Philips TV 13 Months Old Faulty

G

Gerry (The Moth)

Guest
I've got a Philips TV 32PW6515 & its only 13 months old, 1 month outside the
manuafcturers gaurantee. Got an engineer out who told me the tubes
completely away in it.

Does anyone know if this a a commom fault as the engineer that came out said
he'd just been to a callout for exactly the same fault.

Also does anyone what I can do? Its out of gaurantee, the internet site I
bought it from say its nothing to do with them & Philips say send us a
letter & we'll look into it?

Please also reply using email, remove the NOSPAMREMOVE from the email
address
--
Gerry aka (The MOTH)
SG1 Edinburgh

'Time is short. Life is cruel. Its up to us to change, this town called
malice'
 
I've got a Philips TV 32PW6515 & its only 13 months old, 1 month outside the
manuafcturers gaurantee. Got an engineer out who told me the tubes
completely away in it.
Click to expand...
What does it do?

You've got to describe what the TV is doing for us to give you a good answer.
- Reinhart
 
Will be watching the TV and the screen goes pale green colour with squiggly
lines, was happening now & then, but its all the time now. The sounds not
effected.
Have to turn off/on to get picture back, but it happens again after a few
minutes.
Reapair man said the tubes totally gone & will need replaced.

--
Gerry aka (The MOTH)
SG1 Edinburgh
Tel: 0131 314 2478
gerry@themoth.co.uk

'Time is short. Life is cruel. Its up to us to change, this town called
malice'
"LASERandDVDfan" <laseranddvdfan@aol.com> wrote in message
news:20031015235448.13703.00000606@mb-m22.aol.com...
I've got a Philips TV 32PW6515 & its only 13 months old, 1 month outside
the
manuafcturers gaurantee. Got an engineer out who told me the tubes
completely away in it.

What does it do?

You've got to describe what the TV is doing for us to give you a good
answer.
- Reinhart
Click to expand...
 
"Gerry (The Moth)" <gerrad.mcghee@baesystems.comNOSPAMREMOVE> wrote in
message news:3f8bd2f3$1@baen1673807.greenlnk.net...
I've got a Philips TV 32PW6515 & its only 13 months old, 1 month outside
the
manuafcturers gaurantee. Got an engineer out who told me the tubes
completely away in it.

Does anyone know if this a a commom fault as the engineer that came out
said
he'd just been to a callout for exactly the same fault.

Also does anyone what I can do? Its out of gaurantee, the internet site I
bought it from say its nothing to do with them & Philips say send us a
letter & we'll look into it?
Click to expand...
From whom did you purchase it ?
 
QED-UK.COM

Their saying they have no come back on it unless Philips say it was a faulty
tube from the very start & Philips are going to say that they sell faulty
goods aren't they.

--
Gerry aka (The MOTH)
SG1 Edinburgh

'Time is short. Life is cruel. Its up to us to change, this town called
malice'
"Nigel" <Nigel@nospam.com> wrote in message
news:rcujb.1324$ws.126835@news02.tsnz.net...
"Gerry (The Moth)" <gerrad.mcghee@baesystems.comNOSPAMREMOVE> wrote in
message news:3f8bd2f3$1@baen1673807.greenlnk.net...
I've got a Philips TV 32PW6515 & its only 13 months old, 1 month outside
the
manuafcturers gaurantee. Got an engineer out who told me the tubes
completely away in it.

Does anyone know if this a a commom fault as the engineer that came out
said
he'd just been to a callout for exactly the same fault.

Also does anyone what I can do? Its out of gaurantee, the internet site
I
bought it from say its nothing to do with them & Philips say send us a
letter & we'll look into it?


From whom did you purchase it ?
Click to expand...
 
In article <3f8bd2f3$1@baen1673807.greenlnk.net>, "Gerry \(The Moth\)"
<gerrad.mcghee@baesystems.comNOSPAMREMOVE> says...
I've got a Philips TV 32PW6515 & its only 13 months old
Click to expand...
I couldn't find a listing for any such model. Could be so
new that manuals and parts haven't hit the streets yet(?)
What's the chassis number?

Got an engineer out who told me the tubes completely away in it.
Does anyone know if this a a commom fault
Click to expand...
The model number sounds like a large CRT. With about twice
as much phosphor to light up with the same size electron
guns as a normal table model, they drive them pretty hard.
If you run it 24/7 at high brightness or color saturation,
it could be gone. Or it could have been soft to start with.

Also does anyone what I can do? Its out of gaurantee, the internet site I
bought it from say its nothing to do with them & Philips say send us a
letter & we'll look into it?
Click to expand...
Reading between the lines and speculating a bit - you got a
better price by buying from a distributor who doesn't have
the overhead of running a service department, and your nearest
Philips service center doesn't feel any remorse since you
didn't buy it from them, and I gather you didn't buy the
extended warranty contract either....

So send Philips a letter and let us know what happens. Their
consumer affairs people sometimes do nice things for folks who
think they got a lemon. You did at least send in your warranty
registration when you bought it, right?
 
"Gerry (The Moth)" a écrit le/schreef op/wrote on 14/10/2003
I've got a Philips TV 32PW6515 & its only 13 months old, 1 month outside the
manuafcturers gaurantee. Got an engineer out who told me the tubes
completely away in it.

Does anyone know if this a a commom fault as the engineer that came out said
he'd just been to a callout for exactly the same fault.

Also does anyone what I can do? Its out of gaurantee, the internet site I
bought it from say its nothing to do with them & Philips say send us a
letter & we'll look into it?

Please also reply using email, remove the NOSPAMREMOVE from the email
address
Click to expand...
Hello, Gerry,

Here in Belgium we have a warranty of 2 years on the picture tube. Is
it different in the UK?
Your tv set is a standard model with a tube of 32 inches. The chassis
in the set is an A10E
The tube is an W76ERF001X013 with order code 9301 800 90314

Write a letter to Philips Customer Services with your complaint and the
number of the chassis and model.

I'm pretty shure that they will help you out of this.

Best greetings,

Al

--
alain dot beguin at tijd dot be
Icq/Skype/Msgr-audio
NL/FR/GB NewsReader: http://mesnews.no-ip.com
 
Gerry (The Moth) wrote:

QED-UK.COM

Their saying they have no come back on it unless Philips say it was a faulty
tube from the very start & Philips are going to say that they sell faulty
goods aren't they.

--
Gerry aka (The MOTH)
SG1 Edinburgh

'Time is short. Life is cruel. Its up to us to change, this town called
malice'
"Nigel" <Nigel@nospam.com> wrote in message
news:rcujb.1324$ws.126835@news02.tsnz.net...

"Gerry (The Moth)" <gerrad.mcghee@baesystems.comNOSPAMREMOVE> wrote in
message news:3f8bd2f3$1@baen1673807.greenlnk.net...

I've got a Philips TV 32PW6515 & its only 13 months old, 1 month outside

the

manuafcturers gaurantee. Got an engineer out who told me the tubes
completely away in it.

Does anyone know if this a a commom fault as the engineer that came out

said

he'd just been to a callout for exactly the same fault.

Also does anyone what I can do? Its out of gaurantee, the internet site

I

bought it from say its nothing to do with them & Philips say send us a
letter & we'll look into it?


From whom did you purchase it ?
Click to expand...
Since this is the UK, and you purchased retail, remind the *retailer*,
who you have the contract with, not Philips, of the Sale Of Goods act,
saying it is unfit for the purpose or of unmerchantable quality, since
it can be reasonably expected to last longer than 13 months.

http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

" For up to six years after purchase (five years from discovery in
Scotland) consumers can demand damages (which a court would equate to
the cost of a repair or replacement)"

This site has sample letters etc:
http://www.darlingtontown.co.uk/information/your_rights.shtml

If you have to consider taking them to court then you can use fixed
cost "small claims", but weigh up how much this will cost you and
whether you are willing to use further enforcement if you get a ruling
and they still refuse to pay:
http://www.fsa.gov.uk/consumer/consumer_help/complaint/mn_small_claims.html
Note the limit is Ł750 UKP in Scotland.

I haven't had to do this personally, although I know people who have,
and won.
So check with the CAB or consumer websites for more info.

Lee
--
Never summon Anything you can't banish.
 
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