When You Hear The Heavy Accent & The Poor Phone Connection..

Guest
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
-
I think you must know what I’m talking about. Together, a heavy foreign accent,
coupled with a lousy phone connection can only mean one thing... An outsourced
operation, in a place like India, China, The Philippines, etc.; where some
greedy American corporation is saving a few pieces of Silver and displacing
American workers in the process.
-
The best thing you can do is hang up... look for the companies’ on-shore counterpart
and complain! Tell them you’re sick and tired of sub-standard services by people
who speak English so poorly that you can hardly communicate... are most often
poorly trained... have little accountability for the advice they give you... often can’t be
heard clearly because of a poor satellite phone connection... conveniently block
their caller-ID... give themselves phony names like ‘Tina’ or ’Jimmy’ (to deceive you
into thinking they’re local) and most often provide no avenue to escalate an issue
to someone who can really help.
-
Corporations will only end this practice if they see they’re losing their customer
base as a consequence. Let’s start doing our part by starting a grass-roots
movement...
-
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
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-(Ignore what follows)


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I was helping to creep you some of my solid cars.
 
In many cases I might agree, but I have found some support systems that did
a much better job of this than any home grown operation, in fact it was
Comcast as I recall. The guy really did a good job of systematically
isolating the problem I was having in a very non-patronizing way. He was
tech savvy too.

Victim_Of_Hype@fesku.az.us wrote:

When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
-
I think you must know what I’m talking about. Together, a heavy foreign
accent, coupled with a lousy phone connection can only mean one thing...
An outsourced operation, in a place like India, China, The Philippines,
etc.; where some greedy American corporation is saving a few pieces of
Silver and displacing American workers in the process.
-
The best thing you can do is hang up... look for the companies’ on-shore
counterpart and complain! Tell them you’re sick and tired of sub-standard
services by people who speak English so poorly that you can hardly
communicate... are most often poorly trained... have little accountability
for the advice they give you... often can’t be heard clearly because of a
poor satellite phone connection... conveniently block their caller-ID...
give themselves phony names like ‘Tina’ or ’Jimmy’ (to deceive you into
thinking they’re local) and most often provide no avenue to escalate an
issue to someone who can really help. -
Corporations will only end this practice if they see they’re losing their
customer base as a consequence. Let’s start doing our part by starting a
grass-roots movement...
 
Hear! hear!.....Amen
Victim_Of_Hype@fesku.az.us wrote:

When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
-
I think you must know what I?m talking about. Together, a heavy foreign
accent, coupled with a lousy phone connection can only mean one thing...
An outsourced operation, in a place like India, China, The Philippines,
etc.; where some greedy American corporation is saving a few pieces of
Silver and displacing American workers in the process.
-
The best thing you can do is hang up... look for the companies? on-shore
counterpart and complain! Tell them you?re sick and tired of sub-standard
services by people who speak English so poorly that you can hardly
communicate... are most often poorly trained... have little accountability
for the advice they give you... often can?t be heard clearly because of a
poor satellite phone connection... conveniently block their caller-ID...
give themselves phony names like ?Tina? or ?Jimmy? (to deceive you into
thinking they?re local) and most often provide no avenue to escalate an
issue to someone who can really help. -
Corporations will only end this practice if they see they?re losing their
customer base as a consequence. Let?s start doing our part by starting a
grass-roots movement...
 
Victim_Of_Hype@fesku.az.us wrote:

When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
-
I think you must know what I’m talking about. Together, a heavy foreign
accent, coupled with a lousy phone connection can only mean one thing...
An outsourced operation, in a place like India, China, The Philippines,
etc.; where some greedy American corporation is saving a few pieces of
Silver and displacing American workers in the process.
-
The best thing you can do is hang up... look for the companies’ on-shore
counterpart and complain! Tell them you’re sick and tired of sub-standard
services by people who speak English so poorly that you can hardly
communicate... are most often poorly trained... have little accountability
for the advice they give you... often can’t be heard clearly because of a
poor satellite phone connection... conveniently block their caller-ID...
give themselves phony names like ‘Tina’ or ’Jimmy’ (to deceive you into
thinking they’re local) and most often provide no avenue to escalate an
issue to someone who can really help. -
Corporations will only end this practice if they see they’re losing their
customer base as a consequence. Let’s start doing our part by starting a
grass-roots movement...
-
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
yeah! definately!!

Screw the feriners!

<sigh>

For one thing, many Indians you get who pick up the phone speak perfect,
un-accented (well, US-accented) english.

You're also making the ignorant and erroneous assumption that domestic call
center people know what they're talking about.

By the way, are you willing to work in a call center? One reason some of
these jobs are leaving is because Americans think some of these jobs are
beneath them (sorta like the migrant farm workers in CA). And for the pay
you'd require, the company would go out of business.

So cut the racist crap and welcome to a global economy.

Besides, isn't this what HP, M$, $W, etc, keep pushing? Colaborate (sp?)
with people on a project from half-way around the world!!!

regards,
nick e.

--
Really, I'm not out to destroy Microsoft. That will just be a completely
unintentional side effect.
--Linus Torvalds
 
<Victim_Of_Hype@fesku.az.us> wrote in message
news:52E49D85.16903633@fesku.az.us...
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
-
I think you must know what I’m talking about. Together, a heavy foreign
accent,
coupled with a lousy phone connection can only mean one thing... An
outsourced
operation, in a place like India, China, The Philippines, etc.; where some
greedy American corporation is saving a few pieces of Silver and
displacing
American workers in the process.
-
The best thing you can do is hang up... look for the companies’ on-shore
counterpart
and complain! Tell them you’re sick and tired of sub-standard services by
people
who speak English so poorly that you can hardly communicate... are most
often
poorly trained... have little accountability for the advice they give
you... often can’t be
heard clearly because of a poor satellite phone connection... conveniently
block
their caller-ID... give themselves phony names like ‘Tina’ or ’Jimmy’ (to
deceive you
into thinking they’re local) and most often provide no avenue to escalate
an issue
to someone who can really help.
-
Corporations will only end this practice if they see they’re losing their
customer
base as a consequence. Let’s start doing our part by starting a
grass-roots
movement...
-
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
I don't have a problem with a support analyst having a foreign accent. All I
want is to get my problem resolved. But what I DO have a problem with, is
American companies' executive management teams and board members whining
about their worker bees' salaries and health care costs while they are
simultaneously rewarding and celebrating themselves with MULTI-MILLION
dollar bonuses!!! Health care expenses for the common worker are too damned
expensive, but multi-million dollar bonuses on top of multi-million dollar
salaries and perks are not???!!! I find it hard to believe that these people
couldn't live comfortably on $200,000.00 per year max. Not to mention the
fact that a CEO can help drive a company completely into the ground and walk
away from it with a severance package of several million dollars. There's
nothing wrong with a global economy business model, but it should be handled
in a totally fair and proper manner. As it stands now, it's nothing more
than the leaders of big government and big business becoming mega-wealthy at
the expense of the common man/woman.

R.M.
 
The excuse for the high salaries and perks for the executives is that
this is what it takes to get these people to leave their current
positions at company Y to go to work at company X.

This premise is the same faulty premise at work in sports. Pay a lot of
money, build multi-million dollar facilities, and you will win.

This is the fault of the shareholders of the respective companies or
sports teams. Sucessful companies and teams are not made overnight, and
quite often the 'mix' or chemistry of several personalities is what
makes success.

The only recourse the open market has is to stop using the service or
product provided by these companies.

The government cannot force the companies and their shareholders to
behave in a more noble manner, and it it my belief that at least in the
US, the government rules and laws have CAUSED the state that business
is in now. A business will ALWAYS try to maximize their profit and
still provide a product or service at the price/performance THE MARKET
WILL BEAR.
 
For your pension plan, 401k, IRA, Mutual funds and insurance payouts,
and possibly stock holdings, I hope the CEOs of those operations take
your best interest in hand to run efficiently when running those
operations for YOUR benefit.

Otherwise, your retirement might be seriously reduced.

I listened to a call center owner in India the other day, and he says
the jobs he has are merely viewed as stepping stones for English
speaking Indians, as a call-center job in India is still not a great
and glorious career. It is a high-pressure job where burnout is high.

If burnout is high in India on call center jobs, can you imagine what
it is in the U.S.?

I've been asking call center operators what country they are calling
from recently when I hear an Indian/British accent, and they do not
like to answer that question. Very sensitive issue right now, I
detect.

Bo

Chris Gosnell <cfg@fpdinc.com> wrote in message news:<107ahtidi5fcn8e@corp.supernews.com>...
The government cannot force the companies and their shareholders to
behave in a more noble manner, and it it my belief that at least in the
US, the government rules and laws have CAUSED the state that business
is in now. A business will ALWAYS try to maximize their profit and
still provide a product or service at the price/performance THE MARKET
WILL BEAR.
 
If you want capitalism in its true form, the job goes to the lowest bid
(for acceptable quality). There's not much more to it than that.

We can not sell electric fans in Wal-Mart if U.S. companies make them in
the U.S. Why buy a Honeywell (or whatever brand) fan for $60 when you
can buy one made by Tatung (or whatever brand) out of one of their
Chinese factories for $30 or less? The U.S. cannot possibly hope to
compete with production costs possible in the "new, improved, global
economy".

If a guy wants to work in a factory in exchange for room and board--and
maybe a shot at staying in the city area for the future--how will you
compete with a union worker making $22/hr plus benefits.

If the situation is reversed, and the U.S. decides to make everything
domestically, what will consumers do? They won't be able to afford all
the stuff they're buying now, that's for sure.

The world is becoming more capitalistic, folks, not less. Those at the
top of the heap will not stay there long if their standards of living
increase, unless they find another industry in which to compete. That's
just the way it goes.


Jeff Mowry
Industrial Designhaus, LLC
http://www.industrialdesignhaus.com
(Remove "GETRIDOFTHIS" from email address)


Chris Gosnell wrote:
The excuse for the high salaries and perks for the executives is that
this is what it takes to get these people to leave their current
positions at company Y to go to work at company X.

This premise is the same faulty premise at work in sports. Pay a lot of
money, build multi-million dollar facilities, and you will win.

This is the fault of the shareholders of the respective companies or
sports teams. Sucessful companies and teams are not made overnight, and
quite often the 'mix' or chemistry of several personalities is what
makes success.

The only recourse the open market has is to stop using the service or
product provided by these companies.

The government cannot force the companies and their shareholders to
behave in a more noble manner, and it it my belief that at least in the
US, the government rules and laws have CAUSED the state that business
is in now. A business will ALWAYS try to maximize their profit and
still provide a product or service at the price/performance THE MARKET
WILL BEAR.
 

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