Is Xilinx Webpack 6.1 help crippled?...

[MM]

I have just installed Webpack 6.1 on an XP system from the full 188MB
installation and applied the service pack 1. Installation went smooth, but
the help doesn't work. When I click on "ISE Help Contents" IE opens but with
its left pane empty, so I can't browse. It seems that something is wrong
with Java and the Xilinx knowledge base in fact points to this issue,
however I have the Sun Java Runtime Environment installed as recommended.

That's not all however. The Online documentation (pdf) doesn't open at all!
I compared this installation with ISE5.2 and it seems that pdf files are
completely missing! Same thing can be said about the tutorials. They are
missing too!

Does anyone know what is going on here? Is it supposed to be this way?

Thanks,
/Mikhail

 

[James Williams]

You also need the Sun virtual machine plugin for your web browser.

I had this exact problem when I installed 6.1 and I also had the Runtime
environment, however I had to also download and install the virtual machine
plugin for my web browser before the help would work.

Regards,

James

"MM" <mbmsv@yahoo.com> wrote in message
news:blb0n2$a58mq$1@ID-204311.news.uni-berlin.de...

I have just installed Webpack 6.1 on an XP system from the full 188MB
installation and applied the service pack 1. Installation went smooth, but
the help doesn't work. When I click on "ISE Help Contents" IE opens but
with
its left pane empty, so I can't browse. It seems that something is wrong
with Java and the Xilinx knowledge base in fact points to this issue,
however I have the Sun Java Runtime Environment installed as recommended.

That's not all however. The Online documentation (pdf) doesn't open at
all!
I compared this installation with ISE5.2 and it seems that pdf files are
completely missing! Same thing can be said about the tutorials. They are
missing too!

Does anyone know what is going on here? Is it supposed to be this way?

Thanks,
/Mikhail

 

[MM]

"James Williams" <james@williams-eng.com> wrote in message
news:blc1lo$81o9$1@news3.infoave.net...

You also need the Sun virtual machine plugin for your web browser.

I had this exact problem when I installed 6.1 and I also had the Runtime
environment, however I had to also download and install the virtual
machine
plugin for my web browser before the help would work.

I believe I do have the plugin, but it still doesn't work... Maybe I have a
wrong plugin?.. Do you remember where you got it from? And what about the
pdf part and the tutorials? Do you have them working?

Thanks,
/Mikhail

 

[James Williams]

I got the VM from sun. My pdf's will open without a problem.

Go to sun and look for the Virtual machine plugin for IE or Netscape.

Regards,

James


"MM" <mbmsv@yahoo.com> wrote in message
news:blc2q3$ajice$1@ID-204311.news.uni-berlin.de...

"James Williams" <james@williams-eng.com> wrote in message
news:blc1lo$81o9$1@news3.infoave.net...
You also need the Sun virtual machine plugin for your web browser.

I had this exact problem when I installed 6.1 and I also had the Runtime
environment, however I had to also download and install the virtual
machine
plugin for my web browser before the help would work.

I believe I do have the plugin, but it still doesn't work... Maybe I have
a
wrong plugin?.. Do you remember where you got it from? And what about the
pdf part and the tutorials? Do you have them working?

Thanks,
/Mikhail

 

[MM]

James,

I reinstalled the whole thing with the same result.... I am starting to
suspect the installation file. When you installed it, did you use Xilinx web
installer or did you first download the big file? I first tried to use their
web installer but it failed 2 times, so I downloaded the big (188MB) file
and ran it locally... Java thing aside I don't seem to have any pdf files
installed whatsoever. Can you please confirm that you have
%Xinlinx%\doc\usenglish\manuals.pdf ? My doc\usenglish has no files in
it....

/Mikhail


"James Williams" <james@williams-eng.com> wrote in message
news:blc3ne$82b3$1@news3.infoave.net...

I got the VM from sun. My pdf's will open without a problem.

Go to sun and look for the Virtual machine plugin for IE or Netscape.

Regards,

James


"MM" <mbmsv@yahoo.com> wrote in message
news:blc2q3$ajice$1@ID-204311.news.uni-berlin.de...
"James Williams" <james@williams-eng.com> wrote in message
news:blc1lo$81o9$1@news3.infoave.net...
You also need the Sun virtual machine plugin for your web browser.

I had this exact problem when I installed 6.1 and I also had the
Runtime
environment, however I had to also download and install the virtual
machine
plugin for my web browser before the help would work.

I believe I do have the plugin, but it still doesn't work... Maybe I
have
a
wrong plugin?.. Do you remember where you got it from? And what about
the
pdf part and the tutorials? Do you have them working?

Thanks,
/Mikhail

 

[MM]

OK, I tried the Xilinx web installer again. It didn't fail this time, but I
got exactly the same result as with the two previous installations: pdf
files are not installed at all and the HTML/Java help still doesn't work
This is starting to drive me crazy...

/Mikhail

 

[MM]

For those who have the same problem, here is a reply from Xilinx tech
support:
----------------------------------------------------------------------------
----------
This is a recent issue that just came up. It looks like the "books"
directory is not installed with the Webpack download. I've put one up on
the ftp site.
It goes in the %WebPACK%\doc\usenglish\ directory. Here is the link to
the books.zip:

ftp://customer:xilinx@ftp.xilinx.com/download/books.zip
----------------------------------------------------------------------------
----------

The help browser though seems to be a different issue...

/Mikhail