Harman Kardan AVR1700 Rcvr BCO update

[root]

A friend has an AVR1700 receiver which displays a
BCO Update message
and locks up. A google search reveals this problem
has affected others, but no solution other than returning
the unit for service has emerged.

Does anyone here know what BCO update means? Anyone
know of a fix?

We have tried just waiting it out, no good after several
days. One person suggested repeatedly turning it on and
off: again no solution.

There is nothing in the user manual about this problem.

Any help?

TIA

 

[Arfa Daily]

"root" <NoEMail@home.org> wrote in message
news:kr76sk$2lh$1@news.albasani.net...

A friend has an AVR1700 receiver which displays a
BCO Update message
and locks up. A google search reveals this problem
has affected others, but no solution other than returning
the unit for service has emerged.

Does anyone here know what BCO update means? Anyone
know of a fix?

We have tried just waiting it out, no good after several
days. One person suggested repeatedly turning it on and
off: again no solution.

There is nothing in the user manual about this problem.

Any help?

TIA

The HK website says the following about this problem :

< My AVR 1700 shows an update warning screen "BCO UPDATE" and freezes. What
can I do? >

"Please perform a reset. 1: Press the front-panel Standby/on switch to place
the unit in the Standby mode (the power Indicator LED will turn amber). 2:
Press and hold the front-panel Surround Mode Button for at least 5 seconds
until the RESET message appears on the front-panel message display. Now the
receiver should function correctly. (Radio presets and other adjustments
will be lost, so these must be re-entered). If this reset does not solve the
problem, please contact the Harman Kardon helpdesk. Please note that a
software update can only be performed with a USB memory stick with files
downloaded from the Harman Kardon web site. It is not possible to update
through direct web connection. We are sorry for any inconvenience you may
have experienced."

Any use ?

Arfa

 

[root]

Arfa Daily <arfa.daily@ntlworld.com> wrote:

"root" <NoEMail@home.org> wrote in message
news:kr76sk$2lh$1@news.albasani.net...
A friend has an AVR1700 receiver which displays a
BCO Update message
and locks up. A google search reveals this problem
has affected others, but no solution other than returning
the unit for service has emerged.

Does anyone here know what BCO update means? Anyone
know of a fix?

We have tried just waiting it out, no good after several
days. One person suggested repeatedly turning it on and
off: again no solution.

There is nothing in the user manual about this problem.

Any help?

TIA


The HK website says the following about this problem :

My AVR 1700 shows an update warning screen "BCO UPDATE" and freezes. What
can I do?

"Please perform a reset. 1: Press the front-panel Standby/on switch to place
the unit in the Standby mode (the power Indicator LED will turn amber). 2:
Press and hold the front-panel Surround Mode Button for at least 5 seconds
until the RESET message appears on the front-panel message display. Now the
receiver should function correctly. (Radio presets and other adjustments
will be lost, so these must be re-entered). If this reset does not solve the
problem, please contact the Harman Kardon helpdesk. Please note that a
software update can only be performed with a USB memory stick with files
downloaded from the Harman Kardon web site. It is not possible to update
through direct web connection. We are sorry for any inconvenience you may
have experienced."

Any use ?

Arfa

Thanks. I tried to find any mention of the problem on the HK site and
I didn't find this. I also called but couldn't get to a person and
they haven't returned my call.

I will tell my friend to try what you have found.

 

[Mark Zacharias]

"root" <NoEMail@home.org> wrote in message
news:kr85r1$q56$1@news.albasani.net...

Arfa Daily <arfa.daily@ntlworld.com> wrote:


"root" <NoEMail@home.org> wrote in message
news:kr76sk$2lh$1@news.albasani.net...
A friend has an AVR1700 receiver which displays a
BCO Update message
and locks up. A google search reveals this problem
has affected others, but no solution other than returning
the unit for service has emerged.

Does anyone here know what BCO update means? Anyone
know of a fix?

We have tried just waiting it out, no good after several
days. One person suggested repeatedly turning it on and
off: again no solution.

There is nothing in the user manual about this problem.

Any help?

TIA


The HK website says the following about this problem :

My AVR 1700 shows an update warning screen "BCO UPDATE" and freezes.
What
can I do?

"Please perform a reset. 1: Press the front-panel Standby/on switch to
place
the unit in the Standby mode (the power Indicator LED will turn amber).
2:
Press and hold the front-panel Surround Mode Button for at least 5
seconds
until the RESET message appears on the front-panel message display. Now
the
receiver should function correctly. (Radio presets and other adjustments
will be lost, so these must be re-entered). If this reset does not solve
the
problem, please contact the Harman Kardon helpdesk. Please note that a
software update can only be performed with a USB memory stick with files
downloaded from the Harman Kardon web site. It is not possible to update
through direct web connection. We are sorry for any inconvenience you may
have experienced."

Any use ?

Arfa


Thanks. I tried to find any mention of the problem on the HK site and
I didn't find this. I also called but couldn't get to a person and
they haven't returned my call.

I will tell my friend to try what you have found.

I see an AWFUL LOT of these being sold "as-is" and for "parts-repair" on
eBay.

Must be a pretty crappy model.

Mark Z.

 

[root]

root <NoEMail@home.org> wrote:

Arfa Daily <arfa.daily@ntlworld.com> wrote:


"root" <NoEMail@home.org> wrote in message
news:kr76sk$2lh$1@news.albasani.net...
A friend has an AVR1700 receiver which displays a
BCO Update message
and locks up. A google search reveals this problem
has affected others, but no solution other than returning
the unit for service has emerged.

Does anyone here know what BCO update means? Anyone
know of a fix?

We have tried just waiting it out, no good after several
days. One person suggested repeatedly turning it on and
off: again no solution.

There is nothing in the user manual about this problem.

Any help?

TIA


The HK website says the following about this problem :

My AVR 1700 shows an update warning screen "BCO UPDATE" and freezes. What
can I do?

"Please perform a reset. 1: Press the front-panel Standby/on switch to place
the unit in the Standby mode (the power Indicator LED will turn amber). 2:
Press and hold the front-panel Surround Mode Button for at least 5 seconds
until the RESET message appears on the front-panel message display. Now the
receiver should function correctly. (Radio presets and other adjustments
will be lost, so these must be re-entered). If this reset does not solve the
problem, please contact the Harman Kardon helpdesk. Please note that a
software update can only be performed with a USB memory stick with files
downloaded from the Harman Kardon web site. It is not possible to update
through direct web connection. We are sorry for any inconvenience you may
have experienced."

Any use ?

Arfa


Thanks. I tried to find any mention of the problem on the HK site and
I didn't find this. I also called but couldn't get to a person and
they haven't returned my call.

I will tell my friend to try what you have found.

Question has become academic: my friend returned the Harman Kardon and
bought a Denon at twice the price.

 

[root]

Mark Zacharias <mark_zacharias@labolgcbs.net> wrote:

"root" <NoEMail@home.org> wrote in message
news:kr85r1$q56$1@news.albasani.net...
Arfa Daily <arfa.daily@ntlworld.com> wrote:


"root" <NoEMail@home.org> wrote in message
news:kr76sk$2lh$1@news.albasani.net...
A friend has an AVR1700 receiver which displays a
BCO Update message
and locks up. A google search reveals this problem
has affected others, but no solution other than returning
the unit for service has emerged.

Does anyone here know what BCO update means? Anyone
know of a fix?

We have tried just waiting it out, no good after several
days. One person suggested repeatedly turning it on and
off: again no solution.

There is nothing in the user manual about this problem.

Any help?

TIA


The HK website says the following about this problem :

My AVR 1700 shows an update warning screen "BCO UPDATE" and freezes.
What
can I do?

"Please perform a reset. 1: Press the front-panel Standby/on switch to
place
the unit in the Standby mode (the power Indicator LED will turn amber).
2:
Press and hold the front-panel Surround Mode Button for at least 5
seconds
until the RESET message appears on the front-panel message display. Now
the
receiver should function correctly. (Radio presets and other adjustments
will be lost, so these must be re-entered). If this reset does not solve
the
problem, please contact the Harman Kardon helpdesk. Please note that a
software update can only be performed with a USB memory stick with files
downloaded from the Harman Kardon web site. It is not possible to update
through direct web connection. We are sorry for any inconvenience you may
have experienced."

Any use ?

Arfa


Thanks. I tried to find any mention of the problem on the HK site and
I didn't find this. I also called but couldn't get to a person and
they haven't returned my call.

I will tell my friend to try what you have found.



I see an AWFUL LOT of these being sold "as-is" and for "parts-repair" on
eBay.

Must be a pretty crappy model.

Mark Z.

In my searches for a fix I too saw that model for sale in the
same condition. There is something pretty fishy about it:
Best Buy took the unit back without question after my friend
had used it for 6 months. It must be an arrangement between
BestBuy and Harman Kardon. I still don't know what BCO stands
for.

 

For anyone who has found this thread because their AVR 1700 is stuck in BCO Update mode, I wanted to post a the solution that worked for me this morning:

Connect your AVR 1700 to your home network. For me, this meant temporarily moving my cable modem and wireless router into the living room and connecting the receiver to my router with an ethernet cable.

Using your computer, determine the IP address of the AVR 1700 on your local network. You can do this by logging into your wireless router's web interface, or by using a utility like this one: http://www.nirsoft.n...rk_watcher..html

Type the IP address of your AVR 1700 into a web browser on your computer (it should like this: 192.168.1.xxx, with the last three digits based on your individual network). If done correctly, you will be looking at the Harman Kardon web interface for the receiver.

Click the Choose File button and choose any random file on your computer. I picked a small txt file. Now click the Upload button. Dont' worry about what file you choose. The operation will fail, but you will have jolted the receiver out of update mode.

You're done. BCO Update message should disappear, and life is good again!

I hope this helps!

 

http://www.nirsoft.net/utils/wireless_network_watcher.html is the URL for the utility I mentioned.

Or Google Wireless Network Watcher if I can't post URLs

 

On Friday, July 5, 2013 2:30:28 PM UTC-5, root wrote:

A friend has an AVR1700 receiver which displays a

BCO Update message

and locks up. A google search reveals this problem

has affected others, but no solution other than returning

the unit for service has emerged.



Does anyone here know what BCO update means? Anyone

know of a fix?



We have tried just waiting it out, no good after several

days. One person suggested repeatedly turning it on and

off: again no solution.



There is nothing in the user manual about this problem.



Any help?



TIA

Thank you so much for this solution! This worked perfectly and I actually had to do it a couple of times while I was setting it up so I know it will work every time. Thank you for letting me avoid sending this back for a new one.

 

On Sunday, October 20, 2013 12:26:59 PM UTC-4, videoma...@gmail.com wrote:

For anyone who has found this thread because their AVR 1700 is stuck in BCO Update mode, I wanted to post a the solution that worked for me this morning:



Connect your AVR 1700 to your home network. For me, this meant temporarily moving my cable modem and wireless router into the living room and connecting the receiver to my router with an ethernet cable.


Thank you very much for this information! Followed exactly what you said, and it worked PERFECT!!!!
Using your computer, determine the IP address of the AVR 1700 on your local network. You can do this by logging into your wireless router's web interface, or by using a utility like this one: http://www.nirsoft.n...rk_watcher.html



Type the IP address of your AVR 1700 into a web browser on your computer (it should like this: 192.168.1.xxx, with the last three digits based on your individual network). If done correctly, you will be looking at the Harman Kardon web interface for the receiver.



Click the Choose File button and choose any random file on your computer. I picked a small txt file. Now click the Upload button. Dont' worry about what file you choose. The operation will fail, but you will have jolted the receiver out of update mode.



You're done. BCO Update message should disappear, and life is good again!



I hope this helps!

 

On Sunday, April 6, 2014 2:55:45 AM UTC-7, matthew...@gmail.com wrote:

On Sunday, October 20, 2013 12:26:59 PM UTC-4, videoma...@gmail.com wrote:

For anyone who has found this thread because their AVR 1700 is stuck in BCO Update mode, I wanted to post a the solution that worked for me this morning:







Connect your AVR 1700 to your home network. For me, this meant temporarily moving my cable modem and wireless router into the living room and connecting the receiver to my router with an ethernet cable.





Thank you very much for this information! Followed exactly what you said, and it worked PERFECT!!!!

Using your computer, determine the IP address of the AVR 1700 on your local network. You can do this by logging into your wireless router's web interface, or by using a utility like this one: http://www.nirsoft.n...rk_watcher.html







Type the IP address of your AVR 1700 into a web browser on your computer (it should like this: 192.168.1.xxx, with the last three digits based on your individual network). If done correctly, you will be looking at the Harman Kardon web interface for the receiver.







Click the Choose File button and choose any random file on your computer. I picked a small txt file. Now click the Upload button. Dont' worry about what file you choose. The operation will fail, but you will have jolted the receiver out of update mode.







You're done. BCO Update message should disappear, and life is good again!







I hope this helps!

So, after you did this, did it help for a few minutes, or several months?
I have been getting it intermittently. It will show up, then go away for several weeks or months, then show up. It's been very persistent lately.

 

I use a bridge to connect the AVR. I logged into my router and found the IP address and followed your advice and it worked. No need to connect the AVR directly to the router. Thank you for this post. I have been struggling with this for a year and a half.

 

On Sunday, October 20, 2013 12:26:59 PM UTC-4, videoma...@gmail.com wrote:

For anyone who has found this thread because their AVR 1700 is stuck in BCO Update mode, I wanted to post a the solution that worked for me this morning:



Connect your AVR 1700 to your home network. For me, this meant temporarily moving my cable modem and wireless router into the living room and connecting the receiver to my router with an ethernet cable.



Using your computer, determine the IP address of the AVR 1700 on your local network. You can do this by logging into your wireless router's web interface, or by using a utility like this one: http://www.nirsoft.n...rk_watcher.html



Type the IP address of your AVR 1700 into a web browser on your computer (it should like this: 192.168.1.xxx, with the last three digits based on your individual network). If done correctly, you will be looking at the Harman Kardon web interface for the receiver.



Click the Choose File button and choose any random file on your computer. I picked a small txt file. Now click the Upload button. Dont' worry about what file you choose. The operation will fail, but you will have jolted the receiver out of update mode.



You're done. BCO Update message should disappear, and life is good again!



I hope this helps!

Thanks for your post. I did what you suggested but wirelessly and it worked immediately but it came back the next day. now I don't have to turn the receiver off an on, I just go to the computer and get rid of it.

 

Perfect solution.
Thanks

 

Thank you very much... This was driving me crazy and the BCO issue is now remedied. I wanted to throw the receiver through the window.


On Sunday, October 20, 2013 9:26:59 AM UTC-7, videoma...@gmail.com wrote:

For anyone who has found this thread because their AVR 1700 is stuck in BCO Update mode, I wanted to post a the solution that worked for me this morning:



Connect your AVR 1700 to your home network. For me, this meant temporarily moving my cable modem and wireless router into the living room and connecting the receiver to my router with an ethernet cable.



Using your computer, determine the IP address of the AVR 1700 on your local network. You can do this by logging into your wireless router's web interface, or by using a utility like this one: http://www.nirsoft.n...rk_watcher.html



Type the IP address of your AVR 1700 into a web browser on your computer (it should like this: 192.168.1.xxx, with the last three digits based on your individual network). If done correctly, you will be looking at the Harman Kardon web interface for the receiver.



Click the Choose File button and choose any random file on your computer. I picked a small txt file. Now click the Upload button. Dont' worry about what file you choose. The operation will fail, but you will have jolted the receiver out of update mode.



You're done. BCO Update message should disappear, and life is good again!



I hope this helps!

 

I tried but it won't even let me turn it off like that

 

On Friday, December 12, 2014 at 9:43:14 PM UTC-7, aj43...@gmail.com wrote:
> I tried but it won't even let me turn it off like that

Though I'd share my experience with my first (and last) Harman Kardon product...

I bought this a couple years ago from Best Buy. After some months of buying the AVR-1700, a 'BCO Update Please Wait...' message came up, essentially locking the receiver. Following the reset steps didn't work... leaving it powered off for a long period didn't help. After much google searching and working to find a solution, I tried to update the firmware. Because of work and family obligations, this self-fix-it troubleshooting took me a couple months before I finally decided to take it back to Best Buy.

But... alas... it is out of warranty.

My continued searches discovered that I was not alone... several others experienced the same issue, with no help from Harman Kardon. I finally came across a work around (posted here) that walked me through how to 'pretend' to update the firmware (it always says 'failed'), but this process alone does some sort of 'reset', and the receiver begins working normal again.

We sort of got used to this 4-6 month ritual of resetting the receiver when this message would appear. However, I suddenly lost video. Sound was there, but no video output (HDMI - I didn't try the other outputs) from the receiver. At all. I decided to buy a $20 optical cable to at least allow me to connect my HDMI resources to the TV then pipe the sound from the TV to the receiver. But... guess what? Getting the 'BCO Update' message suddenly. Coincidence? Doubtful.

I tried our tried-and-true method of resetting the receiver. Did not work. BCO Update message will not go away.

I can honestly say I have exhausted nearly every available resource to get the AVR-1700 working, to no avail. Contacted the Harman Kardon 'tech support', who directed me to contact a local service place. I called them, and they said $40 to do a diagnostic, and from my description he's guessing between $150 and $200 total to get it working again.

I'm excited to get home today and try out my new Yamaha receiver that just showed up today!

I think that if Harman Kardon had taken more responsibility for this product and corrected the problem, I would feel differently. However, with the experience I have had, Harman Kardon is unfortunately no longer a list of future viable options. On top of that, my children now feel the same way I do, having witnessed my quiet fits of rage with this product.

As of this moment, the Harman Kardon AVR-1700 is officially a boat anchor.... now all I need is a boat...

You may ask, "Why is this guy writing us all this stuff?" It's because I believe in making ourselves better. Without feedback on experiences such as this, how can we possibly improve? I do want Harman Kardon to succeed -- I think it is a great looking, sounding product. I wish they would stand by their product when there is a seriously obvious issue.

If you are experiencing the same thing I am, I suggest you stop wasting your time with trying to fix it and just 'start over' with something else. Good luck to you all!

 

On Sunday, 20 October 2013 18:26:59 UTC+2, videoma...@gmail.com wrote:

For anyone who has found this thread because their AVR 1700 is stuck in BCO Update mode, I wanted to post a the solution that worked for me this morning:

Connect your AVR 1700 to your home network. For me, this meant temporarily moving my cable modem and wireless router into the living room and connecting the receiver to my router with an ethernet cable.

Using your computer, determine the IP address of the AVR 1700 on your local network. You can do this by logging into your wireless router's web interface, or by using a utility like this one: http://www.nirsoft.n...rk_watcher.html

Type the IP address of your AVR 1700 into a web browser on your computer (it should like this: 192.168.1.xxx, with the last three digits based on your individual network). If done correctly, you will be looking at the Harman Kardon web interface for the receiver.

Click the Choose File button and choose any random file on your computer. I picked a small txt file. Now click the Upload button. Dont' worry about what file you choose. The operation will fail, but you will have jolted the receiver out of update mode.

You're done. BCO Update message should disappear, and life is good again!

I hope this helps!

e man thanks
you are king

tnx from croatia

 

I had the same BCO Update message, then eventually the amber light was just stuck on, even when I unplugged power. And it still wouldn't turn on.

Here's what I did to fix it. There's an power on/off switch in the back, next to the power cable input. Turn it to off, then unplug the power cable. Then plug it back in, flip the switch back to on, then hold the Surr Mode button for 5 seconds. Suddenly, it came back to life.

I suspect that that on/off switch is what holds on to some reserve power (why the amber light stayed on even when it was unplugged) and it was froze up in that mode. I think by both unplugging it and flipping the power mode to off, it releases that reserve power and then you can successfully reboot it using their recommended "Surr Mode for 5 seconds" technique. Just a guess, but it worked for me!

 

Thanks works