Samsungparts.com - J&J International

[legg]

Bit of a sob story.

Looking for a quick electronic format service manual last
Saturday - trying to complete a web purchase of that from
samsungparts.com when their microsoft e-commerce gui goes
bad ' cannot complete request' etc etc.

Send e-mail about this and get invoice for electronic format
plus shipping ($x2). No service manual file in mail. I query
further.

I need the manual that day. I get it after more searching,
that day.

Response later - they only ship electronic format on usb stick
or CD.

I tell them to keep their product and refund shipping costs
that were never intended in the original purchase.

They ship four days (two business) days later, anyways.

Samsungparts.com - J&J International - stay clear of these
jokers.

RL

 

[legg]

On Wed, 20 Mar 2019 08:17:54 -0400, legg <legg@nospam.magma.ca> wrote:

Bit of a sob story.

Looking for a quick electronic format service manual last
Saturday - trying to complete a web purchase of that from
samsungparts.com when their microsoft e-commerce gui goes
bad ' cannot complete request' etc etc.

Send e-mail about this and get invoice for electronic format
plus shipping ($x2). No service manual file in mail. I query
further.

I need the manual that day. I get it after more searching,
that day.

Response later - they only ship electronic format on usb stick
or CD.

I tell them to keep their product and refund shipping costs
that were never intended in the original purchase.

They ship four days (two business) days later, anyways.

Samsungparts.com - J&J International - stay clear of these
jokers.

An automated message from paypal indicating the transaction was
reversed. No notice from J&J. Perhaps I was a little too hasty
in disparaging the organization. An odd mix of internet sales and
9-to-5. Microsoft e-commerce service also an unfortunate choice.

RL
>RL

 

[Ron D.]

I had trouble with them too. I wanted a SM on CD and on USB (don't ask me why) They had essentially the same description but a different price. I got two SM's on USB. Getting the SM on CD to forever and a day.

Having general issues with Samsung too.