M
Michael Gross
Guest
Hello,
Iwork in upper management for one of the major hotels here in Las Vegas
and since a huge part of my job is keeping my guest happy, always upbeat
and positive and to treat all of our guest as if they were guest in
their own home. I use secret shoppers everyday and shift of the day to
insure my guest are receiving the best service on the strip. Keep your
guest happy and they will return. Free P.R. "word of mouth" I flew out
with United and I have never been treated so rude. Your employees
unfortunately do not know how to treat your passengers with any respect.
I am shocked. Please, they need to be retrained or let them go and get
some employees in your company with people skills. My daughter and I
were very upset on how we were treated. My daughter was afraid to ask
for a drink, pillow or blanket. To be honest with you, I did not ask for
these items for her because of their people skills I just wanted to
hurry and get as far away as I could. As a professional, I felt so sorry
for your other passengers. One attendent almost had one lady in tears
but fortunately I was there to turn her around as a professional would
do. AND, thank God I always get my bording passes at home before I leave
because United changed out flight completly and if I did not call as any
responsible and professional would do we would of missed our flight
completely. And yes. United had a lot of phone numbers to contact me of
any changes you can look at my records. I made sure and asked the woman
at the ticket counter and she said yes, wow, you have a lot of numbers
here. My daughter and I go to Virginia at least 3 times a year. Due to
your employees conduct and unprofessionalism our trip home was ruined. I
am so upset because I heard a lot of good things about you and then I
find out it is all rumors. Again, being in upper management myself I
felt it my duty to share with you your passengers are receiving.
Thank You for your time.
Iwork in upper management for one of the major hotels here in Las Vegas
and since a huge part of my job is keeping my guest happy, always upbeat
and positive and to treat all of our guest as if they were guest in
their own home. I use secret shoppers everyday and shift of the day to
insure my guest are receiving the best service on the strip. Keep your
guest happy and they will return. Free P.R. "word of mouth" I flew out
with United and I have never been treated so rude. Your employees
unfortunately do not know how to treat your passengers with any respect.
I am shocked. Please, they need to be retrained or let them go and get
some employees in your company with people skills. My daughter and I
were very upset on how we were treated. My daughter was afraid to ask
for a drink, pillow or blanket. To be honest with you, I did not ask for
these items for her because of their people skills I just wanted to
hurry and get as far away as I could. As a professional, I felt so sorry
for your other passengers. One attendent almost had one lady in tears
but fortunately I was there to turn her around as a professional would
do. AND, thank God I always get my bording passes at home before I leave
because United changed out flight completly and if I did not call as any
responsible and professional would do we would of missed our flight
completely. And yes. United had a lot of phone numbers to contact me of
any changes you can look at my records. I made sure and asked the woman
at the ticket counter and she said yes, wow, you have a lot of numbers
here. My daughter and I go to Virginia at least 3 times a year. Due to
your employees conduct and unprofessionalism our trip home was ruined. I
am so upset because I heard a lot of good things about you and then I
find out it is all rumors. Again, being in upper management myself I
felt it my duty to share with you your passengers are receiving.
Thank You for your time.
