Any ideas to diagnose my mobile phone?

[tlvp]

On Sat, 21 Mar 2015 01:04:22 +1100, Gordon Levi wrote:

tlvp <mPiOsUcB.EtLlLvEp@att.net> wrote:

I'd think Telstra (or Samsung) need to take ownership of the problem, and
exchange Gordon's handset for a known good one. HTH. Cheers, -- tlvp

Eventually they did do that. It seems that Telstra policy is to not
bother diagnosing the problem so they made two attempts to fix it by
reflashing the OS. The policy is also is to give up on the third try
and replace the phone. They didn't have a replacement so, after over 5
weeks and a dozen trips to the Telstra Shop, they replaced the S4 with
an S5.

Seems it took a while, but all's well that ends well, eh? Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

 

[~misfit~]

Once upon a time on usenet Gordon Levi wrote:

"~misfit~" <shaun.at.pukekohe@gmail.com> wrote:

Once upon a time on usenet Gordon Levi wrote:
"~misfit~" <shaun.at.pukekohe@gmail.com> wrote:

Once upon a time on usenet Guy Warren wrote:
I also have an S4 and had this problem. It turned out to be the
wallet case I had the phone in.

It took me a while to work out what was happening, but if I opened
the front of the wallet and folded it right around so that it was
behind the back of the phone I would get the same screen as you
are describing. I found there was a small magnet in the front
cover of the case, when it was put against the phone the screen,
or back cover, it would go into the mode you are seeing. I assume
this is a feature of the phone for when it is used in the type of
case that has a clear window over the top third of the screen,
and then when you open the case the normal screen should
re-appear. .

If you put any magnet near the screen it will go into this mode.
If you have your phone in a case it would be worth trying the
phone out of the case and seeing if that helps, if it still
happens then maybeh the magnetic sensor is faulty.

Now this makes sense! However as the OP was cross-posted from one
of two other groups he may not have seen it.

That'll teach him. (But probably not...)

You are right and I have not been taught. What lesson should I have
learned? I did respond to the post by saying that my phone does not
have a case and has not been near a magnet.

My news client deals with cross posted messages by showing it to me
in only one of the news groups that I subscribe to. Doesn't yours?
Of course it retains the list of news groups it is posted to so
that a response from me appears in any of the groups that received
the post.

I've got news for you. Your post replying to the one I replied to
didn't show up in aus.electronics.

I still don't understand. The groups have been edited so this _only_
shows up in aus.electronics. Somebody has removed aus.comms and
comp.mobile.android.

What is your objection to cross posting?

It's laziness. Each group is a different entity with different mores. IMO if
you want advice from several groups then post to them seperately.
--
Shaun.

"Humans will have advanced a long, long, way when religious belief has a
cozy little classification in the DSM."
David Melville (in r.a.s.f1)