Rant mode ON

R

rickman

Guest
I need to vent a little steam. So at risk of making myself look stupid
(or more stupid) I will do it here.

I have been trying to get the Quartus 3.0 software and a license since
last Thursday. I tried three times over the weekend to download it, but
the slow modem link I have to use would not complete the entire transfer
without a problem. I think I have that licked as my brother tells me he
has downloaded it for me.

But I have been trying to get a license file that does not require an
Ethernet interface and am getting nowhere. I have received several
emails from Altera people who say that they support this and I need to
contact my local FAE or the main office. I have tried to do both. All
of the FAEs I know are either on vacation or in California at training.
Calling both 800 numbers has gotten me nowhere since I reach people who
are the "first line" and always have to refer it to someone else. I
have left about half a dozen voice mails, sent easily a dozen emails,
spoken with two types of support and still I have not heard back from
anyone at Altera about this.

Right now I have been holding for about 15 minutes waiting for a third
number to connect me with a person. I know that if I was this hard to
get ahold of no one would *ever* buy any of my products!

--

Rick "rickman" Collins

rick.collins@XYarius.com
Ignore the reply address. To email me use the above address with the XY
removed.

Arius - A Signal Processing Solutions Company
Specializing in DSP and FPGA design URL http://www.arius.com
4 King Ave 301-682-7772 Voice
Frederick, MD 21701-3110 301-682-7666 FAX
 

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