Apple have stolen my ipad. Yes, this story now has an ending

[SG1]

"Trevor Wilson" <trevor@SPAMBLOCKrageaudio.com.au> wrote in message
news:doa77iFlol0U2@mid.individual.net...

On 26/04/2016 4:49 PM, Don McKenzie wrote:

Apple have stolen my ipad. Yes, this story now has an ending.

I purchased an ipad from Becextech Australia in August 2012, and it was
working fine until Apple decided to upgrade their O/S on the 24th of
March 2016, and had locked me out of using it. Becextech is an on line
Australian supplier: https://becextech.com.au/ and they are selling the
ipad and iphone range of Apple products. I mean like millions of dollars
worth.

I was forced into activating my ipad using an "@me.com" account. This
required a password, and a security question. As soon as I found I
needed to get into the apple store, I was again forced into supplying an
email address that could be verified, plus a password and security
questions, as well as credit card info.

I automatically and wrongfully assumed that this new email address was
now my apple ID, as that is what it said when I logged into my accounts.
These are all web based accounts: "My Apple ID account", "My Apple
icloud account", "The Apple Support Community", as well as the "App
Store" on my ipad.

I was sure that this "@me.com" activation sequence was just that, and
not required for the ongoing operation of the device, as I was never
required to use it in the three and a half years I had owned the device.
Consequently the "@me.com" details were lost over the years.

After several attempts at getting it unlocked after the 24th of March,
Apple told tell me that the Becextech receipt (which I actually found
after 3 and a half years) is a "Second Hand Receipt", (their words), and
not good enough for proof of purchase, so they can't unlock the iPAD for
me. The insinuation was that my device could be stolen, as Becextech are
not an authorized reseller.

What I had been told was that Becextech had to provide proof of purchase
of this product from an Authorized Apple dealer before they will unlock
this device. Finally got through to Becextech Australian Support, and
gave them a name and phone number at Apple, but Apple wouldn't speak to
them, and said that they didn't instigate the case, so they won't speak
to them. Becextech Australia tried very hard to assist me.

I supplied Apple 3 different receipts from Becextech over a period of
time, but they kept knocking me back.

I can't understand why a company such as Apple would allow me to use a
device for three and a half years, then stop me using it, if they
thought it was stolen.

I received an email from Apple yesterday the 25th of April 2016, and was
told that my proof of purchase was accepted and they had unlocked my
device. I fired the ipad up and it automatically updated the software
from V9.3.0 to V9.3.1 and was usable, but I still suspected that I was
left with a big problem.

Today the 26th of April, I once again rang Apple, and asked to speak to
a Senior Technical Support Advisor.
We again went on a merry chase for another hour or so, fired up itunes
on a pc, and did a complete factory restore. I was guided through
setting my existing Apple store ID to my new ID for the ipad activation.

I knew I had to do this, otherwise when Apple stuffs up the next version
update, I will be once again left in the lurch. And what about passing
the device onto another person? Virtually impossible.

The Senior Technical Support Advisors are all excellent staff, and if it
wasn't for them, I would have already been to the media. As for the
activation team back in the states that kept knocking me back, and never
gave a specific reason, be nice if they learnt what customer support and
service was all about.

Again thank you to every one in these threads that gave me assistance,
and proposed questions that I could throw at Apple. The whole sequence
is a sorry story on how not to service a customer correctly.

I own four Apple devices. Would I purchase another? At this point, if I
can find good alternatives then I won't be buying Apple, but technology
moves so fast, there may be a future product I could be interested in.

Took over a month to sort this mess out. It was a bug in V9.3.0 and this
was updated a few days later to V9.3.1, after the "@me.com" bug was
removed.

If you happened to update as soon as the first version was available,
and you didn't have access to your "@me.com" account, bugger off
customer! Don't want to know you!

And if you happen to get an Apple support email address, or several as I
did, forget it, they don't answer emails.

Would be a good job if it wasn't for the bloody customers.

Cheers Don...



**Sorry to hear that you have been conned by Apple. I am more than a
little surprised though. I have very carefully avoided ALL Apple products,
because it has been known for a very long time that the company is
operated by avaricious arseholes. I thought everyone knew that. Apple
products are best owned by young, hip morons, rather than intelligent
people.

I paid zero for my iphone4 (and got ripped off). It is crap compared to the
elcheapos
that SWMBO uses. My son gave it to me and refuses to take it back, nuff
said.

--
Trevor Wilson
www.rageaudio.com.au

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

 

On Tue, 26 Apr 2016 16:49:34 +1000, Don McKenzie <5V@2.5A> wrote:

I own four Apple devices. Would I purchase another? At this point, if I can find good alternatives then I won't be
buying Apple, but technology moves so fast, there may be a future product I could be interested in.

Crazy.

 

On Wed, 27 Apr 2016 08:08:50 +1000, Trevor Wilson
<trevor@SPAMBLOCKrageaudio.com.au> wrote:

**Sorry to hear that you have been conned by Apple. I am more than a
little surprised though. I have very carefully avoided ALL Apple
products, because it has been known for a very long time that the
company is operated by avaricious arseholes. I thought everyone knew
that. Apple products are best owned by young, hip morons, rather than
intelligent people.

I'll *never* understand the attraction to apple products, or all the
bullshit that goes with it.

 

[Don McKenzie]

for the people that want to keep changing the facts on my receipts, to suit their own version of the story:

http://www.dontronics.com/apple.htm

Cheers Don...


--
Don McKenzie

http://www.dontronics-shop.com

All Olimex products now 75% to 95% off normal Olimex Prices.
http://www.dontronics-shop.com/olimex-ltd.html
Many other items discounted up to 95% off.
Also discounts on Sparkfun, CCS, SimmStick, etc.

 

[Lewis]

In message <doa77iFlol0U2@mid.individual.net>
Trevor Wilson <trevor@SPAMBLOCKrageaudio.com.au> wrote:

I have very carefully avoided ALL Apple products, because it has been
known for a very long time that the company is operated by avaricious
arseholes. I thought everyone knew that. Apple products are best owned
by young, hip morons, rather than intelligent people.

It is amusing that you see to be classifying yourself as intelligent
when the rest of your post shows what a completely fucking moron you
are.

To wit:

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

Go away, shit-for-brains, your pathetic little feeble brain is just
going to get hurt.

--
The very existence of flame-throwers proves that some time, somewhere,
someone said to themselves, You know, I want to set those people over
there on fire, but I'm just not close enough to get the job done.

 

[Lewis]

In message <doabk8Fmr25U1@mid.individual.net>
Don McKenzie <5V@2.5A> wrote:

> for the people that want to keep changing the facts on my receipts, to suit their own version of the story:

You forgot your password, you were a moron and got locked out by trying
passwords over and over, and you blamed someone else for your stupidity.
Then you submitted a receipt to Apple that did not have a serial number
on it, meaning it could have been for literally ANY iPad. You were asked
to submit a receipt from the company that sold you the iPad showing
THEIR purchase with the serial number. Once you did this, Apple removed
the activation lock on your device.

You are mad at Apple because you feel dumb for forgetting the password
and because they forced you to prove you were the legitimate owner of
the device. Of course, had someone STOLEN your iPad and gotten it
unlocked without proving it was there, you would also pitched a fit.

THOSE are the facts.

--
"He has all the virtues I dislike and none of the vices I admire."
Winston Churchill

 

[Lewis]

In message <57200db8$0$4557$c3e8da3$b280bf18@news.astraweb.com>
F Murtz <haggisz@hotmail.com> wrote:

Don McKenzie wrote:

for the people that want to keep changing the facts on my receipts, to
suit their own version of the story:

http://www.dontronics.com/apple.htm

Cheers Don...


Glad it is working, it was a forgone conclusion that Apple would have to
fix it,

Not at all. No where on the planet is there a law that compels Apple to
unlock a device without proof of ownership. Anyone who thinks there is
such a law is a raving loon.

--
Dinner will be ready when the smoke alarm goes off.

 

[3899jk]

"AV3" <arvimide@earthlink.net> wrote in message
news:nfoos7$9ab$1@news.albasani.net...

On 4/26/16, 2:49, Don McKenzie wrote:

Apple have stolen my ipad. Yes, this story now has an ending.

...

I supplied Apple 3 different receipts from Becextech over a period of
time, but they kept knocking me back.


Just out of curiosity: how many receipts do you supply for a single
transaction in your business?

As many as are required if the original is unsatisfactory in some
way like not having the serial number on it, or has got lost and
the buyer needs a receipt to prove to Apple that it is his ipad.

Would you consider multiple receipts with different information about one
transaction to be suspicious?

Only different in the sense that the original didn’t have the
serial number on it and that was added on the later one.

And if I did consider it to be suspicious, I would get real
radical and ask the seller listed on the receipt if it was a
receipt that they had issued and whether the details on
it matches what their records show about that transaction.

Something so radical that even Apple can't manage that apparently.

Why was there no printed serial number on the first receipt from
Becextech?

Presumably because that is the way they did things at that time.

> Where did they get the serial number used on later receipts?

Presumably from their records.

And that isnt the only way to show that it has always been used by Don
anyway.

And regardless of all that, what matters is what AUSTRALIAN LAW requires
of Apple in that situation, as Apple has clearly eventually recognised once
the problem was escalated to someone with even half a clue about the law.

 

[Rod Speed]

"Trevor Wilson" <trevor@SPAMBLOCKrageaudio.com.au> wrote in message
news:doa77iFlol0U2@mid.individual.net...

On 26/04/2016 4:49 PM, Don McKenzie wrote:

Apple have stolen my ipad. Yes, this story now has an ending.

I purchased an ipad from Becextech Australia in August 2012, and it was
working fine until Apple decided to upgrade their O/S on the 24th of
March 2016, and had locked me out of using it. Becextech is an on line
Australian supplier: https://becextech.com.au/ and they are selling the
ipad and iphone range of Apple products. I mean like millions of dollars
worth.

I was forced into activating my ipad using an "@me.com" account. This
required a password, and a security question. As soon as I found I
needed to get into the apple store, I was again forced into supplying an
email address that could be verified, plus a password and security
questions, as well as credit card info.

I automatically and wrongfully assumed that this new email address was
now my apple ID, as that is what it said when I logged into my accounts.
These are all web based accounts: "My Apple ID account", "My Apple
icloud account", "The Apple Support Community", as well as the "App
Store" on my ipad.

I was sure that this "@me.com" activation sequence was just that, and
not required for the ongoing operation of the device, as I was never
required to use it in the three and a half years I had owned the device.
Consequently the "@me.com" details were lost over the years.

After several attempts at getting it unlocked after the 24th of March,
Apple told tell me that the Becextech receipt (which I actually found
after 3 and a half years) is a "Second Hand Receipt", (their words), and
not good enough for proof of purchase, so they can't unlock the iPAD for
me. The insinuation was that my device could be stolen, as Becextech are
not an authorized reseller.

What I had been told was that Becextech had to provide proof of purchase
of this product from an Authorized Apple dealer before they will unlock
this device. Finally got through to Becextech Australian Support, and
gave them a name and phone number at Apple, but Apple wouldn't speak to
them, and said that they didn't instigate the case, so they won't speak
to them. Becextech Australia tried very hard to assist me.

I supplied Apple 3 different receipts from Becextech over a period of
time, but they kept knocking me back.

I can't understand why a company such as Apple would allow me to use a
device for three and a half years, then stop me using it, if they
thought it was stolen.

I received an email from Apple yesterday the 25th of April 2016, and was
told that my proof of purchase was accepted and they had unlocked my
device. I fired the ipad up and it automatically updated the software
from V9.3.0 to V9.3.1 and was usable, but I still suspected that I was
left with a big problem.

Today the 26th of April, I once again rang Apple, and asked to speak to
a Senior Technical Support Advisor.
We again went on a merry chase for another hour or so, fired up itunes
on a pc, and did a complete factory restore. I was guided through
setting my existing Apple store ID to my new ID for the ipad activation.

I knew I had to do this, otherwise when Apple stuffs up the next version
update, I will be once again left in the lurch. And what about passing
the device onto another person? Virtually impossible.

The Senior Technical Support Advisors are all excellent staff, and if it
wasn't for them, I would have already been to the media. As for the
activation team back in the states that kept knocking me back, and never
gave a specific reason, be nice if they learnt what customer support and
service was all about.

Again thank you to every one in these threads that gave me assistance,
and proposed questions that I could throw at Apple. The whole sequence
is a sorry story on how not to service a customer correctly.

I own four Apple devices. Would I purchase another? At this point, if I
can find good alternatives then I won't be buying Apple, but technology
moves so fast, there may be a future product I could be interested in.

Took over a month to sort this mess out. It was a bug in V9.3.0 and this
was updated a few days later to V9.3.1, after the "@me.com" bug was
removed.

If you happened to update as soon as the first version was available,
and you didn't have access to your "@me.com" account, bugger off
customer! Don't want to know you!

And if you happen to get an Apple support email address, or several as I
did, forget it, they don't answer emails.

Would be a good job if it wasn't for the bloody customers.

Sorry to hear that you have been conned by Apple. I am more than a little
surprised though. I have very carefully avoided ALL Apple products,
because it has been known for a very long time that the company is
operated by avaricious arseholes. I thought everyone knew that. Apple
products are best owned by young, hip morons, rather than intelligent
people.

Or by those who have enough of a clue to realise that your data
is MUCH more secure on an iphone than on an android phone.

 

[Rod Speed]

"Jeßus" <j@j.invalid> wrote in message
news:istvhbdf6mdm6fv9oj0fc57b0lvhiku7sd@4ax.com...

On Wed, 27 Apr 2016 08:08:50 +1000, Trevor Wilson
trevor@SPAMBLOCKrageaudio.com.au> wrote:

**Sorry to hear that you have been conned by Apple. I am more than a
little surprised though. I have very carefully avoided ALL Apple
products, because it has been known for a very long time that the
company is operated by avaricious arseholes. I thought everyone knew
that. Apple products are best owned by young, hip morons, rather than
intelligent people.

I'll *never* understand the attraction to apple products,

Yes, you are clearly much too stupid to be able to understand
that with an iphone your data is MUCH more secure than it is
with any other smartphone.

Yes, I realise you are too stupid to actually use a smartphone too.

> or all the bullshit that goes with it.

 

[F Murtz]

Don McKenzie wrote:

for the people that want to keep changing the facts on my receipts, to
suit their own version of the story:

http://www.dontronics.com/apple.htm

Cheers Don...

Glad it is working, it was a forgone conclusion that Apple would have to
fix it, most of us new what the result would be contrary to the reams
of claptrap the American Apple apologists spewed out.

 

[Rod Speed]

"nospam" <nospam@nospam.invalid> wrote in message
news:260420162322012916%nospam@nospam.invalid...

In article <doap8dFpo38U1@mid.individual.net>, Don McKenzie <5V@2.5A
wrote:


if bill gates forgets his password, he's going to be locked out, just
as you were.

Great answer. He didn't get very far in life either.

yea, and he dropped out of harvard and was arrested too.

http://i.imgur.com/qnK6woX.jpg

but one thing he does do is remember his passwords.

Bet he didn't remember them all, fuckwit.

 

[nospam]

In article <doa5inFleg1U1@mid.individual.net>, Rod Speed
<rod.speed.aaa@gmail.com> wrote:

he's actually quite lucky they cleared it.

No luck involved, that's the law here, and even Apple realises that.

there's no such law regarding forgetting passwords.

 

[nospam]

In article <doap8dFpo38U1@mid.individual.net>, Don McKenzie <5V@2.5A>
wrote:

if bill gates forgets his password, he's going to be locked out, just
as you were.

Great answer. He didn't get very far in life either.

yea, and he dropped out of harvard and was arrested too.

<http://i.imgur.com/qnK6woX.jpg>

but one thing he does do is remember his passwords.

 

[Don McKenzie]

On 27/04/2016 7:40 AM, Rod Speed wrote:

No luck involved, that's the law here, and even Apple realises that.

Thanks for your support Rod,

as I said it is impossible to go through the messages and thank everyone, but you gave me so much ammunition to throw at
Apple. Much appreciated.

Cheers Don...




--
Don McKenzie

http://www.dontronics-shop.com

All Olimex products now 75% to 95% off normal Olimex Prices.
http://www.dontronics-shop.com/olimex-ltd.html
Many other items discounted up to 95% off.
Also discounts on Sparkfun, CCS, SimmStick, etc.

 

[Don McKenzie]

On 27/04/2016 10:53 AM, F Murtz wrote:

Don McKenzie wrote:

for the people that want to keep changing the facts on my receipts, to
suit their own version of the story:

http://www.dontronics.com/apple.htm

Cheers Don...


Glad it is working, it was a forgone conclusion that Apple would have to fix it, most of us new what the result would
be contrary to the reams of claptrap the American Apple apologists spewed out.

thank you,

It is virtually impossible to go through and answer every message to thank the people that have given me so much support.

I purchased the iPad so that I could read the Melbourne Herald-Sun newspaper in digital format on line. The App was so
bad, that I had to cancel my subscription. Today the App is quite good, but I read it occasionally on my PC anyway.

The iPad is now used as a games machine by my wife, so resetting it back to factory condition wasn't a problem, as we
had nothing on it.

Cheers Don...


--
Don McKenzie

http://www.dontronics-shop.com

All Olimex products now 75% to 95% off normal Olimex Prices.
http://www.dontronics-shop.com/olimex-ltd.html
Many other items discounted up to 95% off.
Also discounts on Sparkfun, CCS, SimmStick, etc.

 

[nospam]

In article <doa65gFlj48U1@mid.individual.net>, Don McKenzie <5V@2.5A>
wrote:

Blaming others
for your shortcomings won't get you very far in life. That's a cold, hard
fact of life.

Won't get far in life, yes you are quite correct Rolly Dodger.

I started my first electronics business 1n 1964, aged 21

I retired from my last electronics business 3 years ago, aged 70.

There was a lot of shit in between, but I'll ignore that.

I have 3 great grand children.

Please tell me, what have you done with your life?

wtf does any of that have to do with not remembering a password?

if bill gates forgets his password, he's going to be locked out, just
as you were.

 

[Rod Speed]

Don McKenzie <5V@2.5A> wrote

Rod Speed wrote

No luck involved, that's the law here, and even Apple realises that.

Thanks for your support Rod,

as I said it is impossible to go through the messages and thank everyone,
but you gave me so much ammunition to throw at Apple. Much appreciated.

No problem, that's what the best of these groups are for.

Sorry I cross posted to comp.mobile.ipad, I had forgotten
what terminal fuckwits most of them were.

 

[nospam]

In article <doa3bjFksn8U1@mid.individual.net>, Frank Slootweg
<this@ddress.is.invalid> wrote:

try calling your bank and telling them that you forgot your password
and have no idea what the security questions are. see how well that
works out.

That would work out great! I would have a new 'password' [1] in a
couple of days.

not when you can't access the email you used with the bank, you won't.

(BTW, there's *no* indication that there *were* security
questions, so that part is (also) a read herring.)

there are security questions unless 2fa is enabled. he even said he
didn't remember them.

That would be because - other than you clowns/jerks can apparently
imagine/accept - *they* [2] - of course - have proper procedures in
place for such a common and to be expected event.

calling people clowns and jerks shows just how weak your position
actually is

apple has proper password recovery procedures in place and they require
being able to access the email used to set up the apple id. otherwise,
anyone could call in and reset it.

 

[nospam]

In article <slrnni0d7u.ktn.g.kreme@amelia.local>, Lewis
<g.kreme@gmail.com.dontsendmecopies> wrote:

for the people that want to keep changing the facts on my receipts, to suit
their own version of the story:

You forgot your password, you were a moron and got locked out by trying
passwords over and over, and you blamed someone else for your stupidity.
Then you submitted a receipt to Apple that did not have a serial number
on it, meaning it could have been for literally ANY iPad. You were asked
to submit a receipt from the company that sold you the iPad showing
THEIR purchase with the serial number. Once you did this, Apple removed
the activation lock on your device.

You are mad at Apple because you feel dumb for forgetting the password
and because they forced you to prove you were the legitimate owner of
the device. Of course, had someone STOLEN your iPad and gotten it
unlocked without proving it was there, you would also pitched a fit.

THOSE are the facts.

that's an accurate summary.