster at the moment, although some of the new tvs give
pseudo increased definition that works quite well.

Of course with the "never mind the quality, count the channels"
philosophy of UK broadcasters we are highly unlikely to see Hi-Def in
the UK for at least the next 10 years or more.
How very true. they almost got it right quality vs. quantity, 50:50
choice better luck next time.

The choice of programmes during this holiday has been appaling,
luckily i have a reserve of some nice films.
 
In article <ttnquvcldnp5tarh6h4cs3th3berejitbv@4ax.com>,
Bob Brenchley. <Bob@format.publications.ukf.net> wrote:
They were *intended* to be watched in a high capacity *cinema*,
hence the wide format, so everyone could sit near the screen.

Rubbish - the shape of the cinema screen has nothing to do with the
seating.
I seem to remember reading that widescreen cinema came in to combat TV in
the US - in the early days of TV it wasn't possible to make widescreen
tubes, the originals were actually round. And when colour TV arrived in
the UK, the tubes were 5:4 rather than the transmitted 4:3.

--
*Go the extra mile. It makes your boss look like an incompetent slacker *

Dave Plowman dave.sound@argonet.co.uk London SW 12
RIP Acorn
 
On Sat, 27 Dec 2003 11:35:21 +0000 (GMT), "Dave Liquorice"
<newspam@howhill.com> wrote:

On Sat, 27 Dec 2003 10:37:25 +0000, Bob Brenchley. wrote:

Widescreen TV - giving you a more natural view on the world.

splutter> but still at a pathetic resolution. Not seen high
definition have you? Now that is an "open window".
Yes, I have seen HDTV. Resolution though, has little to do with aspect
ratio.
Of course with the "never mind the quality, count the channels"
philosophy of UK broadcasters we are highly unlikely to see Hi-Def in
the UK for at least the next 10 years or more.
There is a growth of HDTV production in the States, but it has a long
way to go.

--
Bob.

The facts expressed here belong to everybody, the opinions to me. The
distinction is yours to draw...
 
Bob Brenchley. <Bob@format.publications.ukf.net> writes:

[17 lines snipped]

There is a growth of HDTV production in the States, but it has a long
way to go.
That's been true for 20 years ...

--
"The road to Paradise is through Intercourse."
[email me at huge [at] huge [dot] org [dot] uk]
 
"Bob Eager" <rde42@spamcop.net> wrote in message
news:176uZD2KcidF-pn2-NCridVb3IgH4@rikki.tavi.co.uk...
On Sat, 27 Dec 2003 10:37:25 UTC, Bob Brenchley.
Bob@format.publications.ukf.net> wrote:

They were *intended* to be watched in a high capacity *cinema*,
hence the wide format, so everyone could sit near the screen.

Rubbish - the shape of the cinema screen has nothing to do with the
seating.

I agree. Let's ignore half_pint from now on....his views are clearly the
result of inverted snobbery, ignorance, envy...or all three.
And your views are those of a mindless simpleton who will happily buy
what ever the salesman pushes his way, even though from experience
he knows 99% is overpriced useless garbage.

"I bet my neighbour has not got one of these" is his prime motivation.


--
---------------
regards half_pint

Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70...
 
"Bob Brenchley." <Bob@format.publications.ukf.net> wrote in message
news:ttnquvcldnp5tarh6h4cs3th3berejitbv@4ax.com...
On Sat, 27 Dec 2003 01:29:24 -0000, "half_pint"
esboella.nospam@yahoo.com> wrote:

I dont watch DVD period.
Why should I suffer for you to indulge your fetish?

fucktard, i hardly think watching a film in the current best sound and
audio format a fetish. A 22:9 crt is definitely out of the question,
the 16:9 is the best compromise between those wanting to watch films
as they were intended

They were *intended* to be watched in a high capacity *cinema*,
hence the wide format, so everyone could sit near the screen.

Rubbish - the shape of the cinema screen has nothing to do with the
seating.

Of course you are wrong, you can build two widescreen cinemas in the
space used by one equivilant 4:3 picture. Thats the *only* resason
we ended up with this WS garbage. Nothing to do with that oh so
pretensious phrase "as the director intended" so go stick you fingers
in your ears and chant "I love my widescreen".
You have been brainwashed into buying widescreen, although how this
was achieved is perplexing since it implies you had a brain to wash.

In addition, as most films now make far more from the video/DVD
release then from the box office, and given the extra content the film
makers have to plan for the DVD, their thoughts are always with the
home viewer.

(seeing as there is scare little tv programmes
of any merit anymore)

There is plenty of merit, if you find no merit in real life, ie news
sport, music, politics and comedy then maybe not.

and those desparately clinging to to past, i'm
surprised you don't argue that the colour guns make tvs less reliable.

Thalidomide was a new drug for pregnant women once.

And is now a highly successful drug in combatting a number of medical
problems.


What do you use you tv for, putting plants on ?

You can get more plants on a widescreen so no.


Niche - 4:3 tvs, VCR, good tv.......

Widescreen TV - giving you a more natural view on the world.

--
Bob.

If brains were taxed, you would get a rebate.
 
On Sat, 27 Dec 2003 14:04:28 +0000, Bob Brenchley. wrote:

Widescreen TV - giving you a more natural view on the world.

splutter> but still at a pathetic resolution. Not seen high
definition have you? Now that is an "open window".

Yes, I have seen HDTV. Resolution though, has little to do with
aspect ratio.
But has a lot to do with "a more natural view". B-)

--
Cheers new5pam@howhill.com
Dave. pam is missing e-mail
 

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