P
Peter Johnson
Guest
Once I was in one of the Tasmanian stores and the customer in front of meToday I was told the thicker wire has higher resistance, (Auckland)
Once I went in and asked if they sold "hockey sticks" so I could put up a
aerial the person said "sorry sir we don't sell sports equipment"
Someone else told me they were in a shop and they heard a salesman saying
to
a customer "Sorry sir, we don't have that IC you are asking for, would you
like this other one? it is one digit off"
was being sold a transformer, AC plug and associated odds and ends to build
a battery charger for a marine battery. There wasn't anything there in the
way of a recitifer or regulator and it was being explained to him that he
just had to connect the 240V AC to the mains and 12V AC to the battery.
Obviously neither had a clue and I pointed out that AC would either stuff a
battery or not do much at all so it was all rather pointless and dangerous.
This is probably one of the more 'reckless' pieces of advice I've heard, but
a few other times have just picked up on ones that wouldn't do any real
harm. I wonder if they have any been the subject of any law suits based on
what customers have been told? Seems unusual for a large company that
someone in their legal department wouldn't have picked up on the potential
problems of saying these sorts of things.
I remember years ago I worked for a company that sold roller bearings and
saw a memo to the effect that unqualified personnel shouldn't recommend
'equivalents' as the result of someone selling a dimensionally equivalent
product that didn't meet other requirements and resulted in quite a bit of
damage to a piece of industrial equipment.
Regards,
Peter Johnson, CommLinx Solutions
http://www.commlinx.com.au/