pleasant surprise from MCM

[William Sommerwerck]

I recently purchased two "switched" surge suppressors from MCM. (Turning on
a master device turns on all the devices connected to the "controlled"
outlets. I use them to switch my power amps on and off with the electronic
crossovers.)

One was defective -- the controlled outlets shut off after about 1 second --
and I returned the unit for replacement. Much to my surprise, they refunded
the full shipping charges. I also got very courteous treatment over the
phone.

--
"We already know the answers -- we just haven't asked the right
questions." -- Edwin Land

 

[Jamie]

William Sommerwerck wrote:

I recently purchased two "switched" surge suppressors from MCM. (Turning on
a master device turns on all the devices connected to the "controlled"
outlets. I use them to switch my power amps on and off with the electronic
crossovers.)

One was defective -- the controlled outlets shut off after about 1 second --
and I returned the unit for replacement. Much to my surprise, they refunded
the full shipping charges. I also got very courteous treatment over the
phone.

well slap my ass, doesn't that just take the cake!

 

[Mark Zacharias]

"William Sommerwerck" <grizzledgeezer@comcast.net> wrote in message
news:i77p0r$1e7$1@news.eternal-september.org...

I recently purchased two "switched" surge suppressors from MCM. (Turning on
a master device turns on all the devices connected to the "controlled"
outlets. I use them to switch my power amps on and off with the electronic
crossovers.)

One was defective -- the controlled outlets shut off after about 1
second --
and I returned the unit for replacement. Much to my surprise, they
refunded
the full shipping charges. I also got very courteous treatment over the
phone.

--
"We already know the answers -- we just haven't asked the right
questions." -- Edwin Land

They can afford it. Their prices probably average at least 20% higher than
they need to, and their freight and handling charges are inflated.

Mark Z.

 

[William Sommerwerck]

They can afford it. Their prices probably average at least
20% higher than they need to, and their freight and handling
charges are inflated.

I usually check prices among dealers before buying anything. The $24 (each)
these items cost seemed reasonable, and shipping /was/ "free". MCM's prices
on their "house" items (of which this one) do seem to bounce around,
sometimes quite a bit, so it makes sense to wait for a "sale".

There is no "free lunch". But it's nice to have decent customer service for
a change. You can't have that, and the lowest price, at the same time.

PS: It's so easy to complain about bad service, that I thought it
appropriate to compliment good service. This group's responses have
generally had an implied tone of "You're really an idiot", which I don't
appreciate.

 

[Mark Zacharias]

"William Sommerwerck" <grizzledgeezer@comcast.net> wrote in message
news:i7a90p$jr4$1@news.eternal-september.org...

They can afford it. Their prices probably average at least
20% higher than they need to, and their freight and handling
charges are inflated.

I usually check prices among dealers before buying anything. The $24
(each)
these items cost seemed reasonable, and shipping /was/ "free". MCM's
prices
on their "house" items (of which this one) do seem to bounce around,
sometimes quite a bit, so it makes sense to wait for a "sale".

There is no "free lunch". But it's nice to have decent customer service
for
a change. You can't have that, and the lowest price, at the same time.

PS: It's so easy to complain about bad service, that I thought it
appropriate to compliment good service. This group's responses have
generally had an implied tone of "You're really an idiot", which I don't
appreciate.

Just to be clear - if anyone suggested you were an idiot, it wasn't me.
Certainly no such was intended.

Later.

mz