DSE returns policy

[Reni]

What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

 

[Parko]

On Sun, 24 Jun 2012 08:40:05 +0800, Reni wrote:

What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

Probably 30 seconds or 30 metres, whichever comes first.



--
Sarchasm:The gulf between the author of sarcastic wit and the person who
doesn’t get it.

 

[dechucka]

"Reni" <rr@main.com> wrote in message news:js5ob5$982$1@speranza.aioe.org...

What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

Google is your friend

 

[Phil Allison]

"Reni"

What is the current returns policy at Dick Smith?

http://dicksmith.com.au/help/returns-policy-content

They used to have 30 day no questions asked returns.

** It was never 30 days and they always asked questions.



..... Phil

 

[Reni]

"Phil Allison" <phil_a@tpg.com.au> wrote in message
news:a4ncjkFosdU1@mid.individual.net...

"Reni"

What is the current returns policy at Dick Smith?

http://dicksmith.com.au/help/returns-policy-content


They used to have 30 day no questions asked returns.


** It was never 30 days and they always asked questions.

I thought it was 30 days. Perhaps it was 14 days. But there used to be a
refund simply if it didn't work as you expected, which has since been
removed.

 

[Phil Allison]

"Reni"

"Phil Allison"
"Reni"

What is the current returns policy at Dick Smith?

http://dicksmith.com.au/help/returns-policy-content


They used to have 30 day no questions asked returns.


** It was never 30 days and they always asked questions.


I thought it was 30 days. Perhaps it was 14 days. But there used to be a
refund simply if it didn't work as you expected, which has since been
removed.

** Dunno how far back in time you wanna go - but here is an extract from
the 2005/6 DSE catalogue:

----------------------------------------

Change of Mind return Policy:

Goods will be exchanged or refunded if you Change your Mind within 14 days
from the date of purchase on the condition that:

1. You provide proof of purchase; and

2. The item is in unmarked original condition and packaging, with all
supplied components.

Change of Mind refunds and exchanges:

1. Do not apply to video games, computer software, pre-recorded music and
movies ....

----------------------------------------------

The above applied to normal goods and also kits of parts, providing no
attempt to assemble the latter had been made.

Some kits had a " Sorry Dick, it Does Not Work " coupon inside that allowed
you to return what you had built, with a fixed fee, for debuging and repair.

Kits that had been put together with glue or plumber's flux instead of cored
solder were excluded.

DSE eventually included a quantity of suitable solder and instructions on
how to solder with each kit - a massive break through that only took them
15 years or so to think of.



..... Phil

 

[Peter]

"Phil Allison" <phil_a@tpg.com.au> wrote:

"Reni"
"Phil Allison"
"Reni"

What is the current returns policy at Dick Smith?

http://dicksmith.com.au/help/returns-policy-content


They used to have 30 day no questions asked returns.


** It was never 30 days and they always asked questions.


I thought it was 30 days. Perhaps it was 14 days. But there used to be a
refund simply if it didn't work as you expected, which has since been
removed.


** Dunno how far back in time you wanna go - but here is an extract from
the 2005/6 DSE catalogue:

----------------------------------------

Change of Mind return Policy:

Goods will be exchanged or refunded if you Change your Mind within 14 days
from the date of purchase on the condition that:

1. You provide proof of purchase; and

2. The item is in unmarked original condition and packaging, with all
supplied components.

Change of Mind refunds and exchanges:

1. Do not apply to video games, computer software, pre-recorded music and
movies ....

----------------------------------------------

The above applied to normal goods and also kits of parts, providing no
attempt to assemble the latter had been made.

Some kits had a " Sorry Dick, it Does Not Work " coupon inside that allowed
you to return what you had built, with a fixed fee, for debuging and repair.

Kits that had been put together with glue or plumber's flux instead of cored
solder were excluded.

DSE eventually included a quantity of suitable solder and instructions on
how to solder with each kit - a massive break through that only took them
15 years or so to think of.



.... Phil

To be fair wasn't the kits more the realm of Tandy and something DSE picked
up later?

--

 

[Phil Allison]

"Peter"

To be fair wasn't the kits more the realm of Tandy and something DSE
picked
up later?

** Massive HUH ??

DSE were selling kits from 1970 onwards, mostly for projects published in
Electronics Australia and ETI magazines.

Tandy were never in that game.


..... Phil

 

[Rod Speed]

Reni <rr@main.com> wrote

What is the current returns policy at Dick Smith?

They make an obscene gesture in your general direction.

If the goods are defective or not of merchantable quality or
not as described, you can tell them that the law requires that
they replace the goods with goods that don't have that problem
or give you a full refund, and that's your choice, not theirs.

They used to have 30 day no questions asked returns.

And they binned that.

 

[Geoff Lock]

On 24/06/12 10:40, Reni wrote:

What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

I returned a set-top box last week.

I bought the STB in July 2011.

I had the invoice, original box, original manuals, the original
component cables, and all the original stickers still on the STB (I am a
very neat person

When I returned it, the Techxpert asked me why I was returning it, and I
told her all the problems I had with it - the wireless didn't work, the
ethernet didn't work, the USB didn't work, I was unable to flash the
firware and it started switching off by itself.

I asked for my money back but she refused and offered me a store-credit
which made me bitch and bitch until she pointed out that I could use the
store credit at Dan Murphy's as well

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak
from Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon

Hope that helps.

 

[Nick]

"Geoff Lock" <glock@bang.bang> wrote in message
news:4fe6f284@dnews.tpgi.com.au...

On 24/06/12 10:40, Reni wrote:
What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

I returned a set-top box last week.

I bought the STB in July 2011.

I had the invoice, original box, original manuals, the original component
cables, and all the original stickers still on the STB (I am a very neat
person

When I returned it, the Techxpert asked me why I was returning it, and I
told her all the problems I had with it - the wireless didn't work, the
ethernet didn't work, the USB didn't work, I was unable to flash the
firware and it started switching off by itself.

I asked for my money back but she refused and offered me a store-credit
which made me bitch and bitch until she pointed out that I could use the
store credit at Dan Murphy's as well

I thought DSE was owned by Woolworths which owns BWS. Do they also own Dan
Murphys?

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak from
Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon

Hope that helps.

 

[Dingles]

"Nick" <nickjames@hushmail.com> wrote in message
news:js715i$rbp$1@speranza.aioe.org...

I thought DSE was owned by Woolworths which owns BWS. Do they also own
Dan Murphys?

Yep

 

[Geoff Lock]

On 24/06/12 22:30, Nick wrote:

"Geoff Lock" <glock@bang.bang> wrote in message
news:4fe6f284@dnews.tpgi.com.au...
On 24/06/12 10:40, Reni wrote:
What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

I returned a set-top box last week.

I asked for my money back but she refused and offered me a
store-credit which made me bitch and bitch until she pointed out that
I could use the store credit at Dan Murphy's as well


I thought DSE was owned by Woolworths which owns BWS. Do they also own
Dan Murphys?

They sure do

 

[Don McKenzie]

On 24-Jun-12 8:57 PM, Geoff Lock wrote:

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak
from Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon

Perhaps you should have spent $120 at Dan Murphys.


--
Don McKenzie

Dontronics: http://www.dontronics-shop.com/

The World's Cheapest Computer:
DuinoMite the PIC32 $30 Basic Computer-MicroController
http://www.dontronics-shop.com/the-maximite-computer.html
Just add a VGA monitor or TV, and PS2 Keyboard.
Arduino Shield, Programmed in Basic, or C.

 

[Rod Speed]

Nick <nickjames@hushmail.com> wrote

Geoff Lock <glock@bang.bang> wrote
Reni wrote

What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

I returned a set-top box last week.

I bought the STB in July 2011.

I had the invoice, original box, original manuals, the original component
cables, and all the original stickers still on the STB (I am a very neat
person

When I returned it, the Techxpert asked me why I was returning it, and I
told her all the problems I had with it - the wireless didn't work, the
ethernet didn't work, the USB didn't work, I was unable to flash the
firware and it started switching off by itself.

I asked for my money back but she refused and offered me a store-credit
which made me bitch and bitch until she pointed out that I could use the
store credit at Dan Murphy's as well

I thought DSE was owned by Woolworths

Currently anyway, they are trying to flog DSE now.

which owns BWS.

Yep.

Do they also own Dan Murphys?

Yep
http://en.wikipedia.org/wiki/Dan_Murphy's

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak from
Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon

Hope that helps.

 

[Jasen Betts]

On 2012-06-24, Reni <rr@main.com> wrote:

What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

http://lmgtfy.com/?q=DSE+returns+policy

--
⚂⚃ 100% natural

--- Posted via news://freenews.netfront.net/ - Complaints to news@netfront.net ---

 

[Buzz^|]

On 25/06/2012 5:02 AM, Don McKenzie wrote:

On 24-Jun-12 8:57 PM, Geoff Lock wrote:

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak
from Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon

Perhaps you should have spent $120 at Dan Murphys.

I offer a CONCRETE guarantee on all parts and labour here. We show it
works and is fixed, once you leave the concrete out the front it's at my
discretion what warranty we will cover as the power supply up here is
crap and causes 90% of the faults I see in hardware, viruses cover 90%
of software faults.

--
Brad Leyden
6° 43.5816' S 146° 59.3097' E WGS84
To mail spam is really hot but please
reply to thread so all may benefit
(or laugh at my mistakes)

 

[Geoff Lock]

On 25/06/12 05:02, Don McKenzie wrote:

On 24-Jun-12 8:57 PM, Geoff Lock wrote:

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak
from Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon

Perhaps you should have spent $120 at Dan Murphys.

Heheheheh, the thought did cross my mind

 

[Nick]

"Geoff Lock" <glock@bang.bang> wrote in message
news:4fe73045$1@dnews.tpgi.com.au...

On 24/06/12 22:30, Nick wrote:

"Geoff Lock" <glock@bang.bang> wrote in message
news:4fe6f284@dnews.tpgi.com.au...
On 24/06/12 10:40, Reni wrote:
What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

I returned a set-top box last week.

I asked for my money back but she refused and offered me a
store-credit which made me bitch and bitch until she pointed out that
I could use the store credit at Dan Murphy's as well


I thought DSE was owned by Woolworths which owns BWS. Do they also own
Dan Murphys?

They sure do

What is the idea behind having the two brands? What are the two different
market segments they are aiming at?

 

[SG1]

"Nick" <nickjames@hushmail.com> wrote in message
news:jsbj9l$a6t$1@speranza.aioe.org...

"Geoff Lock" <glock@bang.bang> wrote in message
news:4fe73045$1@dnews.tpgi.com.au...
On 24/06/12 22:30, Nick wrote:

"Geoff Lock" <glock@bang.bang> wrote in message
news:4fe6f284@dnews.tpgi.com.au...
On 24/06/12 10:40, Reni wrote:
What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

I returned a set-top box last week.

I asked for my money back but she refused and offered me a
store-credit which made me bitch and bitch until she pointed out that
I could use the store credit at Dan Murphy's as well


I thought DSE was owned by Woolworths which owns BWS. Do they also own
Dan Murphys?

They sure do

What is the idea behind having the two brands? What are the two different
market segments they are aiming at?

Ya get pissed off at one and pissed at the other...

>