Replacement picture tube out of warranty?

[Fraser]

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.

 

[Stuart]

On Wed, 24 Dec 2003 18:52:40 -0000, "Fraser" <no46764@spam.com> wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.
I have seen it suggested in this NG -uk.diy,that 6 years is a reasonable

time to expect such items to "live" but haven't seen anything to back this
up.
Stuart

 

[techforce]

Dunno how Toshiba UK is, but here in the US, they are reluctant to assist to
a great deal with replacement parts in general. They tend to have a system
in place where the solution is to buy a New Set. Unless you find a Very good
Authorized Svc. Center willing to assist you.

Im not TACP Authorized, but I know Warranties Vary brand to brand. On some
of the smaller TV's in the 27 Inch Area, the Std Warranty is 1 yr parts and
labor except for thePicture Tube, which is 3 years. For Projo's and the
like, I would guess the Tube Warranties are longer?


"Fraser" <no46764@spam.com> wrote in message
news:XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net...

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling
the
screen with a green zig-zag pattern, then the TV shuts down. The repair
shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is
simply
unacceptable for something like this. Is there any recourse under UK law
to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures
of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.

 

[Andy Hall]

On Wed, 24 Dec 2003 18:52:40 -0000, "Fraser" <no46764@spam.com> wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.

It isn't the manufacturer's issue directly, it is the retailer's.

Your contract of purchase is with the retailer and not the
manufacturer. The warranty is merely a convenience for both the
retailer and the manufacturer, and during that period they are
agreeing, subject to certain terms and conditions to fix problems.

The warranty does not replace your statutory rights. Goods do have to
be fit for purpose but reasonableness would be applied by the courts.
In other words, if this were a cheap Chinese TV costing Ł100 then if
it failed after 3 years it would probably not be worth pursuing since
you probably would not be awarded much if anything.

From a technical perspective, I would expect a CRT in a quality TV to
last a good 5 years depending on amount of use.

Given this and that the product was expensive, I think that you can
make a very reasonable case to the retailer that it needs to be
addressed at his cost. It's his problem if he wants to take that up
with the manufacturer but the buck stops with the retailer from your
perspective.

I would suggest contacting the manager of the store where you bought
the product and if need be the area manager. If you meet with
resistance, put the claim in writing and send by special delivery.

You have the option of pursuing a complaint through the Small Claims
Division of the court. This can be done as a DIY exercise. In the
context of a TV, I would not consider using a solicitor for this
because the meter will run rapidly.

Ultimately you have to decide whether the time and cost of pursuing
are justified.


..andy

To email, substitute .nospam with .gl

 

[Sparks]

Fraser.
I have seen it suggested in this NG -uk.diy,that 6 years is a reasonable
time to expect such items to "live" but haven't seen anything to back this
up.
Stuart

Have a look on www.tradingstandards.gov.uk they have a lot of information in
their advice leaflet's.

If I were you, I would give Trading Standards a call, and see what they feel
about it - they will advise you of what to do if they feel you have
reasonable grounds.

Just enter your postcode on their site, and it will give you the phone
number of a local office.

Sparks...

 

[half_pint]

"Fraser" <no46764@spam.com> wrote in message
news:XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net...

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling
the
screen with a green zig-zag pattern, then the TV shuts down. The repair
shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is
simply
unacceptable for something like this. Is there any recourse under UK law
to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures
of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Well all I can say is if you enjoy viewing anything in widescreen format you

deserve all you get, its a bloody stupid format, which seems set
to ruin my TV enjoyment for ever. If your TV won't work have a look
out of you letter box, you will get a similar effect to WS.
I believe I mentioned here earlier that WS tubes would be more
prone to failure for various reason which I won't explore here.
Why not but a portable and a mignifying lens which stretches the
picture horizontally? It will be a lot cheaper and more reliable.

I doubt you will have much luck complaining, because you bought
a WS in the first place you are already marked out as a mug with
more money than sense, so they will not be forthcoming.

Harsh word I know, but true.
But anyway have a Merry Xmas.


--
---------------
regards half_pint

Fraser.

 

[Dave Plowman]

In article <XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net>,
Fraser <no46764@spam.com> wrote:

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling
the screen with a green zig-zag pattern, then the TV shuts down. The
repair shop say this is due to a bad design in the picture tube, causing
overheating. This is a well known problem in this tube (Philips)
apparently, and this tube is no longer used in new products.

They're pulling your plonker. I can't think of any tube fault that would
cause a zig-zag pattern - or to cause the SMPS to shut down the set.

--
*Even a blind pig stumbles across an acorn now and again *

Dave Plowman dave.sound@argonet.co.uk London SW 12
RIP Acorn

 

[Kevin Thornton]

"Fraser" <no46764@spam.com> wrote in message
news:XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net...

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling
the
screen with a green zig-zag pattern, then the TV shuts down. The repair
shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is
simply
unacceptable for something like this. Is there any recourse under UK law
to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures
of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.

have a look at:

it is up ro you to show that the fault was inherent at time of purchase, you
can persue a claim against the retailer up to 6 years after purchase - 6
years is an absolute limit and does not apply to all goods as a matter of
course

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0054-1111.txt
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm

there is a good posting at:

http://www.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&safe=off&frame=right&rnum=11&thl=994049202,993991500,993912497,993982043,993968990,993964144,99
3893351,993881376,993859354,993879828,993859643,993374340&seekm=brjuh9%24416
kb%241%40ID-176063.news.uni-berlin.de#link16

 

[Chris Street]

On Wed, 24 Dec 2003 18:52:40 -0000, "Fraser" <no46764@spam.com> wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down.

That's not a tube fault. The line driver or frame flyback is up the
spout. Failures of the tube itself are very rare - it's always the high
voltage control circuits that tend to have problems.

The repair shop
say this is due to a bad design in the picture tube, causing overheating.

Yes but of the electronics as noted.

This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

Toshiba are usually quite reasonable which may make your retailer more
willing to help. As others have noted you need to take it to the
retailer. They may end up wanting you to pay labour and parts are free -
it all depends in the end how much you are willing to pay to minimise
your aggravation, although you shouldn't have to pay anything.

email me with the TV model and I'll ask a friend who does this sort of
thing what the cost to the retailer would be - may be handy to know.

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.

--
79.84% of all statistics are made up on the spot.
The other 42% are made up later on.
In Warwick - looking at flat fields and that includes the castle.

 

[Andy Hall]

On Wed, 24 Dec 2003 19:20:05 +0000, Stuart
<mustbespam@shawsMYPANTS2000.fsnet.co.uk> wrote:

On Wed, 24 Dec 2003 18:52:40 -0000, "Fraser" <no46764@spam.com> wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.
I have seen it suggested in this NG -uk.diy,that 6 years is a reasonable
time to expect such items to "live" but haven't seen anything to back this
up.
Stuart

Not quite.

There is a 6 year statute of limitations. This means that you have up
to 6 years following purchase to pursue a claim. It does not mean
that the law is providing the equivalent to a 6 year warranty. A test
of reasonableness in the context of the item, its price, the market
and the circumstance is used.





..andy

To email, substitute .nospam with .gl

 

[Bob Brenchley.]

On Wed, 24 Dec 2003 19:51:03 -0000, "half_pint"
<esboella.nospam@yahoo.com> wrote:

"Fraser" <no46764@spam.com> wrote in message
news:XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net...
Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling
the
screen with a green zig-zag pattern, then the TV shuts down. The repair
shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is
simply
unacceptable for something like this. Is there any recourse under UK law
to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures
of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Well all I can say is if you enjoy viewing anything in widescreen format you
deserve all you get, its a bloody stupid format, which seems set
to ruin my TV enjoyment for ever.

That is so nice to hear.

If your TV won't work have a look
out of you letter box, you will get a similar effect to WS.
I believe I mentioned here earlier that WS tubes would be more
prone to failure for various reason which I won't explore here.

Good, because with your incredibly limited knowledge of electronics we
know you will get it totally wrong.

Why not but a portable and a mignifying lens which stretches the
picture horizontally? It will be a lot cheaper and more reliable.

I doubt you will have much luck complaining, because you bought
a WS in the first place you are already marked out as a mug with
more money than sense, so they will not be forthcoming.

Harsh word I know, but true.
But anyway have a Merry Xmas.

--
Bob.

The difference between ordinary stupid and extraordinary stupid can be
summed up in one word -- YOU.

 

[Andy Cuffe]

Fraser wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.

It sounds like a heater to cathode short in the green gun. This can
usually be worked around by isolating the heaters from ground. I've
done it many times in other TVs with good results. If you can't get a
new CRT for a reasonable price someone may be able to try this.
--
Andy Cuffe
baltimora@psu.edu

 

[Jerry G.]

Where we are located, we are under similar law to that of the UK. The
warranty has to comply to the purchase agreement contract. TV's without an
extended warranty are sold with a one year contract. You can optionally
purchase more time.

If the tube goes one day after the warranty, the manufacture is legally not
obliged to change it, or service the set. I tell people that for the little
more than the cost of the TV set, it is best to buy the extended warranty.
Servicing a TV set can be expensive. The few extra dollars for the extended
warranty can be well worth the investment.

I have heard some people saying that the dealers make a lot of money on
these warranties. Actually this is not very true. The mark-up on all these
products is not very great. If the set turns out to be a lemon, the
manufacture will end up paying the cost of service, and maybe even the
exchange the set for a new one.

--

Greetings,

Jerry Greenberg GLG Technologies GLG
=========================================
WebPage http://www.zoom-one.com
Electronics http://www.zoom-one.com/electron.htm
=========================================


"Fraser" <no46764@spam.com> wrote in message
news:XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net...
Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.

 

[Mike Tomlinson]

In article <4c65f8f6fcdave.sound@argonet.co.uk>, Dave Plowman
<dave.sound@argonet.co.uk> writes

They're pulling your plonker. I can't think of any tube fault that would
cause a zig-zag pattern - or to cause the SMPS to shut down the set.

It's quite common. A cathode short in one of the RGB guns will cause
the entire screen to turn that colour, and the zig-zag pattern is the
retrace lines. As the cathodes are fed from a ~200v supply, the load
caused by a short on this can cause the PSU to go into shutdown to
protect itself.

 

[Mike Tomlinson]

In article <3fed07b7.70534546@news.cis.dfn.de>, Chris Street
<despam.c.street@ntlworld.com> writes

That's not a tube fault.

It most likely is I'm afraid. A fault in the drive electronics would
result in a permanent failure. The OP says the fault is intermittent.

 

[Chris Street]

On Thu, 25 Dec 2003 09:44:42 +0000, Mike Tomlinson
<mike@NOSPAM.jasper.org.uk> wrote:

In article <3fed07b7.70534546@news.cis.dfn.de>, Chris Street
despam.c.street@ntlworld.com> writes

That's not a tube fault.

It most likely is I'm afraid. A fault in the drive electronics would
result in a permanent failure. The OP says the fault is intermittent.

I'd beg to disagree. I've had three faults similar to those described
all of which have been traced to blown FET's or similar in the drive
electronics.
--
79.84% of all statistics are made up on the spot.
The other 42% are made up later on.
In Warwick - looking at flat fields and that includes the castle.

 

[Andy Hall]

On Wed, 24 Dec 2003 23:23:40 -0500, "Jerry G." <jerryg50@hotmail.com>
wrote:

Where we are located, we are under similar law to that of the UK. The
warranty has to comply to the purchase agreement contract. TV's without an
extended warranty are sold with a one year contract. You can optionally
purchase more time.

I have no idea what Canada does, but in this respect it is not similar
to the UK. The manufacturer and the retailer can provision whatever
kind of warranty that they like, but it is only a convenience.

If the tube goes one day after the warranty, the manufacture is legally not
obliged to change it, or service the set.

In the UK the retailer may be, and a test of reasonableness,
accounting for the type of goods and the price is considered by the
court if the customer wishes to pursue it.

Retailers and manufacturers do quite well out of customer's ignorance
of the law and a natural British reticence to complain.

I tell people that for the little
more than the cost of the TV set, it is best to buy the extended warranty.

I'll bet.

Servicing a TV set can be expensive.

What a surprise.

The few extra dollars for the extended
warranty can be well worth the investment.

A few extra dollars!? In the UK, extended warranties can be 20-25%
of the new price of a set.

I have heard some people saying that the dealers make a lot of money on
these warranties.

Here they do. The retailers push them like hell to boost their
margins. In reality, all that is achieved is the customer not
having to argue their statutory rights with the retailer. Even then,
there is typically no guaranteed time to repair.

Actually this is not very true. The mark-up on all these
products is not very great.

Yeah, right.

If the set turns out to be a lemon, the
manufacture will end up paying the cost of service, and maybe even the
exchange the set for a new one.

As indeed they should do. However, here that is not the customer's
issue it's the retailer's.


..andy

To email, substitute .nospam with .gl

 

[Jet]

"Stuart" <mustbespam@shawsMYPANTS2000.fsnet.co.uk> wrote in message
news:7lpjuvsh36gt0jgfa5o2m5pkebjjgdeu52@4ax.com...

On Wed, 24 Dec 2003 18:52:40 -0000, "Fraser" <no46764@spam.com> wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
snip>>.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.
snip

Join the club Stuart...

Try a Philips 32" widescreen failing after 18 months...

--
Jet
(watching a Sharpe set this Christmas)

 

[Niel A. Farrow]

In article <XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net>,
Fraser <no46764@spam.com> wrote:

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

You have rights under the consumer purchase (or whatever it's called) law
and should be able to get a replacement of it meneded free of charge. A
judge would also find a 3.5 year lifespan unaccepatable.


Go back to shop and ask them to replace or repair it free of charge. Be
polite etc.

If they say no tell them you are prepared to do it the 'hard way'.

Go back home and write a recorded letter saying what you want doing. Keep
it short and polite.

Then make a claim under small claims. Info on web sites.

All a bit time consuming but you can claim for time taken off work and
travel expenses, and you may find the claim process galvanises the shop
into action before going to court.

Good luck,

Neil

 

[Bill Renfro]

Could be a fault in the drive circuits, not the tube.
If it is the tube and Toshiba will not replace it, the tech should be able
to isolate the filiment from ground by using a seperate winding on the
flyback core. Worth a shot before buying a new tv.

Bill
Christian Technology

"Fraser" <no46764@spam.com> wrote in message
news:XflGb.10061$FN.3262@newsfep4-winn.server.ntli.net...

Hi All,

My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling
the
screen with a green zig-zag pattern, then the TV shuts down. The repair
shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.

Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is
simply
unacceptable for something like this. Is there any recourse under UK law
to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures
of
people trying to do this?

I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.

Thanks in advance,

Fraser.