RS Coponents Australia

S

Sylvia Else

Guest
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.

Sylvia.
 
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.
Click to expand...
**In general, Farnell and RS Components set the standard in this country for
service. It is certainly unusual for delivery to take longer than promised.
What did they say, when you asked about the delay?


--
Trevor Wilson
www.rageaudio.com.au
 
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.

Sylvia.
Click to expand...
Duuno, But in NZ (Welligton) if I order something that is not in stock
ex-aAuckland, it often turns up from Oz the next day, BEFORE the stuff from
Auckland ! UK takes about a week.

geoff
 
"geoff" <geoff@nospam-paf.co.nz> wrote in message
news:c-ednQITHO895-3WnZ2dnVY3goidnZ2d@giganews.com...
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.

Sylvia.

Duuno, But in NZ (Welligton) if I order something that is not in stock
ex-aAuckland, it often turns up from Oz the next day, BEFORE the stuff
from Auckland ! UK takes about a week.

geoff
Click to expand...
That's odd...Is that via Australia Post? If so I would have expected it to
be more like a week and a day. Here (country Vic) I usually get parcels ex
Honk Kong sooner than ex Sydney :)

That said I have had some pleasent experiences (but not with Aust Post but
with freight companies) wherein a part ordered from Sydney via their
standard carrier service in the morning turns up the same afternoon. I'm
still not sure how that works.

James





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The message was checked by ESET NOD32 Antivirus.

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James wrote:
"geoff" <geoff@nospam-paf.co.nz> wrote in message
news:c-ednQITHO895-3WnZ2dnVY3goidnZ2d@giganews.com...
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.

Sylvia.

Duuno, But in NZ (Welligton) if I order something that is not in
stock ex-aAuckland, it often turns up from Oz the next day, BEFORE
the stuff from Auckland ! UK takes about a week.

geoff

That's odd...Is that via Australia Post? If so I would have expected
it to be more like a week and a day. Here (country Vic) I usually get
parcels ex Honk Kong sooner than ex Sydney :)

That said I have had some pleasent experiences (but not with Aust
Post but with freight companies) wherein a part ordered from Sydney via
their
standard carrier service in the morning turns up the same afternoon.
I'm still not sure how that works.
Click to expand...

Fedex I think. Fortunately they cover the extra cost.

geoff
 
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this country for
service. It is certainly unusual for delivery to take longer than promised.
What did they say, when you asked about the delay?
Click to expand...
Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

Sylvia.
 
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?
Click to expand...
**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.


--
Trevor Wilson
www.rageaudio.com.au
 
On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.
Click to expand...
Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable mode.

Sylvia.
 
On Tue, 09 Feb 2010 21:35:39 +1100, Sylvia Else
<sylvia@not.at.this.address> wrote:

On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable mode.

Sylvia.
I normally only deal with Farnell. My experience has been that any
Click to expand...
items they haven't had in stock and had to get from the U.K. has only
taken a week max. for me to receive.
 
Sylvia Else wrote:
On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent
a reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have
superior stock levels and service. If they stock your item, then
they may be a better choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.
Click to expand...
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not
an adequate means of communication and that voice if the only
acceptable mode.
Click to expand...
**Deal with Farnell next time. You are likely to experience fewer problems.
Tell RS why you are switching suppliers.


--
Trevor Wilson
www.rageaudio.com.au
 
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent
a reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have
superior stock levels and service. If they stock your item, then
they may be a better choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?


I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not
an adequate means of communication and that voice if the only
acceptable mode.

**Deal with Farnell next time. You are likely to experience fewer problems.
Tell RS why you are switching suppliers.
Click to expand...
It appears that there was a problem with my credit card details (not
specified, but probably expiry date given that they were recalled from
RS Components' database). They'd neglected to inform me before despite
having a valid email address (but not a valid telephone number).

Sylvia.
 
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?
Click to expand...
Actully, the specific comment made by the other person related to stock
levels in Australia - that RSComponents was more likely than Farnell to
have an item here, available for delivery next day.

Sylvia
 
On Tue, 09 Feb 2010 21:35:39 +1100, Sylvia Else
<sylvia@not.at.this.address> wrote:

On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.
Click to expand...
Mebbe they want there to be no record of the conversation and any
commitments/promises/best_guesses they give you. Email can be damning
evidence.
 
On 10/02/2010 2:16 PM, who where wrote:
On Tue, 09 Feb 2010 21:35:39 +1100, Sylvia Else
sylvia@not.at.this.address> wrote:

On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

Mebbe they want there to be no record of the conversation and any
commitments/promises/best_guesses they give you. Email can be damning
evidence.
Click to expand...
Well, the explanation they gave is that they thought I wouldn't want to
send my credit card details by email. Though their original message said
nothing about the reason for wanting me to contact them.

Sylvia.
 
"Sylvia Else" <sylvia@not.at.this.address> wrote in message
news:005e269a$0$19173$c3e8da3@news.astraweb.com...
What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable
mode.
Click to expand...

Darn right. Ask them for their Telex address if email is too modern for them
to handle :)

MrT.
 
On 10/02/2010 8:55 PM, Mr.T wrote:
"Sylvia Else"<sylvia@not.at.this.address> wrote in message
news:005e269a$0$19173$c3e8da3@news.astraweb.com...
What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable
mode.

Darn right. Ask them for their Telex address if email is too modern for them
to handle :)

MrT.
Click to expand...
When Optus upgraded their cable network a while back, which was going to
render my old modem obsolete, they sent me a new cable modem with
self-install instructions (despite their usual line being that people
have to pay for a tech to come round to install modems). Installing it
was easy (how hard can it be?), but it had to be registered on their
network, for which they wanted me to phone to provide the umpteendigit
HF MAC id.

They absolutely refused to do this by email, despite the clear benefits
of having the id written down, rather than recited over a phone line. I
remain bemused by their stance. Apparently they'd rather annoy me than
use the same information from an email that they'd otherwise get from a
phone call.

Sylvia.
 
"Sylvia Else" <sylvia@not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3@news.astraweb.com...
On 10/02/2010 9:48 AM, Trevor Wilson wrote:

**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?


Actully, the specific comment made by the other person related to stock
levels in Australia - that RSComponents was more likely than Farnell to
have an item here, available for delivery next day.
Click to expand...
**Perhaps my question was unclear. Does Farnell stock the item you require?

Everyone will have an opinion of RS vs. Farnell. My experience is that
Farnell is superior. That said, RS has always, IME, provided excellent
service. Of course, I have a 30 day account with both companies, so I need
not bother with credit card silliness.


--
Trevor Wilson
www.rageaudio.com.au
 
"Sylvia Else" <sylvia@not.at.this.address> wrote in message
news:001e5deb$0$16738$c3e8da3@news.astraweb.com...
They absolutely refused to do this by email, despite the clear benefits
of having the id written down, rather than recited over a phone line. I
remain bemused by their stance. Apparently they'd rather annoy me than
use the same information from an email that they'd otherwise get from a
phone call.
Click to expand...
The ones I hate worse are the on-line businesses that refuse to even provide
an email address! Jetstar is a good example that promotes their on-line
booking system but provides no on-line communication at all. They RELY on
people not waiting hours on hold to talk to someone who can't help them
anyway. And they rely on people giving up after many letters. It's far
easier to win the lottery than getting any joy from some companies.

MrT.
 
You just reminded me that I still have the US products part of
an RS order outstanding; on checking I placed the order in March
2009.

--
Regards
Blue

Remove ZX from email address to reply directly.
 
"Trevor Wilson" <trevor@rageaudio.com.au> wrote in message
news:7tglgkF21oU1@mid.individual.net...
"Sylvia Else" <sylvia@not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3@news.astraweb.com...
On 10/02/2010 9:48 AM, Trevor Wilson wrote:

**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?


Actully, the specific comment made by the other person related to stock
levels in Australia - that RSComponents was more likely than Farnell to
have an item here, available for delivery next day.

**Perhaps my question was unclear. Does Farnell stock the item you
require?

Everyone will have an opinion of RS vs. Farnell. My experience is that
Farnell is superior. That said, RS has always, IME, provided excellent
service. Of course, I have a 30 day account with both companies, so I need
not bother with credit card silliness.
Click to expand...
Check these buggers out, mate. The best electronics supplier in the world.
They are still doing what Dick Smith Electronics long ago forgot to do.
Supply parts. Farnell and RS aren't too far behind, but Conrad is the best.
http://conrad.com/

You don't have them yet in OZ, but they might open a branch if you ask
nicely.
 
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