C
Charlie
Guest
I have had this robotic floor sweeper for a half dozen years. The original
NiCad battery died and I replaced it with an aftermarket NiMh replacement
that worked fine for several years.
Now the robot fails after a few minutes with a red light showing that
indicates insufficient power. The service info says to remove the battery
and to press a particular button to "reset the battery". Of course, this
procedure doesn't reset the battery, but resets whatever sensing circuit
checks the battery. I tried that. Still fails. The NiMh replacement is
labeled 14.4 volts. My cheap VOM show about 14-15 volts. Seems good to me.
I sent an email to the robot company asking for their take on the problem.
Their response was that buying a new NiCad from them would solve the
problem.
I am a skeptic. I think that customer service just has a checklist that is
simple-minded and covers only what the average consumer can do.
Along with the email response was a phone number if there was still a
problem. I called and essentially got the same answer. I said that my
concern is that a new battery will not solve the problem. I think that the
voltage sensing circuit has failed. I asked if there wasn't someone who
understood the inner workings of this box who could shed light on what is
happening. I was put on hold and then was told that there was nobody else to
talk to.
What was offered was a discount on the replacement and that if it did not
solve the problem the replacement could be returned for a refund. I bit at
that offer and we will see what happens.
I am open to thoughts that there is a reason that the replacement battery is
at fault. If the fault is in the robot, it is doomed to the recycle bin.
There is not likely to be anything that I can do without a service procedure
for guidance. I also suspect there will be a control board with
non-standard components that are unobtainable.
Charlie
NiCad battery died and I replaced it with an aftermarket NiMh replacement
that worked fine for several years.
Now the robot fails after a few minutes with a red light showing that
indicates insufficient power. The service info says to remove the battery
and to press a particular button to "reset the battery". Of course, this
procedure doesn't reset the battery, but resets whatever sensing circuit
checks the battery. I tried that. Still fails. The NiMh replacement is
labeled 14.4 volts. My cheap VOM show about 14-15 volts. Seems good to me.
I sent an email to the robot company asking for their take on the problem.
Their response was that buying a new NiCad from them would solve the
problem.
I am a skeptic. I think that customer service just has a checklist that is
simple-minded and covers only what the average consumer can do.
Along with the email response was a phone number if there was still a
problem. I called and essentially got the same answer. I said that my
concern is that a new battery will not solve the problem. I think that the
voltage sensing circuit has failed. I asked if there wasn't someone who
understood the inner workings of this box who could shed light on what is
happening. I was put on hold and then was told that there was nobody else to
talk to.
What was offered was a discount on the replacement and that if it did not
solve the problem the replacement could be returned for a refund. I bit at
that offer and we will see what happens.
I am open to thoughts that there is a reason that the replacement battery is
at fault. If the fault is in the robot, it is doomed to the recycle bin.
There is not likely to be anything that I can do without a service procedure
for guidance. I also suspect there will be a control board with
non-standard components that are unobtainable.
Charlie