WES Components

[Fred]

Can anyone give me a brief history of their dealings with this company . I
recently faxed ( they insisted on fax to be sure of correct details ) an
order for a single component and was correctly billed . Four days later I
received another component which I had not ordered and I subsequently rang
for credit . I was given a claim number and posted part back to them. All
very well , they have credited me the part ok , but have still charged me
for their blunder . They have not credited me for the postage. Does anyone
think I should be out of pocket ? Any comments ?

 

[Martin]

"Fred" <william@ozland.net.au> wrote in message
news:41441532_1@news.iprimus.com.au...

Can anyone give me a brief history of their dealings with this company .
I recently faxed ( they insisted on fax to be sure of correct details )
an order for a single component and was correctly billed . Four days later
I received another component which I had not ordered and I subsequently
rang for credit . I was given a claim number and posted part back to them.
All very well , they have credited me the part ok , but have still
charged me for their blunder . They have not credited me for the postage.
Does anyone think I should be out of pocket ? Any comments ?

If it was their blunder then they should have sent you the correct part at
no extra cost. Did they post you out the replacement part? If so, did they
charge you twice for postage or just the once?

I have dealt with WES for several years now, and generally found them to be
reasonable. Not too many problems - I've had more trouble with DSE!!! No
company is perfect, but then again who is!!

Cheers

Martin

 

[Franc Zabkar]

On Sun, 12 Sep 2004 19:21:53 +1000, "Fred" <william@ozland.net.au> put
finger to keyboard and composed:

Can anyone give me a brief history of their dealings with this company . I
recently faxed ( they insisted on fax to be sure of correct details )...

The require the fax to setup your account. Afterwards you can just
email your orders quoting your customer number.

... an
order for a single component and was correctly billed . Four days later I
received another component which I had not ordered and I subsequently rang
for credit . I was given a claim number and posted part back to them. All
very well , they have credited me the part ok , but have still charged me
for their blunder . They have not credited me for the postage. Does anyone
think I should be out of pocket ? Any comments ?

I went through a period where about half my orders were bungled in
some way. In every case my delivery costs were credited. I haven't had
any problems for quite a while now.


- Franc Zabkar
--
Please remove one 's' from my address when replying by email.

 

[Trevor Wilson]

"Fred" <william@ozland.net.au> wrote in message
news:41441532_1@news.iprimus.com.au...

Can anyone give me a brief history of their dealings with this company .
I recently faxed ( they insisted on fax to be sure of correct details )
an order for a single component and was correctly billed . Four days later
I received another component which I had not ordered and I subsequently
rang for credit . I was given a claim number and posted part back to them.
All very well , they have credited me the part ok , but have still
charged me for their blunder . They have not credited me for the postage.
Does anyone think I should be out of pocket ? Any comments ?

**WES are fair and reasonable. If the fault is theirs, they will usually
make it right. You must understand that WES employ the dumbest people on the
planet. You MUST order by part number. If you do, you will rarely encounter
problems.


--
Trevor Wilson
www.rageaudio.com.au

 

[John Tserkezis]

Trevor Wilson wrote:

**WES are fair and reasonable. If the fault is theirs, they will usually
make it right. You must understand that WES employ the dumbest people on the
planet. You MUST order by part number. If you do, you will rarely encounter
problems.

Considering how dumb they are, they mostly get everything right, and operate
promptly.

Nowhere near as bad as Electus.
--
Linux Registered User # 302622 <http://counter.li.org>

 

[Trevor Wilson]

"John Tserkezis" <jt@techniciansyndrome.org.invalid> wrote in message
news:414584ec$0$32347$afc38c87@news.optusnet.com.au...

Trevor Wilson wrote:

**WES are fair and reasonable. If the fault is theirs, they will usually
make it right. You must understand that WES employ the dumbest people on
the
planet. You MUST order by part number. If you do, you will rarely
encounter
problems.

Considering how dumb they are, they mostly get everything right, and
operate
promptly.

Nowhere near as bad as Electus.

**I've had a pretty good run with Electus (except for the odd out of stock
item). DSE, OTOH, are utterly appalling.


--
Trevor Wilson
www.rageaudio.com.au

 

[Allan]

"John Tserkezis" <jt@techniciansyndrome.org.invalid> wrote in message
news:414584ec$0$32347$afc38c87@news.optusnet.com.au...

Trevor Wilson wrote:

**WES are fair and reasonable. If the fault is theirs, they will usually
make it right. You must understand that WES employ the dumbest people on
the
planet. You MUST order by part number. If you do, you will rarely
encounter
problems.

Considering how dumb they are, they mostly get everything right, and
operate
promptly.

Nowhere near as bad as Electus.
--
Linux Registered User # 302622
http://counter.li.org

I find that amusing, We deal with Both, and Electus are great, if they make
a boo boo They credit and
unlike WES they do know their products, and they speak English..!!
But as I said they both do a pretty good job.
When WES have supplied us with the wrong part, we use their free post
address to return the items,

Allan