RS Components - MyOrders

[Sylvia Else]

My orders don't show up in MyOrders. I contacted RS about it, and was
advised that there was probably an error. Not exactly helpful.

Anyone else seeing this. Alternatively, does anyone have a MyOrders
section that does contain their previous orders?

Sylvia.

 

[Trevor Wilson]

On 11/08/2016 1:04 PM, Sylvia Else wrote:

My orders don't show up in MyOrders. I contacted RS about it, and was
advised that there was probably an error. Not exactly helpful.

Anyone else seeing this. Alternatively, does anyone have a MyOrders
section that does contain their previous orders?

Sylvia.

**All good this end. Rarely have a problem with RS.

--
Trevor Wilson
www.rageaudio.com.au

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[Sylvia Else]

On 11/08/2016 2:40 PM, Trevor Wilson wrote:

On 11/08/2016 1:04 PM, Sylvia Else wrote:
My orders don't show up in MyOrders. I contacted RS about it, and was
advised that there was probably an error. Not exactly helpful.

Anyone else seeing this. Alternatively, does anyone have a MyOrders
section that does contain their previous orders?

Sylvia.

**All good this end. Rarely have a problem with RS.

Thanks.

I created a new account, and talked via online chat to an RS
representative. A bunch of orders has shown up on the new account, so
presumably RS did something to fix it.

Sylvia.

 

[Computer Nerd Kev]

Sylvia Else <sylvia@not.at.this.address> wrote:

My orders don't show up in MyOrders. I contacted RS about it, and was
advised that there was probably an error. Not exactly helpful.

Anyone else seeing this. Alternatively, does anyone have a MyOrders
section that does contain their previous orders?

Yes, I had that issue with my last order. First submission I got an
error window after pressing the confirmation button saying that there
had been an error and the order hadn't been submitted, but the next
page loaded was the standard "your order has been submitted" page.

Confused, I checked the "My Orders" page and there was nothing shown
(I did think it a little curious that there weren't any old orders in
there either). I was in a hurry so I foolishly resubmitted the order,
this didn't show the error window, but didn't appear in "My Orders"
either. Then I saw that I'd got two order confirmation Emails in my
inbox, so I Emailed RS and they canceled the duplicate second order
for me.

Last time I checked there still wasn't anything shown in "My Orders".

The take away for me has been to trust the Emails, and not the "My
Orders" page.

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