Digikey policy change on backorders

[Al]

Just a heads up that Digikey is now charging additional shipping fees
on backordered items (at least in Canada). In the past these were
shipped at no additional charge.

"Orders purchased in Canadian currency and entered by 8:00pm CT will
be shipped prepaid for next day delivery via Purolator to most
provinces. A shipping charge of $8.00 (Canadian)* will be added to the
order. Backordered items will be shipped when available with an
additional $8.00 shipping charge per shipment."

In my opinion the shipping fees and service from Digikey have been
excellent in the past.
I recognize that they would have to eat the charges on backorders, but
it appears now the customer is being penalized if Digikey has poor
inventory management.

Has the incentive to keep sufficient inventory on hand been reduced?

Keep it in mind. Don't get surprised.
--
The letter 'Q' has been added to my otherwise valid email address for spam protection.
To email me please remove the 'Q'.

 

[Spehro Pefhany]

On Tue, 05 Jul 2005 16:04:39 -0400, the renowned Al
<al210@Qhamster.foxhollow.ca> wrote:

Just a heads up that Digikey is now charging additional shipping fees
on backordered items (at least in Canada). In the past these were
shipped at no additional charge.

"Orders purchased in Canadian currency and entered by 8:00pm CT will
be shipped prepaid for next day delivery via Purolator to most
provinces. A shipping charge of $8.00 (Canadian)* will be added to the
order. Backordered items will be shipped when available with an
additional $8.00 shipping charge per shipment."

In my opinion the shipping fees and service from Digikey have been
excellent in the past.
I recognize that they would have to eat the charges on backorders, but
it appears now the customer is being penalized if Digikey has poor
inventory management.

Has the incentive to keep sufficient inventory on hand been reduced?

Keep it in mind. Don't get surprised.

Yes, I cancelled a backorder recently because of that new policy.
Seems kind of short-sighted of them.


Best regards,
Spehro Pefhany
--
"it's the network..." "The Journey is the reward"
speff@interlog.com Info for manufacturers: http://www.trexon.com
Embedded software/hardware/analog Info for designers: http://www.speff.com

 

[Jonathan Westhues]

"Spehro Pefhany" <speffSNIP@interlogDOTyou.knowwhat> wrote in message
news:iuslc1l16dt84g1knu9qb3oriic6oeibia@4ax.com...

Yes, I cancelled a backorder recently because of that new policy.
Seems kind of short-sighted of them.

What kind of error rate do you see on your Digikey orders? I get maybe one
wrong part per 250 line items (sample size four errors over all time). Lucky
that none of them have been ceramic caps yet...

Jonathan

 

[John Larkin]

On Tue, 05 Jul 2005 16:04:39 -0400, Al <al210@Qhamster.foxhollow.ca>
wrote:

Just a heads up that Digikey is now charging additional shipping fees
on backordered items (at least in Canada). In the past these were
shipped at no additional charge.

"Orders purchased in Canadian currency and entered by 8:00pm CT will
be shipped prepaid for next day delivery via Purolator to most
provinces. A shipping charge of $8.00 (Canadian)* will be added to the
order. Backordered items will be shipped when available with an
additional $8.00 shipping charge per shipment."

In my opinion the shipping fees and service from Digikey have been
excellent in the past.
I recognize that they would have to eat the charges on backorders, but
it appears now the customer is being penalized if Digikey has poor
inventory management.

Or if the parts don't arrive from the manufacturer.

Has the incentive to keep sufficient inventory on hand been reduced?

Keep it in mind. Don't get surprised.

If you want parts overnight, and don't want to wait for the whole
order to be in stock, $8 seems like small change to me. Especially $8
Canadian.

Seems perfectly reasonable to me.

John

 

[Richard Henry]

"Jonathan Westhues" <google-for-my-name@nospam.com> wrote in message
news:bKCye.3773$is5.387201@news20.bellglobal.com...

"Spehro Pefhany" <speffSNIP@interlogDOTyou.knowwhat> wrote in message
news:iuslc1l16dt84g1knu9qb3oriic6oeibia@4ax.com...

Yes, I cancelled a backorder recently because of that new policy.
Seems kind of short-sighted of them.

What kind of error rate do you see on your Digikey orders? I get maybe one
wrong part per 250 line items (sample size four errors over all time).
Lucky
that none of them have been ceramic caps yet...

I got one wrong part since I started using them about 5 years ago (they sent
a 24-pin connector instead of 22-pin). I called up and I had the correct
part the next day, plus a prepaid shipper label to send the wrong ones back.

 

[Jim Thompson]

On Tue, 05 Jul 2005 16:56:23 -0400, Spehro Pefhany
<speffSNIP@interlogDOTyou.knowwhat> wrote:

On Tue, 05 Jul 2005 16:04:39 -0400, the renowned Al
al210@Qhamster.foxhollow.ca> wrote:

[snip]

Keep it in mind. Don't get surprised.

Yes, I cancelled a backorder recently because of that new policy.
Seems kind of short-sighted of them.


Best regards,
Spehro Pefhany

That seems to be the smart response. If you get a B/O, just cancel it
and add the items to your next regular order, or order elsewhere...
they'll get the message soon enough.

...Jim Thompson
--
| James E.Thompson, P.E. | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona Voice480)460-2350 | |
| E-mail Address at Website Fax480)460-2142 | Brass Rat |
| http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.

 

[Winfield Hill]

Jonathan Westhues wrote...

What kind of error rate do you see on your Digikey orders? I get
maybe one wrong part per 250 line items (sample size four errors
over all time).

I got a pre-packed bag of 10 parts that had a small break, and
was empty.

Lucky that none of them have been ceramic caps yet...

Are you sure?


--
Thanks,
- Win

 

[Tim Hubberstey]

John Larkin wrote:

If you want parts overnight, and don't want to wait for the whole
order to be in stock, $8 seems like small change to me. Especially $8
Canadian.

<GRANDPA_MODE>

Watch it there, Sonny! Why I remember a time when the mighty y'all-buck
was worth LESS than the Canuck-buck! OK, it was over 20 years ago -- but
it happened!

Mumble, mumble, mumble... And we whipped your butts in the War of 1812
too! So there!

Mumble, mumble... Damn young whipper-snappers... {SNORE}
</GRANDPA_MODE>

;-)

--
Tim Hubberstey, P.Eng. . . . . . Hardware/Software Consulting Engineer
Marmot Engineering . . . . . . . VHDL, ASICs, FPGAs, embedded systems
Vancouver, BC, Canada . . . . . . . . . . . http://www.marmot-eng.com

 

[Richard Henry]

"Tim Hubberstey" <bogus@bogusname.com> wrote in message
news:0lEye.108495$9A2.36453@edtnps89...

Watch it there, Sonny! Why I remember a time when the mighty y'all-buck
was worth LESS than the Canuck-buck! OK, it was over 20 years ago -- but
it happened!

I remember when I moved up near the border (late 50's) we got 4 cents extra
for a Buck Canuck.

Mumble, mumble, mumble... And we whipped your butts in the War of 1812
too! So there!

Not entirely. Look up "Battle of Lake Erie".