T
Trevor Wilson
Guest
As discussed elsewhere, I commented on the appalling reliability of
certain items purchased from Jaycar and I expressed my opinion that
Jaycar should not be relied on for anything sophisticated. Like
capacitors and transistors.
It got me thinking though. I\'ve been in the service business for quite
awhile and, when I was Marantz service manager I was issued with a
confidential list of reliability figures for various Marantz models. The
list included any reported problem within the 3 year warranty period.
Here\'s some of the models I recall:
Model 1070. 0.5% failure rate. Which, I might add, includes the early
variant which suffered relay problems.
Model 1060. 4% failure rate.
Model 4230. 63% (yes, SIXTY THREE) failure. I put it down to the use of
very early TO220 pack output devices. These were not reliable back in
the early 1970s.
All the amplifiers fitted with TO3 output devices demonstrated quite
respectable reliability, except....
Model 500. 100% failure rate. In fact, each Model 500 usually required
service several times during it\'s warranty period. I budgeted 10 hours
to repair each one. As a consequence, of the 3 amplifiers imported by
Marantz, only to were sold to the public. It was cheaper to bury the
last one in landfill. I negotiated a price and I still own the beast. It
is a highly desirable amplifier. The Absolute Sound reported: \"The
Marantz Model 500 would be issued with our \'best power amplifier ever\'
if only we could manage to get one to operate for more than six weeks
without blowing up. Designed in 1963, it used, unusual for the time,
full complementary symmetry outputs. Unfortunately, the Voltage rating
on the output devices was marginal.
I was a warranty agent for another major brand, when DVD players were
first released. I was instructed by the Australian agent that their
first DVD player would certainly fail within the warranty period. They
were expecting a 100% failure rate. I was told it would be a busy time.
They were correct.
certain items purchased from Jaycar and I expressed my opinion that
Jaycar should not be relied on for anything sophisticated. Like
capacitors and transistors.
It got me thinking though. I\'ve been in the service business for quite
awhile and, when I was Marantz service manager I was issued with a
confidential list of reliability figures for various Marantz models. The
list included any reported problem within the 3 year warranty period.
Here\'s some of the models I recall:
Model 1070. 0.5% failure rate. Which, I might add, includes the early
variant which suffered relay problems.
Model 1060. 4% failure rate.
Model 4230. 63% (yes, SIXTY THREE) failure. I put it down to the use of
very early TO220 pack output devices. These were not reliable back in
the early 1970s.
All the amplifiers fitted with TO3 output devices demonstrated quite
respectable reliability, except....
Model 500. 100% failure rate. In fact, each Model 500 usually required
service several times during it\'s warranty period. I budgeted 10 hours
to repair each one. As a consequence, of the 3 amplifiers imported by
Marantz, only to were sold to the public. It was cheaper to bury the
last one in landfill. I negotiated a price and I still own the beast. It
is a highly desirable amplifier. The Absolute Sound reported: \"The
Marantz Model 500 would be issued with our \'best power amplifier ever\'
if only we could manage to get one to operate for more than six weeks
without blowing up. Designed in 1963, it used, unusual for the time,
full complementary symmetry outputs. Unfortunately, the Voltage rating
on the output devices was marginal.
I was a warranty agent for another major brand, when DVD players were
first released. I was instructed by the Australian agent that their
first DVD player would certainly fail within the warranty period. They
were expecting a 100% failure rate. I was told it would be a busy time.
They were correct.