BOSE Lifestyle 28 power problems

[Edward Martin]

The fuse in the power supply of my nine month old BOSE Lifestyle system has
blown twice in the past two days. No other audio or visual units have been
affected that are plugged into the same electric sockets, so seems unique to
the BOSE.

My retailer states that the power supply unit needs to be changed and has
offered to do so. However he is unwilling (or unable - not the most clued up
retailer I've bought from) to say why the unit's fuse is now constantly
blowing.

Any of you experienced the same ? and any idea why this is now ocurring ?

 

[Sofie]

Edward Martin:
The unit's fuse is now constantly blowing because the power supply unit is
faulty and "needs to be changed"
Since the retailer (who is probably not a technician and that's why you can
not expect technical answers from him) has most graciously offered to
replace the power supply unit, you should take him up on his kind offer.
Remember, the retailer did not design and manufacture the equipment, so
don't get upset at him, be very happy he has offered to replace the faulty
part.
--
Best Regards,
Daniel Sofie
Electronics Supply & Repair
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


"Edward Martin" <edwardm@btopenworld.com> wrote in message
news:bm6peu$6au$1@titan.btinternet.com...

The fuse in the power supply of my nine month old BOSE Lifestyle system
has
blown twice in the past two days. No other audio or visual units have been
affected that are plugged into the same electric sockets, so seems unique
to
the BOSE.

My retailer states that the power supply unit needs to be changed and has
offered to do so. However he is unwilling (or unable - not the most clued
up
retailer I've bought from) to say why the unit's fuse is now constantly
blowing.

Any of you experienced the same ? and any idea why this is now ocurring ?

 

[Edward Martin]

Thanks Dan for the advice - you're right of course its not the retailers
fault, but in the absence of being able to get directly to
BOSE...................

He's now provided a replacement power unit and all seems ok so fingers
crossed this is now sorted.

However this isn't the only problem I've had with equipment I've purchased
from this retailer - he has an awful lot to learn about customer service and
this latest problem is merely one of many, but thats another story for
another day.


"Sofie" <sofie@olypen.com> wrote in message
news:voe3f5j829ma01@corp.supernews.com...

Edward Martin:
The unit's fuse is now constantly blowing because the power supply unit is
faulty and "needs to be changed"
Since the retailer (who is probably not a technician and that's why you
can
not expect technical answers from him) has most graciously offered to
replace the power supply unit, you should take him up on his kind offer.
Remember, the retailer did not design and manufacture the equipment, so
don't get upset at him, be very happy he has offered to replace the faulty
part.
--
Best Regards,
Daniel Sofie
Electronics Supply & Repair
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


"Edward Martin" <edwardm@btopenworld.com> wrote in message
news:bm6peu$6au$1@titan.btinternet.com...
The fuse in the power supply of my nine month old BOSE Lifestyle system
has
blown twice in the past two days. No other audio or visual units have
been
affected that are plugged into the same electric sockets, so seems
unique
to
the BOSE.

My retailer states that the power supply unit needs to be changed and
has
offered to do so. However he is unwilling (or unable - not the most
clued
up
retailer I've bought from) to say why the unit's fuse is now constantly
blowing.

Any of you experienced the same ? and any idea why this is now ocurring
?

 

[Mark]

In article <bm919v$j7r$1@hercules.btinternet.com>,
edwardm@btopenworld.com says...

Thanks Dan for the advice - you're right of course its not the retailers
fault, but in the absence of being able to get directly to
BOSE...................

He's now provided a replacement power unit and all seems ok so fingers
crossed this is now sorted.

However this isn't the only problem I've had with equipment I've purchased
from this retailer - he has an awful lot to learn about customer service and
this latest problem is merely one of many, but thats another story for
another day.


Sounds to me like you couldn't have asked for better CS.

The correct part was replaced promptly by the retailer at no
charge, and presumable with little hassle.
--
Mark

The truth as I perceive it to be.
Your perception may be different.

Triple Z is spam control.

 

[Laurence Payne]

On Sat, 11 Oct 2003 13:41:19 +0000 (UTC), "Edward Martin"
<edwardm@btopenworld.com> wrote:

He's now provided a replacement power unit and all seems ok so fingers
crossed this is now sorted.

However this isn't the only problem I've had with equipment I've purchased
from this retailer - he has an awful lot to learn about customer service and
this latest problem is merely one of many, but thats another story for
another day.

Well, if you will buy fashion objects.....

You don't seem to have much cause for complaint here. A unit failed,
he replaced it. What more do you expect?