TV Power Cord

[NF]

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube TV. (An
in home service call.) The guy who did the repair said that the connector on
the replacement cord which connects to the board is not an exact fit, but is
the closest they had and will work. (And yes, the TV does work). But because
the connector is not as tight fitting as the original, the repair guy said
it is very important to have very good strain relief to avoid tension on the
cord. (I was not home when it was repaired, this is what I was told by the
person who was home.) However, when I got home, I found that the repair guy
did not put a strain relief device in the hole where the cord is supposed to
exit the TV. Instead, he deliberately wedged the cord between where the
bottom and back parts of the case meet. This was his idea for strain relief.
(The original hole where the cord used to exit is now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together properly.
The bottom is now uneven, so the TV sits a little bit crooked. If you lift
up the back of the TV, you can see the bottom bulging out on one side,
looking like it's going to break the plastic tab. My other concern is that
the cord is wedged between a protrusion of the bottom and the back case, so
the 100lbs of weight from this TV is now pinching this cord. So my questions
are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

Is this really a stronger strain relief than just obtaining a strain relief
device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord could be
obtained, even if we have to pay extra for the cord itself. (As long as we
are not charged for another service call or more labor.) The shop called
back after a day and said the exact replacement cord is no longer available,
and they don't have access to any. They said they'd get back to us later,
they haven't yet.

If the cord isn't available, should they at least be able to get a strain
relief device to fit the hole so the cord isn't wedged in between the case
parts? And would such a strain relief be strong enough even though the
connector on the board doesn't fit as tight as the original?

Thanks

 

[tm]

"NF" <franklin4321@cox.net> wrote in message
news:i478vk$7og$1@speranza.aioe.org...

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube TV.
(An in home service call.) The guy who did the repair said that the
connector on the replacement cord which connects to the board is not an
exact fit, but is the closest they had and will work. (And yes, the TV
does work). But because the connector is not as tight fitting as the
original, the repair guy said it is very important to have very good
strain relief to avoid tension on the cord. (I was not home when it was
repaired, this is what I was told by the person who was home.) However,
when I got home, I found that the repair guy did not put a strain relief
device in the hole where the cord is supposed to exit the TV. Instead, he
deliberately wedged the cord between where the bottom and back parts of
the case meet. This was his idea for strain relief. (The original hole
where the cord used to exit is now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together properly.
The bottom is now uneven, so the TV sits a little bit crooked. If you lift
up the back of the TV, you can see the bottom bulging out on one side,
looking like it's going to break the plastic tab. My other concern is that
the cord is wedged between a protrusion of the bottom and the back case,
so the 100lbs of weight from this TV is now pinching this cord. So my
questions are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

Is this really a stronger strain relief than just obtaining a strain
relief device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord could be
obtained, even if we have to pay extra for the cord itself. (As long as we
are not charged for another service call or more labor.) The shop called
back after a day and said the exact replacement cord is no longer
available, and they don't have access to any. They said they'd get back to
us later, they haven't yet.

If the cord isn't available, should they at least be able to get a strain
relief device to fit the hole so the cord isn't wedged in between the case
parts? And would such a strain relief be strong enough even though the
connector on the board doesn't fit as tight as the original?

Thanks

Make sure the batteries in your smoke detectors are fresh.

And your insurance is paid up.


geesh!




--- news://freenews.netfront.net/ - complaints: news@netfront.net ---

 

[Meat Plow]

On Sat, 14 Aug 2010 18:31:06 -0500, NF wrote:

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube TV.
(An in home service call.) The guy who did the repair said that the
connector on the replacement cord which connects to the board is not an
exact fit, but is the closest they had and will work. (And yes, the TV
does work). But because the connector is not as tight fitting as the
original, the repair guy said it is very important to have very good
strain relief to avoid tension on the cord. (I was not home when it was
repaired, this is what I was told by the person who was home.) However,
when I got home, I found that the repair guy did not put a strain relief
device in the hole where the cord is supposed to exit the TV. Instead,
he deliberately wedged the cord between where the bottom and back parts
of the case meet. This was his idea for strain relief. (The original
hole where the cord used to exit is now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together
properly. The bottom is now uneven, so the TV sits a little bit crooked.
If you lift up the back of the TV, you can see the bottom bulging out on
one side, looking like it's going to break the plastic tab. My other
concern is that the cord is wedged between a protrusion of the bottom
and the back case, so the 100lbs of weight from this TV is now pinching
this cord. So my questions are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

Is this really a stronger strain relief than just obtaining a strain
relief device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord could
be obtained, even if we have to pay extra for the cord itself. (As long
as we are not charged for another service call or more labor.) The shop
called back after a day and said the exact replacement cord is no longer
available, and they don't have access to any. They said they'd get back
to us later, they haven't yet.

If the cord isn't available, should they at least be able to get a
strain relief device to fit the hole so the cord isn't wedged in between
the case parts? And would such a strain relief be strong enough even
though the connector on the board doesn't fit as tight as the original?

Thanks

Keep a class ABC fire extinguisher handy and you should be ok.



--
Live Fast, Die Young and Leave a Pretty Corpse

 

[Samuel M. Goldwasser]

Meat Plow <mhywatt@yahoo.com> writes:

On Sat, 14 Aug 2010 18:31:06 -0500, NF wrote:

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube TV.
(An in home service call.) The guy who did the repair said that the
connector on the replacement cord which connects to the board is not an
exact fit, but is the closest they had and will work. (And yes, the TV
does work). But because the connector is not as tight fitting as the
original, the repair guy said it is very important to have very good
strain relief to avoid tension on the cord. (I was not home when it was
repaired, this is what I was told by the person who was home.) However,
when I got home, I found that the repair guy did not put a strain relief
device in the hole where the cord is supposed to exit the TV. Instead,
he deliberately wedged the cord between where the bottom and back parts
of the case meet. This was his idea for strain relief. (The original
hole where the cord used to exit is now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together
properly. The bottom is now uneven, so the TV sits a little bit crooked.
If you lift up the back of the TV, you can see the bottom bulging out on
one side, looking like it's going to break the plastic tab. My other
concern is that the cord is wedged between a protrusion of the bottom
and the back case, so the 100lbs of weight from this TV is now pinching
this cord. So my questions are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

Is this really a stronger strain relief than just obtaining a strain
relief device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord could
be obtained, even if we have to pay extra for the cord itself. (As long
as we are not charged for another service call or more labor.) The shop
called back after a day and said the exact replacement cord is no longer
available, and they don't have access to any. They said they'd get back
to us later, they haven't yet.

If the cord isn't available, should they at least be able to get a
strain relief device to fit the hole so the cord isn't wedged in between
the case parts? And would such a strain relief be strong enough even
though the connector on the board doesn't fit as tight as the original?

Thanks

Keep a class ABC fire extinguisher handy and you should be ok.

To answer the poster's question. It is the responsibility of the shop
to perform a safe repair. What you describe may or may not be safe but
is certainly not professional.

Insist that they either install a properly fitting cord or if indeed it
isn't made any longer (which sounds suspect but I don't know how old
the set is), then there are various workarounds they could have done
that would have been both safe and looked decent cosmetically.

It sounds like they just wanted to get away with the simplest fastest
repair possible without regard to how safe it was or how it looked.

--
sam | Sci.Electronics.Repair FAQ: http://www.repairfaq.org/
Repair | Main Table of Contents: http://www.repairfaq.org/REPAIR/
+Lasers | Sam's Laser FAQ: http://www.repairfaq.org/sam/lasersam.htm
| Mirror Sites: http://www.repairfaq.org/REPAIR/F_mirror.html

Important: Anything sent to the email address in the message header above is
ignored unless my full name AND either lasers or electronics is included in the
subject line. Or, you can contact me via the Feedback Form in the FAQs.

 

[William R. Walsh]

Hi!

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

No, not particularly. I wouldn't call it seriously dangerous, but it's
unprofessional and could lead to damage of the set or injury to a person if
the cord were to be snagged or tripped over.

Is this really a stronger strain relief than just obtaining a strain
relief
device for the hole the cord is supposed to exit through?

No. A proper strain relief needs to be installed. The one from the old cord
can sometimes be removed and reused.

You may want to check with Sony parts to see if the right cord is really
available. I would not be surprised if it was and this shop was being lazy.

William

 

[Meat Plow]

On Mon, 16 Aug 2010 00:29:05 +0000, Meat Plow wrote:

On Sun, 15 Aug 2010 19:12:39 -0400, Samuel M. Goldwasser wrote:

Meat Plow <mhywatt@yahoo.com> writes:

On Sat, 14 Aug 2010 18:31:06 -0500, NF wrote:

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube
TV. (An in home service call.) The guy who did the repair said that
the connector on the replacement cord which connects to the board is
not an exact fit, but is the closest they had and will work. (And
yes, the TV does work). But because the connector is not as tight
fitting as the original, the repair guy said it is very important to
have very good strain relief to avoid tension on the cord. (I was
not home when it was repaired, this is what I was told by the person
who was home.) However, when I got home, I found that the repair guy
did not put a strain relief device in the hole where the cord is
supposed to exit the TV. Instead, he deliberately wedged the cord
between where the bottom and back parts of the case meet. This was
his idea for strain relief. (The original hole where the cord used
to exit is now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together
properly. The bottom is now uneven, so the TV sits a little bit
crooked. If you lift up the back of the TV, you can see the bottom
bulging out on one side, looking like it's going to break the
plastic tab. My other concern is that the cord is wedged between a
protrusion of the bottom and the back case, so the 100lbs of weight
from this TV is now pinching this cord. So my questions are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

Is this really a stronger strain relief than just obtaining a strain
relief device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord
could be obtained, even if we have to pay extra for the cord itself.
(As long as we are not charged for another service call or more
labor.) The shop called back after a day and said the exact
replacement cord is no longer available, and they don't have access
to any. They said they'd get back to us later, they haven't yet.

If the cord isn't available, should they at least be able to get a
strain relief device to fit the hole so the cord isn't wedged in
between the case parts? And would such a strain relief be strong
enough even though the connector on the board doesn't fit as tight
as the original?

Thanks

Keep a class ABC fire extinguisher handy and you should be ok.

To answer the poster's question.

Well I did answer the poster's question, William. Actually there were
many questions. I considered them all and replied accordingly. If you
have some other point to get across then try replying to the original
post next time.

Thanks.

Erp.. got my Sam and William's mixerd up sorry



--
Live Fast, Die Young and Leave a Pretty Corpse

 

[Meat Plow]

On Sun, 15 Aug 2010 19:12:39 -0400, Samuel M. Goldwasser wrote:

Meat Plow <mhywatt@yahoo.com> writes:

On Sat, 14 Aug 2010 18:31:06 -0500, NF wrote:

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube
TV. (An in home service call.) The guy who did the repair said that
the connector on the replacement cord which connects to the board is
not an exact fit, but is the closest they had and will work. (And
yes, the TV does work). But because the connector is not as tight
fitting as the original, the repair guy said it is very important to
have very good strain relief to avoid tension on the cord. (I was not
home when it was repaired, this is what I was told by the person who
was home.) However, when I got home, I found that the repair guy did
not put a strain relief device in the hole where the cord is supposed
to exit the TV. Instead, he deliberately wedged the cord between
where the bottom and back parts of the case meet. This was his idea
for strain relief. (The original hole where the cord used to exit is
now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together
properly. The bottom is now uneven, so the TV sits a little bit
crooked. If you lift up the back of the TV, you can see the bottom
bulging out on one side, looking like it's going to break the plastic
tab. My other concern is that the cord is wedged between a protrusion
of the bottom and the back case, so the 100lbs of weight from this TV
is now pinching this cord. So my questions are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

Is this really a stronger strain relief than just obtaining a strain
relief device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord
could be obtained, even if we have to pay extra for the cord itself.
(As long as we are not charged for another service call or more
labor.) The shop called back after a day and said the exact
replacement cord is no longer available, and they don't have access
to any. They said they'd get back to us later, they haven't yet.

If the cord isn't available, should they at least be able to get a
strain relief device to fit the hole so the cord isn't wedged in
between the case parts? And would such a strain relief be strong
enough even though the connector on the board doesn't fit as tight as
the original?

Thanks

Keep a class ABC fire extinguisher handy and you should be ok.

To answer the poster's question.

Well I did answer the poster's question, William. Actually there were
many questions. I considered them all and replied accordingly. If you
have some other point to get across then try replying to the original
post next time.

Thanks.



--
Live Fast, Die Young and Leave a Pretty Corpse

 

[Mark Zacharias]

"Samuel M. Goldwasser" <sam@repairfaq.org> wrote in message
news:uk4nrii6w.fsf@repairfaq.org...

Meat Plow <mhywatt@yahoo.com> writes:

On Sat, 14 Aug 2010 18:31:06 -0500, NF wrote:

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube TV.
(An in home service call.) The guy who did the repair said that the
connector on the replacement cord which connects to the board is not an
exact fit, but is the closest they had and will work. (And yes, the TV
does work). But because the connector is not as tight fitting as the
original, the repair guy said it is very important to have very good
strain relief to avoid tension on the cord. (I was not home when it was
repaired, this is what I was told by the person who was home.) However,
when I got home, I found that the repair guy did not put a strain
relief
device in the hole where the cord is supposed to exit the TV. Instead,
he deliberately wedged the cord between where the bottom and back parts
of the case meet. This was his idea for strain relief. (The original
hole where the cord used to exit is now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together
properly. The bottom is now uneven, so the TV sits a little bit
crooked.
If you lift up the back of the TV, you can see the bottom bulging out
on
one side, looking like it's going to break the plastic tab. My other
concern is that the cord is wedged between a protrusion of the bottom
and the back case, so the 100lbs of weight from this TV is now pinching
this cord. So my questions are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

Is this really a stronger strain relief than just obtaining a strain
relief device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord could
be obtained, even if we have to pay extra for the cord itself. (As long
as we are not charged for another service call or more labor.) The shop
called back after a day and said the exact replacement cord is no
longer
available, and they don't have access to any. They said they'd get back
to us later, they haven't yet.

If the cord isn't available, should they at least be able to get a
strain relief device to fit the hole so the cord isn't wedged in
between
the case parts? And would such a strain relief be strong enough even
though the connector on the board doesn't fit as tight as the original?

Thanks

Keep a class ABC fire extinguisher handy and you should be ok.

To answer the poster's question. It is the responsibility of the shop
to perform a safe repair. What you describe may or may not be safe but
is certainly not professional.

Insist that they either install a properly fitting cord or if indeed it
isn't made any longer (which sounds suspect but I don't know how old
the set is), then there are various workarounds they could have done
that would have been both safe and looked decent cosmetically.

It sounds like they just wanted to get away with the simplest fastest
repair possible without regard to how safe it was or how it looked.

--
sam | Sci.Electronics.Repair FAQ: http://www.repairfaq.org/
Repair | Main Table of Contents: http://www.repairfaq.org/REPAIR/
+Lasers | Sam's Laser FAQ: http://www.repairfaq.org/sam/lasersam.htm
| Mirror Sites: http://www.repairfaq.org/REPAIR/F_mirror.html

Important: Anything sent to the email address in the message header above
is
ignored unless my full name AND either lasers or electronics is included
in the
subject line. Or, you can contact me via the Feedback Form in the FAQs.

The part number is 1-824-069-11 and has been discontinued by Sony, although
it is possible a Sony servicer in your area may have one or a similar one
laying around.

The strain relief is molded and cannot really be substituted.

I would ask the servicer to re-do his "strain relief" to allow the set to
sit correctly, show you exactly what was done this time and explain how this
is a safe fix. It may be fine but there are just so many inadequate and
unsafe repairs of this type. From what I read - I don't trust it.

Mark Z.

 

[Smitty Two]

In article <slrni6ifb5.vtu.gsm@cable.mendelson.com>,
"Geoffrey S. Mendelson" <gsm@mendelson.com> wrote:

the moment he does anything besides put a Sony
cord on it, or modifies the cord in any way, he exposes himself and his
employer to liability so without signing a release, you probably got the
best you could get in the US. (assuming you are in the US)

And you don't think that jamming the cord between the two halves of the
case exposes him to liability? The repairman is a fucking hack, that's
all there is to it. I'd demand that the owner of the shop make it right
at his expense. Is there a professional repair person on a.h.r. that
actually thinks the repair as described is in any way acceptable?

 

[Smitty Two]

In article
<prestwhich-0912AC.06573816082010@news.eternal-september.org>,
Smitty Two <prestwhich@earthlink.net> wrote:

And you don't think that jamming the cord between the two halves of the
case exposes him to liability? The repairman is a fucking hack, that's
all there is to it. I'd demand that the owner of the shop make it right
at his expense. Is there a professional repair person on a.h.r. that
actually thinks the repair as described is in any way acceptable?

Force of habit; make that s.e.r., of course ...

 

[Michael A. Terrell]

"Samuel M. Goldwasser" wrote:

To answer the poster's question. It is the responsibility of the shop
to perform a safe repair. What you describe may or may not be safe but
is certainly not professional.

Insist that they either install a properly fitting cord or if indeed it
isn't made any longer (which sounds suspect but I don't know how old
the set is), then there are various workarounds they could have done
that would have been both safe and looked decent cosmetically.

It sounds like they just wanted to get away with the simplest fastest
repair possible without regard to how safe it was or how it looked.

If the original is no longer available, I would have installed a
common IEC connector and trimmed the opening to all a standard cord to
be plugged in. Both are easy to find, even if you have to strip the
connector from a computer power supply.

 

[Geoffrey S. Mendelson]

Mark Zacharias wrote:

I would ask the servicer to re-do his "strain relief" to allow the set to
sit correctly, show you exactly what was done this time and explain how this
is a safe fix. It may be fine but there are just so many inadequate and
unsafe repairs of this type. From what I read - I don't trust it.

The safestway to do it would have been to cut off the plug, tie an
electrician's knot on it to act as a strain relief and then thread it out
through the hole the old cord used and then connect the inside
end to the TV set.

If an electrician's knot was not practical, I would have made a large regular
knot and on the side that went against the case, use a large nylon cable tie
to act as a buffer.

The I would have put a plug on it.

The problem with that, is the moment he does anything besides put a Sony
cord on it, or modifies the cord in any way, he exposes himself and his
employer to liability so without signing a release, you probably got the
best you could get in the US. (assuming you are in the US)

A less dangerous (legally) fix would have been to enlarge the hole so
that the plug could go out, and then it would need an awfully large knot
to act as a strain relief. There also would be the possibility that
unless he covered it up, someone could poke a finger or stick into the
hole and get electrocuted.


Geoff.
--
Geoffrey S. Mendelson N3OWJ/4X1GM
To help restaurants, as part of the "stimulus package", everyone must order
dessert. As part of the socialized health plan, you are forbidden to eat it.

 

[Cydrome Leader]

NF <franklin4321@cox.net> wrote:

Hi,

I just had a shop replace the power cord on a Sony KV-27FS100L tube TV. (An
in home service call.) The guy who did the repair said that the connector on
the replacement cord which connects to the board is not an exact fit, but is
the closest they had and will work. (And yes, the TV does work). But because
the connector is not as tight fitting as the original, the repair guy said
it is very important to have very good strain relief to avoid tension on the
cord. (I was not home when it was repaired, this is what I was told by the
person who was home.) However, when I got home, I found that the repair guy
did not put a strain relief device in the hole where the cord is supposed to
exit the TV. Instead, he deliberately wedged the cord between where the
bottom and back parts of the case meet. This was his idea for strain relief.
(The original hole where the cord used to exit is now just an empty hole.)

Problem is, the wedged cord causes the case not to fit together properly.
The bottom is now uneven, so the TV sits a little bit crooked. If you lift
up the back of the TV, you can see the bottom bulging out on one side,
looking like it's going to break the plastic tab. My other concern is that
the cord is wedged between a protrusion of the bottom and the back case, so
the 100lbs of weight from this TV is now pinching this cord. So my questions
are:

Is this safe? Can this pinch the cord enough to damage the internal
conductors or cord insulation? This TV literally weighs 100 pounds.

it's not safe. It's a shitty repair job as well.

Is this really a stronger strain relief than just obtaining a strain relief
device for the hole the cord is supposed to exit through?

The shop was contacted, and asked if the proper replacement cord could be
obtained, even if we have to pay extra for the cord itself. (As long as we
are not charged for another service call or more labor.) The shop called
back after a day and said the exact replacement cord is no longer available,
and they don't have access to any. They said they'd get back to us later,
they haven't yet.

If the cord isn't available, should they at least be able to get a strain
relief device to fit the hole so the cord isn't wedged in between the case
parts? And would such a strain relief be strong enough even though the
connector on the board doesn't fit as tight as the original?

There's lots of ways this repair could be done, without the original cord
set and without pinching the cord in the cabinet.

 

[Ross Herbert]

On Sat, 14 Aug 2010 18:31:06 -0500, "NF" <franklin4321@cox.net> wrote:

:Hi,
:
:I just had a shop replace the power cord on a Sony KV-27FS100L tube TV. (An
:in home service call.) The guy who did the repair said that the connector on
:the replacement cord which connects to the board is not an exact fit, but is
:the closest they had and will work. (And yes, the TV does work). But because
:the connector is not as tight fitting as the original, the repair guy said
:it is very important to have very good strain relief to avoid tension on the
:cord. (I was not home when it was repaired, this is what I was told by the
erson who was home.) However, when I got home, I found that the repair guy
:did not put a strain relief device in the hole where the cord is supposed to
:exit the TV. Instead, he deliberately wedged the cord between where the
:bottom and back parts of the case meet. This was his idea for strain relief.
The original hole where the cord used to exit is now just an empty hole.)
:
roblem is, the wedged cord causes the case not to fit together properly.
:The bottom is now uneven, so the TV sits a little bit crooked. If you lift
:up the back of the TV, you can see the bottom bulging out on one side,
:looking like it's going to break the plastic tab. My other concern is that
:the cord is wedged between a protrusion of the bottom and the back case, so
:the 100lbs of weight from this TV is now pinching this cord. So my questions
:are:
:
:Is this safe? Can this pinch the cord enough to damage the internal
:conductors or cord insulation? This TV literally weighs 100 pounds.
:
:Is this really a stronger strain relief than just obtaining a strain relief
:device for the hole the cord is supposed to exit through?
:
:The shop was contacted, and asked if the proper replacement cord could be
btained, even if we have to pay extra for the cord itself. (As long as we
:are not charged for another service call or more labor.) The shop called
:back after a day and said the exact replacement cord is no longer available,
:and they don't have access to any. They said they'd get back to us later,
:they haven't yet.
:
:If the cord isn't available, should they at least be able to get a strain
:relief device to fit the hole so the cord isn't wedged in between the case
arts? And would such a strain relief be strong enough even though the
:connector on the board doesn't fit as tight as the original?
:
:Thanks
:


As others have stated, this is a bodge job and there are a few ways it can be
solved without too much trouble.

For example, is the cord 2 conductor fig.8 or 3 conductor round?

Different types of strain relief bushing products available to suit most
situations and can be viewed here http://www.heyco.com/products/thumb_03.html

If I can get them in Australia then I am sure that wherever you are located you
can get them also.